Lufthansa Flight Delays or Cancellations

If you have suffered flight disruptions such as delayed or canceled flight with Lufthansa, you may be qualified to claim delayed flight compensation up to 600€.

Enter your flight details and check how much you are entitled to.

Lufthansa flight delays or cancellations compensation

Was your Lufthansa flight canceled or delayed? If yes, you may have the right to claim compensation.

We here at ClaimFlights, help air passengers who faced flight delays or cancellations to claim compensation.

Under EC Regulation 261/2004, we will help you find out whether you are eligible for Lufthansa compensation and how much you can claim.

Our team of experts helps you to claim on your behalf. Read the following guide to know how we will help you to claim.

Lufthansa flight delay compensation

EU Regulation 261/2004, which ensures the right to claim compensation from the airline for air passengers. According to EU Law, air passengers travelling with Lufthansa are entitled to compensation if your flight reaches the final destination with a delay of more than 3 hours.

For Lufthansa long hour delays for more than 3 hours, you could be eligible to claim financial compensation from the airline.

Under EU law, your rights to claim Lufthansa flight delay compensation depend on the following factors.

  • You arrived at the final destination later than 3 hours
  • You have departed from an EU airport or arrived at an EU airport
  • And, the delay was not due to extraordinary circumstances

How much can you claim for Lufthansa flight delays?

The amount of compensation to claim from Lufthansa Airlines is between 250€ to 600€. It depends upon the travel distance and the length of the delay.

Travel distance Length of the delay Amount of Compensation
less than or equal to 1,500 km 3 hours or more €250 ($280)
1501 km to 3500 km (within EU) 3 hours or more €400 ($450)
more than 3500 km (when EU borders were crossed) 4 hours or more €600 ($680) *
* the amount may get reduced by 50%, i.e., you may get up to 300€ for distance over 3500 km when EU borders were not crossed.

Lufthansa Airlines departure delays

If your Lufthansa flight was delayed for more than two hours, passengers are entitled to ‘Right to Care’ assistance.

  • free meals and refreshments
  • access to 2 free phone calls, email or fax

If your Lufthansa flight was delayed for more than five hours,

  • You can request a refund from the airline
  • You can ask for hotel accommodation and transport facility for an overnight delay, or when stay becomes necessary

How to claim flight delay compensation from Lufthansa Airlines?

  • ☛ Ask the airline for a reason behind it
  • ☛ Get confirmation in writing from the airlines’ customer service
  • ☛ Note the actual arrival time, when your flight landed at the final destination
  • ☛ Keep your travel documents with you (e.g. ticket, boarding pass, etc.)
  • Check if you are eligible for compensation
  • ☛ Assign us your case for a hassle-free claim

Lufthansa Flight Delayed?

Lufthansa flight cancellation compensation

Lufthansa Airlines can cancel a flight for a number of reasons. If you have experienced flight cancellations, you could be eligible for compensation under the EC Regulation 261.

The amount of compensation is between 125€ and 600€ depending upon …

  • days you were informed before
  • the length of delay, and
  • route distance

If Lufthansa Airlines cancels your flight without any prior notice of at least 14 days, you could be entitled to compensation.

If your Lufthansa flight gets canceled, you have two options to choose from …

  • apply for a refund, or
  • ask for an alternative flight

If your alternate flight or re-scheduled flight delays for more than 2 hours, you could be eligible for compensation under EU law.

Whereas, for Lufthansa flight cancellation due to extraordinary circumstances, you are not eligible for compensation.

How much amount can I get for Lufthansa flight cancellations?

Lufthansa Airlines missed flight connection

You may be entitled to Lufthansa missed connecting flight compensation under the European Union Regulation EC 261, if …

  • the same airline operates your connecting flight(s) which you missed due to a delay or cancellation of your first flight, and
  • the delay at the final destination is more than three hours.
What happens if you miss your connecting flight with Lufthansa Airlines?
You could be entitled to compensation if you missed your connecting flight due to the airline’s fault for delays or cancellations. But, if you missed your connecting flight due to personal reasons, try to contact the airline as soon as possible, you might be able to get your ticket cost back.
Can I cancel my Lufthansa flight and get a refund for the canceled flight?
Yes, you can cancel your Lufthansa flight, 24-hour cancellation policy allows a passenger to cancel their ticket within 24 hours of booking without any extra fee. If you cancel your ticket after 24 hours you have to pay some cancellation fees and the charges vary according to ticket type.

Lufthansa flight overbooking compensation

Under EU law, in order to be eligible for compensation, it is necessary that you did not give up your seat voluntarily and the departure or arrival should have taken place at EU airport.

If you were offered an alternate flight or alternative transportation but reached later than two hours at the final destination, you are eligible for compensation under EU law.

Sometimes the airline also offers travel vouchers to the air passengers who were bumped.

How to claim compensation for Lufthansa Airlines’ delayed flight?

We are specialized in helping airline passengers get their compensation from the airline.

  1. To proceed, check your flight using our compensation checker tool.
  2. Provide us with some further flight information, and you are all set.
  3. We prepare and file a claim on your behalf in front of the airline, or court (if required).
  4. We will take care of the rest of the process.
  5. Once we receive compensation, we charge a success fee of 25% + VAT (no VAT for non-EU residents).
  6. Don’t be late, claim for your rights today !

Why should you choose “ClaimFlights”?

