Virgin Atlantic Flight Delay Compensation

If your Virgin Atlantic flight was delayed or canceled, you may have the right to compensation under European Regulation EC 261.

The amount of compensation is up to 600€ ($700).

Virgin Atlantic delayed / cancelled flights claims

If you have faced inconvenience due to Virgin Atlantic flight delays or flight cancellations or you were denied to board due to overbooked flight tickets, then you have the right to claim compensation up to 600€ (or $700) from Virgin Atlantic Airways as per EC Regulation 261/2004.

EC Regulation 261/2004 is an European Union air passenger rights regulation which entitles you to claim up to 600€, if you had booked your flight ticket with Virgin Atlantic Airline and your flight gets delayed for more than 3 hours, or flight was cancelled without prior notice of at least 7 days or you were denied boarding due to oversold flight tickets.

You can also demand refund from the airline if you missed the connecting flight or an international flight due to delay in your first flight or for any technical or mechanical issues which could have been easily controlled by the airline.

Our free flight compensation checker can help you to calculate the compensatory amount, Virgin Atlantic owes to you. You just need to enter your flight details like flight number and flight date and reason behind it. Our claim experts can help you to demand money back from the airlines without any legal or financial hassles.

Virgin Atlantic

Virgin Atlantic, also known as “Virgin Atlantic Airways” is a British airline with its head office in Crawley, England, UK near to Gatwick Airport. In 1984, the airline was founded with the name of British Atlantic Airways, and was originally planned to fly between London and the Falkland Islands. Later on, the name changed to Virgin Atlantic. Virgin Atlantic is an airline of the virgin group.

The first flight of the Virgin Atlantic was from Gatwick Airport to Newark Liberty International Airport. The Virgin Atlantic airline also achieved many awards. The airline has a vast social network and the passengers can easily get access through their social networks.

More about Virgin Atlantic airways:

Airline IATA Code: VS
Head Office Address: Virgin Atlantic Airways Limited, The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF.

Code-Share Agreements

Code share agreement allows two or more airlines to share the same flight under its own name, which allows Virgin Atlantic Airlines to advertise and sell flight seats of its code-share partners under their flight numbers. It shares code-share agreement with Jet Airways, Singapore Airlines, Delta Air Lines, Air China, Flybe and Air New Zealand.

Customer service & Ratings

Virgin Atlantic Airways operates 37 fleets under its brand name which includes 8 Airbus A330-300, 7 Airbus A340-600, 8 Boeing 747-400 and 14 Boeing 787-9. They use mixed fleets of Airbus and Boeing aircrafts to serve routes between Gatwick and Manchester to Orlando Airport, Las Vegas and the Caribbean. Using these aircrafts, it operates flights to following destinations:

Sr. No Country City/Cities
1 United States Boston, Las Vegas, Los Angeles, Miami, Newark, New York, Orlando, San Francisco, Seattle and Washington D.C.
2 United Kingdom Belfast, Glasgow, London, Manchester
3 Cuba Havana, Varadero
4 South Africa Johannesburg
5 Jamaica Montego Bay
6 Barbados Bridgetown
7 St. Lucia Vieux Fort
8 Hong Kong Hong Kong
9 China Shanghai
10 Mexico Cancun
11 India Delhi
12 Nigeria Lagos
13 United Arab Emirates Dubai

Virgin Atlantic Customer Service & Ratings

The Virgin Atlantic Aircraft contains three parts, i.e., Economy, Premium Economy and Business Class (Upper Class). Premium Economy class has separate flight check-in area and contains comfortable and wider seats with more legroom. While the business class has the seats which turned into the shape of a bed and also being provided chauffeur drive.

Virgin Atlantic airline provides personal entertainment to their customers. The airline also has frequent flyers program that is “The Flying Club” for their frequent flyers, where passengers can earn rewards or points against their flight tickets.

