Turkish Airlines Flight Delays or Cancellations

For Turkish Airlines flight delays or cancellations, you may have the right to compensation up to 600€ under EU law.

Here is a complete guide on Turkish Airlines flight delays, cancellations, and denied boarding rights.

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Turkish Airlines right to compensation

You may have the right to compensation for Turkish Airlines flight delays, cancellations, and denied boarding under EU law.

Let us understand your rights, i.e. when you can claim compensation for Turkish Airlines flight delays or cancellations.

For Turkish Airlines flight delays of more than three hours or cancellations without prior notice of at least 14 days, you are eligible for compensation under EU Regulation 261/2004.

Turkish Airlines flight delay compensation

Under EU air passenger rights EC 261, you are eligible for Turkish Airlines flight delay compensation under the following circumstances …

  1. you arrived at the final destination later than 3 hours
  2. you were departed from EU airport or arrived at an EU airport
  3. and, the delay was not due to extraordinary circumstances

How much can I claim for Turkish Airlines flight delays?

The amount of compensation is between 250€ to 600€. It depends upon the travel distance and the length of the delay.

The table below shows the amount of compensation you can claim for Turkish Airlines delays

Length of Delay Travel Distance Compensation
3+ hours less than 1500 km 250€ (approx. $280)
Between 1500 km to 3500 km 400€ (approx. $450)
more than 1500 km (within EU) 400€ (approx. $450)
3 to 4 hours 3500+ km (EU to Non-EU flight) 300€ (approx. $340)
4+ hours 3500+ km (EU to Non-EU flight) 600€ (approx. $680)

Turkish Airlines departure delays

If your Turkish Airlines was delayed for two hours or more, you are eligible for ‘right to care’ under the EU 261 rule.

  • free meals and refreshments
  • access to 2 free phone calls, email or fax

And, If your flight was delayed for more than five hours,

  • you can request a refund
  • hotel accommodation and transport facility for an overnight delay, or when stay becomes necessary

What to do when your Turkish Airlines flight delays?

  • ☛ ask the airlines’ for the reason behind it
  • ☛ get a confirmation of it, in writing
  • ☛ note the actual arrival time when you landed
  • ☛ collect evidence (e.g. boarding pass, voucher, receipts, etc)
  • check if you are eligible for compensation
  • ☛ assign us your case for a hassle-free claim
  • ☛ or, file a claim through Turkish Airlines directly

Turkish Airlines Flight Delay Claim

Turkish Airlines flight cancellations

For Turkish Airlines flight cancellations without prior notice of at least 14 days, you could be eligible for compensation or refund under the EC Regulation 261/2004.

For Turkish Airlines canceled flight, you have two options to choose from …

  • apply for a refund
  • ask for an alternative flight

When can I claim for Turkish Airlines canceled flights?

You can claim compensation from Turkish Airlines if …

  • you were informed about canceled flight less than 14 days prior to departure
  • the reason behind cancellation wasn’t beyond the control of the airline
  • you reached the final destination with a delay or more than 2 hours through alternative transportation

How much can I claim for Turkish Airlines canceled flight?

The amount of compensation varies between 125€ to 600€ for a cancelled flight depending upon …

  • days you were informed before
  • length of delay, and
  • route distance

Whereas, for Turkish Airlines flight cancellation due to extraordinary circumstances, you are not eligible for compensation.

Turkish Airlines denied boarding compensation

If you were denied boarding due to overbooking, you may be eligible for compensation up to 600€ under the European Regulation EC 261 if …

  • you have presented yourself on time for check-in, and
  • you have a valid flight reservation and travel documentation, and
  • you didn’t voluntarily gave up your seat
  • you reached the destination later than three hours

Alternatively, you can ask for a refund of the ticket cost (which should be credited in the next 7 working days), if you are not willing to travel.

Can I claim, if Turkish Airlines delayed my flight and I missed my connection?

You may be entitled to Turkish Airlines missed connecting flight compensation, if …

→ you had your reservation under the same booking reference number
→ and, the delay at the final destination is more than three hours

Can I claim for delays or cancellations due to Extraordinary Circumstances?

Extraordinary circumstances are the conditions – beyond the control of airlines. If the delay or cancellation was caused due to extraordinary circumstances, there’s no compensation as such circumstances are beyond the control of airlines.

How to claim compensation for Turkish Airlines delays or cancellations?

We are specialized in helping passengers get their compensation from the airline.

  1. To proceed, check your flight using our compensation checker tool.
  2. Provide us with some further flight information, and you are all set.
  3. We prepare and file a claim on your behalf in front of the airline, or court (if required).
  4. On a successful claim, we charge a success fee of 25% (VAT not applicable to US or non-EU residents).
  5. Don’t be late, claim for your rights today

Why should you choose “ClaimFlights”?

  • No win No fee. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal action fee, or admin fee (even if we have to take your case to court)
  • Close to 100% Success in court
  • Success Fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Best Payout when compared with the other flight delay claim companies

About Turkish Airlines

Turkish Airlines is the major airline of Turkey being the national flag carrier. It is among the largest airlines in the world in terms of the number of destinations.

Turkish Airlines is headquartered at Ataturk Airport in Yesilkoy, Bakirkoy, Istanbul. Its secondary hubs are located at Esenboga International Airport, Sabiha Gokcen International Airport, and Adnan Menderes Airport.

Turkish Airlines became a member of Star Alliance from 1st April 2008.