  • No win No fee. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal action fee, or admin fee (even if we have to take your case to court)
  • Close to 100% Success in court
  • Success Fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Best Payout when compared with the other flight delay claim companies
  • Test Winner in many flight delay provider tests

Assign us your claim and let us fight for your rights

Useful Information about Lufthansa:


Lufthansa Airlines, also sometimes called Lufthansa German Airlines. It is one of the largest airlines in Europe.

The corporate headquarter of Lufthansa Airlines is situated at Cologne Airport while its principal operation base, also known as Lufthansa Aviation Center (LAC) is situated at Lufthansa’s primary traffic hub at Frankfurt Airport and its secondary hub is at Munich Airport.

The IATA code of Lufthansa Airlines is LH and ICAO code is DLH.

Lufthansa Airlines formed the Star Alliance in 1997 along with Thai Airways International, Air Canada, Scandinavian Airlines and United Airlines.

Brussels Airlines is another major airline which is a part of Lufthansa Group.

Lufthansa Airlines operates more than 300 fleets to carry its passengers to worldwide destinations.

Lufthansa flight destinations

As of March 2020, Lufthansa operates flights to many domestic and international destinations in several countries.

European Destinations

Country City
Germany Berlin, Bremen, Cologne/Bonn, Dresden, Düsseldorf, Frankfurt, Friedrichshafen, Hamburg, Hanover, Leipzig/Halle, Munich, Münster, Nuremberg, Paderborn, Rostock, Stuttgart, Westerland, Freiburg
Spain Alicante, Barcelona, Bilbao, Fuerteventura, Ibiza, Jerez de la Frontera, Las Palmas, Madrid, Málaga, Palma de Mallorca, Pamplona, Santiago de Compostela, Seville, Tenerife, Valencia
France Bastia, Bordeaux, Lyon, Marseilles, Montpellier, Nantes, Nice, Paris, Rennes, Strasbourg, Toulouse, Mulhouse
United Kingdom Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Inverness, London
Poland Gdańsk, Katowice, Kraków, Lublin, Poznań, Rzeszów, Warsaw, Wroclaw
Greece Athens, Heraklion, Rhodes, Thessaloniki, Zakynthos
Romania Bucharest, Cluj-Napoca, Sibiu, Timisoara
Croatia Dubrovnik, Rijeka, Split, Zadar, Zagreb
Turkey Antalya, Bodrum, Istanbul, Izmir
Portugal Faro, Funchal, Lisbon, Oporto
Russia Moscow, Saint Petersburg
Ireland Dublin, Knock, Shannon
Sweden Gothenburg, Stockholm
Switzerland Geneva, Zürich, Basel
Denmark Aalborg, Copenhagen
Hungary Budapest, Debrecen
Kazakhstan Almaty, Nur-Sultan
Ukraine Kiev, Lviv, Odessa
Finland Helsinki, Kittilä
Luxembourg Luxembourg City
Iceland Reykjavík
Netherlands Amsterdam
Slovenia Ljubljana
Belgium Brussels
Bosnia and Herzegovina Sarajevo
Moldova Chişinău
Serbia Belgrade
Cyprus Larnaca
Estonia Tallinn
Georgia Tbilisi
Lithuania Vilnius
Albania Tirana
Czech Republic Prague
Belarus Minsk
Bulgaria Sofia
Azerbaijan Baku
Latvia Riga
Malta Luqa
Norway Oslo

Lufthansa Baggage Policy

Carry-On Baggage
Ticket Type Hand Baggage Max. Size Max. Weight
Economy Class 1 Item 55 x 40 x 23 cm 1 item of up to 8kg
Premium Economy Class 1 Item 55 x 40 x 23 cm 1 item of up to 8kg
Business Class 2 Items 55 x 40 x 23 cm 2 items (each up to 8kg)
First Class 2 Items 55 x 40 x 23 cm 2 items (each up to 8kg)
Free Baggage Rule
Ticket Type Checked Baggage Max. Size Max. Weight
Economy Class 1 Item 158 cm 23kg (50lbs)
Premium Economy Class 2 Items 158 cm 23kg (50lb)
Business Class 2 Items 158 cm 32kg (70lbs)
First Class 3 Items 158 cm 32kg (70lbs)
European Flights
Ticket Type Baggage Max. Size Max. Weight
Economy Class 1 Item of Carry-on Baggage 8Kg
Premium Economy Class 1 Item 23kg
Business Class 2 Items Each bag up 32 kg
Intercontinental Flights
Ticket Type Checked Baggage Max. Size Max. Weight
Economy Class 1 Item 23kg (50lb)
Premium Economy Class 2 Item 23kg (50lb)
Business Class 2 Item 32kg (70lb)
First Class 3 Item 32kg (70lb)
If your baggage is lost or delayed, you can report your loss on their official website. Also, you may claim up to 50% reimbursement for your belongings, for more information check their website.

Lufthansa Airlines Reviews

Lufthansa Airlines have been rated 6 out of 10 stars by Skytrax reviewed by more than 1634 air passengers as of March 2020. SkyTrax rates airlines based upon their quality, performance, and services.

In terms of on-board services, Lufthansa air passengers gave 3 stars out of 5 for inflight entertainment, food & beverages, seat comfort, and value for money and 4 stars out of 5 for staff service.

These information or links might be useful for you to contact Lufthansa directly:

Before you go, we have interesting articles that might help you to claim compensation easily.

Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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