Flight Compensation Companies Fees Comparison

Flight Compensation Companies Fees and Customer Ratings

Compare flight compensation companies effortlessly with our detailed guide. Explore their fees, success rates, customer ratings, and potential payouts.

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Which Flight Compensation Company Offers the Best Payout?

With varying fee structures and service quality across providers, finding the right flight compensation company can significantly affect how much money ends up in your pocket.

Under EU law, you could be entitled to compensation for flight delays or flight cancellations. The amount of compensation is up to €600 (about $700) per person.

The table below shows which airline compensation company offers the best payout, helping you decide whom you should choose. Payout is calculated after an assumption that the case was taken into court and service fees and legal action fees were charged.

Route Distance ClaimFlights Myflyright FlightRight AirHelp SkyRefund
Flight Less than 1500 km €187.50 €150.62 €125.75 €125 €125
Flight Between 1501–3500 km €300 €241 €201.20 €200 €200
Flights Beyond 3500 km €450 €362 €301.80 €300 €300
Note: This research was initially conducted on 27th May 2021 and revised in January 2025 to find the revised payout from the different claim companies. If a price range is mentioned, we have taken the highest price in the range.

Choosing the Right Flight Compensation Agent: Cost and Service Breakdown

Flight Compensation Claim Agents, including ClaimFlights, AirHelp, or Flightright, work to enforce EU air passenger rights and offer customers fair compensation for delayed or cancelled flights. However, claiming compensation has become more expensive and complex as many companies use percentage-based pricing, while some are also in range.

This pricing model makes it harder for customers to choose the best or cheapest provider. To address this, we researched and compared payouts in May 2021 and updated our research data in January 2025.

Our comparison includes fees from major providers and customer experiences of their services. By 2025, many companies introduced pricing systems with total costs exceeding 50% for court cases and fees ranging from 25% to over 50%.

Many companies advertise fees as percentages, but customers find absolute numbers more straightforward to work with. Read terms and conditions carefully, as some companies hide high costs or charge extra for court cases or wire fees. Let’s examine how much flight compensation companies charge for EU 261 claims.

ClaimFlights

ClaimFlights is a company incorporated in Germany and licensed by the German government. ClaimFlights is an EUIPO-registered trademark of Claim Flights GmbH.

ClaimFlights Fees

For US and non-European customers, ClaimFlights keeps it simple: just 25% of the flight compensation—no VAT, no hidden fees, and no extra costs for legal action. Plus, there are no admin or wire fees for IBAN transfers, and invoices are always free.

ClaimFlights Ratings

ClaimFlights has 4.9 out of 5 stars over Google based on 209 customer reviews as of January 2025 for its services, experience with legal experts, etc.

ClaimFlights Commission

Travel distance Entitlement under EU law ClaimFlights Fees
(25% service fee)
Through ClaimFlights you get
up to 1500 km €250 €62.5 €187.50
1501 km to 3500 km €400 €100 €300
more than 3500 km €600 €150 €450

AirHelp

AirHelp is a legitimate company primarily headquartered in Hong Kong, China, and is now registered in Germany and many other countries.

AirHelp Fees

AirHelp charges 35% as their service fee (including VAT) and 15% as a legal action fee (including VAT) for the claims to be presented in court. Thus, AirHelp charges 50% of the flight compensation amount if legal action needs to be taken.

AirHelp Reviews

AirHelp’s rating over Google is 2.3 out of 5 stars based on 40 reviews as of January 2025.

Airhelp Commission

Travel distance Entitlement under EU law AirHelp Fees
(35% service fee + 15% legal action fee)
Through AirHelp you get
up to 1500 km €250 €125 €125
1501 km to 3500 km €400 €200 €200
more than 3500 km €600 €300 €300

All information about their prices was taken from the price list Published on August 28th, 2024.

FlightRight

FlightRight is a registered brand of Flightright GmbH incorporated in Germany. They focus on enforcing passenger rights in cases of flight delays, cancellations, and overbooking, primarily within European Regulations.

FlightRight Fees

Flightright charges a service fee of 20–30% of the successful claim, plus 19% VAT on the total cost. Additionally, a 14% lawyer fee applies if legal action is required.

FlightRight Reviews

FlightRight has a 4.3 star rating of 5 on Google, based on 4,290 customer reviews as of January 2025. Few of its customers have primarily complained about poor communication and their high costs.

FlightRight Commission

Travel distance Entitlement under EU law FlightRight Fees Fees
((30% service fee + 19% VAT)+14% Lawyer fee)
Through FlightRight you get
up to 1500 km €250 €124.25 €125.75
1501 km to 3500 km €400 €198.80 €201.20
more than 3500 km €600 €298.20 €301.80

Note: The table assumes the highest service fee rate of 30% charged by Flightright, with VAT at 19% calculated on the service fee. Additionally, a 14% legal action fee is included, which applies when the case is presented in court.

Myflyright

MyFlyRight, founded in 2016 and based in Hamburg, Germany, assists air passengers in claiming compensation for flight disruptions such as delays, cancellations, and overbooking. The company operates on a “no-win, no-fee” basis.

