Heathrow Flight Delays or Cancellations

For Heathrow flight delays or cancellations, you could be entitled to compensation up to 600€ under EU law EC 261.

Enter your flight details and check how much you are entitled to.

Here is an ultimate guide to claim compensation for Heathrow flight delays, cancellations, and denied boarding incidents under EU flight delay compensation Regulation EC 261/2004.

Table of Content

Heathrow Delayed or Canceled Flights Rights

How much can you claim for Heathrow delayed flight?

What should I do if my flight was delayed?

Your rights under EU 261 rule

Heathrow delayed flight rights

Flight cancellations rights

Missed connecting flight rights

Am I eligible for compensation?

How to claim for flight delays or cancellations?

About Heathrow

Why choose “Claim Flights”?

Heathrow flight delay or cancellation rights

Are you one of the victims facing delays at Heathrow, or cancellations, and don’t know how to go about it?

Here is all you need to know when your flight was delayed or cancelled. You may have the right to compensation or refund.

You may be eligible for compensation if …

You reached the final destination later than 3 hours
You were departed from Heathrow Airport
You arrived at Heathrow Airport with EU-registered airline
And, the delay was not due to extraordinary circumstances

The amount of compensation varies between 250€ to 600€ depending upon the route distance and length of the delay.

Here is all you need to know when your London Heathrow Airport flight was delayed or canceled. You may have the right to compensation or refund from the airlines.

How much can I claim for Heathrow Airport flight delays?

The amount of compensation varies between 250€ to 600€ depending upon the route distance and length of the delay.

The table below shows the amount of compensation that you can claim under the EU Regulation 261/2004:

Short distance (up to 1500 km)	Medium distance (1501 to 3500 km)	Long-distance (more than 3500 km)
e.g., Frankfurt to Madrid	e.g., Frankfurt to Istanbul	e.g., Frankfurt to New York
€250	€400	€600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

Your Flight Has Been Delayed or Canceled. What Should You Do?

w

Ask a reason for the delay

Ask the airline for the reason behind the delay. Get confirmation in writing from the airlines’ customer service.

l

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

i

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.



Check your Eligibility

Enter your flight details into our compensation checker to check if you are eligible for compensation.



Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).



Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Claim Compensation

Passenger Rights under EU 261 Rule

Under EC Regulation 261/2004, air passengers are entitled to compensation or refund from the airlines for longer flight delays, cancellations and denied boarding due to overbooking.

In these cases, you can claim compensation, if the airline was responsible for …

☛flight delays: if you reached the final destination with more than 3 hours delay
☛flight cancellations: if you were informed about flight cancellation without any prior notice of at least 0 to 14 days of departure
☛overbooking: if you were denied to board your flight due to overselling of flight tickets.
☛missed connection: if you missed your connecting flight due to delay or cancellation of your first flight, and reached later than 3 hours at the final destination.

Whereas, if the flight disruptions were caused due to some extraordinary circumstances there is no compensation.

Examples of such circumstances include strike action (pilot strike, air traffic control strike etc), security threats, tsunami, extreme bad weather conditions, or any ‘Act of God’.

London Heathrow Flight Delays

Under EU Regulation 261/2004, you are entitled to financial compensation or refund for longer flight delays.

Let’s understand, under what circumstances you can claim compensation and when you can ask for a refund.

Heathrow arrivals delays

For flight delays over three hours on arrivals, you could be entitled to compensation up to 600€ (or £510).

Flight departure delays

If there’s delay at departure, you are eligible for “Right to Care”. The airlines must offer:

For 2+ Hours of Flight Delays



Foods/Snacks

Free meals and refreshments.



Communication

2 free phone calls, email or fax service.

For 5+ Hours of Flight Delays



Foods/Snacks

Free meals and refreshments.



Communication

2 free phone calls, email or fax service.



Flight

Re-routed to the earliest available flight



Refund

Refund of the ticket cost, if you were unwilling to travel



Accommodation

Hotel accommodation & transport facility for an overnight delay.

Plus, compensation of up to 600 Euros, if you reached your final destination later than three hours.

Heathrow Flight Cancelled Flights

Heathrow flights’ cancelled without prior notice of at least 14 days, you can either apply for a refund, or you may ask for an alternate flight.

If your alternate flight or re-scheduled flight delays for more than 2 hours, you could be eligible for compensation under EU law.

The amount of compensation is between 125€ and 600€ depending upon …

days you were informed before
length of delay, and
route distance

Missed Flight Connection

You may be eligible for missed flight compensation up to 600€ under the European Union Regulation EC261,

If …

→the same airline operates your connecting flight(s) which you missed due to a delay or cancellation of your first flight, and
→the delay at the final destination is more than three hours.

Does the EU 261 rule apply to Heathrow Airport flights?

