TUI Flight Delays or Cancellations Compensation

If your TUI (formerly Thomson Airways) flight is delayed or canceled, under EU Regulation 261/2004 you could be entitled to compensation up to 600 euros ($700) per passenger.

We at ClaimFlights, work according to the EU law and make sure that you get the due compensation from the airlines.

We will handle everything so you can just sit back and relax. We take your flight delay case on a ‘No Win No Fee’ basis.

You can enter your flight number in our free flight delay compensation checker and find out how much amount TUI Airways owes you.

Check your eligibility to claim compensation

TUI Airlines Passengers’ Right to Compensation

If you have booked a flight with TUI Airways, and the flight was delayed, canceled, or overbooked, you could be eligible for TUI compensation under EC Regulation 261/2004.

EC 261 rule protects the EU air passengers and helps to receive compensation up to 600€ from the airline company.

Passengers are entitled to compensation or refund if the airline was responsible for…

flight delays: if you reached the final destination with more than 3 hours delay
flight cancellations: if you were informed about flight cancellation without prior notice of at least 0 to 14 days
flight overbooking: if you were denied boarding due to overbooking
missed connection: if you missed your connecting flight due to delay or cancellation of your first flight.

What to do if your TUI flight was delayed or cancelled?

  • ask the airlines’ for the reason behind it
  • get a confirmation of flight delay in writing
  • collect evidence (e.g. flight itinerary, boarding pass, timetable board showing hours of delay, etc)
  • correctly note down the actual departure and arrival time
  • check how much you can claim using our flight delay compensation checker
  • claim up to 600€ (write a letter to the airline company, or assign us your case for a hassle-free claim)

TUI flight delay compensation

If your TUI flight delays, you could be entitled to financial compensation up to 600€ or refund under EU law EC Regulation 261 of 2004.

You are eligible for TUI flight delay compensation, under the following conditions …

  • you reached the final destination later than 3 hours
  • you were departed from an EU airport or arrived at an EU airport
  • and, the delay wasn’t due to extraordinary circumstances

How much can you claim for TUI delays?

The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below clarifies how much you can claim for TUI late flights.

Length of Delay Travel Distance Compensation
3+ hours less than 1500 km 250€ (approx. $280)
Between 1500 km to 3500 km 400€ (approx. $450)
more than 1500 km (within EU) 400€ (approx. $450)
3 to 4 hours 3500+ km (EU to Non-EU flight) 300€ (approx. $340)
4+ hours 3500+ km (EU to Non-EU flight) 600€ (approx. $680)

*The amount of compensation may get reduced by 50%, i.e., 300€, for flight distance over 3500 km, but when EU borders were not crossed.

Calculate how much TUI Airlines owes you?

TUI departure delays

When the delay exceeds 2 hours at the departure airport, you are eligible for ‘Right to Care’ assistance.

Here’s what the airline should assist you with if your TUI flight delays for 2 hours or more …

For 2+ hours departure delays, you are entitled to …

  • free meals and refreshments
  • access to 2 free phone calls, email or fax

For 5+ hours departure delays,

  • you can request a refund
  • hotel accommodation and transport facility for an overnight delay, or when stay becomes necessary

In addition to it, you are also eligible for compensation, if you reached your final destination three hours later than the scheduled arrival time.

TUI Flight Cancellation Compensation

TUI Airlines could cancel their flight due to some reasons. But in such a situation, EU Regulation 261 protects you with compensation or refund.

If your TUI flight is canceled without prior notice of at least 14 days, you could be entitled to flight cancellation compensation or a full refund from the airline.

The amount to claim for canceled flight is between 125€ and 600€ depending upon …

  • days you were informed before
  • length of delay, and
  • route distance

If Virgin Atlantic flight was canceled, you have two options to choose from …

  • apply for a refund, or
  • ask for an alternative flight

If your alternate flight delays for more than 2 hours, you could be entitled to compensation under EU law.

Whereas, for flight cancellation due to unavoidable circumstances, you could not claim compensation.

How much can I claim for TUI Airways flight cancellations?

How to claim against TUI Airways for flight disruptions?

We are specialized in helping air passengers get their compensation from the airline.