Myflyright Fees

MyFlyRight charges 35% + VAT of the compensation amount for immediate payment to clients. If the case goes to court and is successful, they charge 25% + VAT plus an additional 10% legal fee.

Myflyright Reviews

MyFlyright has a 3.7 star rating out of 5 on Google, based on 379 customer reviews as of January 2025.

Myflyright Commission

Travel distance Entitlement under EU law Myflyright Fees
(25% service fee + 19% VAT)+10% legal fee
Through Myflyright you get
up to 1500 km €250 99.38 €150.62
1501 km to 3500 km €400 159 €241
more than 3500 km €600 238.5 €361.5

SkyRefund

SkyRefund, a registered brand incorporated under Bulgarian law, helps air passengers claim compensation for flight delays, cancellations, and other disruptions under European regulations.

SkyRefund Fees

As a service fee, SkyRefund charges 35% of the compensation amount, including VAT. If the case has to be presented in court, they charge an additional 15% as a litigation fee, including VAT. So, they may charge 50% of compensation if legal action is required.

SkyRefund Review and Rating

SkyRefund has no reviews over Google.

Skyrefund Commission

Travel distance Entitlement under EU law SkyRefund Fees
(35% service fee + 15% legal action fee)
Through SkyRefund you get
up to 1500 km €250 €125 €125
1501 km to 3500 km €400 €200 200
more than 3500 km €600 €300 €300

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Cost Comparison of Flight Claim Companies

When choosing a flight claim service, understanding the cost differences between companies is essential to maximize your compensation. This table compares flight claim companies’ costs, highlighting their fee structures and hidden charges.

Claim Companies
Service Fees Legal Action Fees VAT Total Fees
ClaimFlights 25% 0% No VAT (for non-EU Claimaint) 25%
Myflyright 25% 10% 19% 39.7%
Flightright 30% 14% 19% 49.7%
AirHelp 35% 15% No Additional VAT 50%
SkyRefund 35% 15% No Additional VAT 50%
Through this table, you can make an informed decision and choose the flight claim service provider that offers the best balance between affordability and effective claim processing.

When it comes to the question of “Who is the cheapest provider among the flight compensation claim companies?” ClaimFlights has been found to be the cheapest and best flight delay claim company.

Factors for Choosing a Reliable Flight Compensation Company

In addition to the receivable payout, you should consider other factors such as,

h

Company Registration

It ensures that the claim company you choose is a registered legal firm specializing in EU261 claims.
v

Customer Feedback

Check their customers’ feedback for their claim service over review sites such as Google.

Claim Process

The claim process should be done with minimal effort and a better user experience.

Hidden Cost

Check for hidden costs (e.g., legal action fees, wire transfer fees, etc), and read their terms and conditions.

EU Claim Expertise

Check for the claim companies’ experience with EU air passenger rights’ EC 261 claims.

Security Factors

Security factors such as submitting your data via a secured network.

Company Location

Location of the Company. There could be communication problems with international companies.

User-friendliness

Easily accessible or user-friendly service (website, chat, or online support).

Why do claim companies charge a fee for flight compensation?

Claim companies charge a fee for their services because filing a flight compensation claim requires significant effort, expertise, and resources. Here’s why:

  1. Legal Knowledge and Expertise: Claim companies are well-versed in aviation regulations, such as the EU 261/2004, and use their expertise to resolve the often complex cases. This includes understanding passenger rights and countering airlines’ tactics to deny claims.
  2. Administrative Work: The process of gathering necessary documents, submitting claims, and communicating with airlines involves extensive administrative effort. These companies take care of these details on your behalf.
  3. Negotiation with Airlines: Airlines frequently reject or dispute claims, requiring them to argue on your behalf. This can involve detailed analysis, persistence, and skilled negotiation.
  4. Legal Action if Needed: If an airline refuses to compensate, they may escalate the case to court. This requires additional resources, such as working with lawyers or legal professionals.
  5. No Win, No Fee: Many claim companies operate on a “no win, no fee” basis, meaning they only get paid if they successfully secure compensation for you. The fee covers the risk they take in handling your claim.

By charging a fee, claim companies provide a convenient and effective way to secure compensation that you might struggle to obtain on your own. They save you time, reduce stress, and increase the likelihood of a successful outcome.

Benefits of Hiring ClaimFlights To Fight for your Rights

Success Fee 25%

Fair price, 25% of the flight compensation (the final fee for non-EU citizens). No additional VAT.

Superior Flight Data

With superior flight data and leading processes, It has handled several thousands of passenger rights claim cases.
Q

No Other Fee

There is no hidden cost, Admin Fee, or Wire Fee. It is cheap and a fair alternative to AirHelp or FlightRight.

Claim Professionals

Personal ClaimFlights claim experts are the caseworkers and customer support via chat, email, phone, or login area.

High Quality

Quality Guarantee and high-profit ratio in court (close to 100% success ratio in court).

Effective Claim Process

With state-of-the-art technologies, the whole claim process is handled online without printing or mailing (especially in case of court proceedings).