No matter from which country you belong to, or whatever citizenship you had, if you travel from any of the European destinations or travel from the non-EU airport to EU Airport with EU-registered airline, you are eligible under EC Regulation 261/2004.

Origin and Destination	EU Airline	Non-EU Airline
EU ✈ EU	✅	✅
EU ✈ Non-EU	✅	✅
Non-EU ✈ EU	✅	❌
Non-EU ✈ Non-EU	❌	❌

How to claim compensation for delayed or canceled flights?

We are specialized in helping air passengers to get their compensation quickly from the air carrier. With a track record of assisting over 23K+ passengers and achieving exceptional results, ClaimFlights is a trusted flight claim company.

1

Check Entitlement

More Info

Check if you can claim using our compensation checker tool.

2

Enter Flight Details

More Info

Fill in your flight number, date of journey, and some further information.

3

Assign to us

More Info

For a hassle-free claim, assign us your case by signing the digital contract.

4

We process your case

More Info

Our claim experts will take all your hassles, and claim on behalf of you.

5

Get Compensation

More Info

Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Claim Compensation

Useful Information About London Heathrow Airport:

As one of the largest airports in the world, Heathrow Airport has its own string of challenges as it has to deal with a large stream of passengers on a daily basis.

Heathrow, LHR Airport is the second busiest in the world by international passenger traffic and also ranks the world’s seventh busiest airport in terms of passengers’ traffic.

As per the Wikipedia report, In 2019, total passengers traffic of Heathrow Airport was around 80.9 million passengers.

Along with Stansted, Luton, Southend, London City, and Gatwick, Heathrow is one of six airports with scheduled services serving the air passengers to or from London, UK.

Source: Warren Rohner [CC BY-SA]

IATA Code

The IATA code of Heathrow Airport is “LHR”.

Hub, and Base

London LHR Airport serves as the main base for Virgin Atlantic Airline and is operating as a hub for British Airways.

Airport Terminals

The Airport has four terminals: Terminal 2, Terminal 3, Terminal 4 and Terminal 5. All terminals lie within the Travel Zone with free travel between the terminals.

Terminal 2 is also known as Queen’s Terminal and it has all the facilities for a traveller such as 52 shops, cooling station for chilled water and bars.

Terminal 4 is connected to Terminal 2 and Terminal 3.

You can avail Heathrow Express trains and the Underground Piccadilly line for transfers from Terminals 2 and 3 to Terminals 4 and 5.

The UK Government has also proposed a high-speed rail link between Heathrow and Gatwick airport called Heathwick.

Terminal	Assigned for
Terminal 2	Star Alliance and few non-aligned airlines flights.
Terminal 3	Oneworld Airlines such as Virgin Atlantic, Delta Air Lines, Middle East Airlines and several non-aligned airlines.
Terminal 4	SkyTeam such as Malaysia Airlines, Qatar Airways and most non-aligned airlines.
Terminal 5	British Airways and Iberia airlines flights.

