LOT Airlines Compensation Claim

Was your LOT flight delayed or canceled? To give you a little relief, we have good news for you. You may ask for compensation up to 600€ from LOT Polish Airlines.

Under EC Regulation 261/2004, you could be entitled to compensation for flight delays, flight cancellations, and denied boarding due to overbooking.

We would be delighted to help you with your claim. We at ClaimFlights, help air passengers who were left stranded at the airport due to LOT delays or LOT cancelled flight.

Continue reading this guide to know how and when you can claim. We will help you find out whether you are eligible for LOT Airlines Compensation Claim, or not.

Find out if you are eligible for compensation

LOT Airlines passengers’ right to compensation

Flight delays or cancellations may happen for some reasons. It’s hard to avoid. Thanks to the European Regulation EC No 261/2004, which at least provides certain benefits.

Under EU law EC 261, you could be entitled to compensation up to 600€ or refund from the airlines for the long delay, cancellations, and overbooking.

You may claim the compensation yourself directly from the airlines. However, airlines do not like to accept their fault, and they certainly don’t want to make it easy to claim.

Thus, you may seek the help of our legal experts in order to get money back for your LOT Airlines delayed or cancelled flight.

Flight Delay Compensation LOT Airlines

For LOT Polish Airlines delays of more than three hours at the final destination, you could be eligible for compensation up to 600€ under EU law.

Under the EU 261 rule, you could claim if …

  1. the flight was delayed for more than three hours on arrivals
  2. the flight was departed from, landed at, EU airport.
  3. and, the reason behind it wasn’t extraordinary circumstances

LOT flight delays over 3 hours? Claim up to 600€

What should you do when your LOT flight delays?

  • ☛ ask the airline for the reason behind it
  • ☛ get a confirmation of it, in writing
  • ☛ note the actual arrival time when you landed
  • ☛ collect evidence (e.g. boarding pass, voucher, receipts, etc)
  • check if you are eligible for compensation
  • ☛ assign us your case for a hassle-free claim

How much can I claim for LOT Airlines delayed flight?

The amount of compensation varies between 250 to 600 Euros depending upon the length of the delay and distance of your flight.

The table below shows the receivable compensation that you can request for LOT flight delays:

Length of Delay Travel Distance Compensation
3+ hours less than 1500 km 250€ (approx. $280)
Between 1500 km to 3500 km 400€ (approx. $450)
more than 1500 km (within EU) 400€ (approx. $450)
3 to 4 hours 3500+ km (EU to Non-EU flight) 300€ (approx. $340)
4+ hours 3500+ km (EU to Non-EU flight) 600€ (approx. $680)

*the amount may get reduced by 50%, i.e., 300€, for a distance over 3500 km, but when EU borders were not crossed.

LOT Airlines departure delays

If your flight delays at the departure for more than 2 hours, you are entitled to “Right to Care” assistance i.e., …

  • free meals and refreshments
  • access to 2 free phone calls, email or fax

If your flight was delayed for more than five hours,

  • you can request a refund of ticket cost
  • hotel accommodation and transport facility (for an overnight delay, or when stay becomes necessary)

LOT Polish Airlines Cancelled Flight Compensation

Flight cancellation is one of the most frustrating experiences for any air traveler especially when you were informed by the last minute.

Under EC Regulation 261, If LOT Polish Airlines flight gets canceled without prior notice of at least 14 days, you could be eligible for compensation or a refund.

When can you claim compensation for LOT cancelled flight?

Under EU law, you could claim compensation for LOT flight cancellations, under the following conditions …

  • you were informed about flight cancellations less than 14 days prior to departure
  • the flights’ departure was from the EU airport, or arrival was to an EU airport, and
  • the reason behind it was the airlines’ fault, and not due to exceptional circumstances.

These are the two options available for you to choose from…

  • apply for a refund, or
  • ask for an alternative flight

If your alternate flight delays for more than 2 hours, you could be eligible for compensation.

