Lufthansa Compensation for Flight Delays or Cancellations

If your Lufthansa flight was delayed or canceled, you may be eligible for compensation of up to €600 under EU law. We can assist you with compensation from Lufthansa Airlines on a “No Win No Fee” basis.

Check the amount to claim in just 2 min.
In this guide, you will get to know when and how to claim compensation for Lufthansa’s delayed, canceled, or overbooked flights following EU Regulation 261/2004.

When Can You Claim Compensation from Lufthansa Airlines?

If your flight is delayed or canceled, and you are still wondering whether you are eligible for compensation or not, then ClaimFlights can help you inform of your rights.

Under EU Law, if your Lufthansa flight delays for more than 3 hours at the final destination, you may claim compensation up to €600.

ClaimFlights files the case on your behalf following EU passenger rights regulation, which states that you are entitled to compensation for Lufthansa flight delays or cancellations.

You can even get money back for missed connection or in case, the inconvenience was caused by the flight being overbooked due to overselling of flight tickets.

ClaimFlights can help you also calculate the compensation amount that you can claim from Lufthansa Airlines.

How much can you claim for Lufthansa flight delays?

The amount of compensation to claim from Lufthansa Airlines is between €250 to €600. It depends upon the travel distance and the length of the delay.

The table below shows the amount of compensation you may receive for Lufthansa flight delays.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
(more than 3500 km)
e.g., Frankfurt to Madrid e.g., Frankfurt to Istanbul e.g., Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

Your Flight Has Been Delayed or Canceled. What Should You Do?


Ask a reason for the delay

Ask the airline for the reason behind the delay. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check your Eligibility

Enter your flight details into our compensation checker to check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Your Rights as a Lufthansa Flight Passenger

Was your Lufthansa flight delayed or canceled? If the answer is Yes, you might be entitled to Lufthansa compensation of up to €600 per passenger.

We here at ClaimFlights, help air passengers to request compensation for Lufthansa flight delays or cancellations.

Under the EU 261 rule, we will help you determine whether you are eligible for compensation for Lufthansa’s delayed flights or not and how much you can claim.

Our team of experts helps you to claim on your behalf. Continue reading the following guide to know how we can help you to claim compensation for Lufthansa flight delays, cancellations, or denied boarding.

To get more detailed information about your Passenger Rights on the Lufthansa flight delays, or cancellations, you may read about EC Regulation 261/2004 – EU Air Passenger Rights

Lufthansa Flight Delay Compensation

Arriving at the airport with heavy luggage and getting to know that your flight has been delayed can be quite frustrating indeed.

Certainly, because Lufthansa is a European airline, all air travelers are protected by an EU law known as EC 261, which states that every passenger has the right to compensation for Lufthansa’s delayed flights that are more than 3 hours long.

According to EU Law, air passengers traveling with Lufthansa airlines are entitled to compensation for denied boarding due to overbooked flights and if their flight reaches the final destination with a delay of more than 3 hours or is canceled without any prior notice.

For Lufthansa’s long-hour delays for more than 3 hours, you could be eligible to claim financial compensation from the airline.

Under EU law, your rights to claim Lufthansa flight delay compensation depend on the following factors.

  • You arrived at the final destination later than 3 hours
  • You departed from an EU airport or arrived at an EU airport
  • And, the delay was not due to extraordinary circumstances

Lufthansa Flight Cancellation Compensation

Lufthansa Airlines can cancel a flight for several reasons. If you have experienced flight cancellations, you could be eligible for compensation of up to €600 under EC Regulation 261/2004.

The amount of compensation is between 125€ and 600€ depending upon …

  1. days you were informed before
  2. the length of delay, and
  3. route distance

If your flight has been canceled without prior notice of at least 14 days, you could be entitled to Lufthansa canceled flight compensation.

If your Lufthansa flight gets canceled, you have two options to choose from …

  1. apply for a refund, or
  2. ask for an alternative flight

If your alternate flight or re-scheduled flight delays for more than 2 hours, you could be eligible for compensation under EU law.

