Air France flight delays or cancellations

For Air France flight delays or cancellations, you may be entitled to compensation up to 600€ under EU law EC 261.

The process of claiming delayed flight compensation from the airlines could be hectic, we can help you with hassle-free claims.

Check how much you can claim using our free flight compensation calculator. Provide some basic flight details and file claims in just 2 minutes.

Find out if you are eligible for compensation

Air France Passengers’ Right to Compensation

Flying with Air France, you may have suffered flight delays, cancellations or denied boarding due to overbooking.

Under EC Regulation 261/2004, you could be eligible for compensation for flight delays and cancellations.

What to do if your Air France flight is delayed or canceled? Under EU law EC 261, you could be entitled to compensation up to 600€.

For Air France flight delays of more than three hours at the final destination or flight cancellations without prior notice of at least 2 weeks, you could claim compensation.

Any person in this World who faced delays or cancellations can claim compensation under EU law. You do not need to be an EU citizen.

We here at Claim Flights, take you through all the information you need to know about When and How to Claim Compensation. In this guide, we will help you to understand how EU law protects you and how much you can claim.

Air France flight delay compensation

For Air France flight delays of more than three hours at the final destination, you are entitled to compensation up to 600€ under the EU law.

Whereas, the most important factors to claim Air France delay compensation are …

  1. you reached the final destination later than 3 hours
  2. the departure or arrival airport belongs to an EU member state
  3. and, the delay was not due to extraordinary circumstances

Note: Extraordinary circumstances are events beyond the control of the airlines, such as extreme weather, tsunami, coronavirus, or some ‘Act of God’. Thus, you are not eligible to claim.

How much can you claim for Air France flight delays?

The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below clarifies how much you can claim for Air France delayed flight.

Claim amount Route distance Length of delay
250€ less than 1500 km 3+ hours
400€ between 1500 km to 3500 km 3+ hours
600€ * more than 3500 km 4+ hours (EU borders were crossed)
* the amount may get reduced by 50%, i.e., 300€, for distance over 3500 km and when EU borders were not crossed.

Air France departure delays

If Air France’s flight was delayed for more than two hours, passengers are entitled to ‘right to care’ assistance.

For 2+ hours departure delays, you have the right to ask for …

  • free meals and refreshments
  • access to 2 free phone calls, email or fax

If your Air France flight was delayed for more than five hours, you can ask for …

  • refund if you are unwilling to fly (refund should be credited within 7 working days)
  • hotel accommodation and transport facility (for an overnight delay, or when stay becomes necessary)

In addition to it, you are also eligible for compensation, if you reached the final destination later than three hours than the scheduled arrival time.

Note: The airline may offer you a voucher for your delayed flight but remember these perks can waive off your rights. So be careful, never accept the voucher, as it has some validity period and you may waste your money.

How to claim compensation from Air France Airlines?

  • ☛ Ask the airline for the reason behind flight disruption
  • ☛ Get confirmation in writing from the airlines’ customer service
  • ☛ Note the actual arrival time, when your flight was landed
  • ☛ Keep your travel documents with you (e.g. flight ticket, boarding pass, receipts, etc.)
  • Check if you are eligible for compensation
  • ☛ Assign us your case for a hassle-free claim
  • ☛ Or, contact the airline directly to claim on your own

Was your Air France Flight Delayed?

Air France canceled flight compensation

If you have experienced flight cancellations, you could be eligible for compensation under Regulation EC 261/2004.

The amount to claim for canceled flight is between 125€ and 600€ depending upon …

  • days you were informed before
  • the length of delay, and
  • route distance

If Air France Airlines canceled your flight without prior notice of at least 14 days, you could be entitled to compensation or refund.

If Air France’s flight was canceled, you have two options to choose from …

  • apply for a refund, or
  • ask for an alternative flight

If your alternate flight delays for more than 2 hours, you could be eligible for compensation under EU law.

Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation.

How much can I claim for flight cancellations?

Air France missed flight connection, how does it work?

You may be entitled to Air France missed connecting flight compensation under the European Union Regulation EC 261, if …

  • the entire journey was booked under one booking reference
  • and, the delay at the final destination was more than three hours

You could claim up to 600€ for a missed flight. Whereas, in order to be eligible for compensation you must satisfy the above criteria.

Air France denied boarding compensation

If you were denied boarding due to overbooking, you could be eligible for compensation under EU law.

Whereas to claim compensation …

  • it is necessary for you to not give up your seat voluntarily in exchange for some vouchers,
  • you presented yourself at the airport on time
  • you had all the travel documents
  • the departure or arrival airport belongs to the EU member states

In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.

How to claim flight compensation from Air France?

  1. To proceed, check your flight using our compensation checker tool.
  2. Provide us with some further flight information, and you are all set.
  3. We prepare and file a claim on your behalf, also take legal action if required
  4. Once we receive compensation, we charge a success fee of 25% + VAT (no VAT for non-EU residents).
  5. Don’t be late, claim for your rights today !

Why should you choose “ClaimFlights”?

  • No win No fee. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal action fee, or admin fee (even if we have to take your case to court)
  • Close to 100% Success in court
  • Success Fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Best Payout when compared with the other flight delay claim companies
  • Test Winner in many flight delay provider tests

Assign us your claim and let us fight for your rights

Useful information about Air France Airlines


Air France airline came into existence in 1933 as a merger of Air Union, Air Orient, Compagnie Internationale de Navigation Aérienne, Société Générale de Transport Aérien, and Compagnie Générale Aéropostale.

Air France is the subsidiary of the Air France – KLM group and is the French flag carrier for more than 8 decades.

Its headquarter is in Tremblay-en-France. The global hub of Air France is at Paris Charles de Gaulle Airport with Orly Airport as a domestic hub.