  1. To proceed, check your flight using our compensation checker tool.
  2. Provide us with some further flight information, and you are all set.
  3. We prepare and file a claim on your behalf in front of the airline, or court (if required).
  4. On a successful claim, we charge a success fee of 25% (VAT not applicable to US or non-EU residents).
  5. Don’t be late, claim for your rights today

Benefits of claiming with ClaimFlights

  • No win No fee. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal action fee, or admin fee (even if we have to take your case to court)
  • Close to 100% Success in court
  • Success Fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Best Payout when compared with the other flight delay claim companies

About TUI Airways

TUI Airways (formerly known as Thomson Airways) is the world’s largest charter airline and the fourth-largest airline in the United Kingdom.

It is owned by TUI Group. TUI Airlines (IATA code: BY) operates scheduled and charter flights from the United Kingdom and Ireland to various destinations in Europe, Asia, Africa, and North America.

Tui Airways

Fleet Size & Destinations

As of February 2020, TUI Airways has 56 aircraft, the fleets include 24 Boeing 737-800, 6 Boeing 737 MAX 8, 10 Boeing 757-200, 2 Boeing 767-300ER, 8 Boeing 787-8, 6 Boeing 787-9.

Country City
United Kingdom Aberdeen, Belfast, Birmingham, Bristol, Cardiff, Doncaster, East Midlands, Edinburgh, Exeter, Glasgow, Kingston upon Hull, Leeds, London, Manchester, Newcastle upon Tyne, Norwich
Spain Alicante, Almería, Fuerteventura, Girona, Ibiza, Jerez de la Frontera, Lanzarote, Las Palmas, Mahón, Málaga, Palma de Mallorca, Reus, Santa Cruz de la Palma, Tenerife
Greece Chania, Corfu, Heraklion, Kavala, Kefalonia, Kos, Preveza, Rhodes, Samos, Santorini, Skiathos, Thessaloniki, Zakynthos
Italy Alghero, Catania, Lamezia Terme, Naples, Olbia, Turin, Venice, Verona
Finland Helsinki, Ivalo, Kittilä, Kuusamo, Rovaniemi
Croatia Dubrovnik, Pula, Rijeka, Split, Varadero
Egypt Hurghada, Marsa Alam, Sharm El Sheikh
Dominican Republic La Romana, Puerto Plata, Punta Cana
Mexico Cancún, Los Cabos, Puerto Vallarta
Turkey Antalya, Bodrum, Dalaman, Izmir
Portugal Faro, Funchal, Porto Santo
Bulgaria Burgas, Sofia, Varna
Austria Innsbruck, Salzburg
France Chambéry, Toulouse
Morocco Agadir, Marrakech
United States Orlando, San Juan
Cyprus Larnaca, Paphos
Norway Oslo, Trondheim
Tunisia Djerba, Enfidha
Cape Verde Boa Vista, Sal
Jamaica Montego Bay
Saint Lucia Saint Lucia
Aruba Oranjestad
Barbados Bridgetown
Denmark Copenhagen
Mauritius Port Louis
Germany Memmingen
Iceland Reykjavik
Montenegro Podgorica
Malaysia Langkawi
Vietnam Phu Quoc
Costa Rica Liberia
Sri Lanka Colombo
Ireland Dublin
Thailand Krabi
Malta Luqa
India Goa

TUI Cancellation Policy

If you want to cancel your flight ticket, you can contact through their official portal ‘Manage my booking‘. You will receive the cancellation invoice within 14 days.

The cancellation charges are based on how early you cancel your ticket before the scheduled departure. For more information, you can visit their website.

TUI Airways Reviews

In terms of airline review, SkyTrax has rated TUI Airlines an average of 5 stars out of 10 reviewed by more than 44 customers as of May 2020. Air passengers have rated 3 stars out of 5 for Food & Beverages, Seat Comfort and Value for Money services, and 4 stars for Staff services. Passengers usually complain about Inflight Entertainment.

TUI Airways contact information:

Website: TUI Airways
Customer service: 0203 451 2585

Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

Experiences and Reviews of Our Satisfied Customers

Choose your Choice to Claim Compensation

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