ClaimFlights and MyFlyRight Compared: Fees, Process, and Reviews

When your flight is delayed, cancelled, or overbooked, it can be more than just an inconvenience. Flight compensation companies help air passengers submit claims for such flight disruptions under EU Regulation 261/2004. They handle the process on your behalf, from contacting airlines to taking court action if needed. If you’ve experienced a flight disruption, you can check whether you’re entitled to compensation.

MyFlyRight

MyFlyRight, a flight claims management company, assists passengers in managing flight delay compensation as well as claims for cancellations and denied boarding under EU Regulation 261/2004.

According to publicly available data from Northdata, it was registered as MYFLYRIGHT GmbH in Hamburg, Germany, on 27 September 2016.

With official accreditation, the company offers debt collection services and legal services related to consumer rights, including mediation and conflict resolution.

According to the EUIPO trademark registry, they registered their trademark as a figurative mark (logo) on 13 March 2018.

Users can access their website in three different languages: English, German, and Spanish. The legal pages, including the Terms and Conditions, Data Protection, and Imprint, are not available in Spanish.

MyFlyRight’s Claim Process

How the Claim Process Works

Here’s a step-by-step look at how the claim process works:

1. Start by entering the flight number and date, then select the issue you faced (delay, cancellation, denied boarding).
2. Flight details will then be displayed. Confirm the actual arrival time and proceed. If applicable, you can also add a connecting flight.
3. Select the reason for your flight disruption from the given options, such as a “Technical problem, Check-in, Weather, Strike, Connection flight missed, and Other”
4. To view the estimated compensation, you need to enter your email address. And to find their service charges, you have to hover over the info icon.
5. Select the number of passengers; you may discard it if there are no other co-passengers.
6. You’ll be asked whether you have already received compensation. Select “Yes” or “No” to continue.
7. Next, confirm whether there’s any ongoing claim process for the same flight. Again, respond with “Yes” or “No.”
8. Fill in your contact information and add additional passengers if needed.
9. Upload your travel documents. Alternatively, you can send them later via email or fax.
10. You’ll be given the option to claim any additional expenses incurred. If you choose to do so, you’ll be asked to provide more details.
11. Two payout options will be displayed: Claim Enforcement and Immediate Payout. Note that the Immediate Payout option isn’t available if you’re claiming additional expenses.
12. Finally, complete the process by drawing your signature and enforcing them to claim your due compensation.

Duration of the Claim Form

The entire process, with 12-17 steps, including entering flight details, personal information, and uploading documents, might take approximately 3-5 minutes, as per our test. The actual duration may vary depending on the user’s familiarity with the required information and document availability.

Claim Assignment & Handling

The claim is assigned by online signature, and for your records, you may download the ‘Declaration of Assignment’

The claim is handed over to MyFlyRight as they inform the airline that your claim now belongs to them, so any payments must go directly to them.

If you receive any payments from the air carrier after the company has informed them about the assignment, you are holding that money on the company’s behalf. You must send it to the company immediately.

Required Documentation

While filing a claim, you are asked to upload a few documents. The required documents are –

• Booking confirmation or boarding pass for all passengers
• Travel documents of alternative transportation (if applicable)
• Communication with the airline (if applicable)

Use of Flight Data

After providing the flight number and date, the system fetches information on flight delays. Details about your departure, arrival, and delay duration are displayed automatically.

They collect and process various types of flight-related data, but haven’t clearly disclosed whether their flight data comes from a live source or a specific database.

MyFlyRight’s Fees and Payout

Fee Structure

Like many other companies this provider charges two different fees. A so-called “Service Fee” which applies to every payment and a “Court fee” which only applies to some cases.

Service Fees: They apply a standard fee of 25% plus VAT, which is deducted from the final compensation amount. They also offer an immediate payout within 24 hours for a commission of 35% plus VAT.

Court Fees: An additional 10% court action fee is applied when the case requires court proceedings.

It is important to note that we have taken the higher fee for this table. Many cases do not have to go to court, and for this reason, many cases have only the service fee. However, we have decided to compare the cost of the service fee and the court fee together because customers cannot determine upfront whether their case will be presented in court.

Note: The table shows the costs for cases that must be presented in court.

Overview of Payout Method and Timeline

Payout Transparency: All their charges are clearly stated on their website, and while entering your claim.

