London Heathrow Airport Delay / Cancellation Compensation Rights

Heathrow Flight Delays or Cancellations

For Heathrow flight delays or cancellations, you could be entitled to compensation up to 600€ under EU law EC 261.

Enter your flight details and check how much you are entitled to.

Heathrow flight delay or cancellation rights

Are you one of the victims facing delays at Heathrow, or cancellations, and don’t know how to go about it?

Here is all you need to know when your flight was delayed or cancelled. You may have the right to compensation or refund.

You may be eligible for compensation if …

  1. You reached the final destination later than 3 hours
  2. You were departed from Heathrow Airport
  3. You arrived at Heathrow Airport with EU-registered airline
  4. And, the delay was not due to extraordinary circumstances

The amount of compensation varies between 250€ to 600€ depending upon the route distance and length of the delay.

Here is all you need to know when your London Heathrow Airport flight was delayed or canceled. You may have the right to compensation or refund from the airlines.

How much can I claim for Heathrow Airport flight delays?

The amount of compensation varies between 250€ to 600€ depending upon the route distance and length of the delay.

The table below shows the amount of compensation that you can claim under the EU Regulation 261/2004:

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
(more than 3500 km)
e.g., Frankfurt to Madrid e.g., Frankfurt to Istanbul e.g., Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

Your Flight Has Been Delayed or Canceled. What Should You Do?


Ask a reason for the delay

Ask the airline for the reason behind the delay. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check your Eligibility

Enter your flight details into our compensation checker to check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Passenger Rights under EU 261 Rule

Under EC Regulation 261/2004, air passengers are entitled to compensation or refund from the airlines for longer flight delays, cancellations and denied boarding due to overbooking.

In these cases, you can claim compensation, if the airline was responsible for …

  • flight delays: if you reached the final destination with more than 3 hours delay
  • flight cancellations: if you were informed about flight cancellation without any prior notice of at least 0 to 14 days of departure
  • overbooking: if you were denied to board your flight due to overselling of flight tickets.
  • missed connection: if you missed your connecting flight due to delay or cancellation of your first flight, and reached later than 3 hours at the final destination.

Whereas, if the flight disruptions were caused due to some extraordinary circumstances there is no compensation.

Examples of such circumstances include strike action (pilot strike, air traffic control strike etc), security threats, tsunami, extreme bad weather conditions, or any ‘Act of God’.

London Heathrow Flight Delays

Under EU Regulation 261/2004, you are entitled to financial compensation or refund for longer flight delays.

Let’s understand, under what circumstances you can claim compensation and when you can ask for a refund.

Heathrow arrivals delays

For flight delays over three hours on arrivals, you could be entitled to compensation up to 600€ (or £510).

Flight departure delays

If there’s delay at departure, you are eligible for “Right to Care”. The airlines must offer:

For 2+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Plus, compensation of up to 600 Euros, if you reached your final destination later than three hours.

Heathrow Flight Cancelled Flights

Heathrow flights’ cancelled without prior notice of at least 14 days, you can either apply for a refund, or you may ask for an alternate flight.

If your alternate flight or re-scheduled flight delays for more than 2 hours, you could be eligible for compensation under EU law.

The amount of compensation is between 125€ and 600€ depending upon …

  1. days you were informed before
  2. length of delay, and
  3. route distance

Missed Flight Connection

You may be eligible for missed flight compensation up to 600€ under the European Union Regulation EC261,

If …

  • the same airline operates your connecting flight(s) which you missed due to a delay or cancellation of your first flight, and
  • the delay at the final destination is more than three hours.

Does the EU 261 rule apply to Heathrow Airport flights?

No matter from which country you belong to, or whatever citizenship you had, if you travel from any of the European destinations or travel from the non-EU airport to EU Airport with EU-registered airline, you are eligible under EC Regulation 261/2004.

Origin and Destination EU Airline Non-EU Airline
EU ✈ Non-EU
Non-EU ✈ EU
Non-EU ✈ Non-EU

How to claim compensation for delayed or canceled flights?

