Airhelp Reviews, Compensation Service and Fees Comparison with ClaimFlights

Under EU law, an air passenger is entitled to compensation of up to 600€ (minus Provision) for flight delays or cancellations. AirHelp, ClaimFlights or any other claim companies offer fair help to the stranded passenger on a ‘No win No fee’ basis.

Airhelp vs. ClaimFlights: A Comprehensive Comparison

Let’s learn more about both the passengers’ rights portals Airhelp and ClaimFlights, their customer reviews, claim experience, how they work, how much they charge and their pros and cons. This research is done with the intention to be as objective and fair as possible.

If you’re unfamiliar with your rights regarding delayed or canceled flights, it’s crucial to grasp the conditions for making a claim and the potential compensation available. Check out these informative guides:

It’s important to note that AirHelp is a competitor of ClaimFlights. Both are EU IPO registered brands dealing with airlines to fight for passenger rights.

For longer flight delays from over 3 hours or flight cancellations without prior notice of at least 14 days, passengers are entitled to financial compensation under EU law EC 261 Regulation.

Flight Compensation Claim Companies such as AirHelp, Flightright or ClaimFlights can help passengers to request compensation from the airlines on a No Win No Fee basis.

About AirHelp

AirHelp is the leading flight compensation claim company and is a popular name in many countries. It was initially based in Hong Kong registered with the Legal Entity “Airhelp Ltd.” as of October 2014. This allowed them to recover claims for air travel disruptions from airlines on behalf of passengers.

It has now also registered in the European trade registry with its offices in the UK, Germany, Poland, Spain, Denmark, and Sweden. This allows them to operate in many European countries and assist air passengers in requesting compensation for flight delays or cancellations.

They help flight passengers with claims processing following EU Regulation EC 261, Montreal Convention, UK and Brazilian Regulations. AirHelp offers support in 18 different languages ​​and claims to have a team of more than 350 employees.

How does Airhelp work?

Airhelp specializes in securing compensation for flight disruptions, particularly flight delays exceeding 3 hours, on behalf of stranded travelers.

Operating on a “No win, No fee” basis, Airhelp ensures that passengers risk nothing, and fees are only deducted upon a successful claim. On a successful claim, they deduct their fee (see fees comparison of reknowned passenger rights portals). Rest assured, once the claim is victorious, passengers promptly receive their rightful compensation (minus their fee).

AirHelp Compensation Charges

Airhelp commission for handling your claims is 35% as their service fee + 15% legal action fee if the case has to be presented in court including applicable VAT (means up to 50% fees).

It is essential to bear in mind that airlines may initially reject flight compensation claims, potentially requiring legal intervention in certain instances. In such cases, an extra 15% is levied as a legal action fee.

Consequently, individuals availing of AirHelp compensation service may find themselves charged up to 50% of the compensation they are entitled to receive. It is important to emphasize that AirHelp does not show VAT separately in the commission.

Some of its customers usually are unhappy with their fees of up to 50% which is too high for the service because it can take away half of the compensation someone has to get only for their service.

How much does AirHelp charge?

AirHelp charges 35% of the received flight compensation as their service fee (including VAT). However, if legal action is required, they charge an additional 15% legal fee. Thus, they may charge up to 50% of the compensation when legal action is required.

All information about their prices was taken from the price list “Published: 2019.10.15”, updated in September 2023.

Here’s the summary of how much you could receive through AirHelp when legal action became necessary.

Route Distance Compensation under EU law AirHelp Fees Through AirHelp you may get
up to 1500 km 250€ 125€ 125€
1501 km to 3500 km 400€ 200€ 200€
more than 3500 km 600€ 300€ 300€

How to File a Claim with AirHelp

In 5 easy steps you can submit a claim at Airhelp, whereas it could take up to 10 minutes to submit your claim.

  1. Eligibility Check: Initiate the process by providing essential flight details, including your departure and final destination, information regarding any connecting flights, and the scheduled departure date. Additionally, specify your airline, flight number, and the date of your flight.
  2. Flight Problem: Next, select the type of flight problem you experienced, whether it was a delay, cancellation, or denied boarding. If your flight was delayed, indicate the number of hours by which it was delayed or whether it never arrived.
  3. Cause of Disruption: Provide the cause of flight disruption, such as technical problems, bad weather conditions, influence by other flights, airport issues, strikes, or for no reasons. Unfortunately, for extraordinary circumstances like tsunami or earthquake, claims can be denied.
  4. Additional Information: Provide additional information, including your full name, email address, and any optional details concerning fellow passengers seeking compensation. Additionally, provide your address and booking reference number.
  5. Terms and Conditions: Finally, agree to their terms and conditions by adding your signature and attach any necessary documents, such as your boarding pass or e-ticket. Indicate whether you have contacted the airline and whether you were rerouted or offered an alternative flight.

