Lufthansa Compensation for Flight Delays or Cancellations
If your Lufthansa flight was delayed or canceled, you may be eligible for compensation of up to €600 under EU law. We can assist you with compensation from Lufthansa Airlines on a “No Win No Fee” basis.
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When Can You Claim Compensation from Lufthansa Airlines?
If your flight is delayed or canceled, and you are still wondering whether you are eligible for compensation or not, then ClaimFlights can help you inform of your rights.
Under EU Law, if your Lufthansa flight delays for more than 3 hours at the final destination, you may claim compensation up to €600.
ClaimFlights files the case on your behalf following EU passenger rights regulation, which states that you are entitled to compensation for Lufthansa flight delays or cancellations.
You can even get money back for missed connection or in case, the inconvenience was caused by the flight being overbooked due to overselling of flight tickets.
ClaimFlights can help you also calculate the compensation amount that you can claim from Lufthansa Airlines.
How much can you claim for Lufthansa flight delays?
The amount of compensation to claim from Lufthansa Airlines is between €250 to €600. It depends upon the travel distance and the length of the delay.
The table below shows the amount of compensation you may receive for Lufthansa flight delays.
(up to 1500 km)
(1501 to 3500 km)
(more than 3500 km)
|e.g., Frankfurt to Madrid||e.g., Frankfurt to Istanbul||e.g., Frankfurt to New York|
* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.
Your Flight Has Been Delayed or Canceled. What Should You Do?
Ask a reason for the delay
Note Arrival Time
Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.
Claim Money Back
Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.
Your Rights as a Lufthansa Flight Passenger
Was your Lufthansa flight delayed or canceled? If the answer is Yes, you might be entitled to Lufthansa compensation of up to €600 per passenger.
We here at ClaimFlights, help air passengers to request compensation for Lufthansa flight delays or cancellations.
Under the EU 261 rule, we will help you determine whether you are eligible for compensation for Lufthansa’s delayed flights or not and how much you can claim.
Our team of experts helps you to claim on your behalf. Continue reading the following guide to know how we can help you to claim compensation for Lufthansa flight delays, cancellations, or denied boarding.
To get more detailed information about your Passenger Rights on the Lufthansa flight delays, or cancellations, you may read about EC Regulation 261/2004 – EU Air Passenger Rights
Lufthansa Flight Delay Compensation
Arriving at the airport with heavy luggage and getting to know that your flight has been delayed can be quite frustrating indeed.
Certainly, because Lufthansa is a European airline, all air travelers are protected by an EU law known as EC 261, which states that every passenger has the right to compensation for Lufthansa’s delayed flights that are more than 3 hours long.
According to EU Law, air passengers traveling with Lufthansa airlines are entitled to compensation for denied boarding due to overbooked flights and if their flight reaches the final destination with a delay of more than 3 hours or is canceled without any prior notice.
For Lufthansa’s long-hour delays for more than 3 hours, you could be eligible to claim financial compensation from the airline.
Under EU law, your rights to claim Lufthansa flight delay compensation depend on the following factors.
- You arrived at the final destination later than 3 hours
- You departed from an EU airport or arrived at an EU airport
- And, the delay was not due to extraordinary circumstances
Lufthansa Flight Cancellation Compensation
Lufthansa Airlines can cancel a flight for several reasons. If you have experienced flight cancellations, you could be eligible for compensation of up to €600 under EC Regulation 261/2004.
The amount of compensation is between 125€ and 600€ depending upon …
- days you were informed before
- the length of delay, and
- route distance
If your flight has been canceled without prior notice of at least 14 days, you could be entitled to Lufthansa canceled flight compensation.
If your Lufthansa flight gets canceled, you have two options to choose from …
- apply for a refund, or
- ask for an alternative flight
If your alternate flight or re-scheduled flight delays for more than 2 hours, you could be eligible for compensation under EU law.
Whereas, for Lufthansa flight cancellations due to extraordinary circumstances, you are not eligible for compensation.
Lufthansa flight overbooking compensation
Under EU law, to be eligible for Lufthansa flight overbooked compensation, it is necessary that you did not give up your seat voluntarily and the departure or arrival should have taken place at the EU airport.
If you were offered an alternate flight or alternative transportation but reached the later than two hours at the final destination, you are eligible for compensation under EU law.
Sometimes the airline also offers travel vouchers to the air passengers who were bumped.
Lufthansa Missed Connection Flight Compensation
You may be entitled to Lufthansa missed connecting flight compensation under the European Union Regulation EC 261, if
- the same airline operates your connecting flight(s) which you missed due to a delay or cancellation of your first flight, and
- the delay at the final destination is more than three hours.
Lufthansa Airlines Departure Delays
If Lufthansa flight delays for more than two hours, passengers are entitled to ‘Right to Care’ assistance.
For 2+ Hours of Flight Delays
For 5+ Hours of Flight Delays
Hotel accommodation & transport facility for an overnight delay.
What if flight disruptions were caused due to Extraordinary Circumstances?
Extraordinary circumstances are situations where flight delays or cancellations have been caused by things that are beyond the control of airlines. Thus, If the delay or cancellation is caused due to extraordinary circumstances, you may not be eligible for flight compensation.