We are specialized in helping air passengers to get their compensation quickly from the air carrier. With a track record of assisting over 23K+ passengers and achieving exceptional results, ClaimFlights is a trusted flight claim company.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful Information About London Heathrow Airport:

As one of the largest airports in the world, Heathrow Airport has its own string of challenges as it has to deal with a large stream of passengers on a daily basis.

Heathrow, LHR Airport is the second busiest in the world by international passenger traffic and also ranks the world’s seventh busiest airport in terms of passengers’ traffic.

As per the Wikipedia report, In 2019, total passengers traffic of Heathrow Airport was around 80.9 million passengers.

Along with Stansted, Luton, Southend, London City, and Gatwick, Heathrow is one of six airports with scheduled services serving the air passengers to or from London, UK.


Source: Warren Rohner [CC BY-SA]


The IATA code of Heathrow Airport is “LHR”.

Hub, and Base
London LHR Airport serves as the main base for Virgin Atlantic Airline and is operating as a hub for British Airways.
Airport Terminals
The Airport has four terminals: Terminal 2, Terminal 3, Terminal 4 and Terminal 5. All terminals lie within the Travel Zone with free travel between the terminals.

Terminal 2 is also known as Queen’s Terminal and it has all the facilities for a traveller such as 52 shops, cooling station for chilled water and bars.

Terminal 4 is connected to Terminal 2 and Terminal 3.

You can avail Heathrow Express trains and the Underground Piccadilly line for transfers from Terminals 2 and 3 to Terminals 4 and 5.

The UK Government has also proposed a high-speed rail link between Heathrow and Gatwick airport called Heathwick.