They provide the guide throughout the process. And, once all the 5 steps are completed, Airhelp can process your request for compensation. Through Airhelp login, you can track your claim status and the expected amount you could receive for your disrupted flight.

AirHelp Plus

In addition to the high fees of up to 50% they try to make an extra bug on selling different travel insurance.

AirHelp Plus provides coverage for various travel-related issues such as delayed or canceled flights, damaged or lost luggage and reimbursement of expenses.

For travelers seeking enhanced protection and added conveniences, AirHelp Plus is an option to consider, although one that involves additional expenses on top of the already existing service fees.

AirHelp Reviews

AirHelp has 100+ reviews with 2.3 of 5 ratings on Google (dated April 11, 2024). Google reviews are generally regarded as difficult to manipulate, lending credibility to the feedback.

Airhelp Google Reviews
The reviews present a mixed picture. Some users express dissatisfaction with their hefty fees, while others question the value of their premium offering. Despite these criticisms, there are positive experiences, with instances of successful compensation claims.

Adrian complaining about their hefty fees

Adrian Experience with Airhelp
Alexandria Experience with Airhelp
Alina Experience with Airhelp

Pros and Cons


  • Smooth claim handling: Once you submit all the documents they take care of everything.
  • No win No fee policy: For unsuccessful claims, AirHelp does not charge you anything.


  • Up to 50% fees: Expect up to 50% deduction in compensation when there’s a need for legal action.
  • Subscription: Airhelp Plus subscription of €24.99 or €49.99/year is offered for 100% compensation, which could be counterproductive if you don’t travel, or your upcoming flight never had any problems. At least we could not completely understand their terms for this service and customers would have to figure out what happens.

AirHelp Alternative

The top 5 Airhelp Alternatives are

  1. ClaimFlights
  2. FlightRight
  3. MyFlyRight
  4. AirAdvisor
  5. SkyCop

Source: The Top 5 Flight Compensation Claim Companies

Airhelp Contact

  • Airhelp Website:
  • Airhelp Email: [email protected]
  • Customer Support: We could not find any information on the Airhelp customer service number.
  • Airhelp App: Airhelp had a mobile app, but now they only have a web app.

This is all about Airhelp, its foundation, its services, how it works, its reviews, customers’ experience, their alternatives, and how to contact them. Now, let’s discuss ClaimFlights, how it operates, and which company can be beneficial for the enforcement of passenger rights claims.

Was your flight delayed? You may be eligible for compensation

Has your flight been delayed for more than 3 hours or even canceled? Don't worry, you may be eligible for compensation up to 600€ under the EU Regulation 261/2004.
Check if You're Eligible

We offer "No Win - No Fee" Services, so claiming is Risk-Free!

About ClaimFlights

ClaimFlights assists air passengers in claiming compensation for flights that were canceled, delayed or overbooked following the EU 261 Regulation.

ClaimFlights is a German registered Legal Service Company that fulfills all legal requirements to claim on behalf of its customers.

ClaimFlights was founded in the year 2015, and registered as “Claim Flights GmbH” to assert flight compensation claims under the EU Air Passenger Rights Regulation (No. 261/2004).

ClaimFlights is well-known due to its high payout compared to the other claim companies. It is one of the popular names in Germany, Poland, Romania and Italy. It provides flight claim services globally following EU law EC Regulation 261/2004.

How does ClaimFlights work?

ClaimFlights operates on a No win, No fee basis to process your claim for compensation.

Thus even if they lose, you have nothing to lose. For successful claims, they deduct their commission and rest is transferred to you.

ClaimFlights Commission

ClaimFlights charges 25% on the total claim amount for non-EU customers, and there is no upcharge for legal action.

US citizens and other non-European nationalities do not have to pay VAT in the EU and would have to pay only 25% as the final fee.

ClaimFlights does not charge any admin fee or wire fee for IBAN wires and writes invoices for free.

How much does ClaimFlights charge?

ClaimFlights charges 25% total fee for non-EU residents. There’s no additional cost incurred for legal action with ClaimFlights.

Here’s a full summary of ClaimFlights charges

Route Distance Compensation under EU law ClaimFlights Fees Through ClaimFlights you may get
up to 1500 km 250€ 62.5€ 187.50€
1501 km to 3500 km 400€ 100€ 300€
more than 3500 km 600€ 150€ 450€

ClaimFlights Reviews

ClaimFlights has 69 reviews with 4.7 of 5 ratings on Google (dated April 11, 2024). It’s hardly possible for anyone to write fake reviews on Google.