ClaimFlights strictly work on a “No win – No fee” basis

If you choose ClaimFlights, the brand for claiming flight compensation, which follows European law – you have nothing to lose. They work on a no-win – no-fee basis. That means you must pay nothing if we do not win your case. Only if we win can we recover our cost from the reimbursement paid by the airline.

Frequently Asked Questions

Why should I choose ClaimFlights over other compensation agents?

Choosing ClaimFlights ensures you get the maximum payout for your flight delay or cancellation claim. Unlike many other compensation agents that charge high fees, ClaimFlights offers a low, transparent fee structure that leaves more money in your pocket. With our experienced team and proven track record, we fight for your rights effectively while ensuring you keep a bigger share of your compensation compared to other agents. Opting for ClaimFlights means prioritizing better value and fairness in your claim process.

Does ClaimFlights offer support for rejected or disputed claims?

Yes, ClaimFlights is committed to helping you. If your claim is rejected or disputed by the airline, our team doesn’t give up. We carefully analyze the airline’s reasons for rejection and use our expertise to counter their arguments. In cases where necessary, we collaborate with legal professionals to pursue the claim in court on your behalf. Our persistence ensures that your rights are defended and that you get the compensation you’re entitled to, no matter how difficult the case may be.

What is the success rate of ClaimFlights in winning compensation claims?

ClaimFlights boasts a high success rate, thanks to its expertise and dedication to fighting for passenger rights. While exact rates may vary depending on case complexity, ClaimFlights successfully resolves the majority of claims submitted. With years of experience and a robust process for analyzing flight data and legal compliance, we maximize your chances of receiving compensation.

How long does it take to receive compensation for a delayed flight?

The timeline for receiving compensation for a delayed flight can vary depending on the airline and the complexity of your claim. Generally, here’s an estimate based on different companies:

  • ClaimFlights: After submitting your claim, ClaimFlights typically processes and submits it to the airline within a few days to a week. If the airline accepts the claim quickly, compensation can be received within 2 to 4 weeks. It may take longer for more complex cases or disputes, but ClaimFlights will actively follow up, which could extend the process to 6 to 8 weeks or more if legal action is required.
  • Other Compensation Agents: Many other agencies have similar timelines, but some may take longer to process claims or have more delays in follow-ups, potentially stretching the process up to 3 to 6 months.

What hidden costs should I watch out for when using a flight claim service?

When choosing a flight claim service, be cautious of hidden costs that could reduce your compensation. Many services charge high commission fees, sometimes up to 50% of your payout, so reviewing their fee structure is crucial. Opt for companies that charge lower fees and have transparent fee structures. Watch out for extra service charges, such as fees for legal action, that should already be included in standard terms. Some agencies also deduct administration or processing fees, further decreasing your payout. VAT or tax charges can make seemingly low fees more expensive, and upfront costs should be avoided, as legitimate services don’t require payment before securing compensation.

What documents do I need to submit a compensation claim?

To submit a compensation claim for a delayed or canceled flight, you will typically need to provide several essential documents. First, include a copy of your flight ticket or booking confirmation to show your flight details. Your boarding pass is crucial as it verifies that you boarded the flight and confirms your departure and arrival times. These documents are necessary for ClaimFlights to process your claim efficiently and ensure that the airline provides the compensation you are entitled to.

Are flight claim companies effective for old compensation cases?

Yes, flight claim companies can be effective for old compensation cases, provided the claim falls within the allowed time limits under relevant regulations. The typical time limits for filing claims vary depending on the jurisdiction Here you can check the Time limit to claim flight delay compensation. If your case is close to or beyond the deadline in your jurisdiction, consulting a flight claim company promptly is advisable.

Are ClaimFlights fees lower than other compensation agents?

Yes, ClaimFlights often offers lower service fees at 25% with no legal charges compared to other compensation agents, making them a cost-effective choice for passengers seeking flight delay compensation.

What should I look for in customer reviews of flight claim companies?

When evaluating customer reviews of flight claim companies, focus on key factors like responsiveness, fees charged, and time taken to resolve your case. Check for prompt communication, friendly customer support, and clear fee structures. Reviews highlighting success rates, payout speed, and handling of complex cases can reveal a company’s efficiency. Trustworthy companies often receive consistent positive feedback and are praised for securely handling sensitive information.

So, what are you waiting for?

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Esenia Ulbrich

Esenia Ulbrich

Founder & Legal Head

Esenia Ulbrich is the founder of ClaimFlights and heads the legal team. She holds a master's in business administration and loves sailing in the Saronic Gulf, hiking in the Alpes, and spending time with her daughter.

Experiences and Reviews of Our Satisfied Customers

Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:

Lawyer

M

Higher Fees (£50 to £500, + Hearing Fees)

M

Risk of losing money

M

Hours of your time are spent

M

Result unknown

ClaimFlights

N

Zero Cost Risk & Additional legal databases

N

Pay Only When We Win

N

Takes only 2 minutes to Claim

N

Close to 100% Success rate

Yourself

M

Low cost risk, most airlines ignore customer claims

M

Case might end up in court

M

Takes hours of your time

M

Outcome Unclear

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