Terminal Assigned for
Terminal 2 Star Alliance and few non-aligned airlines flights.
Terminal 3 Oneworld Airlines such as Virgin Atlantic, Delta Air Lines, Middle East Airlines and several non-aligned airlines.
Terminal 4 SkyTeam such as Malaysia Airlines, Qatar Airways and most non-aligned airlines.
Terminal 5 British Airways and Iberia airlines flights.
Heathrow Airport Destinations
Airlines Country Destinations
British Airways United States Las Vegas, Miami, Denver, Phoenix-Sky Harbor, Los Angeles, Boston, Newark, San Francisco, New York-JFK, Dallas/Fort Worth, Houston, Chicago-O’Hare, Atlanta, Washington-Dulles, Austin, Baltimore, Philadelphia, San Diego, Seattle/Tacoma
United Kingdom Manchester, Newcastle upon Tyne, Leeds/Bradford, Belfast, Inverness, Aberdeen, Edinburgh, Glasgow
Italy Bologna, Catania, Milan (Linate & Malpensa), Pisa, Rome-Fiumicino, Venice-Marco Polo
Germany Dusseldorf, Berlin-Tegel, Hamburg, Hanover, Munich, Stuttgart, Frankfurt
France Lyon, Marseille, Paris (Charles de Gaulle & Orly), Nice, Toulouse
Spain Barcelona, Bilbao, Gibraltar, Palma de Mallorca, Madrid, Ibiza
China Beijing, Chengdu, Shanghai-Pudong, Hong Kong
India Delhi, Mumbai, Bangalore, Chennai, Hyderabad
Brazil Rio de Janeiro-Galeao, Sao Paulo-Guarulhos
Canada Toronto-Pearson, Calgary, Vancouver
Norway Oslo-Gardermoen, Bergen, Stavanger
Russia Moscow-Domodedovo, St Petersburg
Middle East Kuwait, Bahrain, Beirut, Muscat
Switzerland Basel/Mulhouse, Geneva, Zurich
South Africa Cape Town, Johannesburg-Tambo
Sweden Gothenburg, Stockholm-Arlanda
Japan Tokyo (Haneda & Narita)
Poland Warsaw-Chopin, Krakow
Thailand Bangkok-Suvarnabhumi
Israel Tel Aviv-Ben Gurion
Denmark Copenhagen, Billund
Argentina Buenos Aires-Ezeiza
Iceland Reykjavik-Keflavik
Romania Bucharest-Otopeni
Kenya Nairobi-Kenyatta
Austria Vienna, Salzburg
United Arab Emirates Abu Dhabi, Dubai
Jordan Amman-Queen Alia
Turkey Istanbul-Ataturk
Luxembourg Luxembourg City
Saudi Arabia Jeddah, Riyadh
Ukraine Kiev-Boryspil
Nigeria Lagos, Abuja
Malaysia Kuala Lumpur
Mexico Mexico City
Netherlands Amsterdam
Hungary Budapest
Finland Helsinki
Belgium Brussels
Costa Rica San Jose
Cyprus Larnaca
Portugal Lisbon
Czech Republic Prague
Greece Athens
Australia Sydney
Ireland Dublin
Angola Luanda
Singapore Changi
Croatia Zagreb
Ghana Accra
Egypt Cairo
Bulgaria Sofia
Qatar Doha
Virgin Atlantic United States Boston, Los Angeles, Miami, New York-JFK, Newark, San Francisco, Washington-Dulles
China Hong Kong, Shanghai-Pudong
South Africa Johannesburg-Tambo
Georgia Atlanta
United Arab Emirates Dubai
India Delhi
Nigeria Lagos
EasyJet United Kingdom Bristol, Edinburgh, Liverpool, London (Gatwick & Luton)
Spain Paris-Charles de Gaulle
Italy Milan-Malpensa
Portugal Lisbon
France Lyon
Scandinavian Airlines Norway Oslo-Gardermoen, Stavanger
Sweden Stockholm-Arlanda
Denmark Copenhagen
Air India India Ahmadabad, Delhi, Mumbai
United States Newark
EVA Air Thailand Bangkok-Suvarnabhumi
Taiwan Taipei-Taiyuan
Royal Brunei Airlines Brunei Bandar Seri Begawan
United Arab Emirates Dubai
Qantas Australia Melbourne, Sydney
United Arab Emirates Dubai
Vietnam Airlines China Ho Chi Minh City
Vietnam Hanoi
Air New Zealand United States Los Angeles
New Zealand Auckland
Aegean Airlines Cyprus Larnaca
Greece Athens
American Airlines United States Charlotte, Chicago-O’Hare, Dallas/Fort Worth, Los Angeles, Miami, New York-JFK, Philadelphia, Raleigh/Durham
Air Canada Canada Calgary, Halifax, Montreal-Trudeau, Ottawa, St. John’s/Newfoundland, Toronto-Pearson, Vancouver
United Airlines United States Chicago-O’Hare, Houston, Los Angeles, Newark, San Francisco, Washington-Dulles
Delta Air Lines United States Boston, New York-JFK, Atlanta, Detroit, Minneapolis/St. Paul, Philadelphia
Iberia Express Spain Asturias, Las Palmas de Gran Canaria, Palma de Mallorca, Tenerife
Royal Air Maroc Morocco Casablanca, Marrakech, Tangier
Aer Lingus Ireland Belfast, Cork, Dublin, Shannon
Alitalia Italy Milan-Linate, Rome-Fiumicino
Pakistan International Airlines Pakistan Islamabad, Karachi, Lahore
Eurowings Germany Dusseldorf, Hamburg, Stuttgart, Cologne
Vueling Spain A Coruna, Barcelona
Lufthansa Germany Frankfurt, Munich
Swiss International Air Lines Switzerland Geneva, Zurich
EgyptAir Egypt Cairo, Luxor
Air Serbia Serbia Belgrade
Austrian Airlines Austria Vienna
Heathrow Airport Check-in
There are several check-in zones available across all the terminals. Airport has many check-in facilities such as Terminal 2 has self-service check-in machines, online and mobile check-in.

Heathrow Airport News

Get all the latest news or updates on scheduled flights, LHR arrivals and departures etc. on their official website.

Heathrow Airport Weather

The major cause of Heathrow Airport weather warnings and frequent delays is due to the snow or ice over the runways. Weather warnings could come down to lots of causes such as wind, snow, fog and heavy rainfall.

In such circumstances when it’s not your fault, you should check your flight’s status and speak to the airline crew, or alternatively read on your rights.

Why choose “ClaimFlights”?

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Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

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We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.

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Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:



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