Your Rights to Refund or Compensation for Air France flight delays or cancellations
If your Air France Airlines flight was delayed or canceled, you could be eligible for flight delay compensation under EU law. We’re here to assist you with compensation, understanding your rights under the EU 261 rule, and claiming accordingly.
Enter your flight details and check how much you are entitled to.
Here is an ultimate guide to claim refund or compensation for Air France flight delays, cancellations, and denied boarding under EU Flight Delay Compensation Regulation EC 261/2004.
Table of Content
Air France flight delays or cancellations
For Air France flight delays or cancellations, you may be entitled to compensation up to 600€ under EU law EC 261.
The process of claiming delayed flight compensation from the airlines could be hectic, we can help you with hassle-free claims.
Check if you are eligible to claim and how much you can claim using our flight delay compensation calculator. Find it in just 2 minutes and proceed to claim on a ‘No win, No fees’ basis.
Air France Passengers’ Right to Compensation
Flying with Air France, you may have suffered flight delays, cancellations or denied boarding due to overbooking.
Under EC Regulation 261/2004, you could be eligible for compensation for flight delays and cancellations.
What to do if your Air France flight is delayed or canceled? Under EU law EC 261, you could be entitled to compensation up to 600€.
For Air France flight delays of more than three hours at the final destination or flight cancellations without prior notice of at least 2 weeks, you could claim compensation.
Any person in this World who faced delays or cancellations can claim compensation under EU law. You do not need to be an EU citizen.
We here at Claim Flights, take you through all the information you need to know about When and How to Claim Compensation. In this guide, we will help you to understand how EU law protects you and how much you can claim.
Air France flight delay compensation
For Air France flight delays of more than three hours at the final destination, you are entitled to compensation up to 600€ under the EU law.
Whereas, the most important factors to claim Air France delay compensation are …
- you reached the final destination later than 3 hours
- the departure or arrival airport belongs to an EU member state
- and, the delay was not due to extraordinary circumstances
Note: Extraordinary circumstances are events beyond the control of the airlines, such as extreme weather, tsunami, coronavirus, or some ‘Act of God’. Thus, you are not eligible to claim.
How much can you claim for Air France flight delays?
The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.
The table below clarifies how much you can claim for Air France delayed flight.
(up to 1500 km)
(1501 to 3500 km)
(more than 3500 km)
|e.g., Frankfurt to Madrid||e.g., Frankfurt to Istanbul||e.g., Frankfurt to New York|
* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.
What should you do if your flight was delayed?
Ask a reason for delay
Note Arrival Time
Claim Money Back
Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.
Flight departure delays
If your Air France flight was delayed to depart over two hours, you are entitled to ‘right to care’ assistance.
For 2+ Hours Flight Delays
For 5+ Hours Flight Delays
Air France canceled flight compensation
If you have experienced flight cancellations, you could be eligible for compensation under Regulation EC 261/2004.
The amount to claim for canceled flight is between 125€ and 600€ depending upon …
- days you were informed before
- the length of delay, and
- route distance
If Air France Airlines canceled your flight without prior notice of at least 14 days, you could be entitled to compensation or refund.
If Air France’s flight was canceled, you have two options to choose from …
- apply for a refund, or
- ask for an alternative flight
If your alternate flight delays for more than 2 hours, you could be eligible for compensation under EU law.
Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation.
Air France missed flight connection, how does it work?
You may be entitled to Air France missed connecting flight compensation under the European Union Regulation EC 261, if …
- the entire journey was booked under one booking reference
- and, the delay at the final destination was more than three hours
You could claim up to 600€ for a missed flight. Whereas, in order to be eligible for compensation you must satisfy the above criteria.
Air France denied boarding compensation
If you were denied boarding due to overbooking, you could be eligible for compensation under EU law.
Whereas to claim compensation …
- it is necessary for you to not give up your seat voluntarily in exchange for some vouchers,
- you presented yourself at the airport on time
- you had all the travel documents
- the departure or arrival airport belongs to the EU member states
In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.
How to claim compensation for a delayed flight?
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Useful information about Air France Airlines
Air France airline came into existence in 1933 as a merger of Air Union, Air Orient, Compagnie Internationale de Navigation Aérienne, Société Générale de Transport Aérien, and Compagnie Générale Aéropostale.