You can claim between 125€ and 600€ depending upon …

  • days you were informed before
  • the length of delay, and
  • route distance
When can I ask for a refund for LOT flight delays or cancellations?
Sometimes passengers get confused between when to ask for a refund.

There are two different scenarios in which you may request a refund:

  1. flight was delayed at the departure for more than 5 hours and you do not wish to travel
  2. flight was cancelled without prior notice of at least 14 days, and the alternate transportation wasn’t convenient, and you were unwilling to travel

Whereas, in both the above cases, If you travelled and reached the final destination with a delay of more than 3 hours, you could claim compensation.

Am I eligible for LOT flight compensation?

Missed your connecting flight with LOT Polish Airlines?

It is possible for air travelers to miss their connecting flight due to delays, cancellations, or denied boarding. In such situations, you could be eligible for compensation.

In order to claim compensation for missed connecting flights, it is necessary that you booked the entire journey under one booking reference.

Under EC261 Regulation, you could be entitled to compensation if …

  • the same airline operates your connecting flight(s) which you missed due to a problem on your first flight, and
  • delay at the final destination is more than three hours.

LOT Airlines Overbooked Flight Compensation

If you were denied boarding due to overselling of the flight tickets, you could be eligible to claim compensation up to 600€.

To claim for overbooked flight compensation,

  • your departure or arrival airport should have been into EU member states
Can you claim when it's bad weather?
If the bad weather is under control and the other airlines are operational, you may claim compensation. Whereas, when the situation is out of control, the airlines are not to be blamed for it, and thus you could not claim.

These are known as ‘extraordinary circumstances’ which includes

  • air traffic control strikes
  • unavoidable security risks
  • acts of god

How to claim compensation for LOT Airlines flight delays or cancellations?

We are specialized in helping air passengers getting their compensation from the airline.

  1. To proceed, check your flight using our compensation checker tool.
  2. Provide us with some further flight information, and you are all set.
  3. We prepare and file a claim on your behalf in front of the airline, or court (if required).
  4. On a successful claim, we charge a success fee of 25% + VAT (VAT not applicable to non-EU residents).
  5. Don’t be late, claim for your rights today !

Why should you choose “ClaimFlights”?

  • No win No fee. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal action fee, or admin fee (even if we have to take your case to court)
  • Close to 100% Success in court
  • Success Fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Best Payout when compared with the other flight delay claim companies

About LOT Polish Airlines

LOT Polish Airlines is the flag carrier of Poland. The headquarters of this airline is located in Warsaw, Poland.

LOT Polish Airlines is considered as one of the oldest airlines in the world. It was established in 1928 by the Government of Poland.

The IATA code of LOT Polish Airlines is LO and the ICAO code is LOT.

LOT Polish Airlines

Source: Kiefer. from Frankfurt, Germany [ CC BY-SA ]

LOT Airlines hub is located at Warsaw Chopin Airport and Budapest Ferenc Liszt International Airport. The first flight of LOT Polish Airlines was from Bydgoszcz and Katowice in 1929.

In 1931, the crane and Gronowski’s logo was declared as the official logo which is embossed on the aircraft as well.

LOT Charters, LOT Flight Academy and Nordica are its subsidiaries. LOT Airlines also joined the Star Alliance in 2003.

Fleet Size and Destinations

LOT Polish Airlines operates 82 fleets and ordered 44 fleets, as of March 2020. The airlines fly to over 120 destinations across Europe, Asia, and North America.

