Your Rights to Refund or Compensation for Turkish Airlines flight delays or cancellations

If your Turkish Airlines flight was delayed or canceled, you could be eligible for flight delay compensation under EU law. We’re here to assist you with compensation, understanding your rights under the EU 261 rule, and claiming accordingly.

Enter your flight details and check how much you are entitled to.

Turkish Airlines Flight Delays or Cancellations

For Turkish Airlines flight delays or cancellations, you may have the right to compensation up to 600€ under EU law.

Here is a complete guide on Turkish Airlines flight delays, cancellations, and denied boarding rights.

We are here to help you with compensation. We charge a 25% success fee for a successful claim.

Turkish Airlines right to compensation

You may have the right to compensation for Turkish Airlines flight delays, cancellations, and denied boarding under EU law.

Let us understand your rights, i.e. when you can claim compensation for Turkish Airlines flight delays or cancellations.

For Turkish Airlines flight delays of more than three hours or cancellations without prior notice of at least 14 days, you are eligible for compensation under EU Regulation 261/2004.

Turkish Airlines flight delay compensation

Under EU air passenger rights EC 261, you are eligible for Turkish Airlines flight delay compensation under the following circumstances …

  1. you arrived at the final destination later than 3 hours
  2. you were departed from EU airport or arrived at an EU airport
  3. and, the delay was not due to extraordinary circumstances

How much can I claim for Turkish Airlines flight delays?

The amount of compensation is between 250€ to 600€. It depends upon the travel distance and the length of the delay.

The table below shows the amount of compensation you can claim for Turkish Airlines delays

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
Long-distance
(more than 3500 km)
e.g., Frankfurt to Madrid e.g., Frankfurt to Istanbul e.g., Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

What should you do if your flight was delayed?

w

Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.
l

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.
i

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Flight departure delays

If your Turkish Airlines flight was delayed to depart over two hours, you are entitled to ‘right to care’ assistance.

For 2+ Hours Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

For 5+ Hours Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

Flight

Re-routed to the earliest available flight

Refund

Refund of the ticket cost, if you were unwilling to travel

Accomodation

Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

Turkish Airlines flight cancellations

For Turkish Airlines flight cancellations without prior notice of at least 14 days, you could be eligible for compensation or refund under the EC Regulation 261/2004.

For Turkish Airlines canceled flight, you have two options to choose from …

  • apply for a refund
  • ask for an alternative flight

When can I claim for Turkish Airlines canceled flights?

You can claim compensation from Turkish Airlines if …

  • you were informed about canceled flight less than 14 days prior to departure
  • the reason behind cancellation wasn’t beyond the control of the airline
  • you reached the final destination with a delay or more than 2 hours through alternative transportation

How much can I claim for Turkish Airlines canceled flight?

The amount of compensation varies between 125€ to 600€ for a cancelled flight depending upon …

  • days you were informed before
  • length of delay, and
  • route distance

Whereas, for Turkish Airlines flight cancellation due to extraordinary circumstances, you are not eligible for compensation.

Was your flight cancelled without any notice?

Claim Compensation

Can I claim, if Turkish Airlines delayed my flight and I missed my connection?

You may be entitled to Turkish Airlines missed connecting flight compensation, if …

  1. you had your reservation under the same booking reference number
  2. and, the delay at the final destination is more than three hours

Can I claim for delays or cancellations due to Extraordinary Circumstances?

Extraordinary circumstances are the conditions – beyond the control of airlines. If the delay or cancellation was caused due to extraordinary circumstances, there’s no compensation as such circumstances are beyond the control of airlines.

Turkish Airlines denied boarding compensation

If you were denied boarding due to overbooking, you may be eligible for compensation up to 600€ under the European Regulation EC 261 if …

  1. you have presented yourself on time for check-in, and
  2. you have a valid flight reservation and travel documentation, and
  3. you didn’t voluntarily gave up your seat
  4. you reached the destination later than three hours

Alternatively, you can ask for a refund of the ticket cost (which should be credited in the next 7 working days), if you are not willing to travel.

How to claim compensation for a delayed flight?

We are specialized in helping airline passengers get their compensation from the airline.

1

Check Entitlement

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Check if you can claim using our compensation checker tool.
2

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.
3

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.
4

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.
5

Get Compensation

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Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful information About Turkish Airlines

Turkish Airlines is the major airline of Turkey being the national flag carrier. It is among the largest airlines in the world in terms of the number of destinations.

Turkish Airlines is headquartered at Ataturk Airport in Yesilkoy, Bakirkoy, Istanbul. Its secondary hubs are located at Esenboga International Airport, Sabiha Gokcen International Airport, and Adnan Menderes Airport.

Turkish Airlines became a member of Star Alliance from 1st April 2008.

American-Airlines
Turkish Airlines Subsidiaries

Turkish Airlines subsidiaries include Anadolujet, SunExpress (partly owned i.e., 50%) and Air Albania (partly owned i.e., 49%).

Anadolujet operates domestic flights on behalf of its parent company Turkish Airlines.

SunExpress operates standard and chartered flights to various destinations in Europe, Asia and North Africa.

Air Albania, national flag carrier of Albania, mostly operates to destinations in Italy.

