Your Rights to Refund or Compensation for Turkish Airlines flight delays or cancellations
If your Turkish Airlines flight was delayed or canceled, you could be eligible for flight delay compensation under EU law. We’re here to assist you with compensation, understanding your rights under the EU 261 rule, and claiming accordingly.
Enter your flight details and check how much you are entitled to.
Table of Content
Turkish Airlines Flight Delays or Cancellations
For Turkish Airlines flight delays or cancellations, you may have the right to compensation up to 600€ under EU law.
Here is a complete guide on Turkish Airlines flight delays, cancellations, and denied boarding rights.
We are here to help you with compensation. We charge a 25% success fee for a successful claim.
Turkish Airlines right to compensation
You may have the right to compensation for Turkish Airlines flight delays, cancellations, and denied boarding under EU law.
Let us understand your rights, i.e. when you can claim compensation for Turkish Airlines flight delays or cancellations.
For Turkish Airlines flight delays of more than three hours or cancellations without prior notice of at least 14 days, you are eligible for compensation under EU Regulation 261/2004.
Turkish Airlines flight delay compensation
Under EU air passenger rights EC 261, you are eligible for Turkish Airlines flight delay compensation under the following circumstances …
- you arrived at the final destination later than 3 hours
- you were departed from EU airport or arrived at an EU airport
- and, the delay was not due to extraordinary circumstances
How much can I claim for Turkish Airlines flight delays?
The amount of compensation is between 250€ to 600€. It depends upon the travel distance and the length of the delay.
The table below shows the amount of compensation you can claim for Turkish Airlines delays
| Short distance (up to 1500 km) |
Medium distance (1501 to 3500 km) |
Long-distance (more than 3500 km) |
|---|---|---|
| e.g., Frankfurt to Madrid | e.g., Frankfurt to Istanbul | e.g., Frankfurt to New York |
| €250 | €400 | €600* |
* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.
Your Flight Has Been Delayed or Canceled. What Should You Do?
Ask a reason for the delay
Note Arrival Time
Collect Evidence
Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.
Check your Eligibility
Enter your flight details into our compensation checker to check if you are eligible for compensation.
Exchange Contacts
Claim Money Back
Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.
Flight departure delays
If your Turkish Airlines flight was delayed to depart over two hours, you are entitled to ‘right to care’ assistance.
For 2+ Hours of Flight Delays
Foods/Snacks
Communication
For 5+ Hours of Flight Delays
Foods/Snacks
Communication
Flight
Refund
Accommodation
Hotel accommodation & transport facility for an overnight delay.
Was your flight delayed for more than 3 hours?
Claim CompensationTurkish Airlines flight cancellations
For Turkish Airlines flight cancellations without prior notice of at least 14 days, you could be eligible for compensation or refund under the EC Regulation 261/2004.
For Turkish Airlines canceled flight, you have two options to choose from …
- apply for a refund
- ask for an alternative flight
When can I claim for Turkish Airlines canceled flights?
You can claim compensation from Turkish Airlines if …
- you were informed about canceled flight less than 14 days prior to departure
- the reason behind cancellation wasn’t beyond the control of the airline
- you reached the final destination with a delay or more than 2 hours through alternative transportation
How much can I claim for Turkish Airlines canceled flight?
The amount of compensation varies between 125€ to 600€ for a cancelled flight depending upon …
- days you were informed before
- length of delay, and
- route distance
Whereas, for Turkish Airlines flight cancellation due to extraordinary circumstances, you are not eligible for compensation.
Was your flight cancelled without any notice?
Claim CompensationCan I claim, if Turkish Airlines delayed my flight and I missed my connection?
You may be entitled to Turkish Airlines missed connecting flight compensation, if …
- you had your reservation under the same booking reference number
- and, the delay at the final destination is more than three hours
Can I claim for delays or cancellations due to Extraordinary Circumstances?
Extraordinary circumstances are the conditions – beyond the control of airlines. If the delay or cancellation was caused due to extraordinary circumstances, there’s no compensation as such circumstances are beyond the control of airlines.
Turkish Airlines denied boarding compensation
If you were denied boarding due to overbooking, you may be eligible for compensation up to 600€ under the European Regulation EC 261 if …
- you have presented yourself on time for check-in, and
- you have a valid flight reservation and travel documentation, and
- you didn’t voluntarily gave up your seat
- you reached the destination later than three hours
Alternatively, you can ask for a refund of the ticket cost (which should be credited in the next 7 working days), if you are not willing to travel.
How to claim compensation for delayed or canceled flights?
We are specialized in helping air passengers to get their compensation quickly from the air carrier. With a track record of assisting over 23K+ passengers and achieving exceptional results, ClaimFlights is a trusted flight claim company.
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Useful information About Turkish Airlines
Turkish Airlines is the major airline of Turkey being the national flag carrier. It is among the largest airlines in the world in terms of the number of destinations.
Turkish Airlines is headquartered at Ataturk Airport in Yesilkoy, Bakirkoy, Istanbul. Its secondary hubs are located at Esenboga International Airport, Sabiha Gokcen International Airport, and Adnan Menderes Airport.
Turkish Airlines became a member of Star Alliance from 1st April 2008.
Turkish Airlines Subsidiaries
Turkish Airlines subsidiaries include Anadolujet, SunExpress (partly owned i.e., 50%) and Air Albania (partly owned i.e., 49%).
