LOT Polish Airlines Flight Delays or Cancellations

If you have suffered flight disruptions such as delayed or canceled flight with LOT Polish Airlines, you may be qualified to claim delayed flight compensation up to 600€.

Enter your flight details and check how much you are entitled to.

LOT Polish Airlines Compensation Claim

Was your LOT flight delayed or canceled? To give you a little relief, we have good news for you. You may ask for compensation for up to 600€.

Under EC Regulation 261/2004, you could be entitled to compensation for flight delays, flight cancellations, and denied boarding due to overbooking.

We would be delighted to help you with your claim. We at ClaimFlights, help air passengers who were left stranded at the airport due to LOT delays or cancellations.

Continue reading this guide to know how and when can you claim. We will help you find out whether you are eligible for compensation, or not.

LOT Airlines passengers’ right to compensation

Flight delays or cancellations may happen for some reason. And, it’s hard to avoid. Thanks to the European Regulation EC No 261/2004, which at least provides certain benefits.

Under EU law EC 261, you could be entitled to compensation up to 600€ or a refund from the airlines for the long delay, cancellations, and overbooking.

You may claim compensation yourself directly from the airlines. However, airlines do not like to accept their fault, and they certainly avoid paying compensation.

Thus, you may seek the help of our legal experts in order to get money back for your delayed or canceled flight.

Flight Delay Compensation LOT Airlines

For delays of more than three hours at the final destination, you could be eligible for compensation up to 600€ under EU law.

Under the EU 261 rule, you could claim if …

  1. your flight was delayed for more than three hours on arrivals
  2. your flight was departed from, landed at, EU airport with a European airline.
  3. and, the reason behind it wasn’t extraordinary circumstances

How much can I claim for LOT Airlines delayed flight?

The amount of compensation varies between 250 to 600 Euros depending upon the length of the delay and distance of your flight.

The table below shows the receivable compensation that you can request for LOT flight delays:

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
(more than 3500 km)
e.g., Frankfurt to Madrid e.g., Frankfurt to Istanbul e.g., Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

What should you do if your flight was delayed?


Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

LOT Polish Airlines departure delays

If LOT Polish flight delays for more than two hours, passengers are entitled to ‘Right to Care’ assistance.

For 2+ Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5+ Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

LOT Polish Airlines flight cancellations

Flight cancellation is one of the most frustrating experiences for any air traveler especially when you were informed by the last minute.

Under EC Regulation 261, If LOT PLL flight gets canceled without prior notice of at least 14 days, you could be eligible for compensation or a full refund.

When can you claim compensation for a canceled flight?

Under EU law, you could claim compensation for LOT flight cancellations, under the following conditions …

  1. you were informed about flight cancellations less than 14 days prior to departure
  2. the flights’ departure was from the EU airport, or arrival was to an EU airport, and
  3. the reason behind it was the airlines’ fault, and not due to exceptional circumstances.

These are the two options available for you to choose from…

  1. apply for a refund, or
  2. ask for an alternative flight

If your alternate flight delays for more than 2 hours, you could be eligible for compensation.

You can claim between 125€ and 600€ depending upon …

  • days you were informed before
  • the length of delay, and
  • route distance

Missed your connecting flight with LOT Polish Airlines?

It is possible for air travelers to miss their connecting flight due to delays, cancellations, or denied boarding. In such situations, you could be eligible for compensation.

In order to claim compensation for missed connecting flights, it is necessary that you booked the entire journey under one booking reference.

Under EC261 Regulation, you could be entitled to compensation if …

  • the same airline operates your connecting flight(s) which you missed due to a problem on your first flight, and
  • delay at the final destination is more than three hours.

Related Questions

When can I ask for a refund for LOT flight delays or cancellations?

Sometimes passengers get confused between when to ask for a refund.

There are two different scenarios in which you may request a refund:

  1. flight was delayed at the departure for more than 5 hours and you do not wish to travel
  2. flight was cancelled without prior notice of at least 14 days, and the alternate transportation wasn’t convenient, and you were unwilling to travel

Whereas, in both the above cases, If you travelled and reached the final destination with a delay of more than 3 hours, you could claim compensation.

Can you claim when it's bad weather?

If the bad weather is under control and the other airlines are operational, you may claim compensation. Whereas, when the situation is out of control, the airlines are not to be blamed for it, and thus you could not claim.

These are known as ‘extraordinary circumstances’ which includes

  • air traffic control strikes
  • unavoidable security risks
  • acts of god

Was your flight cancelled without any notice?

Claim Compensation

LOT Airlines Overbooked Flight Compensation

If you were denied boarding due to overselling of the flight tickets, you could be eligible to claim compensation up to 600€.

To claim for overbooked flight compensation,

  • your departure or arrival airport should have been into EU member states

How to claim compensation for a delayed flight?

We are specialized in helping airline passengers get their compensation from the airline.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

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Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

About LOT Polish Airlines

LOT Polish Airlines is the flag carrier of Poland. The headquarters of this airline is located in Warsaw, Poland.

