SunExpress flight delays or cancellations

For SunExpress flight delays or cancellations, you may be entitled to compensation of up to 600€ under EC Regulation 261/2004. We can claim compensation on behalf of you. On a successful claim, we charge 25% success fee + VAT (no VAT for residents outside of EU)

Enter your flight details and check how much you are entitled to.

SunExpress air passengers’ right to compensation

Air traveling is not as easy as we think. For some unknown reason, a flight may get cancelled or delayed. Did you know that in this case, you may be eligible to claim compensation of up to 600€.

This is possible due to EC Regulation 261/2004, which protects the air passengers from such mishaps. Was your SunExpress flight delayed or canceled? Under EU law EC 261, you may be entitled to compensation from airlines.

For SunExpress flight delays of more than three hours at the final destination or flight cancellations without prior notice of at least 2 weeks, you could claim compensation up to 600€ (i.e. up to $700) as per EU 261 rule.

Furthermore, inconvenience due to overbooking, missed connecting flight due to delay or cancellation, or flight route changes, are some other problems under which you can also ask for compensation.

We here at ClaimFlights, take you through all the information you need to know about “When and How to claim compensation?”.

Check how much you can claim using our free flight compensation calculator. Provide some basic details such as SunExpress’s flight number, flight date, and the reason behind the inconvenience and file a claim.

When I am eligible for SunExpress flight delay compensation?

You could claim SunExpress delayed flight compensation under the following conditions…

  1. you reached the arrival airport later than 3 hours
  2. the departure or arrival airport belongs to any of the european countries
  3. and, the delay was not due to any extraordinary circumstances

Note: Extraordinary circumstances are the events beyond the control of the airlines, such as extreme weather, tsunami, coronavirus, or some ‘Act of God’. Thus, you are not eligible to claim.

How much can you claim for SunExpress flight delays?

The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below explains how much you can claim for SunExpress’s delayed flight.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
(more than 3500 km)
e.g., Frankfurt to Madrid e.g., Frankfurt to Istanbul e.g., Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

What should you do if your flight was delayed?


Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Flight departure delays

If your SunExpress flight was delayed to depart over two hours, you are entitled to ‘right to care’ assistance.

For 2+ Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5+ Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

SunExpress Flight Cancellation compensation

SunExpress Airlines can cancel a flight for a number of reasons. If SunExpress Airlines canceled the flight without prior notice of at least 2 weeks, you could be entitled to compensation or refund under Regulation EC No. 261/2004.

The amount of compensation to be claimed for canceled flight is between 125€ and 600€ depending upon…

  • days you were informed before
  • the length of delay, and
  • route distance

If SunExpress’s flight is canceled, you have two options to choose from…

  • apply for a refund, or
  • ask for an alternative flight

If your alternate flight delays for more than 2 hours, you could be eligible for compensation under EU law.

Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation.

Was your flight cancelled without any notice?

Claim Compensation

SunExpress missed flight connection, how does it work?

You may be entitled to SunExpress missed connecting flight compensation under the European Union Regulation EC 261, if …

  1. the entire air travel is booked under one booking reference
  2. and, the delay at the final airport was more than three hours

You could claim up to 600€ for a missed flight. Whereas, in order to be eligible for compensation you must satisfy the above criteria.

Am I eligible for SunExpress overbooking compensation?

Overbooking is a situation in which an airline sells more flight tickets than there are seats on the plane. They are allowed to do this because they know passengers sometimes don’t show up at the airport.

If everyone arrives at the airport then they are forced to leave someone behind. So if you have experienced denied boarding due to overbooking, you could be eligible for compensation under EU law.

Whereas to claim compensation…

  1. it is necessary for you to not give up your seat voluntarily in exchange for some vouchers,
  2. the departure or arrival airport belongs to the EU member states

In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.

How to claim compensation for a delayed flight?

We are specialized in helping airline passengers get their compensation from the airline.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

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Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful information about SunExpress

SunExpress is an airline of Turkey which was established in 1989 and it is founded as a joint venture between Turkish Airlines and Lufthansa. The headquarters of SunExpress airlines is in Antalya, Turkey.

Fleet Size and Destinations

The current fleet size of SunExpress is 65. Using these fleets the airline operates scheduled and chartered flights to more than 90 destinations in 30 countries across Europe, North Africa, the Mediterranean, Black Sea, and Red Sea.

Country City
Turkey Adana, Ankara, Antalya, Bodrum, Dalaman, Diyarbakır, Edremit, Elazığ, Eskişehir, Erzurum, Gaziantep, Hatay, İzmir, Kars, Kayseri, Konya, Malatya, Ordu, Samsun, Trabzon, Van
Germany Berlin, Bremen, Cologne, Dortmund, Düsseldorf, Frankfurt, Hamburg, Hanover, Leipzig, Munich, Münster, Nuremberg, Paderborn, Saarbrücken, Stuttgart
Poland Gdansk, Katowice, Poznan, Warsaw, Wroclaw
France Lyon Saint-Exupery, Marseille, Paris
Denmark Aalborg, Billund, Copenhagen
Sweden Gothenburg, Stockholm
Italy Lamezia Terme, Milan
Egypt Hurghada, Marsa Alam
Russia Saint Petersburg
Greece Corfu, Heraklion
Switzerland Basel, Zürich
The Netherlands Eindhoven
Romania Bucharest
Netherlands Amsterdam
Hungary Budapest
Finland Helsinki
Belgium Brussels
Tunisia Enfidha
United Kingdom London
Macedonia Skopje
Lebanon Beirut
Ireland Dublin
Czech Republic Prague
Austria Vienna
Iraq Erbil
Cyprus Ercan
Bulgaria Varna
Norway Oslo
SunExpress Baggage Policy
Carry-on Baggage
Hand Baggage Max. Size Max. Weight
1 Piece 55 x 40 x 23 cm 8 kg
Checked Baggage
Domestic Flight (Flights within Turkey)
Sunfare Max. Weight
SunEco 15 kg
SunClassic 20 kg
SunPremium 25 kg
International Flights
Destination SunEco SunClassic SunPremium
Flights from/to Turkey: Antalya, Alanya/Gazipaşa, Bodrum, Dalaman 20 kg 25 kg 30 kg
All other destinations in Turkey 30 kg 35 kg 40 kg

For the damaged baggage, SunExpress Airline has a specially dedicated service called Dolfi 1920 Baggage service. This Baggage service includes repairment of your baggage or you will receive a replacement of your items. For more information, you can visit their baggage service website.

SunExpress Reviews
SunExpress Airlines have been rated 4 out of 10 stars by Skytrax reviewed by 39 air passengers as of April 2021. SkyTrax rates airlines based upon their quality, performance, and services.

In terms of on-board services, SunExpress air passengers gave 2 stars out of 5 for inflight entertainment, 3 stars out of 5 for food & beverages, seat comfort, and value for money, 4 stars out of 5 for their staff service.

Sunexpress Contact Information

These information or links might be useful for you to contact SunExpress directly:

Website: SunExpress Airlines

Social Accounts: Twitter | Facebook

Contact: 0090 – 232 444 0 797

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:



Higher Fees (£50 to £500, + Hearing Fees)


Risk of losing money


Hours of your time are spent


Result unknown



Zero Cost Risk & Additional legal databases


Pay Only When We Win


Only takes 2 minutes to claim


Close to 100% Success rate



Low cost risk, most airlines ignore customer claims


Case might end up in court


Takes hours of your time


Outcome Unclear

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