Flight Delay Compensation up to 600€ under EU law
Ever experienced 3+ hours of flight delays? If yes, then under EU Regulation 261/2004, you may have the right to compensation. This amount is up to 600€ ($700) per passenger.
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How long does a flight has to be delayed for compensation?
How long can I go back to claim compensation?
What should you do when your flight is delayed?
- ☛ Ask the airline for the reason behind it
- ☛ Get confirmation in writing from the airlines’ customer service
- ☛ Note the actual arrival time (i.e., when the plane door was opened)
- ☛ Collect additional evidence (e.g. boarding pass, receipts, vouchers, etc.)
- ☛ Exchange contact information of co-passengers (which can act as evidence when asking for compensation)
- ☛ Enter your flight details into our claim form and check if you are eligible for compensation
- ☛ Assign us your case for a hassle-free claim (we work on a “No Win – No Fee” basis)
- ☛ Or, contact the airline if you are confident to get the reimbursement yourself
How much compensation you can claim?
The amount of compensation depends on the length of the delay and route distance. It varies between 250 Euros to 600 Euros.
The following table is a snippet of the compensation amounts you can expect in Euros (€) under the EU Regulation 261/2004.
|Length of Delay||Travel Distance||Claimable Amount|
|Up to 2 hours 59 minutes||Any distance||None|
|3 hours or more||less than or equal to 1,500 km||250 Euros|
|3 hours or more||1501 km to 3500 km (within EU)||400 Euros|
|4 hours or more *||more than 3500 km (when EU borders were crossed)||600 Euros|
* When EU borders were not crossed the amount may get reduced by 50%, i.e., you can get up to 300€ for a distance of over 3500 km.
Note: We have dealt with thousands of lateness cases. And have received reimbursement up to 600€ for each customer. With a 99% win record, we can confidently say that we will get your cashback.
How much you can receive?
Are you eligible for compensation, although you had different citizenship than the EU?
The answer is a big YES.
It doesn’t matter if you have citizenship of any country.
Under the EU Law (EC 261 of 2004), you could be entitled to reimbursement, when …
- You reached later than three hours at the final destination
- The departure was from EU airport, or landing was at EU airport with EU-regulated airline
- And the delay wasn’t due to extraordinary circumstances, or situations beyond the control of airlines.
We add more benefits to passengers outside of the EU. No VAT is applicable when you enforce your rights through ClaimFlights.
Here’s the table below to summarize, if you can claim under EU law, based on your original and final destination:
|Origin and Destination||EU-regulated Airline||Non-EU regulated Airline|
|EU ✈ EU||✅ Yes||✅ Yes|
|EU ✈ Non-EU||✅ Yes||✅ Yes|
|Non-EU ✈ EU||✅ Yes||❌ No|
|Non-EU ✈ Non-EU||❌ No||❌ No|
Are you eligible? Find it just in 3 steps
Flight delays on arrivals
For flights delayed on arrivals for more than 3 hours, you are legally entitled to compensation from the airlines.
You could not claim if the lateness was caused due to circumstances beyond the control of the airline company.
The amount of compensation is between 250€ to 600€.
Missed your connecting flight due to delay?
In case of missed connection due to delay or if the later flight is canceled, the affected passengers can ask for a refund of the ticket cost for the part of the journey not covered. And a return ticket to the original destination.
Whereas, if the airline provides alternate transportation, and the passenger reaches the destination later than three hours, then they are even eligible for compensation.
In order to claim compensation for missed connection due to delays or cancellations under EC 261, it is necessary for the passenger to book the entire journey under one ticket or one booking reference.
Flight departure delays
If there’s delay at departure, you are eligible for “Right to Care”.
The airline must offer:
|For delays over 2 hours||free meals and refreshments|
|2 free phone calls, email or fax service|
|For delays over 5 hours||re-routed to the earliest available flight (OR)|
|refund of the ticket cost, if you were unwilling to travel|
|hotel accommodation and transport facility for an overnight delay, or when stay becomes necessary|
Plus, compensation of up to 600 Euros, if you reached your final destination later than three hours.
What are the extraordinary circumstances? Can you claim for delays due to it?
Extraordinary circumstances are the conditions – beyond the control of airlines – that cause flight disruption, despite taking reasonable preventive measures.
Some examples of extraordinary or exceptional circumstances are:
- ☛ natural disasters such as earthquake, tsunami, extreme bad weather, lightning strikes, and volcanic eruptions
- ☛ air traffic control (ATC) restrictions
- ☛ airlines’ crew or pilot strike
- ☛ political unrest
- ☛ mechanical or technical failure
Such conditions are uncontrollable, thus no compensation in such cases. Whereas, if there’s news on other airlines to be in operation, there could be chances to claim.
Do airlines provide vouchers for delayed flights?
Yes, the airlines provide a voucher for delayed flights. But Airlines Voucher’s value is generally lower than the amount of compensation you are entitled to something much better. The only voucher you must accept from the airline is a meal voucher.
Do infants can get compensation under EU law?
When you are flying with a baby or kid, if you paid the partial cost of the ticket, it is possible, that your kid too deserve compensation under EU Regulation 261/2004. Whereas, if you hadn’t paid for the ticket, i.e., infants flying free of cost fall outside the scope of EC Regulation and they wouldn’t be entitled to compensation.
