Top 5 Flight Compensation Claim Companies in ClaimFlights Test

An In-Depth Comparison of Top 5 Flight Compensation Firms to Claim Compensation for Delayed or Cancelled Flights per EU Law.

There are many companies out there that can help you with compensation for delayed flights. But which one should you choose?

Compare Carefully – Decide Confidently

The Five Flight Compensation Companies

Flight compensation companies assist air passengers in claiming compensation for delayed, cancelled, or overbooked flights under European Regulation EC 261/2004.

In this test, we included five companies offering flight delay compensation, listed in order by their official registration dates.

This section provides a basic understanding of each provider’s business background, trademark status, and company registration, all based on publicly available data.

Note: Research was conducted as of 17 June 2025 using data from Northdata and the EUIPO trademark registry.

Claim Handling and Process

The table below compares the claim submission and claim handling process across various claim companies. It outlines:

• The estimated number of steps in the process
• The types of documents typically required
• The method of assigning the claim

The order of the flight compensation service providers reflects the estimated number of steps and the relative simplicity of the claim submission process.

Note: The information on claim submission steps, required documents, and claim assignment was collected through third-party testing conducted in April 2025.

How Much Do Flight Compensation Companies Charge?

The price lists and general terms and conditions (GTCs) of flight compensation companies are often difficult to understand. There are price ranges where a case can generate low or high costs, as well as service and court fees. We reviewed the GTCs and pricing models of several providers to offer more clarity.

To ensure transparency, we submitted claim forms through each flight compensation company’s website and recorded their service fees, court fees, and estimated final payouts using a third-party service. The companies are ranked solely based on these financial findings.

This comparison focuses exclusively on fees and payout amounts, without evaluating service quality or claim success rates. It is intended to help users understand potential deductions before selecting a provider. If you’re trying to identify the most cost-effective option, this overview provides a useful start.

There are two different fees, a service fee which applies for all cases and a court fee which only applies for cases which have to be presented to the court. Some flight compensation companies charge an additional court fee in addition to the standard service fee if court proceedings are necessary. Not all cases have to be presented in court. Many cases can be solved out of court, and for those cases settled out of court no court fee will apply.

In our test, both fees (service and court fees) were calculated. This is because travellers do not know in advance whether court involvement will be required. However, many claims are resolved without court involvement, in which case the court fee (also known as a legal action fee) is typically not charged.

1. ClaimFlights Fees

ClaimFlights charges a commission of 25% of the EU 261 compensation. VAT may apply to EU passengers. There are no additional charges; this fee covers all services, including legal representation if court proceedings are required.

Note: In this calculation, ClaimFlights applies a 25% commission to the EU 261 compensation. This includes all services, as well as legal support if court intervention is required.

2. Flightright Fees

Flightright applies a service fee ranging from 20% to 30% plus 19% VAT. Combined with VAT, its service fee may range between approximately 23.8% and 35.7% of the EU 261 compensation.

If court proceedings are required, an additional court fee of 14% may apply. Based on the higher fee range, i.e. 30%, the total deduction can reach up to 49.7%.

* These calculations assume their higher fee range (30%) plus 19% German VAT, and the court fee of 14% is applied. Actual fees may vary depending on the case and outcome.

3. AirHelp Fees

AirHelp charges a service fee of 35% of the EU 261 compensation, including applicable VAT. If court proceedings are required, an additional court fee of 15% (also inclusive of VAT) may apply.

In cases where court action is required, the total deduction can reach up to 50%, while the remaining 50% is paid to the passenger upon successful resolution of the claim.

*Based on AirHelp’s published price list as of August 28, 2024. These estimates assume court action is required.

4. AirAdvisor Fees

AirAdvisor charges a service fee of 30% (including VAT) of the EU 261 compensation. If court proceedings are required, the total fee may increase to 50% (including VAT).

* These estimates assume that the claim requires court proceedings, in which case AirAdvisor applies a 50% commission to the EU 261 compensation. This fee includes all services, including court action if necessary.

5. Skycop Fees

Skycop charges a 44% service fee (including VAT) for handling claims, which covers all compensation-related services. If court proceedings are required, the total fee may increase to up to 50% (including VAT).

* These estimates assume the case requires court proceedings, where Skycop applies a 50% commission to the EU 261 compensation. This fee is inclusive of VAT and covers all services, including court action if needed.

How Much You Could Receive After the Delayed Flight Claim Firm’s Fees

To make informed decisions, it’s essential to understand how companies that help you get compensation structure their fees and what passengers may receive after all deductions.

The table below compares the estimated final payout to passengers after all applicable fees are deducted, assuming the case requires court intervention.

Note that court proceedings are not always necessary. The maximum fee is used here because passengers typically cannot know in advance whether court action will be required.

For clarity, the flight delay compensation claim companies are listed in the order of estimated final payout to the customer after all deductions. This arrangement is intended to offer an objective overview and does not constitute a recommendation.

* Values are based on the highest applicable rates (where a range is provided) and assume court intervention is required. Actual deductions may vary.

Customer Ratings and Support

Choosing the best flight compensation company isn’t just about finding the cheapest flight compensation company. It’s also important to consider how companies communicate with customers and support them throughout the claims process.

The table below compares five companies based on publicly available customer reviews and ratings on Google, as well as customer support availability as observed on their websites.

Note: Ratings and customer support availability are based on information from company websites and Google, collected during research conducted on June 13, 2025.

Factors to Consider When Choosing a Flight Compensation Company

Selecting the right company ensures your flight delay compensation claim is handled efficiently and transparently. Below are five key factors to consider before making a decision:

1. Reputation and Customer Feedback: Examine customer reviews and independent ratings to assess a provider’s reliability and service quality. Travellers often share detailed experiences that offer valuable insights into how well a company manages compensation claims.
2. Fee Structure: Review and compare the fees charged by different claim companies. Some companies may charge significantly more than others, which can impact the final amount you receive. Understanding the full cost structure helps evaluate the true value of the service.
3. Industry Experience: Consider providers with several years of experience handling air passenger rights claims. Experienced providers are more familiar with EU regulations, better equipped to handle airline disputes, and more likely to succeed in complex or unusual cases.
4. Accreditation: Check whether the claim company is accredited by relevant legal associations or consumer protection groups. Accreditation demonstrates a certain level of trustworthiness and reliability, ensuring that you are dealing with a reputable service provider.
5. Claims Support and Management: Evaluate the level of support offered throughout the claims process. A reliable provider should offer guidance and assistance throughout the process, especially in cases that require additional documentation or encounter complications.

Considering these factors can help you choose the best company for flight delay compensation, one that meets your needs and ensures a straightforward, effective claims process.

Top 5 Flight Delay Compensation Companies Based on Our Test

This list comprises the five flight delay compensation companies evaluated in our test, ranked based on their claim process steps, fees, customer support channels, and Google ratings.

This table summarizes the key features of five flight delay compensation companies:

Top 5 Flight Delay Compensation Companies

** Fee figures reflect the upper price range (if a range is provided) and assume court intervention is required. Actual fees may vary, and court proceedings are often not necessary.

This overview helps travellers make informed decisions when selecting a flight compensation company. By evaluating these factors, passengers can determine which service most appropriately meets their requirements.

Ultimately, the choice of a flight compensation provider should be based on individual preferences and the particular circumstances of the disrupted flight.

Experiences and Reviews of Our Satisfied Customers