Anadolujet operates domestic flights on behalf of its parent company Turkish Airlines.
SunExpress operates standard and chartered flights to various destinations in Europe, Asia and North Africa.
Air Albania, national flag carrier of Albania, mostly operates to destinations in Italy.
Turkish Airlines Destinations
It operates its flight to 315 destinations in 126 countries.
| Country | City |
|---|---|
| Turkey | Adana, Adıyaman, Ağrı, Alanya, Antalya, Batman, Bingöl, Bodrum, Çanakkale, Dalaman, Denizli, Diyarbakır, Edremit, Elazığ, Erzincan, Erzurum, Gaziantep, Hakkâri, Hatay, Isparta, Istanbul, İzmir, Iğdır, Kahramanmaraş, Kars, Kastamonu, Kayseri, Kocaeli, Konya, Malatya, Mardin, Merzifon, Muş, Nevşehir, Ordu, Giresun, Samsun, Şanlıurfa, Siirt, Sinop, Sivas, Şırnak, Tekirdağ, Trabzon, Uşak, Van, Zonguldak |
| Germany | Bremen, Bonn, Düsseldorf, Frankfurt, Friedrichshafen, Hamburg, Hanover, Karlsruhe, Baden-Baden, Leipzig, Munich, Münster, Osnabrück, Nuremberg, Freiburg, Stuttgart |
| Russia | Kazan, Krasnodar, Rostov-on-Don, Saint Petersburg, Samara, Sochi, Ufa, Voronezh, Yekaterinburg |
| France | Bordeaux, Lyon, Marseille, Nice, Paris, Strasbourg, Mulhouse, Toulouse |
| Italy | Bari, Bologna, Catania, Naples, Pisa, Rome, Turin, Venice |
| Ukraine | Dnipro, Kharkiv, Kherson, Kiev, Lviv, Odessa, Zaporizhia |
| Spain | Barcelona, Bilbao, Madrid, Málaga, Valencia |
| United Kingdom | Birmingham, Edinburgh, London, Manchester |
| Romania | Bucharest, Cluj-Napoca, Constanța |
| Netherlands | Amsterdam, Maastricht, The Hague |
| Azerbaijan | Baku, Ganja, Nakhchivan |
| Austria | Graz, Salzburg, Vienna |
| Sweden | Gothenburg, Stockholm |
| Switzerland | Geneva, Zürich, Basel |
| Greece | Athens, Thessaloniki |
| Denmark | Billund, Copenhagen |
| Finland | Helsinki, Rovaniemi |
| Belgium | Brussels, Liège |
| Georgia | Batumi, Tbilisi |
| Ireland | Dublin, Shannon |
| Luxembourg | Luxembourg City |
| Portugal | Lisbon, Porto |
| Bulgaria | Sofia, Varna |
| Montenegro | Podgorica |
| Slovenia | Ljubljana |
| Bosnia and Herzegovina | Sarajevo |
| Hungary | Budapest |
| Kosovo | Pristina |
| Malta | Valletta |
| Moldova | Chișinău |
| Serbia | Belgrade |
| Estonia | Tallinn |
| Lithuania | Vilnius |
| Albania | Tirana |
| Czech Republic | Prague |
| Kazakhstan | Almaty |
| North Macedonia | Skopje |
| Poland | Warsaw |
| Belarus | Minsk |
| Latvia | Riga |
| Norway | Oslo |
Turkish Airlines Check-In Facility
There are mainly two Check-In services that are offered by Turkish Airlines.
Online Check-In: If you want to save your time and go straight to the baggage desk use online Check-in using your computer, tablet, or smartphone, or using their mobile app.
Check-In Desk: You can also use their fast and trouble-free check-in service at the airport after reaching the airport two-three hours before the departure.
Turkish Airline Baggage Allowance
| Carry-on Baggage | |||
|---|---|---|---|
| Ticket Type | Hand Baggage | Max. Size | Max. Weight |
| Business Class | 2 Bags | 55 x 40 x 23 cm | 8 kg (per piece) |
| Economy Class & Infant Passengers (0 – 2 years old) | 1 Bag | 55 x 40 x 23 cm | 8 kg |
| Flights in Turkey | |
|---|---|
| Ticket Type | Max. Weight |
| Business Class | 30 kg |
| Economy Class | 20 kg |
| Promotions | 15 kg |
| Check-in Baggage (International Flights) | |
|---|---|
| (Flights which apply the baggage kilogram concept) | |
| Ticket Type | Max. Weight |
| Business Class | 30 kg |
| Economy Class | 20 kg |
| (Flights which apply the baggage piece concept) | |||
|---|---|---|---|
| Ticket Type | Hand Baggage | Max. Size | Max. Weight |
| Business Class | 2 Bags | 158 cm | 32 kg |
| Economy Class | 2 Bags | 158 cm | 23 kg |
| Infant Passenger | 1 + 1 Foldable baby stroller/pushchair | 115 cm | 23kg |
If your baggage was lost or damaged, you can make a claim regarding any baggage problem on their baggage follow up website.
Turkish Airline Rating & Reviews
In terms of Onboard Services, Turkish Airlines air passengers gave 3 out of 5 stars for Inflight Entertainment, Food & Beverages, Seat Comfort.
Turkish Contact Information
☛ Website: Turkish Airlines
☛ Customer care number: 1800 200 9329
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