Claim Compensation for United Delays or Cancellations

United Airlines Compensation For Delayed Or Canceled Flight

Was your United Airlines flight delayed or canceled? You may have the right to compensation or refund under EU Regulation 261/2004.

Here is an ultimate guide to requesting compensation for United Airlines flight delays, cancellations, and overbooking under EU Regulation EC 261/2004.

Did you know that if your United Airlines flight is delayed or canceled, you may be entitled to compensation under certain circumstances?

Understanding your rights as a passenger can make a significant difference when faced with flight disruptions. Even though United Airlines is not an EU-based carrier, it must comply with EU Regulation 261/2004 when operating flights departing from EU airports.

EU Regulation 261/2004 ensures that passengers are fairly treated and compensated for substantial flight delays, cancellations, or denied boarding.

In this guide, we’ll explore the eligibility criteria and types of disruptions covered, and provide practical steps to claim your compensation from United Airlines efficiently.

United Airlines Flight Delay Compensation

If your United Airlines flight was delayed for more than three hours, you could be eligible for compensation up to 600€ under EU Regulation 261/2004.

You could claim under the following conditions …

  1. you arrived at the final destination later than 3 hours
  2. you were departed from an EU airport
  3. and, the delay wasn’t due to extraordinary circumstances

Check these criteria to see if you qualify for United flight delay compensation.

United Airlines Flight Cancellation Compensation

Flight cancellations can put many passengers in frustration, which leads to travel plans suffering and the consequences could be very serious.

If United Airlines cancels your flight without any prior notice, you could be entitled to claim flight cancellation compensation between 125€ to 600€.

Under European Regulation EC 261, if your flight was canceled and you were informed less than 14 days before departure, you are eligible for compensation.

For United canceled flight without prior notice of at least 14 days, you can either apply for a refund or ask for an alternate flight.

If your alternate flight or re-scheduled flight delays for more than 2 hours, you could be eligible for compensation under EU law.

The amount of compensation varies between 125€ and 600€ depending upon …

  1. the days you were informed before
  2. the length of delay, and
  3. route distance

Whereas, for United flight cancellation due to extraordinary circumstances, you could not receive any compensation.

We at ClaimFlights make it easier to claim canceled flight compensation successfully without facing any difficulties.

How Much Can I Claim For UA Flight Delays?

The amount to claim for United Airlines delayed flight is between 250€ to 600€ depending upon the route distance and length of the delay. If you have traveled …

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
Long-distance
(more than 3500 km)
e.g., Frankfurt to Madrid e.g., Frankfurt to Athens e.g., Frankfurt to Newark
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

No claims can be asserted to passengers under extraordinary circumstances such as extreme weather, strikes, coronavirus, or any “Act of God”. And it seems to be valid, as these situations are beyond the control of the airlines.

Your Flight Has Been Delayed or Canceled. What Should You Do?

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Ask a reason for the delay

Ask the airline for the reason behind the delay. Get confirmation in writing from the airlines’ customer service.
l

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.
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Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check your Eligibility

Enter your flight details into our compensation checker to check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Flight Departure Delays

If there’s a delay at departure, you are eligible for the “Right to Care.” The airlines must offer:

For 2+ Hours of Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

For 5+ Hours of Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

Flight

Re-routed to the earliest available flight

Refund

Refund of the ticket cost, if you were unwilling to travel

Accommodation

Hotel accommodation & transport facility for an overnight delay.

Understanding Your Passenger Rights For United Airlines Delayed Or Cancelled Flights

Encountering a flight delay or cancellation can be extremely frustrating. As a passenger on United Airlines, you are entitled to certain rights and protections to help mitigate the impact of such disruptions.

Here’s a comprehensive guide to understanding your rights and the actions you can take.

