Lufthansa Flight Delays or Cancellations

If you have suffered flight disruptions such as delayed or canceled flight with Lufthansa, you may be qualified to claim delayed flight compensation up to 600€.

Enter your flight details and check how much you are entitled to.
Here in this guide, you will come to know when you can claim compensation for Lufthansa flight delays, cancellations, and denied boarding incidents under EU Flight Delay Compensation Regulation EC 261/2004.

Lufthansa flight delays or cancellations rights

Was your Lufthansa flight delayed or canceled? If the answer is Yes, you may have the right to claim compensation.

We here at ClaimFlights, help air passengers to request compensation for Lufthansa flight delays or cancellations.

Under the EU 261 rule, we will help you determine if you are eligible for Lufthansa compensation and how much you can claim.

Our team of experts helps you to claim on your behalf. Please read the following guide to know how we will help you to claim.

Lufthansa flight delay compensation

EU Regulation 261/2004, which ensures the right to claim compensation from the airline for the inconvenience caused to air passengers. According to EU Law, air passengers traveling with Lufthansa are entitled to compensation if their flight reaches the final destination with a delay of more than 3 hours.

For Lufthansa’s long-hour delays for more than 3 hours, you could be eligible to claim financial compensation from the airline.

Under EU law, your rights to claim Lufthansa flight delay compensation depend on the following factors.

  1. You arrived at the final destination later than 3 hours
  2. You were departed from an EU airport or arrived at an EU airport
  3. And, the delay was not due to extraordinary circumstances

Confused about whether you are eligible for compensation or not? Don’t worry, under EU Regulation all the air passengers have the right to claim compensation for delayed flights if the delay was for more than three hours.

How much can you claim for Lufthansa flight delays?

The amount of compensation to claim from Lufthansa Airlines is between 250€ to 600€. It depends upon the travel distance and the length of the delay.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
(more than 3500 km)
e.g., Frankfurt to Madrid e.g., Frankfurt to Istanbul e.g., Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

What should you do if your flight was delayed?


Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Lufthansa Airlines departure delays

If Lufthansa flight delays for more than two hours, passengers are entitled to ‘Right to Care’ assistance.

For 2+ Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5+ Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

Lufthansa flight cancellation compensation

Lufthansa Airlines can cancel a flight for several reasons. If you have experienced flight cancellations, you could be eligible for compensation under EC Regulation 261/2004.

The amount of compensation is between 125€ and 600€ depending upon …

  1. days you were informed before
  2. the length of delay, and
  3. route distance

If Lufthansa Airlines cancels your flight without any prior notice of at least 14 days, you could be entitled to compensation.

If your Lufthansa flight gets canceled, you have two options to choose from …

  1. apply for a refund, or
  2. ask for an alternative flight

If your alternate flight or re-scheduled flight delays for more than 2 hours, you could be eligible for compensation under EU law.

Whereas, for Lufthansa flight cancellation due to extraordinary circumstances, you are not eligible for compensation.

Lufthansa Airlines missed flight connection

You may be entitled to Lufthansa missed connecting flight compensation under the European Union Regulation EC 261, if …

  • the same airline operates your connecting flight(s) which you missed due to a delay or cancellation of your first flight, and
  • the delay at the final destination is more than three hours.

Related Questions

What happens if you miss your connecting flight with Lufthansa Airlines?
You could be entitled to compensation if you missed your connecting flight due to the airline’s fault for delays or cancellations. But, if you missed your connecting flight due to personal reasons, try to contact the airline as soon as possible. You might be able to get your ticket cost back.
Can I cancel my Lufthansa flight and get a refund for the canceled flight?
Yes, you can cancel your Lufthansa flight; a 24-hour cancellation policy allows a passenger to cancel their ticket within 24 hours of booking without any extra fee. If you cancel your ticket after 24 hours, you have to pay some cancellation fees, and the charges vary according to ticket type.

Was your flight cancelled without any notice?

Claim Compensation

Lufthansa flight overbooking compensation

Under EU law, in order to be eligible for compensation, it is necessary that you did not give up your seat voluntarily and the departure or arrival should have taken place at EU airport.

If you were offered an alternate flight or alternative transportation but reached later than two hours at the final destination, you are eligible for compensation under EU law.

Sometimes the airline also offers travel vouchers to the air passengers who were bumped.

How to claim compensation for a delayed flight?

We are specialized in helping airline passengers get their compensation from the airline.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

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Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful Information about Lufthansa:

Lufthansa Airlines, also sometimes called Lufthansa German Airlines. It is one of the largest airlines in Europe.

The corporate headquarter of Lufthansa Airlines is situated at Cologne Airport. In contrast, its principal operation base, also known as Lufthansa Aviation Center (LAC), is situated at Lufthansa’s primary traffic hub at Frankfurt Airport. Its secondary hub is at Munich Airport.

