Comparison of AirHelp with ClaimFlights: Fees, Customer Reviews, and Claim Service

Let’s first summarize the receivable compensation payout from Airhelp and ClaimFlights. Later we will analyze their fees in detail, and also learn more about both of these claim companies, their customer ratings, and claim service.

Please Note: AirHelp is a competitor of ClaimFlights. Both are EU IPO registered trademarks. This research is done by ClaimFlights with the intention to be as objective and fair as possible.

What we have covered in this comparison:

• ☛ AirHelp or ClaimFlights, Who pays the best compensation?
• ☛ What is AirHelp Fees?
• ☛ AirHelp Reviews & Ratings
• ☛ What is ClaimFlights Fees?
• ☛ ClaimFlights Reviews & Ratings

AirHelp or ClaimFlights, Who pays the best compensation?

It is fairer if you know in advance how much you had to pay inexact, and what you will receive if you claim through AirHelp or ClaimFlights.

Based on the EU RegulationEC 261, the compensation payable is in Euros, thus we have calculated the approx. receivable compensation in Euros.

AirHelp Fees

AirHelp Limited is a flight delay claim company headquartered in Hong Kong, China. They have established legitimate outlets in different countries.

Their fee model contains two charges, first a 35% service fee of the received Flight Compensation (including applicable VAT) for handling your case and second an additional 15% upcharge of the received Flight Compensation (including applicable VAT) if the case needs to go in court.

Most of the airlines are unwilling to pay flight delay compensation claims at the first instant. And, thus legal action is required in certain cases.

When the flight delay case is to be presented in front of the court, Airhelp charges an additional 15% legal action fee (including applicable VAT) to its service fee.

That means you can be charged up to 50% of the received Flight Compensation for their service.

How much AirHelp charges?

AirHelp charges 35% of the received Flight Compensation as a service fee (including VAT). Whereas when legal action is required, they charge a 15% additional fee along with their service fee.

Thus, they charge 50% of the compensation amount for a delayed or canceled flight, when they have to take the case to the court.

Here’s the summary of how much you can claim for your flight under EU law, and through AirHelp if your case needs to be brought before the court.

*For claims presented in court. All information about AirHelp prices was taken from the price list “Published: 2019.10.15” accessed on 2020.04.14.

AirHelp Reviews & Ratings

AirHelp has approximately 95k reviews and 4.7 of 5 ratings over Trustpilot (dated 2020.04.14). And, it’s hardly possible for anyone to fake review over Trustpilot.

You can read there what their customers have written about their claim service, fees or commission, experience, etc.

Is AirHelp legit?

Yes, AirHelp is a legitimate flight delay claim company, operating since 2013. It operates under European Regulation EC 261 of 2004.

Some people even left negative reviews about Airhelp, but that doesn’t mean it’s illegitimate. It also has many positive reviews.

Here are a few snippets of Airhelp Trustpilot reviews:

As a summary of the reviews, we can say that Airhelp successfully pays its customers but there were some customers who said they were not aware that Airhelp charges up to 50% of their compensation. In the older reviews, many customers were surprised that Airhelp pro-actively contacted them to offer to take their case.

ClaimFlights Fees

Claim Flights is a flight delay claim company incorporated in Germany registered by the German government to claim flight compensation for the stranded air passengers.

ClaimFlights charges 25% on the total claim amount (without VAT) for Non-EU customers, and there is no upcharge for legal action.

US citizens and other non-European nationalities do not have to pay VAT and would have to pay only 25% as the final fee.

ClaimFlights does not charge any admin fee or wire fee for IBAN wires and writes invoices for free.

How much ClaimFlights charges?

ClaimFlights charges 25% as a service fee for a non-EU customer. Even if legal action is required, they do not charge any additional fees.

They charge 25% of the compensation amount, plus VAT if applicable. No legal cost, even if they have to take the case to the court.

Here’s a full summary of ClaimFlights charges…

ClaimFlights Reviews & Ratings

ClaimFlights has 4.7 out of 5 stars over Trustpilot based on 197 customer reviews for its services, experience with legal experts, etc.

Is ClaimFlights legitimate?

ClaimFlights is a legitimate flight delay claim company, founded in 2014, registered by the German government to claim flight compensation for the stranded air passengers. ClaimFlights is an IPO registered trademark of ClaimFlights GmbH.

ClaimFlights has used another review service before and moved to Trustpilot only recently as Trustpilot has developed as the leading review platform.

With many of the positive reviews over Trustpilot and only a few i.e., just 4% of bad reviews, one cannot say ClaimFlights as not safe to enforce your rights.

Here are a few snippets of ClaimFlights Trustpilot reviews:

As a summary of the ClaimFlights reviews, we can say that customers like the fact that they have one single person to turn to (many customers mention the names of their legal expert) and there are some negative reviews, too. Most of the negative reviews mention complaining about the rejection of the case.

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