  • Right to Information
    • Notification: United Airlines must provide timely updates regarding any delays, cancellations, or diversions. This information should be communicated via email, SMS, the United Airlines app, or airport announcement systems.
    • Reason for Delay/Cancellation: You have the right to be informed about the reason for the delay or cancellation. Airlines are required to explain whether it’s due to operational issues, weather conditions, or other factors.
  • Right to Rebooking
    • Rebooking on the Next Available Flight: United Airlines will rebook you on the next available flight to your destination at no additional cost. This includes United Airlines flights and, in some cases, flights operated by partner airlines within the Star Alliance network.
    • Alternative Transportation: If the next available flight is not suitable, United Airlines may offer alternative transportation options. This could include a different airline or even ground transportation if it’s a viable option to reach your destination.
  • Right to a Refund

    • Full Refund: If your flight is canceled or delayed significantly (typically more than 2 hours for domestic flights), you are entitled to receive a full refund for the unused portion of your ticket, regardless of whether it is non-refundable.
    • Partial Refund: If you have already commenced your journey, you can request a refund for the remaining, unused portion if a delay or cancellation disrupts your travel plans.
  • Right to Compensation

    For flights departing from the European Union with a non-European carrier, you may be entitled to compensation under EC Regulation 261/2004. This regulation applies if:

    • Your flight is delayed by 3 hours or more upon arrival.
    • Your flight is canceled less than 14 days before departure (with exceptions for extraordinary circumstances).
    • You are denied boarding due to overbooking.
  • Right to Care and Assistance
    • Meals and Refreshments: For delays over 2 hours, United Airlines should provide meal vouchers or access to meals. The specific amount and type of assistance vary based on the length of the delay.
    • Accommodation: If an overnight stay is required due to a delay or cancellation, United Airlines should arrange and pay for your hotel accommodation. This includes transportation between the airport and the hotel.
    • Communication: United Airlines should offer access to communication facilities, such as phone calls or internet access, so you can inform family or make alternative arrangements.

How To Claim Compensation For United Flight Delays?

If your United Airlines flight has been delayed, or canceled, or you’ve experienced denied boarding, you may be entitled to compensation under United Airlines’ policies and regulations. Here’s a detailed guide to assist you in navigating the claims process with the help of ClaimFlights.

  • Step 1: Gather Documentation and Know Your Rights

    To support your claim, gather all relevant documentation and familiarize yourself with United Airlines’ policies on flight delays and cancellations:

    • Flight Details: Keep your booking confirmation and boarding passes.
    • Receipts for Expenses: Save any receipts for expenses incurred due to the delay or cancellation, such as meals or accommodation.
    • Understand Regulations: Be aware of applicable regulations, like EU Regulation 261/2004 for flights departing from or arriving in the EU, and United Airlines’ policies.

  • Step 2: Check Eligibility

    Determine if your flight qualifies for compensation based on United’s delay policy and applicable regulations:

    • Duration of Delay: The delay is typically over 3 hours.
    • Flight Distance: Flight Distance: Compensation amounts vary based on the distance of your flight.
    • Flight Distance: Circumstances: The delay must not be due to extraordinary circumstances, such as severe weather or security risks.
  • Step 3: Submit Your Claim with ClaimFlights

    Once you have all the necessary information, you can submit your claim through ClaimFlights. Here’s how:

    • Visit ClaimFlights Website: Go to the ClaimFlights website and navigate to the United Air Lines compensation page.
    • Enter Your Details: Provide your flight details, delay duration, and other required information.
    • Enter Your Details: Upload Supporting Documents: Upload your boarding pass, communication from United, and any other relevant documents.
    • Submit the Claim: Follow the instructions to submit your claim. ClaimFlights will handle the rest, including contacting United on your behalf.
  • Step 4: Track Your Claim and Follow Up

    After submitting your claim, use the reference number provided by ClaimFlights to track the status of your claim:

    • Track Your Claim: Use the reference number to check the progress through their website or customer service.
    • Await Response: ClaimFlights will review your claim and notify you of their decision via email or through their online portal. If approved, compensation will be provided as per the policy. If denied, ClaimFlights will review the reasons provided and advise you on the next steps.
    • Follow if Necessary: If you don’t receive a response within the expected timeframe or have further questions, ClaimFlights can follow up with United Airlines on your behalf to ensure your claim is processed.

Was your flight delayed for more than 3 hours?

Claim Compensation

United Airlines Missed Flight Connection

In order to claim compensation for a missed flight, it is necessary for the passenger to book the entire journey under one booking reference.

A missed flight connection is likely to leave passengers stranded at the airport for several hours. Even small delays in original flights can result in a passenger missing their flight and having to wait for hours to get an alternate flight.

You may be entitled to United missed flight connection compensation under the European Union Regulation EC261, if…

  • the same airline operates your connecting flight(s) which you missed due to a delay or cancellation of your first flight, and
  • the delay at the final destination is more than three hours.