Do airlines have to compensate for delays on package holidays?
According to the EU law Directive 90/314/EEC, the air passenger also gets protection for tour packages, vacation packages, holiday packages, and travel packages.
The rule applies only to packages that are purchased within the EU Member States. However, if the trip is scheduled for a destination outside the EU, even then you get this protection.
Your schedule should have a clear mention of route, destination, as well as the transport facility. It is extremely important to have this data.
The trip organizer needs to mention the time and location of the flights’ connections and stopovers in written form.
If there is anything missing from the above-mentioned data then it is solely the responsibility of the tour organizer.
If the terms and conditions are not met properly, the airlines can revise the price of the compensation.
Business Traveler’s Rights
Recent European court ruling confirms that only the passenger who traveled can ask for reimbursement, not the one who paid for the ticket.
Counting business trips under working hours will affect your compensation. Reimbursement for flight disruptions during working hours mostly goes to the employer. And during private and unpaid hours it goes to the passenger.
How do I file a claim for airline delay compensation?
Here’s the thing, airlines hate paying. When you claim with the airline they come up with excuses to stall you. Chances are you will end up waiting for weeks before you hear anything from them.
If you plan to send them a legal notice, you will need to hire a lawyer. But lawyers do not entertain small value claims, which plays well for the airlines. The customer gets tired of trying and gives up the claim.
So what to do next?
You may proceed with your claim with ClaimFlights. Our claiming process is very easy to use and to provide us the desired information doesn’t take more than 2 minutes of your precious time.
We have access to a lot of information about the different airlines, thus you receive compensation within the right time.
After entering the required information, mention the reason and details of your problem.
- ☛ Check if you can claim using our compensation checker tool.
- ☛ Fill in your flight number, date of journey, and some further information.
- ☛ For a hassle-free claim, assign us your case by signing the digital contract.
- ☛ Our claim experts will take all your hassles, and claim on behalf of you.
- ☛ Don’t be late, claim for your rights today
How is the compensation calculated?
The amount of compensation you are entitled to is calculated by the length of the delay and route distance. 250€ for a distance of up to 1500km. 400€ for the distance between 1500 and 3500km. And, 600€ for distance over 3500km.
How to request compensation?
We have compared 3 different ways to request compensation:
- Hassle-free Claim: Assign us to claim on behalf of you by filling the claim form and signing the digital form online.
- Claim Yourself: Use our free claim letter template and send the letter to the airline company.
- Through Lawyer: They may charge an additional fee from £25 to £455 + hearing fee of £25 to £335
Why choose “ClaimFlights”?
- ☛ No win = No fee. Yes, you read it right, we do not charge any fees until we win the case and get compensation from the airlines.
- ☛ No additional legal action fee, or admin fee (It’s free of charge, and no hidden costs, even if we have to take your case to court).
- ☛ Close to 100% Success in court. Our professional team is well trained and experienced in sending claim letters, and take legal action if required.
- ☛ Success Fee 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.
- ☛ Best Payout when compared with the other claim companies. Check out the comparison of Airhelp, RefundMe, Claim4Flights & ClaimFlights Fees.
- ☛ Test Winner in many flight delay provider tests.
US Flight Delay Compensation Rights
EU protects US air passengers or any airline passenger if traveled from the EU, or to the EU with EU-regulated airlines.
But what about the US air passengers’ rights?
According to the US Department of Transportation, airlines are not required to compensate passengers when flights are delayed.
Compensation is required by US law only when certain passengers are ‘bumped’ from a flight that is oversold.
Tarmac Delay Rule
The U.S. Department of Transportation (DOT) has set certain rules like Tarmac Delay Rule for airline passengers, which provides some benefits over tarmac delays.
US Tarmac Delay Rule is the US air passenger rights rule which addresses the problem of passengers being stranded on the ground aboard aircraft, denied boarding and flight delays.
It states, among other regulations, that airlines are not allowed to wait for more than four hours on international flights or over three hours on domestic flights and also protects air travelers against involuntarily denied boarding.
During a tarmac delay, airlines are required to provide snacks and drinking water for delays over 2 hours.
Global Delayed Flights Regulations: The Montreal Convention
The Montreal Convention (MC99) establishes airline liability and a modern compensatory regime for the victims of air disasters.
A resolution was adopted following the 38th Assembly of ICAO member states in 2013. It encourages all states that have not yet done so to enact MC99.
The Convention is designed to unify numerous international airline liability treaties. This helps to provide more transparent legislation regarding the international carriage of passengers, baggage and cargo.
It is currently valid in 132 States, which includes the USA, Canada, India or Russia, and all member states of the EU.
Do airlines compensate for flight delays?
Yes, under EU law, airlines have to compensate for flight delays. It must be due to their responsibility, and not due to an ‘Act of God’, or circumstances beyond their control. Whereas, under US air passenger rights, passengers are not eligible for compensation.
How to find out why the flight was delayed?
In case of a flight delay, you can always ask your airlines’ customer support. You can also check it on their website. The most common reasons are air traffic control, adverse weather, strikes, mechanical issues, security clearance, etc.
Flight Delayed or Canceled?
You may receive compensation up to 600 Euros.
Founder & Legal Head