Flight Delay Claim Companies Fees Comparison
Under EU law, you could receive compensation of up to €600 (approx. $700) per person through a claim company, minus their provision fees.
You can claim compensation for
Flight Delays of more than 3 hours
Canceled Flight without prior notice
Denied Boarding due to Overbooking
Click here to find claim companies fee
Check if you're eligible in just 2 min
AirHelp, FlightRight, ClaimCompass, SkyRefund & ClaimFlights Fees Comparison
Which flight delay compensation claim company pays the best EU Claim?
Check how much you may receive
Quick, easy, and risk-free compensation claims
Need Assistance in Choosing the Best Flight Delay Claim Company? We May Help!
First of all, one has to say that all the above-mentioned claim companies offer the customers fair help, which is connected with a high amount of work to enforce the EU air passenger rights.
Claiming compensation for flight delays and cancellations has become costlier, as many companies now use a percentage-based pricing model.
Understanding the costs associated with each provider makes it hard for customers to choose the best flight delay claim company.
Some companies, like AirHelp, SkyRefund, and ClaimCompass, have a commission model where customers pay different percentages for their service and legal action.
To address this issue, we conducted initial research in May 2021 to test and compare different claim companies’ payout and revised the receivable payout again in August 2023.
To calculate the final receivable payout, we did the breakdown of the total cost, including the service fee, admin fee, legal action fee, and VAT, in numerical figures.
Our comparison includes fees from renowned flight delay claim companies, along with their customer reviews and ratings for their flight claim services.
How To Find a Reliable Flight Delay Compensation Company!
In addition to the receivable payout, you should consider other factors such as,
Company Registration
Customer Feedback
Check what feedback their customers leave for their claim service on Trustpilot, Google, or such review sites.
Claim Process
Hidden Cost
EU Claim Expertise
Security Factors
Security factors such as submitting your data via a secured network.
Company Location
Location of the Company. There could be possible communication problems with international companies.
User-friendliness
Easily accessible or user-friendly service (website, chat, or online support).
Strategic Insights for Choosing the Ideal Flight Delay Claim Company!
Having your claim insured against bankruptcy and being under government supervision are potential benefits when choosing a registered legal firm. In case of issues, you can turn to the governmental authority and complain about the firm, and the government helps you.
You might get issues if the firm is a claims’ farmer. There are several flight compensation companies that claim to help you. Still, all they’re really doing is getting your information, usually through a website, and then selling your case to a registered firm or solicitor! There aren’t many firms that do EU flight claims.
ClaimFlights has claimed thousands of EU flight delay and cancellation claims and has the knowledge and networks to bring claims through.
As of 2023, many claim service providers introduced new pricing systems, including:
- Total cost over 50% to be represented in court (i.e., service and legal action fee)
- Systems with a price range from 25% to over 50%
- Administrative processing fee £25
- Sometimes difficult to understand discount and voucher systems
- Many companies advertise their charges in percentages. However, it’s easier for users to work with absolute numbers.
You should also have a short look at their terms and conditions. Some companies hide high costs in their T&Cs.
Check if the company charges an additional ‘service fee’ when the case goes to court or other costs like wire fees.
Now let’s dig into how much the flight compensation companies charge for EU claims.
AirHelp Fees
AirHelp Limited is a legitimate company with its headquarters in Hong Kong, China. AirHelp charges 35% as a service fee (including VAT) and 15% as a legal action fee (including VAT) in case the claim has to be presented in court. Thus, AirHelp charges 50% of the flight compensation amount if legal action needs to be taken.
AirHelp Reviews & Ratings
AirHelp had a lot of reviews over ‘Trustpilot’, where you can read their customers’ reviews about their compensation service, fees or commission, experience, etc.
AirHelp’s rating over Trustpilot is 4.6 out of 5 stars based on 147,667 customer reviews (as of 8th August 2023).
How much Airhelp charge?
Airhelp Commission
| Travel distance | Under EU law you get | AirHelp Fees (35% service fee + 15% legal action fee) |
Through AirHelp you get |
|---|---|---|---|
| up to 1500 km | €250 | €125 | €125 |
| 1501 km to 3500 km | €400 | €200 | €200 |
| more than 3500 km | €600 | €300 | €300 |
All information about their prices was taken from the price list “Published: 2019.10.15”, updated in June 2023.
ClaimCompass Fees
ClaimCompass is a registered brand of ClaimCompass, Inc., with its headquarter in the USA and corporate office in Bulgaria.
