LOT PLL Delayed or Cancelled Flight Compensation

If you have suffered flight disruptions with LOT Polish Airlines, you may be entitled to compensation for flight delays of more than 3 hours or cancellations without prior notice. We’re here to help you with compensation on a ‘No Win, No Fee’ basis.

Enter your flight details and check how much you are entitled to.

Here in this guide, you will get to know when and how you can claim compensation for LOT Polish Airlines flight delays, cancellations, and denied boarding incidents under EU Regulation EC 261/2004.

Had a Delayed or Canceled Flight with LOT Polish Airlines?

Getting frustrated due to LOT Polish Airlines flight delays or cancellations? Don’t worry. To give you a little relief, we have good news. Under EU Law, you may ask for compensation of up to 600€ from airlines.

Under EC Regulation 261/2004, you could be entitled to compensation for flight delays, flight cancellations, and denied boarding due to overbooking.

We would be delighted to help you with your claim. We at ClaimFlights, help air passengers who were left stranded at the airport due to delays or cancellations.

Continue reading this guide to know how and when you can claim compensation for delayed or canceled flights. We will help you find out whether you are eligible to get a reimbursement or not.

LOT Airlines passengers’ right to compensation

Flight delays or cancellations may happen for some reason. And it’s hard to avoid. Thanks to the European Regulation EC 261/2004, which at least provides certain benefits.

Under EU law EC 261, you could be entitled to compensation of up to 600€ or a refund from the airlines for longer flight delays, cancellations, missed connections, and overbooked flights.

You might be eligible for compensation if your flight reached the final destination with more than 3 hours delay, you were informed about the flight cancellations less than 14 days prior to its departure, or you were denied boarding due to oversold flight tickets.

You may claim compensation yourself directly from the airlines. However, airlines do not like to accept their fault and certainly avoid paying compensation.

To know whether you are eligible for compensation, all you have to do is just enter your flight details in our free flight compensation checker tool and get to know how much compensation you are owed from airlines.

Or, you may seek the help of our legal experts in order to get your money back for delayed or canceled flights.

Assign us your claim and let us fight for your rights

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LOT Flight Delay Compensation

For flight delays of more than three hours at the final destination, you could be eligible for LOT polish Airlines delayed flight compensation up to 600€ per person under EU law.

According to the EU 261 rule, you could claim financial compensation if …

  1. your flight was delayed for more than three hours on arrival
  2. your flight departed from, landed at, EU airport with a European airline
  3. and the reason behind it wasn’t extraordinary circumstances.

Some of the most common extraordinary circumstances may include bad weather conditions, political unrest, bird strikes, natural disasters, etc.

Was your flight delayed for more than 3 hours?

Claim Compensation

How much can I claim for LOT Airlines’ delayed or canceled flight?

The amount of compensation to claim varies between 250 to 600 Euros depending upon the length of the delay and the distance of your flight.

The table below shows the receivable compensation that you can request for LOT flight delays or cancellations:

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
(more than 3500 km)
e.g., Warsaw to Madrid e.g., Warsaw to Cairo e.g., Warsaw to Dubai
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

Are you looking for the best flight delay claim company that charges the lowest service fees? You can visit our price comparison page to find the best flight delay compensation claim company to file your claim.

Your Flight Has Been Delayed or Canceled. What Should You Do?


Ask a reason for the delay

Ask the airline for the reason behind the delay. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check your Eligibility

Enter your flight details into our compensation checker to check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

LOT Polish Airport Delays

If a LOT Polish Airlines flight is delayed for more than two hours and more than 5 hours at the departure airport, passengers are entitled to ‘Right to Care’ assistance.

For 2+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

LOT Flight Cancellation Compensation

Flight cancellation is one of the most frustrating experiences for any air traveler, especially when you are informed at the last minute.

Under EU law, you could claim LOT Polish Airlines canceled flight compensation under the following conditions …

  1. you were informed about flight cancellations less than 14 days prior to departure
  2. the flights’ departure was from the EU airport, or arrival was to an EU airport, and
  3. the reason behind it was the airlines’ fault, and not due to exceptional circumstances.

These are the two options available for you to choose from…

  1. apply for a refund, or
  2. ask for an alternative flight

If your alternate flight delays for more than 2 hours, you could be eligible for compensation.

You can claim between 125€ and 600€ depending upon …

    • days you were informed before
    • the length of delay, and
    • route distance

Was your flight cancelled without any notice?

Claim Compensation

Missed your connecting flight with LOT Polish Airlines?

It is possible for air travelers to miss their connecting flight due to delays, cancellations, or denied boarding. In such situations, you could be eligible for compensation.

In order to claim compensation for missed connecting flights, it is necessary that you book the entire journey under one booking reference.

