Comparison of AirHelp with ClaimFlights: Fees, Customer Reviews, and Claim Service

Under EU law, an air passenger is entitled to compensation up to 600€ for flight delays. AirHelp, ClaimFlights or any other claim companies offer fair help to the stranded passenger on a ‘No win No fee’ basis.

Flight Delayed, Canceled, or Overbooked?

Let’s first summarize the receivable compensation payout from Airhelp and ClaimFlights. Later we will analyze their fees in detail, and also learn more about both of these claim companies, their customer ratings, and claim service.

Please Note: AirHelp is a competitor of ClaimFlights. Both are EU IPO registered trademarks. This research is done by ClaimFlights with the intention to be as objective and fair as possible.

What we have covered in this comparison:

AirHelp or ClaimFlights, Who pays the best compensation?

Flight distance Compensation under EU law Payout with AirHelp* Payout with ClaimFlights*
1500 km or less 250€ 125€ 187.50€
1501 km to 3500 km 400€ 200€ 300€
3501 km or more 600€ 300€ 450€
You Get 50% 75%
Total Fees 50% 25%
*For nonEU customers. For claims presented in court. Research conducted 14th April 2020.
It is fairer if you know in advance how much you had to pay inexact, and what you will receive if you claim through AirHelp or ClaimFlights.

Based on the EU RegulationEC 261, the compensation payable is in Euros, thus we have calculated the approx. receivable compensation in Euros.

AirHelp Fees

AirHelp Limited is a flight delay claim company headquartered in Hong Kong, China. They have established legitimate outlets in different countries.

Their fee model contains two charges, first a 35% service fee of the received Flight Compensation (including applicable VAT) for handling your case and second an additional 15% upcharge of the received Flight Compensation (including applicable VAT) if the case needs to go in court.

Most of the airlines are unwilling to pay flight delay compensation claims at the first instant. And, thus legal action is required in certain cases.

When the flight delay case is to be presented in front of the court, Airhelp charges an additional 15% legal action fee (including applicable VAT) to its service fee.

That means you can be charged up to 50% of the received Flight Compensation for their service.

How much AirHelp charges?

AirHelp charges 35% of the received Flight Compensation as a service fee (including VAT). Whereas when legal action is required, they charge a 15% additional fee along with their service fee.

Thus, they charge 50% of the compensation amount for a delayed or canceled flight, when they have to take the case to the court.

Here’s the summary of how much you can claim for your flight under EU law, and through AirHelp if your case needs to be brought before the court.

Flight distance Compensation under EU law  AirHelp Fees Through AirHelp you get
up to 1500 km 250€ 125€ 125€
1501 km to 3500 km 400€ 200€ 200€
more than 3500 km 600€ 300€ 300€
*For claims presented in court. All information about AirHelp prices was taken from the price list “Published: 2019.10.15” accessed on 2020.04.14.

AirHelp Reviews & Ratings

AirHelp has approximately 95k reviews and 4.7 of 5 ratings over Trustpilot (dated 2020.04.14). And, it’s hardly possible for anyone to fake review over Trustpilot.

You can read there what their customers have written about their claim service, fees or commission, experience, etc.

Is AirHelp legit?

Yes, AirHelp is a legitimate flight delay claim company, operating since 2013. It operates under European Regulation EC 261 of 2004.

Some people even left negative reviews about Airhelp, but that doesn’t mean it’s illegitimate. It also has many positive reviews.

Here are a few snippets of Airhelp Trustpilot reviews:

AirHelp review by JS
AirHelp review from Florian
As a summary of the reviews, we can say that Airhelp successfully pays its customers but there were some customers who said they were not aware that Airhelp charges up to 50% of their compensation. In the older reviews, many customers were surprised that Airhelp pro-actively contacted them to offer to take their case.

How much can I claim for flight delays?

ClaimFlights Fees

Claim Flights is a flight delay claim company incorporated in Germany registered by the German government to claim flight compensation for the stranded air passengers.