ClaimCompass charges 35% of compensation as a Service Fee (including applicable VAT) and charge additional 15% legal action fee in case the claim has to be presented in court.
Thus, ClaimCompass charges 50% of the total flight compensation amount if the case has to be presented in front of court.
ClaimCompass has 4.7 stars out of 5 over Trustpilot for its services based on 2,382 customer reviews as of 8th August 2023.
ClaimCompass Commission
| Travel distance | Under EU law you get | ClaimCompass Fees (35% service fee + 15% legal action fee) |
Through ClaimCompass you get |
|---|---|---|---|
| up to 1500 km | €250 | €125 | €125 |
| 1501 km to 3500 km | €400 | €200 | €200 |
| more than 3500 km | €600 | €300 | €300 |
FlightRight Fees
FlightRight is a registered brand of Flightright GmbH incorporated in Germany. They charge a service fee of 20 to 30% of the successful claim, plus 19% VAT applied to the total fees. Additional fee of 14% is incurred as (lawyer fee) if the case needs to be presented in court.
The commission table shows how much the user is charged if they choose Flightright to claim for their delayed or canceled flight. Due to their price model being in range, we have taken the higher range i.e. 30% to find out the approximate receivable compensation. In addition to it, we have assumed the case to be presented in court, for which they charge additional 14% as legal action fees.
FlightRight Reviews
FlightRight has 4.7 stars out of 5 over Trustpilot based on 1137 customer reviews as of 8th August 2023.
FlightRight Commission
| Travel distance | Under EU law you get | FlightRight Fees Fees ((30% service fee + 19% VAT)+14% Lawyer fee) |
Through FlightRight you get |
|---|---|---|---|
| up to 1500 km | €250 | €124.25 | €125.75 |
| 1501 km to 3500 km | €400 | €198.80 | €201.20 |
| more than 3500 km | €600 | €298.20 | €301.80 |
SkyRefund Fees
SkyRefund is a registered brand incorporated under Bulgarian Law. As a service fee, SkyRefund charges 35% of the compensation amount, including VAT. If the case has to be presented in court, they charge an additional 15% as a litigation fee, including VAT.
So in total, they may charge 50% of compensation if legal action is required. The table shows how much the customer will receive if they claim through SkyRefund.
SkyRefund Review and Rating
SkyRefund has 4.3 stars out of 5 over Trustpilot based on 322 customer reviews as of July 2023.
Skyrefund Commission
| Travel distance | Under EU law you get | SkyRefund Fees (35% service fee + 15% legal action fee) |
Through SkyRefund you get |
|---|---|---|---|
| up to 1500 km | €250 | €125 | €125 |
| 1501 km to 3500 km | €400 | €200 | €200 |
| more than 3500 km | €600 | €300 | €300 |
ClaimFlights Fees
ClaimFlights is a company incorporated in Germany licensed by the German government. ClaimFlights is a EUIPO registered trademark of Claim Flights GmbH.
ClaimFlights charges 25% on the total flight compensation amount for Non Eureopan customers, and there is no additional cost for legal action, or any hidden costs.
US citizens and other non-European nationalities do not have to pay VAT and would have to pay only 25% as the final fees to ClaimFlights.
ClaimFlights does not charge any admin fee or wire fee for IBAN wires and writes invoices for free.
ClaimFlights Reviews & Ratings
ClaimFlights has 4.6 out of 5 stars over Trustpilot based on 321 customer reviews for its services, experience with legal experts, etc.
ClaimFlights Commission
| Travel distance | Under EU law you get | ClaimFlights Fees (25% service fee) |
Through ClaimFlights you get |
|---|---|---|---|
| up to 1500 km | €250 | €62.5 | €187.50 |
| 1501 km to 3500 km | €400 | €100 | €300 |
| more than 3500 km | €600 | €150 | €450 |
Check how much you can claim
Quick, easy, and risk-free compensation claims
Flight Claim Management Companies Fees Overview
Let’s summarize AirHelp, ClaimCompass, FlightRight, Skyrefund, and ClaimFlights fees.
| Case (if presented in court) | Under EU law you get | Your Payout With | Best Payout | ||||
|---|---|---|---|---|---|---|---|
| AirHelp | ClaimCompass | SkyRefund | FlightRight | ClaimFlights | |||
| British Airways Flight BA355 on 01.10.2018 | €250 | €125 | €125 | €125 | €125.75 | €187.50 | ClaimFlights |
| Ryanair Flight FR6371 on 03.05.2021 | €400 | €200 | €200 | €200 | €201.20 | €300 | ClaimFlights |
| American Airlines Flight AA37 on 04.05.2021 | €600 | €300 | €300 | €300 | €301.80 | €450 | ClaimFlights |
Note: We have assumed that the case has to be shown in front of the court. Thus, the payouts are calculated after deducting all costs, including a service fee and legal action fee.
