Emirates Airlines Flight Delay Compensation

Under EU Regulation EC 261/2004, passengers are entitled to compensation up to 600€ for flight delays, or cancellations.

We will help you find out whether you are eligible for flight delay compensation or not.

How much are you entitled to claim?

Had a delayed flight with Emirates?

We can help you a little. We at ClaimFlights, help Emirates air passengers who were left stranded at the airport due to flight delays or cancellations. We may help them with compensation from Emirates Airlines following EU law.

Continue to read this guide and know how and when you can claim for Emirates flight delays and cancellations.

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Emirates flight delays or cancellations rights

If your Emirates Airlines flight delays for more than 3 hours at the final destination, you could be entitled to compensation up to 600€ under EC Regulation 261/2004.

You may claim compensation yourself directly from the airline company. Whereas you may face certain difficulties, as usually, the airline may excuse some reasons that you might be not aware of.

Thus, you may seek the help of our legal claims experts in order to get money back for Emirates’ delayed flight.

Emirates Airlines compensation for delayed flight

You could claim compensation up to 600€ under the following conditions …

  1. your flight was delayed on arrivals i.e., at the final destination for more than three hours
  2. the departure was from the airport based in the EU member states
  3. and, the delay was not caused due to extraordinary circumstances.

How much can I claim for Emirates delayed flight?

The amount of compensation varies between 250 to 600 Euros depending upon the length of the delay and distance of your flight.

The table below shows the amount of compensation that you may claim for Emirates flight delays:

Length of Delay Travel Distance Compensation
3+ hours less than 1500 km 250€ (approx. $280)
Between 1500 km to 3500 km 400€ (approx. $450)
more than 1500 km (within EU) 400€ (approx. $450)
3 to 4 hours 3500+ km (EU to Non-EU flight) 300€ (approx. $340)
4+ hours 3500+ km (EU to Non-EU flight) 600€ (approx. $680)

Emirates Airlines departure delays

If your flight with Emirates Airlines was delayed for two hours or more, you are entitled
to ‘right to care’ assistance i.e., …
  • free meals and refreshments
  • access to 2 free phone calls, email or fax
And, If your flight was delayed for more than five hours,
  • you can request a refund
  • hotel accommodation and transport facility for an overnight delay, or when stay becomes necessary

What to do when your Emirates flight is delayed?

  • ☛ ask the airlines’ for the reason behind it
  • ☛ get a confirmation of it, in writing
  • ☛ note the actual arrival time when you landed
  • ☛ collect evidence (e.g. boarding pass, voucher, receipts, etc)
  • check if you are eligible for compensation
  • ☛ assign us your case for a hassle-free claim
  • ☛ or, claim on your own, if you’re sure to get compensation yourself

Emirates flight delays over 3 hours?

Emirates flight cancellation compensation

If your Emirates Airlines flight gets canceled without prior notice of at least 14 days, you could be eligible for compensation or a refund.

Under EU law, you could claim compensation for Emirates flight cancellations under the following conditions …

  • you were informed about flight cancellations less than 14 days prior to departure
  • the flights’ departure was from the EU airport
  • the reason behind the cancellation was the airlines’ responsibility

These are the two options available for you to choose from …

  1. you can either apply for a refund, or
  2. you may ask for the change of flight
  3. If your alternate flight delays for more than 2 hours, you could be eligible for compensation.

You can claim between 125€ and 600€ depending upon …

  • the days you were informed before
  • the length of delay, and
  • route distance

To read more about your rights on flight cancellations, continue reading at “What are my rights on flight cancellations?

Had a canceled flight with Emirates Airlines?

What to do if you missed a connecting flight with Emirates?

It is possible for air travelers to miss their connecting flight due to delays, cancellations or denied boarding. In such situations, you could be eligible for compensation.

In order to claim compensation for Emirates’ missed flight connection, it is necessary for you to book the entire journey under one booking reference.

Alternatively, you can ask for a refund of the ticket cost (which should be credited in the next 7 working days), if you are not willing to travel.

Under European Union Regulation EC261, you could be entitled to compensation if …

→ the same airline operates your connecting flight(s) which you missed due to a problem on your first flight, and

→ delay at the final destination is more than three hours.

Emirates overbooking compensation

If you were denied boarding due to overbooking, you may be eligible for compensation up to 600€ under the European Regulation EC 261 if …
  • you have presented yourself on time for check-in, and
  • you have a valid flight reservation and travel documentation, and
  • you didn’t voluntarily give up your seat
  • you reached the destination later than three hours

Alternatively, you can ask for a refund of the ticket cost (which should be credited in the next 7 working days), if you are not willing to travel.

Can I claim for flight delays or cancellations due to extraordinary circumstances?

