Flight Delay Compensation up to 600€ under EU law

Ever experienced 3+ hours of flight delays? Under EU Regulation 261/2004, you may have the right to ask for compensation up to 600€ ($700) per person minus 25% Provision.

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EU and US law for flight delays

A plane delay occurs, and it is a common thing for air travelers. But, it is important to know your rights in case you face one. This way you would know, whether you are entitled to compensation or not.

The US and the EU have different policies for air passengers. The EU gives more rights to air travelers. You could also say that it puts more pressure on the airlines.

Flight delays can be due to so many reasons. The airlines are not responsible for all of them.

But you should know how it works. Strangely, not many people know that they are entitled to compensation.

It is like leaving cash on the table. So, think of this ‘flight delay reimbursement guide’ as an awareness post.

Delayed Air Passenger Waiting at Airport

Summary of Topics below to let you know if you’re eligible

EU Air Passenger Rights

For flight delays for more than 3 hours, you may receive compensation.
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Are you eligible to Claim?

You may claim for delays over 3 hours at the destination airport.

Rights on Package Holiday

EU law is valid for package holidays, for packages purchased in the EU.
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To do's for Flight Delays

Preserve flight ticket and proof of flight delay to provide when asked for it.
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Arrival Flight Delays

You are eligible for compensation if the delay exceeds 3 hours on arrivals.
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Exceptional Circumstances

No reimbursement for flight delays due to the situation beyond the control.

Amount of Compensation

You may claim up to 600€ (approx. $700) in compensation for flight delays.

Flight Departure Delays

You are entitled to free meals & phone calls for 2+ hours delay.
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How to claim money back?

Leave all your hassles to us, and enforce us to claim for your rights.

Get compensation up to 600€ for your delayed flight

Quick, easy, and risk-free compensation claims through “ClaimFlights”

Your rights to compensation under EU law

For flight delays of more than 3 hours, you could be entitled to compensation under EU Regulation 261/2004.

The EU flight delay compensation follows some rules though …

  • ☛ you should have been delayed for more than 3 hours on arrival
  • ☛ you should have departed from an EU airport or landed at an EU airport with an EU-regulated airline
  • ☛ the cause of delay shouldn’t be due to extraordinary circumstances.

EU law is valid for all passengers, who departed from an EU airport or arrived at an EU airport with a delay of more than 3 hours. You do not have to be an EU citizen or resident of an EU country to claim under EU law.

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Some quick information

For your information, ‘arrival time’, or ‘landing time’ is registered when the aircraft lands and one of its doors open.
But the airlines usually try to amend this rule. They argue that as soon as the aircraft hits the runway is the arrival time.
Don’t be surprised, companies love exploiting loopholes in the system. Claim for your flight if it delays on arrivals.

Related Questions

Can I get compensation for a delayed flight?
To get compensation for a delayed flight your flight must have been delayed for more than 3 hours. It should be delayed at the final destination on arrivals. And, the delay shouldn’t be due to extraordinary circumstances.
How to make a compensation claim for flight delays?
Through us, you can claim for your flight just by entering your flight information and reason behind delay. Our claim experts do the rest of the job for you. Even if legal action is required, there are no additional charges.

What to do when your flight is delayed?

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Ask reason of delay

Ask the airline for the reason behind it. Get confirmation in writing from airlines’ customer service.
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Note Arrival Time

Note the actual arrival time, i.e., when the plane door was opened and passengers were allowed to step out.
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Collect Evidence

Collect evidence such as boarding pass, receipts, vouchers, etc. to support your claim.

Check Eligibility

Enter your flight details into our claim form and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can further act as evidence).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a “No Win – No Fee” basis).
Flight delay compensation amount

How much compensation can you claim?

The amount of compensation depends on the length of the delay and route distance. It varies between 250 Euros to 600 Euros.

The following table is a snippet of the compensation amounts you can expect in Euros (€) under the EU Regulation 261/2004.

Length of Delay Travel Distance Claimable Amount
Up to 2 hours 59 minutes Any distance None
3 hours or more less than or equal to 1,500 km 250 Euros
3 hours or more 1501 km to 3500 km (within EU) 400 Euros
4 hours or more * more than 3500 km (when EU borders were crossed) 600 Euros
* When EU borders were not crossed the amount may get reduced by 50%, i.e., you can get up to 300€ for a distance of over 3500 km.

Note: We have dealt with thousands of lateness cases. And have received reimbursement up to 600€ for each customer. With a 99% win record, we can confidently say that we will get your cashback.

Are you eligible for compensation, although you had different citizenship than the EU?

The answer is a big YES.

It doesn’t matter if you have citizenship of any country.

Under the EU Law (EC 261 of 2004), you could be entitled to reimbursement, when …

  1. You reached later than three hours at the final destination
  2. The departure was from EU airport, or landing was at EU airport with EU-regulated airline
  3. And the delay wasn’t due to extraordinary circumstances, or situations beyond the control of airlines.

We add more benefits to passengers outside of the EU. No VAT is applicable when you enforce your rights through ClaimFlights.