When it comes to the question of “Who is the cheapest provider among the flight compensation claim companies?” ClaimFlights has been found to be the cheapest and best flight delay claim company.
Voucher, coupons, discounts and other price reductions
To the best of our knowledge, none of the above-mentioned claim companies offers any kind of voucher. Just AirHelp and FlightRight promo codes, coupons seem to exist and might be offered by travel agencies.
If you have travel vouchers or coupons from one of these companies, you can send the details when requesting flight compensation. Coupons or vouchers can be redeemed for the best price while claiming your air passenger rights.
Your Rights to Compensation for Delays or Cancellations
According to the EU Regulation 261/2004, passengers are entitled to compensation up to €600 (approximately USD $700) from the airlines for flight delays of 3+ hours, flight cancellations without prior notice, and denied boarding due to overbooked flights.
In order to be eligible for compensation, it should be the airlines’ fault and not due to extraordinary circumstances such as extreme weather or “force majeure”.
Sometimes it becomes difficult to ask for compensation the airline owes, often it’s denied or there is no response to the customer’s letter or email.
So if it does not work out on your own, “Flight Delay Claims Companies” can help you get the money back – often even in the shortest possible time.
Benefits of Hiring ClaimFlights To Fight for your Rights
Success Fee 25%
Superior Flight Data
Superior flight data and leading processes, It has already handled several thousands of passenger rights claim cases.
No Other Fee
Claim Professionals
High Quality
Effective Claim Process
State-of-the-art technologies, the whole process of claim handled online without printing or mailing (exceptionally in case of court proceedings).
ClaimFlights strictly work on a “No win – No fee” basis
If you choose ClaimFlights, the brand for claiming flight compensation, which follows European law – you have nothing to lose. They work on a no win – no fees basis. That means, if we do not win your case, you have to pay nothing. Only if we win, we recover our cost from the reimbursement paid by the airline.
Frequently Asked Questions
Is Airhelp safe to claim for flight delays?
AirHelp has its representatives in Denmark and a registered office in Hong Kong, China. So, it’s safe to enforce your rights through AirHelp.
Which is the best flight delay claim company?
What is the success rate of flight compensation companies?
Why opt for a claim firm instead of claiming directly from the airlines?
Basically, all claim management firms work on a ‘No win No fee’ base, thus you are at no risk of losing money even if legal action is required. They take away the hassle, work and follow up of the claiming process.
Whereas, if you approach the airlines directly, you may have to bear a lawyer fee and lose money if the case is not in your favor. You may have to follow up with the airlines and have to spend your valuable time
Who are the AirHelp alternatives?
How do flight compensation companies work?
Most of the companies ask you for a power of attorney to handle your case. This is normal, and probably the best way to represent you in front of the court, or to the airline company. It gives the authority to the company to work on behalf of you.
Basically, all companies offer a login area or an app with which you can follow the status of your case.
Once the money is received from the airline they charge their service fee and wire the money to your account.
How much do I have to pay for legal experts?
What should you ensure when selecting a flight delay compensation company?
Regardless of which services you choose or who you think is the best company to claim flight delay compensation, always make sure the company is being upfront with your claim process. There is enough transparency in regards of your claim process. Beware of companies who tells you that your claim process is heading in the right track and would take longer than expected before finally announcing that the case has been closed.
So, what are you waiting for?
Quick, easy, and risk-free compensation claims
Esenia Ulbrich
Founder & Legal Head
Esenia Ulbrich is the founder of ClaimFlights and heads the legal team. She holds a master's in business administration and loves sailing in the Saronic Gulf, hiking in the Alpes, and spending time with her daughter.
Experiences and Reviews of Our Satisfied Customers
as of 06.23
Choose your Choice to Claim Compensation
Here we have compared 3 different ways to claim compensation:
Lawyer
Higher Fees (£50 to £500, + Hearing Fees)
Risk of losing money
Hours of your time are spent
Result unknown
ClaimFlights
Zero Cost Risk & Additional legal databases
Pay Only When We Win
Takes only 2 minutes to Claim
Close to 100% Success rate
Yourself
Low cost risk, most airlines ignore customer claims
Case might end up in court
Takes hours of your time
Outcome Unclear
Airlines