Comparison of AirHelp with ClaimFlights: Fees, Customer Reviews, and Claim Service
Under EU law, an air passenger is entitled to compensation up to 600€ for flight delays. AirHelp, ClaimFlights or any other claim companies offer fair help to the stranded passenger on a ‘No win No fee’ basis.
Flight Delayed, Canceled, or Overbooked?
Please Note: AirHelp is a competitor of ClaimFlights. Both are EU IPO registered trademarks. This research is done by ClaimFlights with the intention to be as objective and fair as possible.
What we have covered in this comparison:
- ☛ AirHelp or ClaimFlights, Who pays the best compensation?
- ☛ What is AirHelp Fees?
- ☛ AirHelp Reviews & Ratings
- ☛ What is ClaimFlights Fees?
- ☛ ClaimFlights Reviews & Ratings
AirHelp or ClaimFlights, Who pays the best compensation?
|Flight distance||Compensation under EU law||Payout with AirHelp*||Payout with ClaimFlights*|
|1500 km or less||250€||125€||187.50€|
|1501 km to 3500 km||400€||200€||300€|
|3501 km or more||600€||300€||450€|
Based on the EU RegulationEC 261, the compensation payable is in Euros, thus we have calculated the approx. receivable compensation in Euros.
AirHelp Limited is a flight delay claim company headquartered in Hong Kong, China. They have established legitimate outlets in different countries.
Their fee model contains two charges, first a 35% service fee of the received Flight Compensation (including applicable VAT) for handling your case and second an additional 15% upcharge of the received Flight Compensation (including applicable VAT) if the case needs to go in court.
Most of the airlines are unwilling to pay flight delay compensation claims at the first instant. And, thus legal action is required in certain cases.
When the flight delay case is to be presented in front of the court, Airhelp charges an additional 15% legal action fee (including applicable VAT) to its service fee.
That means you can be charged up to 50% of the received Flight Compensation for their service.
How much AirHelp charges?
AirHelp charges 35% of the received Flight Compensation as a service fee (including VAT). Whereas when legal action is required, they charge a 15% additional fee along with their service fee.
Thus, they charge 50% of the compensation amount for a delayed or canceled flight, when they have to take the case to the court.
Here’s the summary of how much you can claim for your flight under EU law, and through AirHelp if your case needs to be brought before the court.
|Flight distance||Compensation under EU law||AirHelp Fees||Through AirHelp you get|
|up to 1500 km||250€||125€||125€|
|1501 km to 3500 km||400€||200€||200€|
|more than 3500 km||600€||300€||300€|
AirHelp Reviews & Ratings
AirHelp has approximately 95k reviews and 4.7 of 5 ratings over Trustpilot (dated 2020.04.14). And, it’s hardly possible for anyone to fake review over Trustpilot.
You can read there what their customers have written about their claim service, fees or commission, experience, etc.
Is AirHelp legit?
Yes, AirHelp is a legitimate flight delay claim company, operating since 2013. It operates under European Regulation EC 261 of 2004.
Some people even left negative reviews about Airhelp, but that doesn’t mean it’s illegitimate. It also has many positive reviews.
Here are a few snippets of Airhelp Trustpilot reviews:
How much can I claim for flight delays?
Claim Flights is a flight delay claim company incorporated in Germany registered by the German government to claim flight compensation for the stranded air passengers.
ClaimFlights charges 25% on the total claim amount (without VAT) for Non-EU customers, and there is no upcharge for legal action.
US citizens and other non-European nationalities do not have to pay VAT and would have to pay only 25% as the final fee.
ClaimFlights does not charge any admin fee or wire fee for IBAN wires and writes invoices for free.
How much ClaimFlights charges?
ClaimFlights charges 25% as a service fee for a non-EU customer. Even if legal action is required, they do not charge any additional fees.
They charge 25% of the compensation amount, plus VAT if applicable. No legal cost, even if they have to take the case to the court.
Here’s a full summary of ClaimFlights charges…
|Flight distance||Compensation under EU law||ClaimFlights Fees||Through ClaimFlights you get|
|up to 1500 km||250€||62.5€||187.50€|
|1501 km to 3500 km||400€||100€||300€|
|more than 3500 km||600€||150€||450€|
ClaimFlights Reviews & Ratings
ClaimFlights has 4.7 out of 5 stars over Trustpilot based on 197 customer reviews for its services, experience with legal experts, etc.
Is ClaimFlights legitimate?
ClaimFlights is a legitimate flight delay claim company, founded in 2014, registered by the German government to claim flight compensation for the stranded air passengers. ClaimFlights is an IPO registered trademark of ClaimFlights GmbH.
ClaimFlights has used another review service before and moved to Trustpilot only recently as Trustpilot has developed as the leading review platform.
With many of the positive reviews over Trustpilot and only a few i.e., just 4% of bad reviews, one cannot say ClaimFlights as not safe to enforce your rights.
Here are a few snippets of ClaimFlights Trustpilot reviews:
'Is Airhelp safe?', or 'Is Airhelp trustworthy?'
Who are the AirHelp alternatives?
Who pays the best payout, AirHelp, or ClaimFlights?
How much do I have to pay for ClaimFlights legal experts?
Flight Delayed or Canceled?
You may receive compensation up to 600 Euros.
International Legal Strategist