Your Rights to Refund or Compensation for Air France flight delays or cancellations

If your Air France Airlines flight was delayed or canceled, you could be eligible for flight delay compensation under EU law. We’re here to assist you with compensation, understanding your rights under the EU 261 rule, and claiming accordingly.

Enter your flight details and check how much you are entitled to.

Air France flight delays or cancellations

For Air France flight delays or cancellations, you may be entitled to compensation up to 600€ under EU law EC 261.

The process of claiming delayed flight compensation from the airlines could be hectic, we can help you with hassle-free claims.

Check if you are eligible to claim and how much you can claim using our flight delay compensation calculator. Find it in just 2 minutes and proceed to claim on a ‘No win, No fees’ basis.

Air France Passengers’ Right to Compensation

Flying with Air France, you may have suffered flight delays, cancellations or denied boarding due to overbooking.

Under EC Regulation 261/2004, you could be eligible for compensation for flight delays and cancellations.

What to do if your Air France flight is delayed or canceled? Under EU law EC 261, you could be entitled to compensation up to 600€.

For Air France flight delays of more than three hours at the final destination or flight cancellations without prior notice of at least 2 weeks, you could claim compensation.

Any person in this World who faced delays or cancellations can claim compensation under EU law. You do not need to be an EU citizen.

We here at Claim Flights, take you through all the information you need to know about When and How to Claim Compensation. In this guide, we will help you to understand how EU law protects you and how much you can claim.

Air France flight delay compensation

For Air France flight delays of more than three hours at the final destination, you are entitled to compensation up to 600€ under the EU law.

Whereas, the most important factors to claim Air France delay compensation are …

  1. you reached the final destination later than 3 hours
  2. the departure or arrival airport belongs to an EU member state
  3. and, the delay was not due to extraordinary circumstances

Note: Extraordinary circumstances are events beyond the control of the airlines, such as extreme weather, tsunami, coronavirus, or some ‘Act of God’. Thus, you are not eligible to claim.

How much can you claim for Air France flight delays?

The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below clarifies how much you can claim for Air France delayed flight.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
Long-distance
(more than 3500 km)
e.g., Frankfurt to Madrid e.g., Frankfurt to Istanbul e.g., Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

What should you do if your flight was delayed?

w

Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.
l

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.
i

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Flight departure delays

If your Air France flight was delayed to depart over two hours, you are entitled to ‘right to care’ assistance.

For 2+ Hours Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

For 5+ Hours Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

Flight

Re-routed to the earliest available flight

Refund

Refund of the ticket cost, if you were unwilling to travel

Accomodation

Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

Air France canceled flight compensation

If you have experienced flight cancellations, you could be eligible for compensation under Regulation EC 261/2004.

The amount to claim for canceled flight is between 125€ and 600€ depending upon …

  • days you were informed before
  • the length of delay, and
  • route distance

If Air France Airlines canceled your flight without prior notice of at least 14 days, you could be entitled to compensation or refund.

If Air France’s flight was canceled, you have two options to choose from …

  • apply for a refund, or
  • ask for an alternative flight

If your alternate flight delays for more than 2 hours, you could be eligible for compensation under EU law.

Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation.

Was your flight cancelled without any notice?

Claim Compensation

Air France missed flight connection, how does it work?

You may be entitled to Air France missed connecting flight compensation under the European Union Regulation EC 261, if …

  1. the entire journey was booked under one booking reference
  2. and, the delay at the final destination was more than three hours

You could claim up to 600€ for a missed flight. Whereas, in order to be eligible for compensation you must satisfy the above criteria.

Air France denied boarding compensation

If you were denied boarding due to overbooking, you could be eligible for compensation under EU law.

Whereas to claim compensation …

  1. it is necessary for you to not give up your seat voluntarily in exchange for some vouchers,
  2. you presented yourself at the airport on time
  3. you had all the travel documents
  4. the departure or arrival airport belongs to the EU member states

In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.

How to claim compensation for a delayed flight?

We are specialized in helping airline passengers get their compensation from the airline.

1

Check Entitlement

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Check if you can claim using our compensation checker tool.
2

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.
3

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.
4

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.
5

Get Compensation

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Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful information about Air France Airlines

Air France airline came into existence in 1933 as a merger of Air Union, Air Orient, Compagnie Internationale de Navigation Aérienne, Société Générale de Transport Aérien, and Compagnie Générale Aéropostale.

Air France is the subsidiary of the Air France – KLM group and is the French flag carrier for more than 8 decades.

Its headquarter is in Tremblay-en-France. The global hub of Air France is at Paris Charles de Gaulle Airport with Orly Airport as a domestic hub.

American-Airlines
Fleet Size and Destinations
The airline serves almost 36 different domestic destinations as well as international services to almost 175 destinations in 93 countries.

Air France operates 225 fleets under its name. Also, a big domestic carrier with flights operating in 36 destinations within France.