The table below summarizes if you can claim under EU law, based on your original and final destination:

Origin and Destination EU-regulated Airline Non-EU regulated Airline
EU ✈ EU
EU ✈ Non-EU
Non-EU ✈ EU
Non-EU ✈ Non-EU

Related Questions:

Am I eligible for flight delay compensation?
If your flight delays on arrivals for more than 3 hours, you are legally entitled to compensation from the airlines under EU air passenger rights EC Regulation 261/2004. The amount of compensation is between 250€ to 600€.

It doesn’t matter if you have citizenship outside the EU. To qualify for reimbursement, the delay should be at the final destination, and your flight must have departed from EU airport, or arrived at EU airport with an EU-regulated airline.

Do airlines have to compensate for delayed flights?
Yes, under EU law, airlines have to compensate for flight delays. It must be due to their responsibility, and not due to an ‘Act of God’, or circumstances beyond their control. Whereas, under US air passenger rights, passengers are not eligible for compensation.

How much compensation you can claim?

(Flight distance up to 1,500 km)

(Flight distance up to 3,500 km)

(Flight distance more than 3,500 km)

Flight delays on arrivals

For flights delayed on arrivals for more than 3 hours, you are legally entitled to compensation from the airlines.

You could not claim if the lateness was caused due to circumstances beyond the control of the airline company.

The amount of compensation is between 250€ to 600€.

Flight Delay Timetable
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In order to claim compensation for missed connection due to delays or cancellations under EC 261, it is necessary for the passenger to book the entire journey under one ticket or one booking reference.

Missed your connecting flight due to delay?

In case of missed connection due to delay or if the later flight is canceled, the affected passengers can ask for a refund of the ticket cost for the part of the journey not covered. And a return ticket to the original destination.

Whereas, if the airline provides alternate transportation, and the passenger reaches the destination later than three hours, then they are even eligible for compensation.

Missed your connecting flight due to delay?

In case of missed connection due to delay or if the later flight is canceled, the affected passengers can ask for a refund of the ticket cost for the part of the journey not covered. And a return ticket to the original destination.

Whereas, if the airline provides alternate transportation, and the passenger reaches the destination later than three hours, then they are even eligible for compensation.

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In order to claim compensation for missed connection due to delays or cancellations under EC 261, it is necessary for the passenger to book the entire journey under one ticket or one booking reference.

Related Questions:

Do I have to accept vouchers for flight delay compensation?
No. Airlines voucher’s value is generally lower than the amount of compensation you are entitled to something much better. The only voucher you must accept from the airline is a meal voucher.
Are infants entitled to flight delay compensation?
When you are flying with a baby or kid, if you paid the partial cost of the ticket, it is possible that your kid too deserves compensation under EU Regulation 261/2004.

Whereas, if you hadn’t paid for the ticket, i.e., infants flying free of cost fall outside the scope of EC Regulation, and they wouldn’t be entitled to compensation.

Get compensation up to 600€ for your delayed flight

Quick, easy, and risk-free compensation claims through “ClaimFlights”

Flight departure delays

If there’s delay at departure, you are eligible for “Right to Care”. The airlines must offer:

For 2 Hours Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

For 5 Hours Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

Flight

Re-routed to the earliest available flight

Refund

refund of the ticket cost, if you were unwilling to travel

Accomodation

Hotel accommodation & transport facility for an overnight delay.

Plus, compensation of up to 600 Euros, if you reached your final destination later than three hours.

What are the extraordinary circumstances? Can you claim for delays due to it?

Extraordinary circumstances are the conditions – beyond the control of airlines – that cause flight disruption, despite taking reasonable preventive measures.

Such conditions are uncontrollable, thus no compensation in such cases. Whereas, if there’s news on other airlines to be in operation, there could be chances to claim.

Can you claim compensation for delayed flights due to weather?
Bad weather conditions have a significant bearing on safe flight operations. Airlines can thus deny compensation claims for flight delays due to bad weather since the safety factor obviously cannot be compromised.

However, constant or customary “normal bad weather conditions” at any airport cannot be considered as an “extraordinary” situation there and the cancellations or delays are not justified in such cases.

How long does flight have to be delayed for compensation?
To claim compensation for delayed flight, your flight has to be delayed for more than 3 hours at the final destination on arrivals.

You cannot claim compensation if your flight was delayed on departure, but arrived with less than 3 hours delay.

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Closure of an airport

Bad Weather

Strike

Hidden manufacturer errors

Lightning Strike

Do airlines have to compensate for delays on package holidays?

According to the EU law Directive 90/314/EEC, the air passenger also gets protection for tour packages, vacation packages, holiday packages, and travel packages.

The rule applies only to packages that are purchased within the EU Member States. However, if the trip is scheduled for a destination outside the EU, even then you get this protection.

Your schedule should have a clear mention of route, destination, as well as the transport facility. It is extremely important to have this data.

The trip organizer needs to mention the time and location of the flights’ connections and stopovers in written form.

If there is anything missing from the above-mentioned data then it is solely the responsibility of the tour organizer.

If the terms and conditions are not met properly, the airlines can revise the price of the compensation.