It is considered as one of the oldest airlines in the world. It was established in 1928 by the Government of Poland.

Its IATA code is LO and ICAO code is LOT.


Source: Kiefer. from Frankfurt, Germany [ CC BY-SA ]

Their hub is located at Warsaw Chopin Airport and Budapest Ferenc Liszt International Airport. Their first flight was from Bydgoszcz and Katowice in 1929.

In 1931, the crane and Gronowski’s logo was declared as the official logo which is embossed on the aircraft as well.

LOT Charters, LOT Flight Academy, and Nordica are its subsidiaries. They joined the Star Alliance in 2003.

Fleet Size and Destinations

LOT Airlines operates 82 fleets and ordered 44 fleets, as of March 2020. The airlines fly to over 120 destinations across Europe, Asia, and North America.

The following are some of its major destinations:

Country City
Poland Bydgoszcz, Rzeszów, Gdańsk, Katowice, Kraków, Lublin, Olsztyn, Poznań, Szczecin, Warsaw, Wrocław, Zielona Góra
Germany Berlin, Düsseldorf, Frankfurt, Hamburg, Hanover, Munich, Nuremberg, Stuttgart
United States Chicago, Los Angeles, Miami, Newark, New York City
Ukraine Kharkiv, Kyiv, Lviv, Odessa, Zaporizhia
Russia Kaliningrad, Moscow, Saint Petersburg
Sweden Gothenburg, Örebro, Stockholm
Romania Bucharest, Cluj-Napoca
Netherlands Amsterdam, Groningen
Denmark Billund, Copenhagen
Croatia Dubrovnik, Zagreb
Spain Barcelona, Madrid
Lithuania Kaunas, Vilnius
Luxembourg Luxembourg City
Switzerland Geneva, Zürich
Italy Milan, Venice
France Nice, Paris
Kazakhstan Nur-Sultan
Montenegro Podgorica
Singapore Singapore
Slovenia Ljubljana
Belgium Brussels
Hungary Budapest
Israel Tel Aviv
Moldova Chișinău
Serbia Belgrade
Turkey Istanbul
Armenia Yerevan
Canada Toronto
Cyprus Larnaca
Estonia Tallinn
Georgia Tbilisi
Austria Vienna
Czech Republic Prague
Lebanon Beirut
North Macedonia Skopje
Slovakia Košice
United Kingdom London
Belarus Minsk
India Delhi
Srilanka Colombo
Japan Tokyo
South Korea Seoul
Latvia Riga
LOT Polish Airlines check-in facility

Online check-in: Air passengers can check-in online using their web check-in service. You need to enter your name, reservation, or ticket number, once the details are entered then you will easily collect your boarding pass either by print or you can send it to your mobile by text message.

This service opens 36 hours prior to the scheduled departure and closes 120 minutes before take-off.

LOT Polish Airlines baggage allowance policy
Carry-on Baggage
Ticket Type Hand Baggage Max. Size Max. Weight
LOT Business Class 2 Items 55 x 40 x 23 cm Each upto 9kg
LOT Premium Economy Class (Intercontinental Flights) 2 Items Both upto 12kg (1 piece max. 8 kg)
LOT Premium Economy Class (International Flights) 1 Item upto 8kg
LOT Economy Class 1 Item upto 8kg
LOT Economy Saver 1 Item upto 8kg
Check-In Baggage
Destinations LOT Business Class LOT Premium Economy LOT Economy Class (Standard, Flex) LOT Economy Saver
Domestic flights 1 Item up to 23 kg
International flights
(Europe and Middle East)
2 Items up to 32 kg each 2 Items up to 23 kg each 1 Item up to 23 kg
Intercontinental flights
(USA, Canada, Kazakhstan, India, Sri Lanka, Singapore, South Korea, Japan )
3 Items up to 32 kg each 2 Items up to 23 kg each 1 Item up to 23 kg each
Intercontinental flights
(Some Europe, Middle East and Asian Countries)
3 Items up to 32 kg each 2 Items up to 23 kg each 2 Items up to 23 kg each
LOT Polish Airlines Reviews
In terms of airline review, Skytrax has rated LOT Polish Airlines an average of 5 stars out of 10 based on 520 customer reviews as of April 20, 2021, for its customer services and performance.

Customers have rated 3 of 5 stars for its Food & Beverages, Seat Comfort, Value for Money and Staff Service, and 2 of 5 stars for In-flight entertainment.

LOT Airlines Contact Information
The links below might be useful for you to contact LOT Airlines directly.

Website: LOT Polish Airlines

Social Accounts: Twitter

Customer Service: 1-844-869-8462

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:



Higher Fees (£50 to £500, + Hearing Fees)


Risk of losing money


Hours of your time are spent


Result unknown



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Pay Only When We Win


Only takes 2 minutes to claim


Close to 100% Success rate



Low cost risk, most airlines ignore customer claims


Case might end up in court


Takes hours of your time


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