Whereas, for Lufthansa flight cancellations due to extraordinary circumstances, you are not eligible for compensation.

Lufthansa flight overbooking compensation

Under EU law, to be eligible for Lufthansa flight overbooked compensation, it is necessary that you did not give up your seat voluntarily and the departure or arrival should have taken place at the EU airport.

If you were offered an alternate flight or alternative transportation but reached the later than two hours at the final destination, you are eligible for compensation under EU law.

Sometimes the airline also offers travel vouchers to the air passengers who were bumped.

Lufthansa Missed Connection Flight Compensation

You may be entitled to Lufthansa missed connecting flight compensation under the European Union Regulation EC 261, if

  • the same airline operates your connecting flight(s) which you missed due to a delay or cancellation of your first flight, and
  • the delay at the final destination is more than three hours.

Lufthansa Airlines Departure Delays

If Lufthansa flight delays for more than two hours, passengers are entitled to ‘Right to Care’ assistance.

For 2+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

What if flight disruptions were caused due to Extraordinary Circumstances?

Extraordinary circumstances are situations where flight delays or cancellations have been caused by things that are beyond the control of airlines. Thus, If the delay or cancellation is caused due to extraordinary circumstances, you may not be eligible for flight compensation.

Examples of extraordinary circumstances include bad weather flight delays, natural disasters, political or civil unrest, acts of terrorism or sabotage, a threat to the safety of the flight or passengers, a passenger falling ill, etc.

How to claim compensation for delayed or canceled flights?

We are specialized in helping air passengers to get their compensation quickly from the air carrier. With a track record of assisting over 23K+ passengers and achieving exceptional results, ClaimFlights is a trusted flight claim company.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

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Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful Information about Lufthansa Airlines

Lufthansa Airlines, also sometimes called Lufthansa German Airlines. It is one of the largest airlines in Europe.

The corporate headquarter of Lufthansa Airlines is situated at Cologne Airport. In contrast, its principal operation base, also known as Lufthansa Aviation Center (LAC), is situated at Lufthansa’s primary traffic hub at Frankfurt Airport. Its secondary hub is at Munich Airport.

The IATA code of Lufthansa Airlines is LH and the ICAO code is DLH. Lufthansa Airlines formed the Star Alliance in 1997 along with Thai Airways International, Air Canada, Scandinavian Airlines, and United Airlines.

Starting the first flight with Convair CV 340 in November 1954, Lufthansa Airlines now operates more than 300 fleets to carry its passengers to worldwide destinations. Brussels Airlines is another major airline that is part of the LH group.