Extraordinary circumstances are the conditions – beyond the control of airlines. If the flight delay or cancellation was caused due to extraordinary circumstances, there’s no compensation as such circumstances are beyond the control of airlines.

Examples of extraordinary circumstances include bad weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, or a passenger falling ill, etc.

How to claim compensation for Emirates flight delays?

We are specialized in helping passengers get their compensation from the airline.

  1. To proceed, check your flight using our compensation checker tool.
  2. Provide us with some further flight information, and you are all set.
  3. We prepare and file a claim on your behalf in front of the airline, or court (if required).
  4. On a successful claim, we charge a success fee of 25% (VAT not applicable to US or non-EU residents).
  5. Don’t be late, claim for your rights today

Why should you choose “ClaimFlights”?

  • No win No fee. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal action fee, or admin fee (even if we have to take your case to court)
  • Close to 100% Success in court
  • Success Fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Best Payout when compared with the other flight delay claim companies

About Emirates Airlines

Emirates Airlines (IATA: EK) is recognized as one of the largest airlines in the Middle East. It is a subsidiary of The Emirates Group, which is owned by the Government of Dubai.

Emirates hub is located at Dubai International Airport, and its headquarters is located at Garhoud, Dubai, UAE.

Emirates-Airline
It is considered as the world’s 4th largest airline in terms of the scheduled revenue passenger-kilometers flown.

It is known to operate two different types of fleet, one is the Airbus and the other is the Boeing.

Emirates Airlines Flight Destinations

As of January 2020, Emirates flies to 161 destinations in 85 countries across six continents from its hub.

Following is the list of Emirates European flight routes.

Country City
United Kingdom Birmingham, Glasgow, London, Manchester, Newcastle upon Tyne, Edinburgh
Germany Düsseldorf, Frankfurt, Hamburg, Munich
Italy Bologna, Milan, Rome, Venice
France Lyon, Nice, Paris
Spain Barcelona, Madrid
Switzerland Geneva, Zürich
Denmark Copenhagen
Netherlands Amsterdam
Sweden Stockholm
Belgium Brussels
Hungary Budapest
Turkey Istanbul
Cyprus Larnaca
Austria Vienna
Croatia Zagreb
Czech Republic Prague
Greece Athens
Ireland Dublin
Poland Warsaw
Portugal Lisbon
Norway Oslo

Emirates Flight Check-in Facility

Online check-in: Air passengers can check-in online using the Emirates Airlines online check-in service. You may have the option to select the desired seat, printing an e-Boarding pass, etc. This service is available from 48 hours prior to the scheduled departure time and closes 90 minutes before the scheduled departure time.

Mobile check-in: Air passengers can also use the Emirates mobile online check-in feature to choose their seats and check-in through Mobile.

Airport check-in: Air passengers can approach the counters for a boarding pass and drop their baggage etc. For airport check-in, there are separate counters available for Economy and Business Class passengers.

Emirates Airlines Baggage Policy

Cabin Baggage Allowance
Ticket Type Hand Baggage Max. Size Max. Weight
First Class and Business Class 1 Carry-on 55 x 38 x 20 cm 7kg (15Ibs)
1 Briefcase or garment bag 45 x 35 x 20 cm
Economy Class 1 Carry-on 55 x 38 x 20 cm 7kg (15 Ibs)
Checked Baggage Allowance
Ticket Type Max. Size Max. Weight
First Class 300 cm / 118 in 50kg (110Ibs)
Business Class 300 cm / 118 in 40kg (88Ibs)
Economy Class 300 cm / 118 in 20 kg (44 lbs) – 35 kg (77 lbs)
Note: You can check-in as many bags as you like, as long as the total weight does not exceed the maximum weight for your class of travel. However, each individual bag must weigh less than 32 kg. To find the updated baggage policy, we recommend to follow their website: Emirates baggage policy.

Emirates Airlines Services & Awards

Over the years, Emirates has won numerous awards for a wide variety of services offered by them, Best in-flight entertainment (Skytrax World Airline Awards), Leading Airline in the Middle East (World Travel Awards Middle East), Best Airline Worldwide (Business Traveller Awards), etc.

Emirates Airlines Reviews

In terms of airline review, Skytrax has rated Emirates Airlines an average of 6 stars out of 10 based on 2024 customer reviews as of September 2020, for its customer services and performance. Customers have rated 3 of 5 stars for its Food & Beverages, Seat Comfort, Value for Money and Staff Service and 4 of 5 stars for In-flight entertainment.

Emirates Airlines Contact Information:

Website: https://www.emirates.com/english/

Customer care service number: 091670 03333

Social Media Links: Facebook | Twitter

Before you go, we have interesting articles that might help you to claim compensation easily.
Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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