Heathrow Airport Destinations

Airlines	Country	Destinations
British Airways	United States	Las Vegas, Miami, Denver, Phoenix-Sky Harbor, Los Angeles, Boston, Newark, San Francisco, New York-JFK, Dallas/Fort Worth, Houston, Chicago-O’Hare, Atlanta, Washington-Dulles, Austin, Baltimore, Philadelphia, San Diego, Seattle/Tacoma
	United Kingdom	Manchester, Newcastle upon Tyne, Leeds/Bradford, Belfast, Inverness, Aberdeen, Edinburgh, Glasgow
	Italy	Bologna, Catania, Milan (Linate & Malpensa), Pisa, Rome-Fiumicino, Venice-Marco Polo
	Germany	Dusseldorf, Berlin-Tegel, Hamburg, Hanover, Munich, Stuttgart, Frankfurt
	France	Lyon, Marseille, Paris (Charles de Gaulle & Orly), Nice, Toulouse
	Spain	Barcelona, Bilbao, Gibraltar, Palma de Mallorca, Madrid, Ibiza
	China	Beijing, Chengdu, Shanghai-Pudong, Hong Kong
	India	Delhi, Mumbai, Bangalore, Chennai, Hyderabad
	Brazil	Rio de Janeiro-Galeao, Sao Paulo-Guarulhos
	Canada	Toronto-Pearson, Calgary, Vancouver
	Norway	Oslo-Gardermoen, Bergen, Stavanger
	Russia	Moscow-Domodedovo, St Petersburg
	Middle East	Kuwait, Bahrain, Beirut, Muscat
	Switzerland	Basel/Mulhouse, Geneva, Zurich
	South Africa	Cape Town, Johannesburg-Tambo
	Sweden	Gothenburg, Stockholm-Arlanda
	Japan	Tokyo (Haneda & Narita)
	Poland	Warsaw-Chopin, Krakow
	Thailand	Bangkok-Suvarnabhumi
	Israel	Tel Aviv-Ben Gurion
	Denmark	Copenhagen, Billund
	Argentina	Buenos Aires-Ezeiza
	Iceland	Reykjavik-Keflavik
	Romania	Bucharest-Otopeni
	Kenya	Nairobi-Kenyatta
	Austria	Vienna, Salzburg
	United Arab Emirates	Abu Dhabi, Dubai
	Jordan	Amman-Queen Alia
	Turkey	Istanbul-Ataturk
	Luxembourg	Luxembourg City
	Saudi Arabia	Jeddah, Riyadh
	Ukraine	Kiev-Boryspil
	Nigeria	Lagos, Abuja
	Malaysia	Kuala Lumpur
	Mexico	Mexico City
	Netherlands	Amsterdam
	Hungary	Budapest
	Finland	Helsinki
	Belgium	Brussels
	Costa Rica	San Jose
	Cyprus	Larnaca
	Portugal	Lisbon
	Czech Republic	Prague
	Greece	Athens
	Australia	Sydney
	Ireland	Dublin
	Angola	Luanda
	Singapore	Changi
	Croatia	Zagreb
	Ghana	Accra
	Egypt	Cairo
	Bulgaria	Sofia
	Qatar	Doha
Virgin Atlantic	United States	Boston, Los Angeles, Miami, New York-JFK, Newark, San Francisco, Washington-Dulles
	China	Hong Kong, Shanghai-Pudong
	South Africa	Johannesburg-Tambo
	Georgia	Atlanta
	United Arab Emirates	Dubai
	India	Delhi
	Nigeria	Lagos
EasyJet	United Kingdom	Bristol, Edinburgh, Liverpool, London (Gatwick & Luton)
	Spain	Paris-Charles de Gaulle
	Italy	Milan-Malpensa
	Portugal	Lisbon
	France	Lyon
Scandinavian Airlines	Norway	Oslo-Gardermoen, Stavanger
	Sweden	Stockholm-Arlanda
	Denmark	Copenhagen
Air India	India	Ahmadabad, Delhi, Mumbai
Air India	United States	Newark
EVA Air	Thailand	Bangkok-Suvarnabhumi
EVA Air	Taiwan	Taipei-Taiyuan
Royal Brunei Airlines	Brunei	Bandar Seri Begawan
Royal Brunei Airlines	United Arab Emirates	Dubai
Qantas	Australia	Melbourne, Sydney
Qantas	United Arab Emirates	Dubai
Vietnam Airlines	China	Ho Chi Minh City
Vietnam Airlines	Vietnam	Hanoi
Air New Zealand	United States	Los Angeles
Air New Zealand	New Zealand	Auckland
Aegean Airlines	Cyprus	Larnaca
Aegean Airlines	Greece	Athens
American Airlines	United States	Charlotte, Chicago-O’Hare, Dallas/Fort Worth, Los Angeles, Miami, New York-JFK, Philadelphia, Raleigh/Durham
Air Canada	Canada	Calgary, Halifax, Montreal-Trudeau, Ottawa, St. John’s/Newfoundland, Toronto-Pearson, Vancouver
United Airlines	United States	Chicago-O’Hare, Houston, Los Angeles, Newark, San Francisco, Washington-Dulles
Delta Air Lines	United States	Boston, New York-JFK, Atlanta, Detroit, Minneapolis/St. Paul, Philadelphia
Iberia Express	Spain	Asturias, Las Palmas de Gran Canaria, Palma de Mallorca, Tenerife
Royal Air Maroc	Morocco	Casablanca, Marrakech, Tangier
Aer Lingus	Ireland	Belfast, Cork, Dublin, Shannon
Alitalia	Italy	Milan-Linate, Rome-Fiumicino
Pakistan International Airlines	Pakistan	Islamabad, Karachi, Lahore
Eurowings	Germany	Dusseldorf, Hamburg, Stuttgart, Cologne
Vueling	Spain	A Coruna, Barcelona
Lufthansa	Germany	Frankfurt, Munich
Swiss International Air Lines	Switzerland	Geneva, Zurich
EgyptAir	Egypt	Cairo, Luxor
Air Serbia	Serbia	Belgrade
Austrian Airlines	Austria	Vienna

Heathrow Airport Check-in

There are several check-in zones available across all the terminals. Airport has many check-in facilities such as Terminal 2 has self-service check-in machines, online and mobile check-in.

Heathrow Airport News

Get all the latest news or updates on scheduled flights, LHR arrivals and departures etc. on their official website.

Heathrow Airport Weather

The major cause of Heathrow Airport weather warnings and frequent delays is due to the snow or ice over the runways. Weather warnings could come down to lots of causes such as wind, snow, fog and heavy rainfall.

In such circumstances when it’s not your fault, you should check your flight’s status and speak to the airline crew, or alternatively read on your rights.