Turkish Airlines Subsidiaries

Turkish Airlines subsidiaries include Anadolujet, SunExpress (partly owned i.e., 50%) and Air Albania (partly owned i.e., 49%).

Anadolujet operates domestic flights on behalf of its parent company Turkish Airlines.

SunExpress operates standard and chartered flights to various destinations in Europe, Asia and North Africa.

Air Albania, national flag carrier of Albania, mostly operates to destinations in Italy.

Turkish Airlines Destinations

It operates its flight to 315 destinations in 126 countries.

Country City
Turkey Adana, Adıyaman, Ağrı, Alanya, Antalya, Batman, Bingöl, Bodrum, Çanakkale, Dalaman, Denizli, Diyarbakır, Edremit, Elazığ, Erzincan, Erzurum, Gaziantep, Hakkâri, Hatay, Isparta, Istanbul, İzmir, Iğdır, Kahramanmaraş, Kars, Kastamonu, Kayseri, Kocaeli, Konya, Malatya, Mardin, Merzifon, Muş, Nevşehir, Ordu, Giresun, Samsun, Şanlıurfa, Siirt, Sinop, Sivas, Şırnak, Tekirdağ, Trabzon, Uşak, Van, Zonguldak
Germany Bremen, Bonn, Düsseldorf, Frankfurt, Friedrichshafen, Hamburg, Hanover, Karlsruhe, Baden-Baden, Leipzig, Munich, Münster, Osnabrück, Nuremberg, Freiburg, Stuttgart
Russia Kazan, Krasnodar, Rostov-on-Don, Saint Petersburg, Samara, Sochi, Ufa, Voronezh, Yekaterinburg
France Bordeaux, Lyon, Marseille, Nice, Paris, Strasbourg, Mulhouse, Toulouse
Italy Bari, Bologna, Catania, Naples, Pisa, Rome, Turin, Venice
Ukraine Dnipro, Kharkiv, Kherson, Kiev, Lviv, Odessa, Zaporizhia
Spain Barcelona, Bilbao, Madrid, Málaga, Valencia
United Kingdom Birmingham, Edinburgh, London, Manchester
Romania Bucharest, Cluj-Napoca, Constanța
Netherlands Amsterdam, Maastricht, The Hague
Azerbaijan Baku, Ganja, Nakhchivan
Austria Graz, Salzburg, Vienna
Sweden Gothenburg, Stockholm
Switzerland Geneva, Zürich, Basel
Greece Athens, Thessaloniki
Denmark Billund, Copenhagen
Finland Helsinki, Rovaniemi
Belgium Brussels, Liège
Georgia Batumi, Tbilisi
Ireland Dublin, Shannon
Luxembourg Luxembourg City
Portugal Lisbon, Porto
Bulgaria Sofia, Varna
Montenegro Podgorica
Slovenia Ljubljana
Bosnia and Herzegovina Sarajevo
Hungary Budapest
Kosovo Pristina
Malta Valletta
Moldova Chișinău
Serbia Belgrade
Estonia Tallinn
Lithuania Vilnius
Albania Tirana
Czech Republic Prague
Kazakhstan Almaty
North Macedonia Skopje
Poland Warsaw
Belarus Minsk
Latvia Riga
Norway Oslo

Turkish Airlines Check-In Facility

There are mainly two Check-In services that are offered by Turkish Airlines.

Online Check-In: If you want to save your time and go straight to the baggage desk use online Check-in using your computer, tablet, or smartphone, or using their mobile app.

Check-In Desk: You can also use their fast and trouble-free check-in service at the airport after reaching the airport two-three hours before the departure.

Turkish Airline Baggage Allowance

Carry-on Baggage
Ticket Type Hand Baggage Max. Size Max. Weight
Business Class 2 Bags 55 x 40 x 23 cm 8 kg (per piece)
Economy Class & Infant Passengers (0 – 2 years old) 1 Bag 55 x 40 x 23 cm 8 kg
Flights in Turkey
Ticket Type Max. Weight
Business Class 30 kg
Economy Class 20 kg
Promotions 15 kg
Check-in Baggage (International Flights)
(Flights which apply the baggage kilogram concept)
Ticket Type Max. Weight
Business Class 30 kg
Economy Class 20 kg
(Flights which apply the baggage piece concept)
Ticket Type Hand Baggage Max. Size Max. Weight
Business Class 2 Bags 158 cm 32 kg
Economy Class 2 Bags 158 cm 23 kg
Infant Passenger 1 + 1 Foldable baby stroller/pushchair 115 cm 23kg
If your baggage was lost or damaged, you can make a claim regarding any baggage problem on their baggage follow up website.

Turkish Airline Rating & Reviews

Turkish Airlines have been rated 5 out of 10 stars by Skytrax reviewed by 1749 air passengers as of March 2020. It rates airlines based upon their quality, performance, and services.

In terms of Onboard Services, Turkish Airlines air passengers gave 3 out of 5 stars for Inflight Entertainment, Food & Beverages, Seat Comfort.

For further information, you can contact them through their Website, or Customer Care Service Number.

Before you go, we have interesting articles that might help you to claim compensation easily.

Dr. Mirko C. Ulbrich

Dr. Mirko C. Ulbrich


Dr. Mirko C. Ulbrich is founder and CEO at Claim Flights GmbH. He has made many Himalaya hiking trips, but has found a passion to grow roses and go hiking in the alpes.

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