ClaimFlights Google Reviews
You can read what their customers have written about ClaimFlights service, fees or commission, experience with their customer support, etc.

Many of its users have left positive reviews about them, but some negative reviews too.

Here are a few snippets of ClaimFlights Google Reviews:

Petru’s problem solved after long saga

Petru Experience with ClaimFlights
Ashley Experience with ClaimFlights
Virginia Experience with ClaimFlights

Pros and Cons


  • Higher payout: Receive higher payout with no hidden fees associated with the claim.
  • Transparency: Complete transparency regarding claim process and the case fought by a lawyer in court.
  • Free Compensation Calculator: You can check for free if you are eligible for compensation without entering any personal information.
  • Personal legal expert to turn to: ClaimFlights will dedicate a personal legal expert to help you with your case
  • Superior login area: You can log in and see the progress of your claim in realtime in the ClaimFlights Login area


  • Not available in all languages: ClaimFlights is only available in 11 languages.

How to Contact ClaimFlights

  • ClaimFlights Website: claimflights[dot]com
  • ClaimFlights Hotline: +44 (0) 20 33184866
  • ClaimFlights Email: info[@]claimflights[dot]com
  • ClaimFlights Login: Support Portal

ClaimFlights or Airhelp, who pays the best payout?

It is fairer if you know in advance how much you had to pay inexactly, and what you will receive if you claim through ClaimFlights or AirHelp.

ClaimFlights charges 25% total fee for US and non-EU residents, whereas Airhelp charges a 35% service fee and an additional 15% legal action fee when required (including VAT).

Flight Distance Compensation under EU law Payout with AirHelp* Payout with ClaimFlights*
1500 km or less 250€ 125€ 187.50€
1501 km to 3500 km 400€ 200€ 300€
3501 km or more 600€ 300€ 450€
You Get 50% 75%

*For non-EU customers. For claims presented in court. Research conducted on 11th April 2024.

You can read genuine customer reviews about Airhelp (Airhelp GmbH Google Reviews) and ClaimFlights (Claim Flights GmbH Google Reviews) in Google yourself. Reading about customers’ experiences can help to make a thought-through decision.

There’s no additional cost incurred for legal action with ClaimFlights. Thus, you can get a higher payout through ClaimFlights.

Frequently Asked Questions (FAQs)

Is Airhelp safe?

Yes, it is safe and legitimate. AirHelp has its registered office in Berlin, Germany, and different subsidiaries in different countries. You have to check in their imprint for each case with which subsidiaries you do business.

Is AirHelp legit?

Yes, Airhelp is a registered company with the right to manage claims and provide legal service.

Is Airhelp Worth It?

Whether AirHelp is worth it for you depends on your individual case and how frequently you fly.

It’s important to consider their fees, which are deducted from your compensation if your claim is successful, which could go up to 50%.

Does Airhelp work in the US?

AirHelp is a flight compensation company that can help you get compensation for delayed, canceled, or overbooked flights in the US. However, there might be some limitations on what they can do.

Is ClaimFlights legit?

ClaimFlights is a legitimate flight delay claim company, founded in 2014, registered by the German government as a legal service provider. ClaimFlights is an IPO registered trademark of Claim Flights GmbH.

Can ClaimFlights help passengers outside the EU?

ClaimFlights is a legal service company specialized in EU flight compensation claims. Even though you are a non-EU passenger, if you were affected with delays for an EU-based flight, ClaimFlights may help.

How does ClaimFlights help with compensation for international flights?

ClaimFlights provides compensation to everyone, regardless of their country of residence. The only criteria is the flight should have been taken off from an EU-airport, or landed at an EU-airport on a EU-regulated airline.

How much do I have to pay for ClaimFlights lawyers?

There are no costs for engaging the contract lawyers because ClaimFlights indemnifies you of all costs. If we lose a case in court, we bear full costs as we provide service based on the ‘No Win No Fee’ policy.

Experiences and Reviews of Our Satisfied Customers

Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:



Higher Fees (£50 to £500, + Hearing Fees)


Risk of losing money


Hours of your time are spent


Result unknown



Zero Cost Risk & Additional legal databases


Pay Only When We Win


Takes only 2 minutes to Claim


Close to 100% Success rate



Low cost risk, most airlines ignore customer claims


Case might end up in court


Takes hours of your time


Outcome Unclear

We help in many languages – ClaimFlights International Websites