Flight Delay Compensation

For flight delays, you may claim flight delay compensation up to 600€ per person under European Regulation EC 261 of 2004. Please provide us with your flight details to check how much you may receive for your delayed flight.

Check your claim for free. Enter your flight number and date in our compensation calculator and find out if you are eligible for delayed flight compensation under EU law. We will enforce your rights on a “No Win, No Fee” basis.

Don't remember your flight details? Click here to check your claim

Can I Claim Compensation for a Delayed Flight?

Rushing to the airport with heavy baggage and finding out your plane is late can be quite frustrating. Thankfully, by the EU law known as EC 261, you could be eligible for compensation or refund for a delayed flight.

Under EU Law, you could be qualified for compensation for longer delays.

You may get compensation for a delayed flight if …

  • you reached your final destination with a delay of more than three hours, and
  • your departure was from the EU airport or arrival at the EU airport with the EU airline, and
  • the delay was due to the airlines’ responsibility

How Much Compensation for a Delayed Flight?

Flight delay compensation amounts vary between 250 Euros to 600 Euros. It depends on the route distance and the length of the delay.

Here’s the table below to understand “how much compensation you may get for a delayed flight

Recievable Amount Route Distance Length of Delay
250€ less than 1500 km 3+ hours
400€ between 1500 to 3500 km 3+ hours
600€ more than 3500 km 4+ hours *

* When EU borders are not crossed, the amount may get reduced by 50%, i.e., you can get up to 300€ for a distance of over 3500 km.

Note: We have dealt with several thousands of flight delay cases. And, we have successfully claimed up to 600€ for each of our customers. With a 99% win record, we can confidently say that we will get your money back.

Flight Delay Compensation Amount

What should you do when your flight is delayed?

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Ask a reason for the delay

Ask the airline for the reason behind the delay. Get confirmation in writing from the airlines’ customer service.
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Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.
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Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check your Eligibility

Enter your flight details into our compensation checker to check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a “No Win – No Fee” basis) and Sit Back & Relax.

Airline Delays? Know Your Rights

Am I eligible for compensation if not an EU citizen?

Yes, you may claim under EU law, even though you are not an EU citizen.

EU law applies to everyone around the world. It doesn’t matter if you had US citizenship or any citizenship outside the EU.

To qualify for reimbursement, your flight must have departed from the EU airport or arrived at the EU airport with an EU-regulated airline.

Following are the conditions when you can claim compensation under EU law, based on your original and final destination

Origin and Destination EU-regulated Airline Non-EU regulated Airline
EU ✈ EU ✅Yes ✅Yes
EU ✈ Non-EU ✅Yes ✅Yes
Non-EU ✈ EU ✅Yes ❌No
Non-EU ✈ Non-EU ❌No ❌No

Thus, only in 2 cases, you could not ask for reimbursement, compensation, or refund under EU law

  1. if your flight departed from a Non-EU airport with a Non-EU-regulated airline.
  2. if the original and destination airport were outside the EU member states.

We add more benefits to passengers outside the EU. No VAT is applicable when you enforce your rights through ClaimFlights.

Can I get compensated for more than 2 hours delay flight?

If you experience flight delays of more than 2 hours, the airlines are responsible for the “right to care” regardless of the distance of your flight.

Your “right to care” is an obligation for the airline to offer you:

  1. free meals and refreshments, proportionally to the length of the delay. It can be in the form of meal or meal vouchers.
  2. up to two free phone calls, emails, or faxes. So you can make plans or notify relatives who are meant to receive you or a rental car, for example.
  3. hotel accommodation and transport facility for an overnight delay.

Also, you may receive compensation if the lateness was beyond 3 hours at the final destination.

Note: The airline should display the relevant information regarding your air passenger rights and the content of EC 261 at the check-in counter.

When do airlines compensate you for delays?

When you fly inside the EU, or if your flight departed from the EU airport, you are protected by EU Flight Delay Compensation Regulation EC 261/2004, which states that you are eligible for financial compensation of up to 600€ for delayed or canceled flights.

Here’s the link to the complete text of the Regulation.

Are infants entitled to compensation for delayed flights?

When you are flying with a baby or kid, if you paid the partial cost of the ticket, it is possible that your kid too deserves compensation under EU Regulation 261/2004.