Virgin Atlantic Airlines have been rated 5 out of 10 stars, reviewed by more than 660 air passengers as of October 2017 by SkyTrax. SkyTrax – Airline Quality Rating Services rates airlines based upon their performance and customer reviews. In terms of On-board Services, Inflight Entertainment, Food & Beverages, Value for money and Seat Comfort and Staff Service, it has 3 of 5 Stars.

Baggage claim policy

In case you have lost baggage or missed your luggage or your luggage was damaged or delayed, then also you may claim compensation from Virgin Atlantic. To know more on it, you can visit Virgin Atlantic Airlines missing baggage website page.

Flight problems

Flight delays or cancellations are usually a common problem faced by flight passengers, there are also cases of denied boarding when an air passengers is not allowed to board their flight due to overbooking. In such cases, European Union introduced EC Regulation 261/2004 which entitles passengers to claim compensation for delays of more than 3 hours, cancellations without prior notice of minimum 7 days, and denied boarding due to overbooking.

You may even ask for compensation for delayed or cancelled or overbooked flights, when you were offered re-routed flight or an alternate flight in case of change of flight. You can also demand refund from Virgin Atlantic Airways if you missed the connecting flight due to first flight delays.

Air passenger rights

EC Regulation 261/2004 (dated 17 February 2005) applies to air passengers departing from any EU airport, or from a non-EU airport with an EU airline to an EU destination. Passengers must note that compensation claims are subject to certain conditions and exceptions.

There will be no compensation for a delay or cancellation caused due to extraordinary circumstances, under which such delay or cancellation becomes uncontrollable. An example of such situations includes extreme bad weather or security concerns such as fear of a terror attack. In such situations, passengers will not be given any compensation.

Nevertheless, if you were one of the air passenger travelled with Virgin Atlantic Airlines and your flight was delayed or if your flight was cancelled (without any prior notice) or for reasons which could have been easily solved then according to Regulation (EC) No. 261/2004, you can claim up to 600€. This takes into account distance that you travelled both within Europe and outside Europe and the duration of delay which should be more than 3 hours.

You may even demand compensation for Virgin Atlantic cancelled flights, if …

Within EU:

  • If you travel up to 1,500 km or less, then you can claim up to 250€
  • And over 1,500 km, you can claim up to 400€

Between EU Airport And Non-EU Airport:

  • If you travel up to 1,500 km or less, then you can claim up to 250€
  • If the distance is between 1,500 – 3,500 km, then you can claim up to 400€
  • And if the distance is more than 3500 km and flight delays for more than 4 hours, then you can claim up to 600€
Flugverspätung Entfernung
Note: If you are travelling to a Non-European country from a Non-European country by a European Flight, EU 261 Rule won’t apply to you. It is only applied in the case of EU based flights travelling within Europe or to or from an EU Member State.

Am i eligible to claim compensation?

EC Regulation 261/2004 is a European Union Regulation, it applies to EU and Non-EU airspace. You do not have to be an EU citizen to claim flight compensation.

This means that you can claim on flights departing from any airport located in the EU (with any airline) or arriving in the EU (with an EU airline).

Thus you are eligible to claim compensation for flights departed or which were scheduled to depart from an EU airport.

Origin and Destination EU Airline Non-EU Airline
From Inside EU to Outside EU Yes Yes
From Inside EU to Inside EU Yes Yes
From Outside EU to Inside EU Yes No
From Outside EU to Outside EU No No

How we can help you to claim your money back?

If your flight has been delayed or cancelled while you are travelling from or within Europe or flying with an EU registered flight to outside Europe and you want to claim compensation for the problem the airline has caused to you, all you have to do is provide us your Virgin Atlantic flight details (flight number & flight date) and our claim experts will work with various other teams to collect data so that everything goes smoothly.

How to claim flight delay compensation?

Claim Flights claiming process is very easy to use and to provide us the desired information doesn’t take more than 2 minutes of your precious time.

We have access to a lot of information about different airlines flights, thus you receive the compensation within right time.

Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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