Payout Method: They typically process compensation payments through bank transfers or PayPal.

MyFlyRight’s Customer Reviews and Ratings

As of June 11, 2025, MyFlyRight holds a 3.9-star rating on Google based on 478 customer reviews.

Public feedback reflects a range of customer experiences, including both positive and critical opinions. To illustrate this, we selected three positive and three negative reviews as examples. Individual experiences may vary.

Review 1: Ursel described the claim process as ‘smooth, with easy document submission’ and mentioned that they handled everything on their behalf.

Review 2: Di Bro stated that he experienced a transparent payout, covering all additional expenses, i.e., travel-related costs for the entire family. He noted friendly support and mentioned an ADAC member discount.

Review 3: Kerstin Schulz reported that her flight cancellation was resolved successfully after she submitted the necessary documents. She received regular updates during the process and found their fee acceptable.

Review 4: Ole L experiences a lack of clear communication and states that he has been waiting for compensation since July 2022, receiving only standard replies about the case being in court, while others have already been refunded.

Review 5: Lukas Lutz experienced delays in his case, including repeated requests for documents which are already submitted. Ultimately, his case was closed without compensation, leading him to suggest seeking personal legal advice for more direct assistance.

Review 6: Luca Kramer states that after two years of delays, compensation promises were reduced, and his inquiries were ignored, leading him to suspect that the company was simply sending standard letters to airlines without taking effective court action.

Additional Offerings

Instant Payout Option

They offer an instant payout feature for eligible claims. This service is available at a fee of 35% plus VAT. The option is available when submitting the claim. It is not applicable when claiming additional expenses.

Claim for Additional Expenses

Passengers can submit claims for additional expenses such as taxi fares, alternative transportation, hotel accommodations, meals, and drinks. Supporting receipts must be uploaded during the claim process to consider these expenses.

Other Services

They also support claims related to delayed or lost luggage, cancelled package tours, and ticket refunds.

MyFlyRight Contact

Website: myflyright.com
Phone: +49 (0) 40 699 19 59 59
Email: [email protected]

The next section examines ClaimFlights, including its claim process, pricing, and customer reviews.

ClaimFlights

ClaimFlights, a flight claims management company, assists passengers in seeking compensation for flight delays, flight cancellations, or denied boarding under EU Regulation 261/2004.

According to publicly available data from Northdata, ClaimFlights was registered as Claim Flights GmbH in Konstanz, Germany, on 10 March 2015.

With official accreditation, the company offers debt collection services related to the assertion and enforcement of compensation claims under the EU Air Passenger Rights Regulation (No. 261/2004).

According to the EUIPO trademark registry, ClaimFlights registered its trademark on 30 November 2015, with its listed location in Bonn, Germany.

ClaimFlights website can be accessed in 11 languages, which are as follows: English, International (Non-EU), German, Polish, Russian, Austrian German, French, Bulgarian, Romanian, Italian, and Spanish.

The legal pages, including the Terms and Conditions, Data Protection, and Imprint, have limited language options, with some not available in Italian, Spanish, or Bulgarian.

ClaimFlights Claim Process

How the Claim Process Works

Here’s a step-by-step look at how the claim process works:

1. Begin by entering the flight number and flight date, or if your flight details are not handy, enter your departure and arrival airports to retrieve your flight from the list.
2. Review your flight information and add any connecting flights, if applicable. Then, choose the type of disruption experienced from the provided options: landed on time, flight delayed, flight cancelled, denied boarding, flight rerouted, or returned to departure airport.
3. The system will display the estimated delay duration. Confirm the timing and continue.
4. Select the reason for the disruption from the following options: check-in and safety, technical problems, weather, strike, or other. A text box is available if you wish to provide additional details.
5. The estimated compensation amount will be displayed, along with a link that allows you to view the service fee and payout structure in detail.
6. To proceed, enter your contact details, including full name, address, and phone number. There is also an option to add additional passengers.
7. Enter your booking reference number and upload the necessary supporting documents (booking confirmation, e-ticket, etc). Review and accept the Terms and Conditions by ticking the checkbox.
8. Assign your claim online by drawing an online signature.

Duration of the Claim Form

Filing a claim through ClaimFlights generally takes 3-5 minutes, covering 8 to 10 steps from flight selection to final submission. Depending on the user’s level of preparedness with their information, the duration may vary from person to person.