Lufthansa flight destinations

European Destinations

Country City
Germany Berlin, Bremen, Cologne/Bonn, Dresden, Düsseldorf, Frankfurt, Friedrichshafen, Hamburg, Hanover, Leipzig/Halle, Munich, Münster, Nuremberg, Paderborn, Rostock, Stuttgart, Westerland, Freiburg
Spain Alicante, Barcelona, Bilbao, Fuerteventura, Ibiza, Jerez de la Frontera, Las Palmas, Madrid, Málaga, Palma de Mallorca, Pamplona, Santiago de Compostela, Seville, Tenerife, Valencia
France Bastia, Bordeaux, Lyon, Marseilles, Montpellier, Nantes, Nice, Paris, Rennes, Strasbourg, Toulouse, Mulhouse
United Kingdom Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Inverness, London
Poland Gdańsk, Katowice, Kraków, Lublin, Poznań, Rzeszów, Warsaw, Wroclaw
Greece Athens, Heraklion, Rhodes, Thessaloniki, Zakynthos
Romania Bucharest, Cluj-Napoca, Sibiu, Timisoara
Croatia Dubrovnik, Rijeka, Split, Zadar, Zagreb
Turkey Antalya, Bodrum, Istanbul, Izmir
Portugal Faro, Funchal, Lisbon, Oporto
Russia Moscow, Saint Petersburg
Ireland Dublin, Knock, Shannon
Sweden Gothenburg, Stockholm
Switzerland Geneva, Zürich, Basel
Denmark Aalborg, Copenhagen
Hungary Budapest, Debrecen
Kazakhstan Almaty, Nur-Sultan
Ukraine Kyiv, Lviv, Odessa
Finland Helsinki, Kittilä
Luxembourg Luxembourg City
Iceland Reykjavík
Netherlands Amsterdam
Slovenia Ljubljana
Belgium Brussels
Bosnia and Herzegovina Sarajevo
Moldova Chişinău
Serbia Belgrade
Cyprus Larnaca
Estonia Tallinn
Georgia Tbilisi
Lithuania Vilnius
Albania Tirana
Czech Republic Prague
Belarus Minsk
Bulgaria Sofia
Azerbaijan Baku
Latvia Riga
Malta Luqa
Norway Oslo
Lufthansa Baggage Policy
Carry-On Baggage
Ticket Type Hand Baggage Max. Size Max. Weight
Economy Class 1 Item 55 x 40 x 23 cm 1 item of up to 8kg
Premium Economy Class 1 Item 55 x 40 x 23 cm 1 item of up to 8kg
Business Class 2 Items 55 x 40 x 23 cm 2 items (each up to 8kg)
First Class 2 Items 55 x 40 x 23 cm 2 items (each up to 8kg)
Free Baggage Rule
Ticket Type Checked Baggage Max. Size Max. Weight
Economy Class 1 Item 158 cm 23kg (50lbs)
Premium Economy Class 2 Items 158 cm 23kg (50lb)
Business Class 2 Items 158 cm 32kg (70lbs)
First Class 3 Items 158 cm 32kg (70lbs)
European Flights
Ticket Type Baggage Max. Size Max. Weight
Economy Class 1 Item of Carry-on Baggage 8Kg
Premium Economy Class 1 Item 23kg
Business Class 2 Items Each bag up 32 kg
Intercontinental Flights
Ticket Type Checked Baggage Max. Size Max. Weight
Economy Class 1 Item 23kg (50lb)
Premium Economy Class 2 Item 23kg (50lb)
Business Class 2 Item 32kg (70lb)
First Class 3 Item 32kg (70lb)

If your baggage is lost or delayed, you can report your loss on Lufthansa’s official website. Also, you
may claim up to 50% reimbursement for your belongings. For more information, check their website.

Lufthansa Airlines Reviews
Lufthansa Airlines have been rated 6 out of 10 stars by Skytrax reviewed by more than 1900+
air passengers as of 07 June 2022. SkyTrax rates airlines based upon their quality, performance, and services.

In terms of on-board services, Lufthansa air passengers gave 3 stars out of 5 for inflight entertainment, food & beverages, seat comfort, and value for money and 4 stars out of 5 for their staff service.

Lufthansa Airlines Contact Information
The links below might be useful for you to contact Lufthansa Airlines directly.

Website: Lufthansa Airlines

Social Accounts: Twitter | Facebook

USA Contact No.: 1800-645-3880

Lufthansa Flights Delayed or Canceled?