Country City
France Agen, Ajaccio, Aurillac, Bastia, Biarritz, Bordeaux, Brest, Brive, Caen, Calvi, Castres, Clermont Ferrand, Figari, Lannion, La Rochelle, Lille, Limoges, Lorient, Lourdes, Lyon, Marseille, Metz/Nancy, Montpellier, Mulhouse, Nantes, Nice, Paris, Pau, Perpignan, Quimper, Rennes, Rouen, Strasbourg, Lourdes, Toulon, Toulouse
United States Atlanta, Boston, Chicago, Detroit, Houston, Los Angeles, Miami, Minneapolis, New York City, Orlando, San Francisco, Washington
Germany Berlin, Bremen, Düsseldorf, Frankfurt, Hamburg, Hanover, Munich, Nuremberg, Stuttgart
Italy Bologna, Florence, Genoa, Milan, Milan, Naples, Rome, Turin, Venice
United Kingdom Aberdeen, Birmingham, Edinburgh, Glasgow, London, Manchester
Spain Barcelona, Bilbao, Madrid, Málaga, Seville
Canada Montréal, Toronto, Vancouver
Morocco Casablanca, Marrakech, Rabat
Nigeria Abuja, Lagos, Port Harcourt
People’s Republic of China Guangzhou, Shanghai, Wuhan
Brazil Rio de Janeiro, São Paulo
Congo Brazzaville, Pointe Noire
Dominican Republic Punta Cana, Santo Domingo
India Bangalore, Delhi, Mumbai
Russia Moscow, Saint Petersburg
South Africa Cape Town, Johannesburg
Sweden Gothenburg, Stockholm
Netherlands Amsterdam, Rotterdam
Denmark Billund, Copenhagen
Mexico Cancún, Mexico City
Belgium Antwerp, Brussels
Viet Nam Ho Chi Minh City
Cameroon Douala, Yaoundé
Martinique Fort de France
Poland Kraków, Warsaw
Switzerland Geneva, Zürich
Djibouti Djibouti City
Argentina Buenos Aires
Japan Osaka, Tokyo
Panama Panama City
Sint Maarten Philipsburg
Mauritius Port Louis
Hong Kong Hong Kong
Romania Bucharest
Slovenia Ljubljana
Chile Santiago
Costa Rica San José
Hungary Budapest
Israel Tel Aviv
Turkey Istanbul
Algeria Algeria
Armenia Yerevan
Benin Cotonou
China Beijing
Thailand Bangkok
Venezuela Caracas
Angola Luanda
Austria Vienna
Central African Republic Bangui
Colombia Bogotá
Croatia Zagreb
Cuba Havana
Czech Republic Prague
Equatorial Guinea Malabo
Greece Athens
Iran Tehran
Ireland Dublin
Lebanon Beirut
Portugal Lisbon
Bulgaria Sofia
Egypt Cairo
Ghana Accra
Jordan Amman
Malta Malta
Senegal Dakar
Tunisia Tunis
United Arab Emirates Dubai
Norway Oslo
Peru Lima
Ukraine Kiev
Air France Ticket Cancellation Policy

Passengers who have a reservation with Air France can cancel their ticket and get a refund from the airline. However, passengers need to cancel their ticket within 24 hours of booking and the ticket must be booked at least seven days before the departure.

If the booking is canceled just a few hours before the departure then passengers must have to pay a cancellation fee to the airline.

Air France Baggage Policy
Air-France Hand Baggage
Ticket Type Hand Baggage Max. Size Max. Weight
Economy Class 1 Bag + 1 Accessory 55 x 35 x 25 cm 12kg (26Ib)
Premium Economy Class 2 Bag + 1 Accessory 55 x 35 x 25 cm 18Kg (40Ib)
Business Class 2 Bag + 1 Accessory 55 x 35 x 25 cm 18Kg (40Ib)
First Class (La Première) 2 Bag + 1 Accessory 55 x 35 x 25 cm 18Kg (40Ib)

Note : Personal accessory which should not exceed the following dimensions: 40 x 30 x 15 cm / 16 x 12 x 6 in

Air France Checked Baggage
Ticket Type Checked Baggage Max. Size Max. Weight
Economy Class (Except Light Fare) 1 Bag 158 cm / 62.2 in 23kg (50Ib)
Premium Economy Class 2 Bags 158 cm / 62.2 in 23kg (50Ib)
Business Class 2 Bags 158 cm / 62.2 in 32kg (70Ib)
First Class (La Première) 3 Bags 158 cm / 62.2 in 32kg (70Ib)

Note : In Economy class (light fare) passenger can purchase an additional checked baggage option

If your baggage arrived later than expected or your baggage is lost during transportation you could be entitled to Air France lost or delayed baggage compensation. You can find more information on lost or damaged baggage on Air France’s Website.

Air France Reviews
Air France Airlines have been rated 5 out of 10 stars by Skytrax reviewed by more than 1072 air passengers as of June 2021. SkyTrax rates airlines based upon their quality, performance, and services.

In terms of on-board services, Air France air passengers gave 3 stars out of 5 for inflight entertainment, food & beverages, seat comfort, and for their staff service.

Air France Contact Information
These information or links might be useful for you to contact Air France directly:

Website: Air France

Social Accounts: Twitter | Facebook

Contact: +1 800-237-2747

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No win = No fee

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Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

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Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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Higher Fees (£50 to £500, + Hearing Fees)

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Risk of losing money

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Hours of your time are spent

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Low cost risk, most airlines ignore customer claims

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Case might end up in court

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