Flight Compensation Companies Fees and Customer Ratings
Compare flight compensation companies effortlessly with our detailed guide. Explore their fees, success rates, customer ratings, and potential payouts.
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Which Flight Compensation Company Offers the Best Payout?
With varying fee structures and service quality across providers, finding the right flight compensation company can significantly affect how much money ends up in your pocket.
Under EU law, you could be entitled to compensation for flight delays or flight cancellations. The amount of compensation is up to €600 (about $700) per person.
The table below shows which airline compensation company offers the best payout, helping you decide whom you should choose. Payout is calculated after an assumption that the case was taken into court and service fees and legal action fees were charged.
Route Distance | ClaimFlights | Myflyright | FlightRight | AirHelp | SkyRefund |
---|---|---|---|---|---|
Flight Less than 1500 km | €187.50 | €150.62 | €125.75 | €125 | €125 |
Flight Between 1501–3500 km | €300 | €241 | €201.20 | €200 | €200 |
Flights Beyond 3500 km | €450 | €362 | €301.80 | €300 | €300 |
Choosing the Right Flight Compensation Agent: Cost and Service Breakdown
Flight Compensation Claim Agents, including ClaimFlights, AirHelp, or Flightright, work to enforce EU air passenger rights and offer customers fair compensation for delayed or cancelled flights. However, claiming compensation has become more expensive and complex as many companies use percentage-based pricing, while some are also in range.
This pricing model makes it harder for customers to choose the best or cheapest provider. To address this, we researched and compared payouts in May 2021 and updated our research data in January 2025.
Our comparison includes fees from major providers and customer experiences of their services. By 2025, many companies introduced pricing systems with total costs exceeding 50% for court cases and fees ranging from 25% to over 50%.
Many companies advertise fees as percentages, but customers find absolute numbers more straightforward to work with. Read terms and conditions carefully, as some companies hide high costs or charge extra for court cases or wire fees. Let’s examine how much flight compensation companies charge for EU 261 claims.
ClaimFlights
ClaimFlights is a company incorporated in Germany and licensed by the German government. ClaimFlights is an EUIPO-registered trademark of Claim Flights GmbH.
ClaimFlights Fees
For US and non-European customers, ClaimFlights keeps it simple: just 25% of the flight compensation—no VAT, no hidden fees, and no extra costs for legal action. Plus, there are no admin or wire fees for IBAN transfers, and invoices are always free.
ClaimFlights Ratings
ClaimFlights has 4.9 out of 5 stars over Google based on 209 customer reviews as of January 2025 for its services, experience with legal experts, etc.
ClaimFlights Commission
Travel distance | Entitlement under EU law | ClaimFlights Fees (25% service fee) |
Through ClaimFlights you get |
---|---|---|---|
up to 1500 km | €250 | €62.5 | €187.50 |
1501 km to 3500 km | €400 | €100 | €300 |
more than 3500 km | €600 | €150 | €450 |
AirHelp
AirHelp is a legitimate company primarily headquartered in Hong Kong, China, and is now registered in Germany and many other countries.
AirHelp Fees
AirHelp charges 35% as their service fee (including VAT) and 15% as a legal action fee (including VAT) for the claims to be presented in court. Thus, AirHelp charges 50% of the flight compensation amount if legal action needs to be taken.
AirHelp Reviews
AirHelp’s rating over Google is 2.3 out of 5 stars based on 40 reviews as of January 2025.
Airhelp Commission
Travel distance | Entitlement under EU law | AirHelp Fees (35% service fee + 15% legal action fee) |
Through AirHelp you get |
---|---|---|---|
up to 1500 km | €250 | €125 | €125 |
1501 km to 3500 km | €400 | €200 | €200 |
more than 3500 km | €600 | €300 | €300 |
All information about their prices was taken from the price list Published on August 28th, 2024.
FlightRight
FlightRight is a registered brand of Flightright GmbH incorporated in Germany. They focus on enforcing passenger rights in cases of flight delays, cancellations, and overbooking, primarily within European Regulations.
FlightRight Fees
Flightright charges a service fee of 20–30% of the successful claim, plus 19% VAT on the total cost. Additionally, a 14% lawyer fee applies if legal action is required.
FlightRight Reviews
FlightRight has a 4.3 star rating of 5 on Google, based on 4,290 customer reviews as of January 2025. Few of its customers have primarily complained about poor communication and their high costs.
FlightRight Commission
Travel distance | Entitlement under EU law | FlightRight Fees Fees ((30% service fee + 19% VAT)+14% Lawyer fee) |
Through FlightRight you get |
---|---|---|---|
up to 1500 km | €250 | €124.25 | €125.75 |
1501 km to 3500 km | €400 | €198.80 | €201.20 |
more than 3500 km | €600 | €298.20 | €301.80 |
Note: The table assumes the highest service fee rate of 30% charged by Flightright, with VAT at 19% calculated on the service fee. Additionally, a 14% legal action fee is included, which applies when the case is presented in court.
Myflyright
MyFlyRight, founded in 2016 and based in Hamburg, Germany, assists air passengers in claiming compensation for flight disruptions such as delays, cancellations, and overbooking. The company operates on a “no-win, no-fee” basis.
Myflyright Fees
MyFlyRight charges 35% + VAT of the compensation amount for immediate payment to clients. If the case goes to court and is successful, they charge 25% + VAT plus an additional 10% legal fee.
Myflyright Reviews
MyFlyright has a 3.7 star rating out of 5 on Google, based on 379 customer reviews as of January 2025.