Claim Assignment and Handling

The claim is assigned by submitting an online signature, allowing ClaimFlights to handle the compensation process on the passenger’s behalf. If the airline sends the compensation directly to the customer, ClaimFlights will issue an invoice for its service fee, as agreed during the claim process.

Required Documentation

During the claim process, you are required to upload two main documents: your booking confirmation and your e-ticket. These documents help confirm your flight details, allowing the claim to be processed smoothly.

Use of Flight Data

The airline details are automatically generated when users enter their flight number and date. However, it’s not clearly stated whether the flight data originates from a live source or a specific database.

ClaimFlights Fees and Payout

Fee Structure

Service Fees: ClaimFlights charges a commission of 25% of the compensation, which is deducted from the final compensation amount. No additional VAT is applicable for non-EU passengers; however, depending on their country of residence, VAT may apply to EU residents.

Court Fees: ClaimFlights does not charge any extra fees if court action is required to pursue your compensation.

Payout Transparency and Method

Payout Transparency: All charges are clearly stated on their website and during the claim process.

Payout Method: EU-based customers receive their flight compensation via SEPA bank transfer.

ClaimFlights Customer Reviews and Ratings

As of June 11, 2025, ClaimFlights holds a 4.8-star rating on Google based on 188 customer reviews.

Public feedback reflects individual experiences related to claims handling, communication, and overall satisfaction with the flight compensation process. To illustrate this, we selected three positive and three negative reviews as examples. Individual experiences may vary.

Review 1: Seppe Ramaekers found the service quick and the staff friendly. He gave a positive opinion about their transparency, quick process, and fees.

Review 2: John McCullough first attempted to claim directly through the airline but found the process unsatisfactory. He then used ClaimFlights and let the company handle the rest for a fee he found reasonable. Communication was maintained, and eventually, he received compensation.

Review 3: Joanna Łukasz mentioned receiving compensation for a canceled flight within about 3 months. She mentioned quick email responses and consistent communication throughout the process.

Review 4: Robin Johnston mentioned that after six months, he was informed that his case would not be pursued further. He then decided to continue his claim through another provider.

Review 5: Kristina Kasparik shared concerns about a two-year delay in receiving her compensation. Although she was initially informed that the airline had not paid, the airline later confirmed the payment had been made to ClaimFlights, which led to further confusion and concern regarding the handling of her case.

Review 6: Murali Anantharajah’s compensation claim for a 23-hour delay was denied after three months, despite providing all details. He suggested trying other services.

ClaimFlights Additional Offerings

Instant Payout Option

If ClaimFlights has already won a claim for exactly the flight you are claiming in the past, you may be offered the option to receive immediate payment for a €20 fee, in addition to the service fee. The immediate compensation should be paid within 24 hours.

Claim for Additional Expenses

The forms process offers a field to claim back additional expenses, such as meals you had to pay for yourself, hotel payments, or the cost of booking a replacement flight (if not paid by the airline).

Other Services

No additional services are provided related to baggage claims, ticket refunds, or package travel protection.

ClaimFlights Contact

Website: claimflights.com
Phone: +44 (0) 20 33 18 48 66
Email: [email protected]

ClaimFlights vs. MyFlyRight – Which Company Offers Better Value?

ClaimFlights and MyFlyRight, both of the claim companies, operate on a “no-win, no-fee” model with transparent pricing structures. However, passengers’ final payout can vary depending on service fees, court surcharges, and VAT.

All our data assumes that cases must be presented in court, and a “service fee” and a “court fee” apply. Many cases require no court action and may be cheaper for this reason. The table below presents an estimated payout comparison, assuming court action is needed:

* Estimates are based on publicly available fee structures and research conducted in April 2025.
Figures assume court action is required. Actual payouts may vary depending on the case specifics.

💡 Tip: When researching flight compensation service providers, consider more than just the fee or the amount they charge. Look closely at the net payout after all deductions, the claim process, and customer experiences. Comparing these factors can help you choose a flight claim company that best fits your needs.

Both MyFlyRight and ClaimFlights guide users through a step-by-step process for submitting the claim, though the number of steps and details may vary slightly. Both companies have customer reviews that reflect both positive and critical feedback. Ultimately, the best choice depends on your specific needs.

Experiences and Reviews of Our Satisfied Customers