Flight Number From To
LH54 Frankfurt Hanover
LH101 Munich Frankfurt
LH105 Munich Frankfurt
LH106 Frankfurt Munich
LH183 Berlin Frankfurt
LH400 Frankfurt New York
LH401 New York Frankfurt
LH402 Frankfurt Newark
LH404 Frankfurt New York
LH412 Munich Newark
LH424 Munich Boston
LH429 Charlotte Munich
LH430 Frankfurt Chicago
LH441 Houston Frankfurt
LH443 Detroit Frankfurt
LH447 Denver Frankfurt
LH452 Munich Los Angeles
LH453 Los Angeles Munich
LH455 San Francisco Frankfurt
LH457 Los Angeles Frankfurt
LH460 Munich Maimi
LH462 Frankfurt Miami
LH470 Frankfurt Toronto
LH471 Toronto Frankfurt
LH499 Mexico City Frankfurt
LH506 Frankfurt Sao Paulo
LH507 Sao Paulo Frankfurt
LH510 Frankfurt Buenos Aires
LH519 San Jose Frankfurt
LH543 Bogota Frankfurt
LH572 Frankfurt Johannesburg
LH574 Munich Cape Town
LH575 Cape Town Munich
LH576 Frankfurt Cape Town
LH577 Cape Town Frankfurt
LH630 Frankfurt Dubai
LH631 Dubai Frankfurt
LH712 Frankfurt Seoul
LH717 Tokyo Frankfurt
LH719 Seoul Munich
LH757 Mumbai Frankfurt
LH772 Munich Bangkok
LH778 Frankfurt Singapore
LH779 Singapore Frankfurt
LH797 Hong Kon Frankfurt
LH981 Dublin Frankfurt
LH1003 Amsterdam Frankfurt
LH1004 Frankfurt Brussels
LH1007 Brussels Frankfurt
LH1008 Frankfurt Brussels
LH1009 Brussels Frankfurt
LH1017 Brussels Frankfurt
LH1028 Frankfurt Paris
LH1029 Paris Frankfurt
LH1031 Paris Frankfurt
LH1040 Frankfurt Paris
LH1047 Paris Frankfurt
LH1052 Frankfurt Paris
LH1053 Dusseldorf Frankfurt
LH1058 Frankfurt Nice
LH1059 Nice Frankfurt
LH1060 Frankfurt Nice
LH1061 Nice Frankfurt
LH1069 Nice Frankfurt
LH1074 Frankfurt Lyon
LH1075 Lyon Frankfurt
LH1076 Frankfurt Lyon
LH1077 Lyon Frankfurt
LH1079 Lyon Frankfurt
LH1083 Lyon Frankfurt
LH1085 Bordeaux Frankfurt
LH1086 Frankfurt Marseille
LH1087 Marseille Frankfurt
LH1091 Marseille Frankfurt
LH1092 Frankfurt Bastia
LH1094 Frankfurt Toulouse
LH1095 Toulouse Frankfurt
LH1096 Frankfurt Toulouse
LH1129 Barcelona Frankfurt
LH1131 Barcelona Frankfurt
LH1154 Frankfurt Palma de Mallorca
LH1158 Frankfurt Palma de Mallorca
LH1161 Valencia Frankfurt
LH1179 Porto Frankfurt
LH1208 Frankfurt Basel
LH7603 Frankfurt Newark
LH8803 Frankfurt Newark

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No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.

Related Question

What happens if you miss your connecting flight with Lufthansa Airlines?
You could be entitled to compensation if you missed your Lufthansa missed connecting flight due to the airline’s fault for delays or cancellations. But, if you missed your connecting flight due to personal reasons, try to contact the airline as soon as possible. You might be able to get your ticket cost back.
Can I cancel my Lufthansa flight and get a refund for the canceled flight?
Yes, you can cancel your Lufthansa flight; a 24-hour cancellation policy allows a passenger to cancel their ticket within 24 hours of booking without any extra fee. If you cancel your ticket after 24 hours, you have to pay some cancellation fees, and the charges vary according to ticket type.
Am I Entitled to get a Lufthansa Flight Refund for delayed, cancellation, or overbooking?
Sometimes air passengers are not able to complete their travel due to flight delay, cancellation, or denial of boarding. In such situations, you can cancel your booked flight ticket and ask for a Lufthansa refund for a delayed flight or cancellation.

The Lufthansa refund policy entitles you to get a full refund if:

  • you cancel your flight ticket within 24 hours of booking, and your flight’s departure date is at least 7 days later
  • your Lufthansa flight is delayed by more than 2 hours or by 5 hours and you no longer want to take the flight
  • your flight was canceled less than 14 days before the scheduled departure time
  • and the replacement flight offered doesn’t match your travel plans
Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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