Examples of extraordinary circumstances include bad weather flight delays, natural disasters, political or civil unrest, acts of terrorism or sabotage, a threat to the safety of the flight or passengers, a passenger falling ill, etc.
How to claim compensation for delayed or canceled flights?
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Useful Information about Lufthansa Airlines
Lufthansa Airlines, also sometimes called Lufthansa German Airlines. It is one of the largest airlines in Europe.
The corporate headquarter of Lufthansa Airlines is situated at Cologne Airport. In contrast, its principal operation base, also known as Lufthansa Aviation Center (LAC), is situated at Lufthansa’s primary traffic hub at Frankfurt Airport. Its secondary hub is at Munich Airport.
The IATA code of Lufthansa Airlines is LH and the ICAO code is DLH. Lufthansa Airlines formed the Star Alliance in 1997 along with Thai Airways International, Air Canada, Scandinavian Airlines, and United Airlines.
Starting the first flight with Convair CV 340 in November 1954, Lufthansa Airlines now operates more than 300 fleets to carry its passengers to worldwide destinations. Brussels Airlines is another major airline that is part of the LH group.
Lufthansa flight destinations
|Germany||Berlin, Bremen, Cologne/Bonn, Dresden, Düsseldorf, Frankfurt, Friedrichshafen, Hamburg, Hanover, Leipzig/Halle, Munich, Münster, Nuremberg, Paderborn, Rostock, Stuttgart, Westerland, Freiburg|
|Spain||Alicante, Barcelona, Bilbao, Fuerteventura, Ibiza, Jerez de la Frontera, Las Palmas, Madrid, Málaga, Palma de Mallorca, Pamplona, Santiago de Compostela, Seville, Tenerife, Valencia|
|France||Bastia, Bordeaux, Lyon, Marseilles, Montpellier, Nantes, Nice, Paris, Rennes, Strasbourg, Toulouse, Mulhouse|
|United Kingdom||Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Inverness, London|
|Poland||Gdańsk, Katowice, Kraków, Lublin, Poznań, Rzeszów, Warsaw, Wroclaw|
|Greece||Athens, Heraklion, Rhodes, Thessaloniki, Zakynthos|
|Romania||Bucharest, Cluj-Napoca, Sibiu, Timisoara|
|Croatia||Dubrovnik, Rijeka, Split, Zadar, Zagreb|
|Turkey||Antalya, Bodrum, Istanbul, Izmir|
|Portugal||Faro, Funchal, Lisbon, Oporto|
|Russia||Moscow, Saint Petersburg|
|Ireland||Dublin, Knock, Shannon|
|Switzerland||Geneva, Zürich, Basel|
|Ukraine||Kyiv, Lviv, Odessa|
|Bosnia and Herzegovina||Sarajevo|
Lufthansa Baggage Policy
|Ticket Type||Hand Baggage||Max. Size||Max. Weight|
|Economy Class||1 Item||55 x 40 x 23 cm||1 item of up to 8kg|
|Premium Economy Class||1 Item||55 x 40 x 23 cm||1 item of up to 8kg|
|Business Class||2 Items||55 x 40 x 23 cm||2 items (each up to 8kg)|
|First Class||2 Items||55 x 40 x 23 cm||2 items (each up to 8kg)|
|Free Baggage Rule|
|Ticket Type||Checked Baggage||Max. Size||Max. Weight|
|Economy Class||1 Item||158 cm||23kg (50lbs)|
|Premium Economy Class||2 Items||158 cm||23kg (50lb)|
|Business Class||2 Items||158 cm||32kg (70lbs)|
|First Class||3 Items||158 cm||32kg (70lbs)|
|Ticket Type||Baggage||Max. Size||Max. Weight|
|Economy Class||1 Item of Carry-on Baggage||–||8Kg|
|Premium Economy Class||1 Item||–||23kg|
|Business Class||2 Items||–||Each bag up 32 kg|
|Ticket Type||Checked Baggage||Max. Size||Max. Weight|
|Economy Class||1 Item||–||23kg (50lb)|
|Premium Economy Class||2 Item||–||23kg (50lb)|
|Business Class||2 Item||–||32kg (70lb)|
|First Class||3 Item||–||32kg (70lb)|
If your baggage is lost or delayed, you can report your loss on Lufthansa’s official website. Also, you
may claim up to 50% reimbursement for your belongings. For more information, check their website.
Lufthansa Airlines Reviews
air passengers as of 07 June 2022. SkyTrax rates airlines based upon their quality, performance, and services.
In terms of on-board services, Lufthansa air passengers gave 3 stars out of 5 for inflight entertainment, food & beverages, seat comfort, and value for money and 4 stars out of 5 for their staff service.
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What happens if you miss your connecting flight with Lufthansa Airlines?
Can I cancel my Lufthansa flight and get a refund for the canceled flight?
Am I Entitled to get a Lufthansa Flight Refund for delayed, cancellation, or overbooking?
The Lufthansa refund policy entitles you to get a full refund if:
- you cancel your flight ticket within 24 hours of booking, and your flight’s departure date is at least 7 days later
- your Lufthansa flight is delayed by more than 2 hours or by 5 hours and you no longer want to take the flight
- your flight was canceled less than 14 days before the scheduled departure time
- and the replacement flight offered doesn’t match your travel plans
International Legal Strategist
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