Whereas, if you hadn’t paid for the ticket, i.e., infants flying free of cost fall outside the scope of EC Regulation, and they wouldn’t be entitled to compensation.

How to get compensation for delayed flights?

If you are in a situation where you need to request compensation for your airline delay, follow these simple steps:

1. Contact Airline’s Customer Service

The airline staff (Customer Service Assistants) may help you by providing information about your rights and the process to file the compensation or refund.

Or, search out the airline’s website or call their customer support service to describe your situation and claim directly.

2. Contact the Flight Claim Company

Contact the flight delay claim company if you are not confident of claiming directly from the airline or in case they reject your claim.

They know all about your rights and have the required information about the delays. They can help you with airline delay compensation.

Compare yourself which is the best company to claim flight delay compensation based on their service charges and customer reviews from US or residents outside the EU.

3. Use Free Claim Letter Template

Save the hefty commission of the claim companies. Use our free flight delay compensation letter to claim on your own.

This process can take longer, or the airlines may even reject your letter, citing unavoidable circumstances beyond their control.

Should I accept delayed flight compensation in cash or a flight voucher?

It can be pretty frustrating when you get to know that your flight was delayed. You contacted the airline’s customer support to request compensation for your inconvenience.

But all that the airlines may offer you is reimbursement in the form of flight vouchers. Before accepting flight vouchers, you should first check if other options are available. You might be entitled to something much better.

EU regulations clearly state that delayed flight compensation should be paid in cash, electronic bank transfer, or cheques. Unless the air passenger chooses to accept travel vouchers or other services in place of monetary compensation.

Do I have to accept Vouchers instead of Compensation?

No. The Airline voucher’s value is generally lower than the amount of compensation you are entitled to, something much better. The only voucher you must accept from the airline is a meal voucher.

Which is the best company to claim flight delay compensation?

ClaimFlights is the best flight delay claim company when it comes to the payout after their 25% service fee. Through ClaimFlights you could get 75% of the receivable compensation.

The following table gives you a direct comparison of flight delay compensation claim companies.

Your payout* (as Flight Delay Compensation)

for less than 1500 km for 1501 to 3500 km for more than 3500 km
ClaimFlights 187.50 € 300 € 450 €
Flightright 125.75 € 201.20 € 301.80 €
AirHelp 125 € 200 € 300 €
ClaimCompass 125 € 200 € 300 €
SkyRefund 125 € 200 € 300 €

Source: Price comparison of flight delay claim companies, as of 27th May 2021.

How do I file a claim for airline delay compensation?

Here’s the thing, airlines hate paying. When you file a flight delay claim with the airline, they make excuses to stall you. You will end up waiting for weeks before you hear anything from them.

If you plan to send them a legal notice, you will need to hire a lawyer to claim compensation for a delayed flight. But lawyers do not entertain small value claims, which plays well for the airlines. The customer gets tired of trying and gives up the claim.

Proceed your Claim with the Best Flight Compensation Company

Proceed with your claim with us
Our claiming process is straightforward. You just need to provide us with your flight information, which doesn’t take more than 2 minutes of your time.

We have historic flight delay info
We have access to a lot of information about different airlines. Thus you receive compensation within the right time.

Provide us flight details
Provide us with your flight details. After entering your flight information, mention the reason and details of your problem.

Flight departure delays

If there’s a delay at departure, you are eligible for the “Right to Care”.

For 2 Hours Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

  • 2 free phone calls
  • Access to the Internet to send email
  • Fax service

For 5 Hours Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

Flight

Re-routed to the earliest available alternative flight

Refund

refund of the ticket cost, if you were unwilling to travel

Accommodation

Hotel accommodation & transport facility for an overnight delay.

Plus, compensation of up to 600 Euros, if you reached your destination later than three hours.

Can I get a refund if my flight is delayed?

Under EU Regulation EC No 261/2004, if the airlines delay your flight for more than 5 hours and you choose not to travel, the airline company should provide you with a full refund of your ticket cost.

Also, the airlines must compensate you for delayed flights of more than 3 hours at the final destination.

Can a delayed flight be undelayed?

Yes, it may happen.

The airline company may arrange another plane at the same time. Thus, it’s always safe to reach the airport at check-in time.