Myflyright Commission
Travel distance | Entitlement under EU law | Myflyright Fees (25% service fee + 19% VAT)+10% legal fee |
Through Myflyright you get |
---|---|---|---|
up to 1500 km | €250 | €99.38 | €150.62 |
1501 km to 3500 km | €400 | €159 | €241 |
more than 3500 km | €600 | €238.5 | €361.5 |
SkyRefund
SkyRefund, a registered brand incorporated under Bulgarian law, helps air passengers claim compensation for flight delays, cancellations, and other disruptions under European regulations.
SkyRefund Fees
As a service fee, SkyRefund charges 35% of the compensation amount, including VAT. If the case has to be presented in court, they charge an additional 15% as a litigation fee, including VAT. So, they may charge 50% of compensation if legal action is required.
SkyRefund Review and Rating
SkyRefund has no reviews over Google.
Skyrefund Commission
Travel distance | Entitlement under EU law | SkyRefund Fees (35% service fee + 15% legal action fee) |
Through SkyRefund you get |
---|---|---|---|
up to 1500 km | €250 | €125 | €125 |
1501 km to 3500 km | €400 | €200 | €200 |
more than 3500 km | €600 | €300 | €300 |
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Cost Comparison of Flight Claim Companies
When choosing a flight claim service, understanding the cost differences between companies is essential to maximize your compensation. This table compares flight claim companies’ costs, highlighting their fee structures and hidden charges.
Claim Companies | ||||
---|---|---|---|---|
Service Fees | Legal Action Fees | VAT | Total Fees | |
ClaimFlights | 25% | 0% | No VAT (for non-EU Claimaint) | 25% |
Myflyright | 25% | 10% | 19% | 39.7% |
Flightright | 30% | 14% | 19% | 49.7% |
AirHelp | 35% | 15% | No Additional VAT | 50% |
SkyRefund | 35% | 15% | No Additional VAT | 50% |
When it comes to the question of “Who is the cheapest provider among the flight compensation claim companies?” ClaimFlights has been found to be the cheapest and best flight delay claim company.
Factors for Choosing a Reliable Flight Compensation Company
In addition to the receivable payout, you should consider other factors such as,
Company Registration
Customer Feedback
Claim Process
Hidden Cost
EU Claim Expertise
Security Factors
Company Location
User-friendliness
Why do claim companies charge a fee for flight compensation?
Claim companies charge a fee for their services because filing a flight compensation claim requires significant effort, expertise, and resources. Here’s why:
- Legal Knowledge and Expertise: Claim companies are well-versed in aviation regulations, such as the EU 261/2004, and use their expertise to resolve the often complex cases. This includes understanding passenger rights and countering airlines’ tactics to deny claims.
- Administrative Work: The process of gathering necessary documents, submitting claims, and communicating with airlines involves extensive administrative effort. These companies take care of these details on your behalf.
- Negotiation with Airlines: Airlines frequently reject or dispute claims, requiring them to argue on your behalf. This can involve detailed analysis, persistence, and skilled negotiation.
- Legal Action if Needed: If an airline refuses to compensate, they may escalate the case to court. This requires additional resources, such as working with lawyers or legal professionals.
- No Win, No Fee: Many claim companies operate on a “no win, no fee” basis, meaning they only get paid if they successfully secure compensation for you. The fee covers the risk they take in handling your claim.
By charging a fee, claim companies provide a convenient and effective way to secure compensation that you might struggle to obtain on your own. They save you time, reduce stress, and increase the likelihood of a successful outcome.
Benefits of Hiring ClaimFlights To Fight for your Rights
Success Fee 25%
Superior Flight Data
No Other Fee
Claim Professionals
High Quality
Effective Claim Process
ClaimFlights strictly work on a “No win – No fee” basis
If you choose ClaimFlights, the brand for claiming flight compensation, which follows European law – you have nothing to lose. They work on a no-win – no-fee basis. That means you must pay nothing if we do not win your case. Only if we win can we recover our cost from the reimbursement paid by the airline.
Frequently Asked Questions
Why should I choose ClaimFlights over other compensation agents?
Choosing ClaimFlights ensures you get the maximum payout for your flight delay or cancellation claim. Unlike many other compensation agents that charge high fees, ClaimFlights offers a low, transparent fee structure that leaves more money in your pocket. With our experienced team and proven track record, we fight for your rights effectively while ensuring you keep a bigger share of your compensation compared to other agents. Opting for ClaimFlights means prioritizing better value and fairness in your claim process.
Does ClaimFlights offer support for rejected or disputed claims?
What is the success rate of ClaimFlights in winning compensation claims?
How long does it take to receive compensation for a delayed flight?
- ClaimFlights: After submitting your claim, ClaimFlights typically processes and submits it to the airline within a few days to a week. If the airline accepts the claim quickly, compensation can be received within 2 to 4 weeks. It may take longer for more complex cases or disputes, but ClaimFlights will actively follow up, which could extend the process to 6 to 8 weeks or more if legal action is required.
- Other Compensation Agents: Many other agencies have similar timelines, but some may take longer to process claims or have more delays in follow-ups, potentially stretching the process up to 3 to 6 months.
What hidden costs should I watch out for when using a flight claim service?
What documents do I need to submit a compensation claim?
Are flight claim companies effective for old compensation cases?
Are ClaimFlights fees lower than other compensation agents?
What should I look for in customer reviews of flight claim companies?
So, what are you waiting for?
Quick, easy, and risk-free compensation claims
Esenia Ulbrich
Founder & Legal Head
Esenia Ulbrich is the founder of ClaimFlights and heads the legal team. She holds a master's in business administration and loves sailing in the Saronic Gulf, hiking in the Alpes, and spending time with her daughter.
Experiences and Reviews of Our Satisfied Customers
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