Fleet Size and Destinations

The airline serves almost 36 different domestic destinations as well as international services to almost 175 destinations in 93 countries.

Air France operates 225 fleets under its name. Also, a big domestic carrier with flights operating in 36 destinations within France.

Country City
France Agen, Ajaccio, Aurillac, Bastia, Biarritz, Bordeaux, Brest, Brive, Caen, Calvi, Castres, Clermont Ferrand, Figari, Lannion, La Rochelle, Lille, Limoges, Lorient, Lourdes, Lyon, Marseille, Metz/Nancy, Montpellier, Mulhouse, Nantes, Nice, Paris, Pau, Perpignan, Quimper, Rennes, Rouen, Strasbourg, Lourdes, Toulon, Toulouse
United States Atlanta, Boston, Chicago, Detroit, Houston, Los Angeles, Miami, Minneapolis, New York City, Orlando, San Francisco, Washington
Germany Berlin, Bremen, Düsseldorf, Frankfurt, Hamburg, Hanover, Munich, Nuremberg, Stuttgart
Italy Bologna, Florence, Genoa, Milan, Milan, Naples, Rome, Turin, Venice
United Kingdom Aberdeen, Birmingham, Edinburgh, Glasgow, London, Manchester
Spain Barcelona, Bilbao, Madrid, Málaga, Seville
Canada Montréal, Toronto, Vancouver
Morocco Casablanca, Marrakech, Rabat
Nigeria Abuja, Lagos, Port Harcourt
People’s Republic of China Guangzhou, Shanghai, Wuhan
Brazil Rio de Janeiro, São Paulo
Congo Brazzaville, Pointe Noire
Dominican Republic Punta Cana, Santo Domingo
India Bangalore, Delhi, Mumbai
Russia Moscow, Saint Petersburg
South Africa Cape Town, Johannesburg
Sweden Gothenburg, Stockholm
Netherlands Amsterdam, Rotterdam
Denmark Billund, Copenhagen
Mexico Cancún, Mexico City
Belgium Antwerp, Brussels
Viet Nam Ho Chi Minh City
Cameroon Douala, Yaoundé
Martinique Fort de France
Poland Kraków, Warsaw
Switzerland Geneva, Zürich
Djibouti Djibouti City
Argentina Buenos Aires
Japan Osaka, Tokyo
Panama Panama City
Sint Maarten Philipsburg
Mauritius Port Louis
Hong Kong Hong Kong
Romania Bucharest
Slovenia Ljubljana
Chile Santiago
Costa Rica San José
Hungary Budapest
Israel Tel Aviv
Turkey Istanbul
Algeria Algeria
Armenia Yerevan
Benin Cotonou
China Beijing
Thailand Bangkok
Venezuela Caracas
Angola Luanda
Austria Vienna
Central African Republic Bangui
Colombia Bogotá
Croatia Zagreb
Cuba Havana
Czech Republic Prague
Equatorial Guinea Malabo
Greece Athens
Iran Tehran
Ireland Dublin
Lebanon Beirut
Portugal Lisbon
Bulgaria Sofia
Egypt Cairo
Ghana Accra
Jordan Amman
Malta Malta
Senegal Dakar
Tunisia Tunis
United Arab Emirates Dubai
Norway Oslo
Peru Lima
Ukraine Kiev

Air France Ticket Cancellation Policy

Passengers who have a reservation with Air France can cancel their ticket and get a refund from the airline. However, passengers need to cancel their ticket within 24 hours of booking and the ticket must be booked at least seven days before the departure.

If the booking is canceled just a few hours before the departure then passengers must have to pay a cancellation fee to the airline.

Air France Baggage Policy

Air-France Hand Baggage
Ticket Type Hand Baggage Max. Size Max. Weight
Economy Class 1 Bag + 1 Accessory 55 x 35 x 25 cm 12kg (26Ib)
Premium Economy Class 2 Bag + 1 Accessory 55 x 35 x 25 cm 18Kg (40Ib)
Business Class 2 Bag + 1 Accessory 55 x 35 x 25 cm 18Kg (40Ib)
First Class (La Première) 2 Bag + 1 Accessory 55 x 35 x 25 cm 18Kg (40Ib)
Note : Personal accessory which should not exceed the following dimensions: 40 x 30 x 15 cm / 16 x 12 x 6 in
Air France Checked Baggage
Ticket Type Checked Baggage Max. Size Max. Weight
Economy Class (Except Light Fare) 1 Bag 158 cm / 62.2 in 23kg (50Ib)
Premium Economy Class 2 Bags 158 cm / 62.2 in 23kg (50Ib)
Business Class 2 Bags 158 cm / 62.2 in 32kg (70Ib)
First Class (La Première) 3 Bags 158 cm / 62.2 in 32kg (70Ib)
Note : In Economy class (light fare) passenger can purchase an additional checked baggage option
If your baggage arrived later than expected or your baggage is lost during transportation you could be entitled to Air France lost or delayed baggage compensation. You can find more information on lost or damaged baggage on Air France’s Website.

Air France Reviews

Air France Airlines have been rated 5 out of 10 stars by Skytrax reviewed by more than 1037 air passengers as of March 2020. SkyTrax rates airlines based upon their quality, performance, and services.

In terms of on-board services, Air France air passengers gave 3 stars out of 5 for inflight entertainment, food & beverages, seat comfort, and for their staff service.

These information or links might be useful for you to contact Air France directly:

Before you leave, we have some interesting topics that might be interesting for you to read.

Dr. Mirko C. Ulbrich

Dr. Mirko C. Ulbrich


Dr. Mirko C. Ulbrich is founder and CEO at Claim Flights GmbH. He has made many Himalaya hiking trips, but has found a passion to grow roses and go hiking in the alpes.

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