The IATA code of Lufthansa Airlines is LH and ICAO code is DLH. Lufthansa Airlines formed the Star Alliance in 1997 along with Thai Airways International, Air Canada, Scandinavian Airlines, and United Airlines.

Brussels Airlines is another major airline that is a part of the Lufthansa Group.

Lufthansa Airlines operates more than 300 fleets to carry its passengers to worldwide destinations.

Lufthansa flight destinations

European Destinations

Country City
Germany Berlin, Bremen, Cologne/Bonn, Dresden, Düsseldorf, Frankfurt, Friedrichshafen, Hamburg, Hanover, Leipzig/Halle, Munich, Münster, Nuremberg, Paderborn, Rostock, Stuttgart, Westerland, Freiburg
Spain Alicante, Barcelona, Bilbao, Fuerteventura, Ibiza, Jerez de la Frontera, Las Palmas, Madrid, Málaga, Palma de Mallorca, Pamplona, Santiago de Compostela, Seville, Tenerife, Valencia
France Bastia, Bordeaux, Lyon, Marseilles, Montpellier, Nantes, Nice, Paris, Rennes, Strasbourg, Toulouse, Mulhouse
United Kingdom Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Inverness, London
Poland Gdańsk, Katowice, Kraków, Lublin, Poznań, Rzeszów, Warsaw, Wroclaw
Greece Athens, Heraklion, Rhodes, Thessaloniki, Zakynthos
Romania Bucharest, Cluj-Napoca, Sibiu, Timisoara
Croatia Dubrovnik, Rijeka, Split, Zadar, Zagreb
Turkey Antalya, Bodrum, Istanbul, Izmir
Portugal Faro, Funchal, Lisbon, Oporto
Russia Moscow, Saint Petersburg
Ireland Dublin, Knock, Shannon
Sweden Gothenburg, Stockholm
Switzerland Geneva, Zürich, Basel
Denmark Aalborg, Copenhagen
Hungary Budapest, Debrecen
Kazakhstan Almaty, Nur-Sultan
Ukraine Kyiv, Lviv, Odessa
Finland Helsinki, Kittilä
Luxembourg Luxembourg City
Iceland Reykjavík
Netherlands Amsterdam
Slovenia Ljubljana
Belgium Brussels
Bosnia and Herzegovina Sarajevo
Moldova Chişinău
Serbia Belgrade
Cyprus Larnaca
Estonia Tallinn
Georgia Tbilisi
Lithuania Vilnius
Albania Tirana
Czech Republic Prague
Belarus Minsk
Bulgaria Sofia
Azerbaijan Baku
Latvia Riga
Malta Luqa
Norway Oslo
Lufthansa Baggage Policy
Carry-On Baggage
Ticket Type Hand Baggage Max. Size Max. Weight
Economy Class 1 Item 55 x 40 x 23 cm 1 item of up to 8kg
Premium Economy Class 1 Item 55 x 40 x 23 cm 1 item of up to 8kg
Business Class 2 Items 55 x 40 x 23 cm 2 items (each up to 8kg)
First Class 2 Items 55 x 40 x 23 cm 2 items (each up to 8kg)
Free Baggage Rule
Ticket Type Checked Baggage Max. Size Max. Weight
Economy Class 1 Item 158 cm 23kg (50lbs)
Premium Economy Class 2 Items 158 cm 23kg (50lb)
Business Class 2 Items 158 cm 32kg (70lbs)
First Class 3 Items 158 cm 32kg (70lbs)
European Flights
Ticket Type Baggage Max. Size Max. Weight
Economy Class 1 Item of Carry-on Baggage 8Kg
Premium Economy Class 1 Item 23kg
Business Class 2 Items Each bag up 32 kg
Intercontinental Flights
Ticket Type Checked Baggage Max. Size Max. Weight
Economy Class 1 Item 23kg (50lb)
Premium Economy Class 2 Item 23kg (50lb)
Business Class 2 Item 32kg (70lb)
First Class 3 Item 32kg (70lb)

If your baggage is lost or delayed, you can report your loss on Lufthansa’s official website. Also, you may claim up to 50% reimbursement for your belongings. For more information, check their website.

Lufthansa Airlines Reviews
Lufthansa Airlines have been rated 6 out of 10 stars by Skytrax reviewed by more than 1700+ air passengers as of 08 April 2021. SkyTrax rates airlines based upon their quality, performance, and services.

In terms of on-board services, Lufthansa air passengers gave 3 stars out of 5 for inflight entertainment, food & beverages, seat comfort, and value for money and 4 stars out of 5 for their staff service.

Lufthansa Airlines Contact Information
The links below might be useful for you to contact Lufthansa Airlines directly.

Website: Lufthansa Airlines

Social Accounts: Twitter | Facebook

USA Contact No.: 1800-645-3880

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Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

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Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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