KLM flight delays or cancellations

Flight delays or cancellations could be a headache, it can affect your travel plans. If any of such mishaps occurred, we could give you a little relief. Under EU law, you could be eligible for compensation for flight delays from KLM Airlines.

If you are entitled to claim compensation, we at ClaimFlights make sure to claim against KLM Airlines. We take your flight delay case on a ‘No Win No Fee’ basis, and even take your case to court at no extra cost.

To check if you’re eligible, you need to enter flight details in our free flight delay compensation calculator. To fill the KLM compensation claim form, it doesn’t take more than 2 minutes of your precious time.

Find out if you are eligible for compensation

KLM Airlines Passengers’ Right to Compensation

If you have booked a flight with KLM Airlines, and the flight was delayed, canceled or overbooked, you could be eligible for compensation under EC Regulation 261/2004.

That’s what EU law states. EC 261 rule protects the EU air passengers and helps to receive compensation up to 600€ from the airlines.

What to do if your KLM Airlines flight is delayed or canceled?

For KLM Airlines flight delays of more than three hours or flight cancellations without prior notice of at least 2 weeks, you could ask for compensation.

When can you claim KLM flight delay compensation?

You are entitled to compensation if your flight with KLM Airlines was delayed for more than three hours at the final destination.

Under which circumstances am I eligible for KLM delays compensation?

The most important factors to claim KLM Airlines flight delay compensation are …

  • your flight arrived with a delay of more than 3 hours
  • your KLM flight was departed or landed at an EU airport
  • and, the disruption wasn’t caused due to extraordinary circumstances

How much can you claim for KLM flight delays?

The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below clarifies how much you can claim for KLM Airlines’ delayed flight.

Claim amount Route distance Length of delay
250€ less than 1500 km 3+ hours
400€ between 1500 km to 3500 km 3+ hours
600€ * more than 3500 km 4+ hours (EU borders were crossed)
* the amount may get reduced by 50%, i.e., 300€, for distance over 3500 km and when EU borders were not crossed.

KLM Airlines departure delays

For 2+ hours departure delays, KLM Airlines must offer you …

  • free meals and refreshments
  • access to 2 free phone calls, email or fax

For flight delays of more than 5 hours …

  • you should be re-routed to the earliest available flight. Alternatively, you can request a refund of the ticket cost (which should be credited within 7 working days), if you were not willing to travel
  • hotel accommodation and transport facility between airport and hotel for an overnight delay, or when stay becomes necessary

In addition to it you are entitled to compensation too, if you reached your final destination with a delay of more than 3 hours.

What to do if an airline offers travel vouchers instead of compensation?
The airline may offer you a voucher or coupon for your delayed flight but remember that these perks can waive off your rights. And, the voucher could have limited validity. Be careful, never accept a voucher, as it has some validity period and you may waste your money.
Can I claim KLM flight compensation due to bad weather?
Extraordinary circumstances are beyond the control of the airlines, such as extreme bad weather, Tsunami, Coronavirus, or some ‘Act of God’. As these are beyond the control of airlines, you may not receive compensation for delayed or canceled flight.

What should I do before applying for compensation?

  • ☛ Ask the airline for the reason behind flight disruption
  • ☛ Get confirmation in writing from the airlines’ customer service
  • ☛ Note the actual arrival time (i.e., when the plane door was opened)
  • ☛ Collect additional evidence (e.g. photos, boarding pass, receipts, etc.)
  • Check if you are eligible for compensation
  • ☛ Assign us your case for a hassle-free claim (we work on a “No Win = No Fee” basis)
  • ☛ Or, contact the airline directly to claim on your own

Was your KLM Airlines flight delayed?

KLM Cancellation Compensation

While flight traveling it may happen that KLM Airlines could cancel their flight due to some reasons. But in this situation again EU Regulation 261 protects your rights.

If your flight was canceled without prior notice of at least 14 days, you may ask for flight cancellation compensation or ask for a KLM refund.