Turkish Airlines Destinations

It operates its flight to 315 destinations in 126 countries.

Country City
Turkey Adana, Adıyaman, Ağrı, Alanya, Antalya, Batman, Bingöl, Bodrum, Çanakkale, Dalaman, Denizli, Diyarbakır, Edremit, Elazığ, Erzincan, Erzurum, Gaziantep, Hakkâri, Hatay, Isparta, Istanbul, İzmir, Iğdır, Kahramanmaraş, Kars, Kastamonu, Kayseri, Kocaeli, Konya, Malatya, Mardin, Merzifon, Muş, Nevşehir, Ordu, Giresun, Samsun, Şanlıurfa, Siirt, Sinop, Sivas, Şırnak, Tekirdağ, Trabzon, Uşak, Van, Zonguldak
Germany Bremen, Bonn, Düsseldorf, Frankfurt, Friedrichshafen, Hamburg, Hanover, Karlsruhe, Baden-Baden, Leipzig, Munich, Münster, Osnabrück, Nuremberg, Freiburg, Stuttgart
Russia Kazan, Krasnodar, Rostov-on-Don, Saint Petersburg, Samara, Sochi, Ufa, Voronezh, Yekaterinburg
France Bordeaux, Lyon, Marseille, Nice, Paris, Strasbourg, Mulhouse, Toulouse
Italy Bari, Bologna, Catania, Naples, Pisa, Rome, Turin, Venice
Ukraine Dnipro, Kharkiv, Kherson, Kiev, Lviv, Odessa, Zaporizhia
Spain Barcelona, Bilbao, Madrid, Málaga, Valencia
United Kingdom Birmingham, Edinburgh, London, Manchester
Romania Bucharest, Cluj-Napoca, Constanța
Netherlands Amsterdam, Maastricht, The Hague
Azerbaijan Baku, Ganja, Nakhchivan
Austria Graz, Salzburg, Vienna
Sweden Gothenburg, Stockholm
Switzerland Geneva, Zürich, Basel
Greece Athens, Thessaloniki
Denmark Billund, Copenhagen
Finland Helsinki, Rovaniemi
Belgium Brussels, Liège
Georgia Batumi, Tbilisi
Ireland Dublin, Shannon
Luxembourg Luxembourg City
Portugal Lisbon, Porto
Bulgaria Sofia, Varna
Montenegro Podgorica
Slovenia Ljubljana
Bosnia and Herzegovina Sarajevo
Hungary Budapest
Kosovo Pristina
Malta Valletta
Moldova Chișinău
Serbia Belgrade
Estonia Tallinn
Lithuania Vilnius
Albania Tirana
Czech Republic Prague
Kazakhstan Almaty
North Macedonia Skopje
Poland Warsaw
Belarus Minsk
Latvia Riga
Norway Oslo
Turkish Airlines Check-In Facility

There are mainly two Check-In services that are offered by Turkish Airlines.

Online Check-In: If you want to save your time and go straight to the baggage desk use online Check-in using your computer, tablet, or smartphone, or using their mobile app.

Check-In Desk: You can also use their fast and trouble-free check-in service at the airport after reaching the airport two-three hours before the departure.

Turkish Airline Baggage Allowance
Carry-on Baggage
Ticket Type Hand Baggage Max. Size Max. Weight
Business Class 2 Bags 55 x 40 x 23 cm 8 kg (per piece)
Economy Class & Infant Passengers (0 – 2 years old) 1 Bag 55 x 40 x 23 cm 8 kg
Flights in Turkey
Ticket Type Max. Weight
Business Class 30 kg
Economy Class 20 kg
Promotions 15 kg
Check-in Baggage (International Flights)
(Flights which apply the baggage kilogram concept)
Ticket Type Max. Weight
Business Class 30 kg
Economy Class 20 kg
(Flights which apply the baggage piece concept)
Ticket Type Hand Baggage Max. Size Max. Weight
Business Class 2 Bags 158 cm 32 kg
Economy Class 2 Bags 158 cm 23 kg
Infant Passenger 1 + 1 Foldable baby stroller/pushchair 115 cm 23kg

If your baggage was lost or damaged, you can make a claim regarding any baggage problem on their baggage follow up website.

Turkish Airline Rating & Reviews
Turkish Airlines have been rated 5 out of 10 stars by Skytrax reviewed by 1904 air passengers as of July 2021. It rates airlines based upon their quality, performance, and services.

In terms of Onboard Services, Turkish Airlines air passengers gave 3 out of 5 stars for Inflight Entertainment, Food & Beverages, Seat Comfort.

Turkish Contact Information
For further information, you can contact them through their Website, or Customer Care Service Number.

Website: Turkish Airlines

Customer care number: 1800 200 9329

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:

Lawyer

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Higher Fees (£50 to £500, + Hearing Fees)

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Risk of losing money

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Hours of your time are spent

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Result unknown

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Zero Cost Risk & Additional legal databases

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Only takes 2 minutes to claim

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Close to 100% Success rate

Yourself

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Low cost risk, most airlines ignore customer claims

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Case might end up in court

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Takes hours of your time

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Outcome Unclear

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