The following are some of the major destinations of LOT Polish Airlines:

Country City
Poland Bydgoszcz, Rzeszów, Gdańsk, Katowice, Kraków, Lublin, Olsztyn, Poznań, Szczecin, Warsaw, Wrocław, Zielona Góra
Germany Berlin, Düsseldorf, Frankfurt, Hamburg, Hanover, Munich, Nuremberg, Stuttgart
United States Chicago, Los Angeles, Miami, Newark, New York City
Ukraine Kharkiv, Kyiv, Lviv, Odessa, Zaporizhia
Russia Kaliningrad, Moscow, Saint Petersburg
Sweden Gothenburg, Örebro, Stockholm
Romania Bucharest, Cluj-Napoca
Netherlands Amsterdam, Groningen
Denmark Billund, Copenhagen
Croatia Dubrovnik, Zagreb
Spain Barcelona, Madrid
Lithuania Kaunas, Vilnius
Luxembourg Luxembourg City
Switzerland Geneva, Zürich
Italy Milan, Venice
France Nice, Paris
Kazakhstan Nur-Sultan
Montenegro Podgorica
Singapore Singapore
Slovenia Ljubljana
Belgium Brussels
Hungary Budapest
Israel Tel Aviv
Moldova Chișinău
Serbia Belgrade
Turkey Istanbul
Armenia Yerevan
Canada Toronto
Cyprus Larnaca
Estonia Tallinn
Georgia Tbilisi
Austria Vienna
Czech Republic Prague
Lebanon Beirut
North Macedonia Skopje
Slovakia Košice
United Kingdom London
Belarus Minsk
India Delhi
Srilanka Colombo
Japan Tokyo
South Korea Seoul
Latvia Riga

LOT Polish Airlines check-in facility

Online check-in: Air passengers can check-in online using the LOT Polish Airlines web check-in service. You need to enter your name, reservation or ticket number, once the details are entered then you will easily collect your boarding pass either by print or you can send it to your mobile by text message.

This service opens 36 hours prior to the scheduled departure and closes 120 minutes before take-off.

LOT Polish Airlines baggage allowance policy

Carry-on Baggage
Ticket Type Hand Baggage Max. Size Max. Weight
LOT Business Class 2 Items 55 x 40 x 23 cm Each upto 9kg
LOT Premium Economy Class (Intercontinental Flights) 2 Items Both upto 12kg (1 piece max. 8 kg)
LOT Premium Economy Class (International Flights) 1 Item upto 8kg
LOT Economy Class 1 Item upto 8kg
LOT Economy Saver 1 Item upto 8kg
Check-In Baggage
Destinations LOT Business Class LOT Premium Economy LOT Economy Class (Standard, Flex) LOT Economy Saver
Domestic flights 1 Item up to 23 kg
International flights
(Europe and Middle East)
2 Items up to 32 kg each 2 Items up to 23 kg each 1 Item up to 23 kg
Intercontinental flights
(USA, Canada, Kazakhstan, India, Sri Lanka, Singapore, South Korea, Japan )
3 Items up to 32 kg each 2 Items up to 23 kg each 1 Item up to 23 kg each
Intercontinental flights
(Some Europe, Middle East and Asian Countries)
3 Items up to 32 kg each 2 Items up to 23 kg each 2 Items up to 23 kg each

LOT Polish Airlines Reviews

In terms of airline review, Skytrax has rated LOT Polish Airlines an average of 5 stars out of 10 based on 490 customer reviews as of April 07, 2020, for its customer services and performance.

Customers have rated 3 of 5 stars for its Food & Beverages, Seat Comfort, Value for Money and Staff Service, and 2 of 5 stars for In-flight entertainment.

LOT Airlines Contact Information

Before you leave, we have some interesting topics that might be interesting for you to read.

Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

What Customer Say About Us?

Choose Your Choice To Claim


Fee from $30 to $585 + hearing fee of $30 to $430
Risk of losing money if lose case
Some hours of your time is spent
Result unknown

Claim Flights

Additional databases and legal evidence
No cost risk, only pay if we win
Just 2 minutes of your time spent
Experts with high success rate


Outcome unclear, most airlines ignore customer claims
Takes hours of your time
Low cost risk
Case might end up in court anyhow

We help in many languages - ClaimFlights International Websites