ClaimFlights charges 25% on the total claim amount (without VAT) for Non-EU customers, and there is no upcharge for legal action.

US citizens and other non-European nationalities do not have to pay VAT and would have to pay only 25% as the final fee.

ClaimFlights does not charge any admin fee or wire fee for IBAN wires and writes invoices for free.

How much ClaimFlights charges?

ClaimFlights charges 25% as a service fee for a non-EU customer. Even if legal action is required, they do not charge any additional fees.

They charge 25% of the compensation amount, plus VAT if applicable. No legal cost, even if they have to take the case to the court.

Here’s a full summary of ClaimFlights charges…

Flight distance Compensation under EU law  ClaimFlights Fees Through ClaimFlights you get
up to 1500 km 250€ 62.5€ 187.50€
1501 km to 3500 km 400€ 100€ 300€
more than 3500 km 600€ 150€ 450€

ClaimFlights Reviews & Ratings

ClaimFlights has 4.7 out of 5 stars over Trustpilot based on 197 customer reviews for its services, experience with legal experts, etc.

Is ClaimFlights legitimate?

ClaimFlights is a legitimate flight delay claim company, founded in 2014, registered by the German government to claim flight compensation for the stranded air passengers. ClaimFlights is an IPO registered trademark of ClaimFlights GmbH.

ClaimFlights has used another review service before and moved to Trustpilot only recently as Trustpilot has developed as the leading review platform.

With many of the positive reviews over Trustpilot and only a few i.e., just 4% of bad reviews, one cannot say ClaimFlights as not safe to enforce your rights.

Here are a few snippets of ClaimFlights Trustpilot reviews:

ClaimFlights review by Emil
ClaimFlights review from Jessica
As a summary of the ClaimFlights reviews, we can say that customers like the fact that they have one single person to turn to (many customers mention the names of their legal expert) and there are some negative reviews, too. Most of the negative reviews mention complaining about the rejection of the case.


'Is Airhelp safe?', or 'Is Airhelp trustworthy?'

AirHelp has its registered office in Hong Kong, China, and different subsidiaries in different countries. You have to check in their imprint for each case with which subsidiaries you do business.

Who are the AirHelp alternatives?

Some of the alternatives are ClaimFlights, FlightRight, ClaimCompass, SkyRefund, and RefundMe, who can enforce your claim against the airline.

Who pays the best payout, AirHelp, or ClaimFlights?

ClaimFlights charges 25% total fee for non-EU residents, whereas Airhelp charges a 35% service fee and an additional 15% legal fee if legal action is required (including VAT). There’s no additional cost incurred for legal action with ClaimFlights. Thus, you can get a higher payout through ClaimFlights.

How much do I have to pay for ClaimFlights legal experts?

There are no costs for engaging the contract lawyers because ClaimFlights indemnifies you of all costs. If we lose a case in court, we bear full costs as we provide service based on the ‘No Win No Fee’ policy.

Fascinating Topics You Don’t Want to Miss

Don’t miss out on the opportunity to learn more about claiming compensation for flight delays or cancellations. Click any of the links below to discover expert advice, comprehensive guides, and useful tips on how to claim what you’re entitled to. Whether you’re a frequent traveler or just looking to expand your knowledge, our fascinating topics will leave you informed and engaged.

Flight Delayed or Canceled?

Frustrated? Don’t worry we may help you a little.

You may receive compensation up to 600 Euros.

Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

What Customer Say About Us?

Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:



Higher Fees (£50 to £500, + Hearing Fees)


Risk of losing money


Hours of your time are spent


Result unknown



Zero Cost Risk & Additional legal databases


Pay Only When We Win


Takes only 2 minutes to Claim


Close to 100% Success rate



Low cost risk, most airlines ignore customer claims


Case might end up in court


Takes hours of your time


Outcome Unclear

We help in many languages – ClaimFlights International Websites