Lufthansa Flight Delays or Cancellations
If you have suffered flight disruptions such as delayed or canceled flight with Lufthansa, you may be qualified to claim delayed flight compensation up to 600€.
Enter your flight details and check how much you are entitled to.
Here in this guide, you will come to know when you can claim compensation for Lufthansa flight delays, cancellations, and denied boarding incidents under EU Flight Delay Compensation Regulation EC 261/2004.
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Lufthansa flight delays or cancellations rights
Was your Lufthansa flight delayed or canceled? If the answer is Yes, you may have the right to claim compensation.
We here at ClaimFlights, help air passengers to request compensation for Lufthansa flight delays or cancellations.
Under the EU 261 rule, we will help you determine if you are eligible for Lufthansa compensation and how much you can claim.
Our team of experts helps you to claim on your behalf. Please read the following guide to know how we will help you to claim.
Lufthansa flight delay compensation
EU Regulation 261/2004, which ensures the right to claim compensation from the airline for the inconvenience caused to air passengers. According to EU Law, air passengers traveling with Lufthansa are entitled to compensation if their flight reaches the final destination with a delay of more than 3 hours.
For Lufthansa’s long-hour delays for more than 3 hours, you could be eligible to claim financial compensation from the airline.
Under EU law, your rights to claim Lufthansa flight delay compensation depend on the following factors.
- You arrived at the final destination later than 3 hours
- You were departed from an EU airport or arrived at an EU airport
- And, the delay was not due to extraordinary circumstances
How much can you claim for Lufthansa flight delays?
The amount of compensation to claim from Lufthansa Airlines is between 250€ to 600€. It depends upon the travel distance and the length of the delay.
| Short distance (up to 1500 km) |
Medium distance (1501 to 3500 km) |
Long-distance (more than 3500 km) |
|---|---|---|
| e.g., Frankfurt to Madrid | e.g., Frankfurt to Istanbul | e.g., Frankfurt to New York |
| €250 | €400 | €600* |
* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.
What should you do if your flight was delayed?
Ask a reason for delay
Note Arrival Time
Collect Evidence
Check Eligibility
Exchange Contacts
Claim Money Back
Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.
Lufthansa Airlines departure delays
If Lufthansa flight delays for more than two hours, passengers are entitled to ‘Right to Care’ assistance.
For 2+ Hours Flight Delays
Foods/Snacks
Communication
For 5+ Hours Flight Delays
Foods/Snacks
Communication
Flight
Refund
Accomodation
Was your flight delayed for more than 3 hours?
Claim CompensationLufthansa flight cancellation compensation
Lufthansa Airlines can cancel a flight for several reasons. If you have experienced flight cancellations, you could be eligible for compensation under EC Regulation 261/2004.
The amount of compensation is between 125€ and 600€ depending upon …
- days you were informed before
- the length of delay, and
- route distance
If Lufthansa Airlines cancels your flight without any prior notice of at least 14 days, you could be entitled to compensation.
If your Lufthansa flight gets canceled, you have two options to choose from …
- apply for a refund, or
- ask for an alternative flight
If your alternate flight or re-scheduled flight delays for more than 2 hours, you could be eligible for compensation under EU law.
Whereas, for Lufthansa flight cancellation due to extraordinary circumstances, you are not eligible for compensation.
Lufthansa Airlines missed flight connection
You may be entitled to Lufthansa missed connecting flight compensation under the European Union Regulation EC 261, if …
- the same airline operates your connecting flight(s) which you missed due to a delay or cancellation of your first flight, and
- the delay at the final destination is more than three hours.
Related Questions
What happens if you miss your connecting flight with Lufthansa Airlines?
You could be entitled to compensation if you missed your connecting flight due to the airline’s fault for delays or cancellations. But, if you missed your connecting flight due to personal reasons, try to contact the airline as soon as possible. You might be able to get your ticket cost back.
Can I cancel my Lufthansa flight and get a refund for the canceled flight?
Yes, you can cancel your Lufthansa flight; a 24-hour cancellation policy allows a passenger to cancel their ticket within 24 hours of booking without any extra fee. If you cancel your ticket after 24 hours, you have to pay some cancellation fees, and the charges vary according to ticket type.
Was your flight cancelled without any notice?
Claim CompensationLufthansa flight overbooking compensation
Under EU law, in order to be eligible for compensation, it is necessary that you did not give up your seat voluntarily and the departure or arrival should have taken place at EU airport.
If you were offered an alternate flight or alternative transportation but reached later than two hours at the final destination, you are eligible for compensation under EU law.
Sometimes the airline also offers travel vouchers to the air passengers who were bumped.
How to claim compensation for a delayed flight?
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Useful Information about Lufthansa:
Lufthansa Airlines, also sometimes called Lufthansa German Airlines. It is one of the largest airlines in Europe.
The corporate headquarter of Lufthansa Airlines is situated at Cologne Airport. In contrast, its principal operation base, also known as Lufthansa Aviation Center (LAC), is situated at Lufthansa’s primary traffic hub at Frankfurt Airport. Its secondary hub is at Munich Airport.
The IATA code of Lufthansa Airlines is LH and ICAO code is DLH. Lufthansa Airlines formed the Star Alliance in 1997 along with Thai Airways International, Air Canada, Scandinavian Airlines, and United Airlines.