Air France is the subsidiary of the Air France – KLM group and is the French flag carrier for more than 8 decades.
Its headquarter is in Tremblay-en-France. The global hub of Air France is at Paris Charles de Gaulle Airport with Orly Airport as a domestic hub.
Fleet Size and Destinations
Air France operates 225 fleets under its name. Also, a big domestic carrier with flights operating in 36 destinations within France.
|France||Agen, Ajaccio, Aurillac, Bastia, Biarritz, Bordeaux, Brest, Brive, Caen, Calvi, Castres, Clermont Ferrand, Figari, Lannion, La Rochelle, Lille, Limoges, Lorient, Lourdes, Lyon, Marseille, Metz/Nancy, Montpellier, Mulhouse, Nantes, Nice, Paris, Pau, Perpignan, Quimper, Rennes, Rouen, Strasbourg, Lourdes, Toulon, Toulouse|
|United States||Atlanta, Boston, Chicago, Detroit, Houston, Los Angeles, Miami, Minneapolis, New York City, Orlando, San Francisco, Washington|
|Germany||Berlin, Bremen, Düsseldorf, Frankfurt, Hamburg, Hanover, Munich, Nuremberg, Stuttgart|
|Italy||Bologna, Florence, Genoa, Milan, Milan, Naples, Rome, Turin, Venice|
|United Kingdom||Aberdeen, Birmingham, Edinburgh, Glasgow, London, Manchester|
|Spain||Barcelona, Bilbao, Madrid, Málaga, Seville|
|Canada||Montréal, Toronto, Vancouver|
|Morocco||Casablanca, Marrakech, Rabat|
|Nigeria||Abuja, Lagos, Port Harcourt|
|People’s Republic of China||Guangzhou, Shanghai, Wuhan|
|Brazil||Rio de Janeiro, São Paulo|
|Congo||Brazzaville, Pointe Noire|
|Dominican Republic||Punta Cana, Santo Domingo|
|India||Bangalore, Delhi, Mumbai|
|Russia||Moscow, Saint Petersburg|
|South Africa||Cape Town, Johannesburg|
|Mexico||Cancún, Mexico City|
|Viet Nam||Ho Chi Minh City|
|Martinique||Fort de France|
|Hong Kong||Hong Kong|
|Costa Rica||San José|
|Central African Republic||Bangui|
|United Arab Emirates||Dubai|
Air France Ticket Cancellation Policy
Passengers who have a reservation with Air France can cancel their ticket and get a refund from the airline. However, passengers need to cancel their ticket within 24 hours of booking and the ticket must be booked at least seven days before the departure.
If the booking is canceled just a few hours before the departure then passengers must have to pay a cancellation fee to the airline.
Air France Baggage Policy
|Air-France Hand Baggage|
|Ticket Type||Hand Baggage||Max. Size||Max. Weight|
|Economy Class||1 Bag + 1 Accessory||55 x 35 x 25 cm||12kg (26Ib)|
|Premium Economy Class||2 Bag + 1 Accessory||55 x 35 x 25 cm||18Kg (40Ib)|
|Business Class||2 Bag + 1 Accessory||55 x 35 x 25 cm||18Kg (40Ib)|
|First Class (La Première)||2 Bag + 1 Accessory||55 x 35 x 25 cm||18Kg (40Ib)|
Note : Personal accessory which should not exceed the following dimensions: 40 x 30 x 15 cm / 16 x 12 x 6 in
|Air France Checked Baggage|
|Ticket Type||Checked Baggage||Max. Size||Max. Weight|
|Economy Class (Except Light Fare)||1 Bag||158 cm / 62.2 in||23kg (50Ib)|
|Premium Economy Class||2 Bags||158 cm / 62.2 in||23kg (50Ib)|
|Business Class||2 Bags||158 cm / 62.2 in||32kg (70Ib)|
|First Class (La Première)||3 Bags||158 cm / 62.2 in||32kg (70Ib)|
Note : In Economy class (light fare) passenger can purchase an additional checked baggage option
If your baggage arrived later than expected or your baggage is lost during transportation you could be entitled to Air France lost or delayed baggage compensation. You can find more information on lost or damaged baggage on Air France’s Website.
Air France Reviews
In terms of on-board services, Air France air passengers gave 3 stars out of 5 for inflight entertainment, food & beverages, seat comfort, and for their staff service.
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