If KLM Airlines’s flight was canceled, you have two options to choose from …

  • apply for a refund, or
  • ask for an alternative flight

If your alternate flight delays for more than 2 hours at the final destination, you could be eligible for canceled flight compensation.

The amount to claim is between 125 euro and 600 euro for a cancelled flight depending upon …

  • days you were informed before
  • the length of delay, and
  • route distance

Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation.

How much can I claim for KLM flight cancellations?

KLM overbooked flight compensation

If you were denied boarding due to overbooking, you may be eligible for overbooked flight compensation under the European Regulation EC261 up to 600€.

Whereas to claim compensation …

  • you should not give up your seat voluntarily in exchange for some vouchers
  • you presented yourself at the airport on time for check-in
  • the departure or arrival airport belonged to the EU airport

In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.

KLM missed connecting flight compensation

You may be eligible for missed connection compensation under the European Union Regulation EC 261, if…

  • the entire journey was booked under one booking reference
  • your KLM flight was departed from the EU member state, or arrived at the EU member state
  • and, you reached the final destination later than three hours
Does it need to be an EU citizen to claim for KLM Airlines' delayed flight?
Any person who faced flight delays or cancellations can claim compensation under the EU 261 law. You do not need to be an EU citizen to claim. You could claim if either departed from or arrived at, the EU member states’ airport with a delay of more than 3 hours at the final destination.

Here’s the table below to summarize …

Origin and Destination EU-regulated Airline Non-EU regulated Airline
EU ✈ EU ✅ Yes ✅ Yes
EU ✈ Non-EU ✅ Yes ✅ Yes
Non-EU ✈ EU ✅ Yes ❌ No
Non-EU ✈ Non-EU ❌ No ❌ No

How to apply for compensation for a delayed flight?

  1. First, check if you are eligible to claim using our compensation checker tool.
  2. Provide us your flight details such as flight number, date, etc.
  3. We prepare and file a claim on behalf of you, also proceed with legal action if required
  4. Once we receive compensation, we charge a success fee of 25% + VAT (no VAT for non-EU residents).
  5. Don’t be late, claim for your rights today !

Why should you choose “ClaimFlights”?

  • No win No fee. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal action fee, or admin fee (even if we have to take your case to court)
  • Close to 100% Success in court
  • Success Fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Best Payout when compared with the other flight delay claim companies
  • Test Winner in many flight delay provider tests

Assign us your claim and let us fight for your rights

Useful information about KLM Airlines

KLM Airlines
KLM Royal Dutch Airlines, legal name Koninklijke Luchtvaart Maatschappij N.V. also known as KLM, came into existence in 1919.

Its IATA code is ‘KL’, and the ICAO code is ‘KLM’.

Its headquarters is located at Amstelveen, North-Holland, Netherlands. And, its hub is at Amsterdam Airport.

It is one of the oldest airlines that still happens to be operating under its original name. It is known as one of the safest airlines all over the world.

The subsidiaries include Transavia, KLM Cityhopper, KLM Asia, Cygnific and Martin Air. Its parent company is Air France-KLM Group, which is also a member of the SkyTeam airline alliance.

Fleet Size and Destinations

The current fleet size of KLM is 116. It serves 133 destinations in 70 countries.