Brussels Airlines is another major airline that is a part of the Lufthansa Group.
Lufthansa Airlines operates more than 300 fleets to carry its passengers to worldwide destinations.
Lufthansa flight destinations
European Destinations
| Country | City |
|---|---|
| Germany | Berlin, Bremen, Cologne/Bonn, Dresden, Düsseldorf, Frankfurt, Friedrichshafen, Hamburg, Hanover, Leipzig/Halle, Munich, Münster, Nuremberg, Paderborn, Rostock, Stuttgart, Westerland, Freiburg |
| Spain | Alicante, Barcelona, Bilbao, Fuerteventura, Ibiza, Jerez de la Frontera, Las Palmas, Madrid, Málaga, Palma de Mallorca, Pamplona, Santiago de Compostela, Seville, Tenerife, Valencia |
| France | Bastia, Bordeaux, Lyon, Marseilles, Montpellier, Nantes, Nice, Paris, Rennes, Strasbourg, Toulouse, Mulhouse |
| United Kingdom | Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Inverness, London |
| Poland | Gdańsk, Katowice, Kraków, Lublin, Poznań, Rzeszów, Warsaw, Wroclaw |
| Greece | Athens, Heraklion, Rhodes, Thessaloniki, Zakynthos |
| Romania | Bucharest, Cluj-Napoca, Sibiu, Timisoara |
| Croatia | Dubrovnik, Rijeka, Split, Zadar, Zagreb |
| Turkey | Antalya, Bodrum, Istanbul, Izmir |
| Portugal | Faro, Funchal, Lisbon, Oporto |
| Russia | Moscow, Saint Petersburg |
| Ireland | Dublin, Knock, Shannon |
| Sweden | Gothenburg, Stockholm |
| Switzerland | Geneva, Zürich, Basel |
| Denmark | Aalborg, Copenhagen |
| Hungary | Budapest, Debrecen |
| Kazakhstan | Almaty, Nur-Sultan |
| Ukraine | Kyiv, Lviv, Odessa |
| Finland | Helsinki, Kittilä |
| Luxembourg | Luxembourg City |
| Iceland | Reykjavík |
| Netherlands | Amsterdam |
| Slovenia | Ljubljana |
| Belgium | Brussels |
| Bosnia and Herzegovina | Sarajevo |
| Moldova | Chişinău |
| Serbia | Belgrade |
| Cyprus | Larnaca |
| Estonia | Tallinn |
| Georgia | Tbilisi |
| Lithuania | Vilnius |
| Albania | Tirana |
| Czech Republic | Prague |
| Belarus | Minsk |
| Bulgaria | Sofia |
| Azerbaijan | Baku |
| Latvia | Riga |
| Malta | Luqa |
| Norway | Oslo |
Lufthansa Baggage Policy
| Carry-On Baggage | |||
|---|---|---|---|
| Ticket Type | Hand Baggage | Max. Size | Max. Weight |
| Economy Class | 1 Item | 55 x 40 x 23 cm | 1 item of up to 8kg |
| Premium Economy Class | 1 Item | 55 x 40 x 23 cm | 1 item of up to 8kg |
| Business Class | 2 Items | 55 x 40 x 23 cm | 2 items (each up to 8kg) |
| First Class | 2 Items | 55 x 40 x 23 cm | 2 items (each up to 8kg) |
| Free Baggage Rule | |||
|---|---|---|---|
| Ticket Type | Checked Baggage | Max. Size | Max. Weight |
| Economy Class | 1 Item | 158 cm | 23kg (50lbs) |
| Premium Economy Class | 2 Items | 158 cm | 23kg (50lb) |
| Business Class | 2 Items | 158 cm | 32kg (70lbs) |
| First Class | 3 Items | 158 cm | 32kg (70lbs) |
| European Flights | |||
|---|---|---|---|
| Ticket Type | Baggage | Max. Size | Max. Weight |
| Economy Class | 1 Item of Carry-on Baggage | – | 8Kg |
| Premium Economy Class | 1 Item | – | 23kg |
| Business Class | 2 Items | – | Each bag up 32 kg |
| Intercontinental Flights | |||
|---|---|---|---|
| Ticket Type | Checked Baggage | Max. Size | Max. Weight |
| Economy Class | 1 Item | – | 23kg (50lb) |
| Premium Economy Class | 2 Item | – | 23kg (50lb) |
| Business Class | 2 Item | – | 32kg (70lb) |
| First Class | 3 Item | – | 32kg (70lb) |
If your baggage is lost or delayed, you can report your loss on Lufthansa’s official website. Also, you may claim up to 50% reimbursement for your belongings. For more information, check their website.
Lufthansa Airlines Reviews
Lufthansa Airlines have been rated 6 out of 10 stars by Skytrax reviewed by more than 1700+ air passengers as of 08 April 2021. SkyTrax rates airlines based upon their quality, performance, and services.
In terms of on-board services, Lufthansa air passengers gave 3 stars out of 5 for inflight entertainment, food & beverages, seat comfort, and value for money and 4 stars out of 5 for their staff service.
Lufthansa Airlines Contact Information
☛ Website: Lufthansa Airlines
☛ Social Accounts: Twitter | Facebook
☛ USA Contact No.: 1800-645-3880
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