Under EC261 Regulation, you could be entitled to compensation if …

    • the same airline operates your connecting flight(s) which you missed due to a problem on your first flight, and
    • delay at the final destination is more than three hours

Related Questions

When can I ask for a refund for LOT flight delays or cancellations?
Sometimes passengers get confused about when to ask for a refund.

There are two different scenarios in which you may request a refund:

  1. The flight was delayed at the departure for more than 5 hours, and you do not wish to travel
  2. Whereas, in both the above cases, If you traveled and reached the final destination with a delay of more than 3 hours, you could claim compensation.

Whereas, in both the above cases, If you travelled and reached the final destination with a delay of more than 3 hours, you could claim compensation.

Can you claim when it's bad weather?
If the bad weather is under control and the other airlines are operational, you may claim compensation. Whereas, when the situation is out of control, the airlines are not to be blamed for it, and thus you could not claim.

These are known as ‘extraordinary circumstances’, which include

  • air traffic control strikes
  • unavoidable security risks
  • acts of god

LOT Airlines Overbooked Flight Compensation

If you were denied boarding due to overselling of the flight tickets, you could be eligible to claim denied boarding compensation up to 600€.

To claim denied boarding compensation or overbooked flight compensation, your departure or arrival airport should have been in EU member states.

How to claim compensation for delayed or canceled flights?

We are specialized in helping air passengers to get their compensation quickly from the air carrier. With a track record of assisting over 23K+ passengers and achieving exceptional results, ClaimFlights is a trusted flight claim company.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Useful Information about LOT Polish Airlines

LOT Polish Airlines is the flag carrier of Poland. The headquarters of this airline is located in Warsaw, Poland.

It is considered as one of the oldest airlines in the world. It was established in 1928 by the Government of Poland.

Its IATA code is LO, and its ICAO code is LOT.

LOT Polish Airlines
Source: Kiefer. from Frankfurt, Germany [ CC BY-SA ]

Their hub is located at Warsaw Chopin Airport and Budapest Ferenc Liszt International Airport. Their first flight was from Bydgoszcz and Katowice in 1929.

In 1931, the crane and Gronowski’s logo was declared as the official logo, which is embossed on the aircraft as well.

LOT Charters, LOT Flight Academy, and Nordica are its subsidiaries. They joined the Star Alliance in 2003.

Fleet Size and Destinations
LOT Airlines operates 76 fleets and ordered 3 fleets, As of October 2023 . The airlines fly to over 120 destinations across Europe, Asia, and North America.

The following are some of its major destinations:


Country City
Poland Bydgoszcz, Gdańsk, Katowice, Kraków, Lublin, Olsztyn, Poznań, Rzeszów, Szczecin, Warsaw, Wrocław, Zielona Góra
Germany Berlin, Düsseldorf, Frankfurt, Hamburg, Munich, Nuremberg, Stuttgart
United States Chicago, Los Angeles, Miami, Newark, New York City
Sweden Arvidsjaur, Gällivare, Gothenburg, Stockholm
Romania Bucharest, Cluj-Napoca
Spain Barcelona, Madrid
Denmark Billund, Copenhagen
Croatia Dubrovnik, Zagreb
Italy Milan, Rome, Venice
India Delhi
Luxembourg Luxembourg City
Lithuania Kaunas, Vilnius
Albania Tirana
Armenia Yerevan
Austria Vienna
Azerbaijan Baku
Belgium Brussels
Bosnia and Herzegovina Sarajevo
Bulgaria Sofia
Canada Toronto
China Beijing
Cyprus Larnaca
Czech Republic Ostrava, Prague
Egypt Cairo
Estonia Tallinn
France Nice, Paris
Georgia Tbilisi
Hungary Budapest
Ireland Dublin
Japan Tokyo
Kazakhstan Astana
Latvia Riga
Lebanon Beirut
Moldova Chișinău
Montenegro Podgorica
Netherlands Amsterdam
North Macedonia Skopje
Serbia Belgrade
Slovakia Košice
Slovenia Ljubljana
South Korea Seoul
Srilanka Colombo
Switzerland Geneva, Zürich
Turkey Istanbul
LOT Polish Airlines Reviews
In terms of airline review, Skytrax has rated LOT Polish Airlines an average of 4 stars out of 10 based on 677 customer reviews as of November 2023, for its customer services and performance.

Customers have rated 3 of 5 stars for its Food & Beverages, Seat Comfort, Value for Money, and Staff Service, and 2 of 5 stars for In-flight entertainment.

LOT Polish Airlines Contact Information
The links below might be useful for you to contact LOT Airlines directly.

Website: LOT Polish Airlines

Customer Service: 1-844-869-8462

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Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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