If you were notified through a text message or an email of the flight problem, you may reach the airport 2 hours before your flight.

Also, a flight delayed at departure can be undelayed on arrival if there’s no air traffic congestion.

Reasons why flights are delayed?

There are multiple reasons behind flight disruptions. Some reasons for flight delays fall under the direct control of the airlines, such as aircraft turnarounds between flights, Air passengers’ punctuality, mechanical problems, crew members’ performance, etc.

On the other hand, other delayed flight reasons beyond the airlines’ control are airport delays due to weather, air traffic control, security, etc.

How long can a flight be delayed before compensation?

Your flight should be delayed for more than 3 hours at the final destination to be eligible for compensation under EU law.

And, your flight should have departed from the EU airport or arrived at the EU airport with the EU-regulated airline.
destination.

No compensation for less than 3 hours delay, or for reasons beyond the control of the airline company.

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.

Know All Your Rights as an Air Passenger

EU law Flight Compensation Regulation EC 261/2004 protects air passengers with compensation for delayed, canceled, or overbooked flights. Whereas there are certain conditions to be eligible for compensation, the departure must be from an EU airport or arrival at an EU airport with an EU-regulated airline.

EU Flight Compensation Rules

For flight delays of more than 3 hours, you could be entitled to claim flight compensation under EU Regulation 261/2004.

The EU delayed flight compensation follows some rules, though …

  • You should have been delayed for more than 3 hours on arrival
  • You should have departed from an EU airport or landed at an EU airport with an EU-regulated airline
  • The cause of flight delay shouldn’t be due to extraordinary circumstances.

European flight delay compensation rules are valid for all passengers who departed from an EU airport or arrived at an EU airport with a delay of more than 3 hours. You do not have to be an EU citizen or resident of an EU country to claim under EU law.

EC 261 EU Air Passenger Rights

Business Traveler’s Rights (Flight Delay Compensation Business Trip)

Counting business trips under working hours will affect your compensation. Reimbursement for flight disruptions during working hours mostly goes to the employer. And during private and unpaid hours, it goes to the passenger.

A recent European court ruling confirms that only the passenger who traveled can ask for reimbursement, not the one who paid for the ticket.

Do airlines have to compensate for delays on package holidays?

According to the EU law Directive 90/314/EEC, air passengers also get protection for tour packages, vacation packages, holiday packages, and travel packages.

The rule applies only to packages purchased within the EU Member States. However, if the trip is scheduled for a destination outside the EU, you get this protection even then.

Your schedule should have an explicit mention of the route, destination, as well as transport facility. It is essential to have this data.

The trip organizer must mention the time and location of the flights’ connections and stopovers in written form.

If anything is missing from the data mentioned above, it is solely the responsibility of the tour organizer.

If the terms and conditions are not appropriately met, the airlines can revise the compensation price.

What happens if you miss a connecting flight because of a delay?

In case of missed connection due to a delay of more than 3 hours after your scheduled arrival time, the affected passengers can ask for a refund of the ticket cost for the part of the journey not covered. And a return ticket to the original destination.

Whereas, if the airline provides alternate transportation, and the passenger reaches the destination later than three hours, they are even eligible for compensation.

Note: In order to claim compensation for missed connection due to delays or cancellations under EC 261, the passenger must book the entire journey under one ticket or one booking reference.

US Flight Delay Compensation Rights

Under US Air Passenger Rights, air passengers aren’t much benefited as compared to European Passenger Rights when the flight is canceled or delayed.

However, some US regulations still protect air travelers in case of flight lateness, such as tarmac delays.

According to the US DOT (Department of Transportation), airlines are not required to compensate passengers when their flights are delayed. If the US air travelers experience a tarmac flight delay of 2 hours or more, they are entitled to refreshments such as food and water. Airlines must provide their passengers with free snacks, drinking water, bathroom access, and medical attention.

Compensation is required by US law only when you were ‘bumped’ from a flight involuntarily or for delayed, damaged, or lost baggage.

NOTE: We can only help you with a refund or compensation that falls under EU law. For US flight delay compensation, you may contact directly the airlines for reimbursement.