Country City
United States Atlanta, Austin, Boston, Chicago, Houston, Las Vegas, Los Angeles, Miami, Minneapolis–Saint Paul, New York City, San Francisco, Salt Lake City, Washington, D.C.
United Kingdom Aberdeen, Birmingham, Bristol, Cardiff, Durham, Edinburgh, Glasgow, Leeds/Bradford, Manchester, Newcastle upon Tyne, Norwich
Germany Berlin, Bremen, Dresden, Düsseldorf, Frankfurt, Hamburg, Hanover, Munich, Nuremberg, Stuttgart
Italy Bologna, Cagliari, Catania, Florence, Milan, Naples, Rome, Turin, Venice
Norway Ålesund, Bergen, Kristiansand, Sandefjord, Stavanger, Trondheim
Spain Alicante, Barcelona, Bilbao, Ibiza, Madrid, Málaga, Valencia
France Bordeaux, Lyon, Marseille, Montpellier, Nice, Toulouse
Canada Calgary, Edmonton, Montreal, Toronto, Vancouver
Sweden Gothenburg, Linköping, Stockholm, Växjö
Brazil Fortaleza, Rio de Janeiro, São Paulo
Poland Gdańsk, Krakow, Warsaw, Wrocław
Denmark Aalborg, Billund, Copenhagen
Tanzania Dar es Salaam, Kilimanjaro
India Bengaluru, Delhi, Mumbai
Russia Moscow, Saint Petersburg
South Africa Cape Town, Johannesburg
Colombia Bogotá, Cartagena
Costa Rica Liberia, San José
Indonesia Denpasar, Jakarta
Ecuador Guayaquil, Quito
United Arab Emirates Abu Dhabi, Dubai
Luxembourg Luxembourg City
Switzerland Geneva, Zurich
Croatia Split, Zagreb
Portugal Lisbon, Porto
Argentina Buenos Aires
Austria Graz, Vienna
Ireland Cork, Dublin
Japan Osaka, Tokyo
Malaysia Kuala Lumpur
Kuwait Kuwait City
Mexico Mexico City
Panama Panama City
Sint Maarten Philipsburg
Aruba Oranjestad
Bonaire Kralendijk
Curaçao Willemstad
Suriname Paramaribo
Hong Kong Hong Kong
Netherlands Amsterdam
Romania Bucharest
Singapore Singapore
Belgium Brussels
Chile Santiago
Finland Helsinki
Hungary Budapest
Israel Tel Aviv
Namibia Windhoek
France Mulhouse
Germany Freiburg
Turkey Istanbul
Kenya Nairobi
Thailand Bangkok
Uganda Entebbe
Angola Luanda
Bahrain Manama
Cuba Havana
Czech Republic Prague
Greece Athens
Oman Muscat
Philippines Manila
Rwanda Kigali
Saudi Arabia Dammam
Taiwan Taipei
Ghana Accra
Nigeria Lagos
South Korea Seoul
Switzerland Basel
Peru Lima
Ukraine Kiev

KLM Airlines Baggage Policy

Carry-On
Ticket Type Hand Baggage Max. Size Max. Weight
Economy Class (European and Intercontinental flights) 1 Item 55 x 35 x 25 cm 12kg (26 Ibs)
1 Accessory Bag 40 x 30 x 15 cm
Business Class (European and Intercontinental flights) 2 Item 55 x 35 x 25 cm 18kg (40 Ibs)
1 Accessory Bag 40 x 30 x 15 cm
Infant Passengers 1 item 55 x 35 x 25 cm 12kg (26 Ibs)
Check-In Baggage
Ticket Type Checked Baggage Max. Size Max. Weight
Economy Class (European and Intercontinental flights) 1 Item 158 cm / 62 inch 23kg (50 Ibs)
Business Class (European and Intercontinental flights) 2 item 158 cm / 62 inch 32kg (70.5 Ibs)
Infant Passengers 1 item 10kg (22 Ibs)
If your baggage is lost or damaged while travelling at the airport you may contact the Baggage Service Office, and for reimbursement, you can contact the KLM Customer Contact Centre.

KLM Airlines Reviews

KLM Airlines have been rated 6 out of 10 stars by Skytrax reviewed by more than 1145 air passengers as of April 2020. SkyTrax rates airlines based upon their quality, performance, and services.

In terms of on-board services, KLM Airlines air passengers gave 3 stars out of 5 for inflight entertainment, food & beverages, seat comfort, and value for money, 4 stars out of 5 for their staff service.

This information or links might be useful for you to contact KLM Airlines directly:

Before you leave, we have some interesting topics that might be interesting for you to read.

Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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