Related Questions

How to claim compensation from United Airlines?
You may contact United Airlines directly, or for a hassle-free claim, we are here to help you on a ‘No Win No Fee’ basis. On a successful claim, we charge a 25% success fee + VAT (0% VAT, if you are a non-EU resident).
What happens if you miss your connecting flight with United Airlines?
Don’t worry! You could be entitled to compensation if you missed your connecting flight due to delay or cancellation caused by the airlines.
But, if you missed it due to personal reasons, contact the airline as soon as possible, you might be able to get a refund for your ticket cost.

Was your flight cancelled without any notice?

Claim Compensation

United Airlines Overbooked Flight Compensation

Flight overbooking is a situation in which you have bought a flight ticket but then you were informed that there are no seats available to board the aircraft and you were forcibly removed.

This situation puts the airlines at an advantage, as they can sell more tickets than they have seats.

Under EU law, you are eligible for compensation for denied boarding due to overbooked flight, if the departure was from an EU airport.

Although you were offered an alternate flight or alternative transportation but reached later than three hours at the final destination, you are eligible for compensation.

How to claim compensation for delayed or canceled flights?

We are specialized in helping air passengers to get their compensation quickly from the air carrier. With a track record of assisting over 23K+ passengers and achieving exceptional results, ClaimFlights is a trusted flight claim company.

1

Check Entitlement

More Info
Check if you can claim using our compensation checker tool.

2

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

3

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

4

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

5

Get Compensation

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Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful Information about United Airlines

United Airlines is one of the most popular airline company in the world with its headquarters located in Chicago, Illinois.

United Airlines is among the top largest airlines along with American Airlines and Delta Air Lines. It is one of the founding members of Star Alliance (World’s largest alliance group).

American-Airlines
The IATA code of United Airlines is “UA”.

United Airlines has 8 hubs within the United States that include Chicago, Denver, Guam, Houston, Los Angeles, Newark, San Francisco, and Washington, D.C.

United Airlines Flight Destinations
United Airlines have more than 790 fleets under its name. UA operates its flights across over 238 domestic, and 118 international destinations in 48 countries around the world. (Source: Wikipedia)

United Airlines European Destinations

You are eligible for flight compensation if your departure took from any of the below European destinations:

Country City
United Kingdom London, Edinburgh
Italy Milan, Rome, Venice, Naples
Germany Munich, Berlin, Frankfurt
Netherlands Amsterdam
France Paris, Nice
Spain Barcelona, Madrid, Malaga
Ireland Dublin
Switzerland Geneva, Zürich
Portugal Lisbon
Sweden Stockholm
Belgium Brussels
Czech Republic Prague
Greece Athens
Can you cancel a flight with United Airlines and get a refund?
If you want to cancel your United flight, you are bound by the terms and conditions set out by the airline at the time of booking. United Airlines has a 24 hours cancellation policy.

You can cancel your United flight ticket within 24 hours of booking. You may get a full refund of the flight ticket cost without being charged.

If you cancel your ticket after completion of 24 hours of booking, you may have to pay the cancellation fee.

United Airlines Passengers' Reviews
United Airlines have been rated 3 out of 10 stars reviewed by more than 4600 air passengers as of July 2023 over SkyTrax.

SkyTrax rates airlines based on their quality, performance, and services.

In terms of Onboard Services, United air passengers gave 2 stars out of 5 for inflight entertainment, food & beverages, seat comfort, staff service, and value for money.

United Airlines Contact Information
The information below might be useful for you to contact American Airlines directly

Website: United Airlines

Mobile app: Android | iOS

Social Media Links: Facebook | Twitter

Phone Number: +1-800-864-83-31

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Esenia Ulbrich

Esenia Ulbrich

Founder & Legal Head

Esenia Ulbrich is the founder of ClaimFlights and heads the legal team. She holds a master's in business administration and loves sailing in the Saronic Gulf, hiking in the Alpes, and spending time with her daughter.

Experiences and Reviews of Our Satisfied Customers

Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:

Lawyer

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Higher Fees (£50 to £500, + Hearing Fees)

M

Risk of losing money

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Hours of your time are spent

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Result unknown

ClaimFlights

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Zero Cost Risk & Additional legal databases

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Pay Only When We Win

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Takes only 2 minutes to Claim

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Close to 100% Success rate

Yourself

M

Low cost risk, most airlines ignore customer claims

M

Case might end up in court

M

Takes hours of your time

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Outcome Unclear

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