Tarmac Delay Rule

The U.S. Department of Transportation (DOT) has set specific rules like the Tarmac Delay Rule for airline passengers, which provides some benefits over tarmac delays.

US Tarmac Delay Rule addresses the problem of passengers being stranded on the ground aboard aircraft, denied boarding, and flight delays.

Airlines must provide snacks and drinking water for delays over 2 hours during a tarmac delay.

It states, among other regulations, that airlines are not allowed to wait for more than four hours on international flights or over three hours on domestic flights and also protects air travelers against involuntarily denied boarding.

Global Delayed Flights Regulations: The Montreal Convention

The Montreal Convention (MC99) establishes airline liability and a modern compensatory regime for the victims of air disasters.

A resolution was adopted following the 38th Assembly of ICAO member states in 2013. It encourages all states that have not yet done so to enact MC99.

The Convention is designed to unify numerous international airline liability treaties. This helps to provide more transparent legislation regarding the international carriage of passengers, baggage, and cargo.

It is currently valid in 132 countries, including the USA, Canada, India or Russia, and all EU member states.

What are extraordinary circumstances?

The term’ extraordinary circumstances’ can apply to events where the airlines delayed their flights due to something out of their control.

Extraordinary circumstances are the conditions – beyond airlines’ control – that cause flight disruption, despite taking reasonable preventive measures.

Such conditions are uncontrollable; thus no compensation in such cases. Whereas, if there’s news on other airlines in operation, there could be chances for reimbursement.

If the airline can prove that the lateness was caused by an extraordinary circumstance that couldn’t be ignored, even if all reasonable measures had been taken, no compensation is payable.

Can you claim for delays due to extraordinary circumstances?

Can you claim compensation for delayed flights due to weather?

Bad weather conditions have a significant bearing on safe flight operations. Airlines can thus deny compensation claims for bad weather delays since the safety factor cannot be compromised.

However, constant or customary “normal bad weather conditions” at any airport cannot be considered an “extraordinary” situation there, and the cancellations or delays are not justified in such cases.

Do Airline strikes fall under extraordinary circumstances?

Earlier, airlines have claimed that strikes action falls into the exceptional circumstances category. Still, the Currently, the European Court of Justice (ECJ) conclusively ruled that an organized strike by staff “does not fall under the extraordinary circumstances.“

Can you claim if there was a technical fault with the plane?

Yes, passengers are entitled to claim compensation in the case of flight delay due to technical problems as it’s not considered an extraordinary circumstance according to the Court of Justice of the European Union.

How to claim compensation for delayed flights?

1

Check Entitlement

Check if you can claim using our compensation checker tool.
2

Enter Flight Details

Fill in your flight number, date of journey, and some further information.
3

Assign to us

For a hassle-free claim, assign us your case by signing the digital contract.
4

We process your case

Our claim experts will take all your hassles, and claim on behalf of you.
5

Get Compensation

Don’t be late, claim for your rights today.

Get back to Topics if you missed anything related to flight delays

EU Air Passenger Rights

For flight delays of more than 3 hours, you may receive compensation.

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Are you eligible to Claim?

You may claim for delays over 3 hours at the destination airport.

Rights on Package Holiday

EU law is valid for package holidays, for packages purchased in the EU.
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To do's for Flight Delays

Preserve flight ticket and proof of flight delay to provide when asked for it.

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Arrival Flight Delays

You are eligible for compensation if the delay exceeds 3 hours on arrivals.

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Exceptional Circumstances

No reimbursement for flight delays due to the situation beyond the control.

Amount of Compensation

You may claim up to 600€ (approx. $700) in compensation for flight delays.

Flight Departure Delays

You are entitled to free meals & phone calls for 2+ hours delay.

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How to claim money back?

Leave all your hassles to us, and enforce us to claim for your rights.

Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:

Lawyer

M

Higher Fees (£50 to £500, + Hearing Fees)

M

Risk of losing money

M

Hours of your time are spent

M

Result unknown

ClaimFlights

N

Zero Cost Risk & Additional legal databases

N

Pay Only When We Win

N

Takes only 2 minutes to Claim

N

Close to 100% Success rate

Yourself

M

Low cost risk, most airlines ignore customer claims

M

Case might end up in court

M

Takes hours of your time

M

Outcome Unclear

What Customer Say About Us?

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