Women With Face Mask at Airport
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Recent European court ruling confirms that only the passenger who traveled can ask for reimbursement, not the one who paid for the ticket.

Business Traveler’s Rights

Counting business trips under working hours will affect your compensation. Reimbursement for flight disruptions during working hours mostly goes to the employer. And during private and unpaid hours it goes to the passenger.

Business Traveler’s Rights

Counting business trips under working hours will affect your compensation. Reimbursement for flight disruptions during working hours mostly goes to the employer. And during private and unpaid hours it goes to the passenger.

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Recent European court ruling confirms that only the passenger who traveled can ask for reimbursement, not the one who paid for the ticket.

How do I file a claim for airline delay compensation?

Here’s the thing, airlines hate paying. When you claim with the airline they come up with excuses to stall you. Chances are you will end up waiting for weeks before you hear anything from them.

If you plan to send them a legal notice, you will need to hire a lawyer. But lawyers do not entertain small value claims, which plays well for the airlines. The customer gets tired of trying and gives up the claim.

How long does flight have to be delayed for compensation?
To claim compensation for delayed flight, your flight has to be delayed for more than 3 hours at the final destination on arrivals.

You cannot claim compensation if your flight was delayed on departure, but arrived with less than 3 hours delay.

What to do next?

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Proceed with your claim with us

Our claiming process is very easy. You just need to provide us your flight information, which doesn’t take more than 2 minutes of your time.
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We have historic flight delay info

We have access to a lot of information about different airlines. Thus you receive compensation within the right time.
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Provide us your flight details

Provide us your flight details. After entering your flight information, mention the reason and details of your problem.

How To Claim Compensation for Delayed Flights?

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Check Entitlement

More Info
Check if you can claim using our compensation checker tool.
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Enter Flight Details

More Info
Fill in your flight number, date of journey, and some further information.
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Assign to us

More Info
For a hassle-free claim, assign us your case by signing the digital contract.
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We process your case

More Info
Our claim experts will take all your hassles, and claim on behalf of you.
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Get Compensation

More Info
Don’t be late, claim for your rights today.
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Compensation is required by US law only when certain passengers are ‘bumped’ from a flight that is oversold.

US Flight Delay Compensation Rights

EU protects US air passengers or any airline passenger if traveled from the EU, or to the EU with EU-regulated airlines.

But what about the US air passengers’ rights?

According to the US Department of Transportation, airlines are not required to compensate passengers when flights are delayed.

US Flight Delay Compensation Rights

EU protects US air passengers or any airline passenger if traveled from the EU, or to the EU with EU-regulated airlines.

But what about the US air passengers’ rights?

According to the US Department of Transportation, airlines are not required to compensate passengers when flights are delayed.

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Compensation is required by US law only when certain passengers are ‘bumped’ from a flight that is oversold.

Tarmac Delay Rule

The U.S. Department of Transportation (DOT) has set certain rules like the Tarmac Delay Rule for airline passengers, which provides some benefits over tarmac delays.

US Tarmac Delay Rule is the US air passenger rights rule which addresses the problem of passengers being stranded on the ground aboard aircraft, denied boarding and flight delays.

During a tarmac delay, airlines are required to provide snacks and drinking water for delays over 2 hours.

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It states, among other regulations, that airlines are not allowed to wait for more than four hours on international flights or over three hours on domestic flights and also protects air travelers against involuntarily denied boarding.

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.

Global Delayed Flights Regulations: The Montreal Convention

The Montreal Convention (MC99) establishes airline liability and a modern compensatory regime for the victims of air disasters.

A resolution was adopted following the 38th Assembly of ICAO member states in 2013. It encourages all states that have not yet done so to enact MC99.

The Convention is designed to unify numerous international airline liability treaties. This helps to provide more transparent legislation regarding the international carriage of passengers, baggage and cargo.

It is currently valid in 132 States, which includes the USA, Canada, India or Russia, and all member states of the EU.

Madrid Airport

Related Questions:

How far back can I claim flight delay compensation?
For the flight disruption caused in or from other EU member states such as Germany, Austria, Portugal, Romania air passengers can go back up to 3 years to claim compensation. In the United Kingdom and Ireland passengers can go back up to 6 years to claim.
How to find out why the flight was delayed?
In case of a flight delay, you can always ask your airlines’ customer support. You can also check it on their website. The most common reasons are air traffic control, adverse weather, strikes, mechanical issues, security clearance, etc.

Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:

Lawyer

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Higher Fees (£50 to £500, + Hearing Fees)

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Risk of losing money

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Hours of your time are spent

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Result unknown

ClaimFlights

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Zero Cost Risk & Additional legal databases

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Pay Only When We Win

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Only takes 2 minutes to claim

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Close to 100% Success rate

Yourself

M

Low cost risk, most airlines ignore customer claims

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Case might end up in court

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Takes hours of your time

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Outcome Unclear

Esenia Ulbrich

Esenia Ulbrich

Founder & Legal Head

Esenia Ulbrich is the founder of Claim Flights and heads the legal team. She hold a master of business administration and loves sailing in the Saronic Gulf, hiking in the alpes and spents time with her daughter.

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