SunExpress flight delays or cancellations

For SunExpress flight delays or cancellations, you may be entitled to compensation of up to 600€ under EC Regulation 261/2004.

We can claim compensation on behalf of you. On a successful claim, we charge 25% success fee + VAT (no VAT for residents outside of EU)

Check if you are eligible for compensation

SunExpress air passengers’ right to compensation

Air traveling is not as easy as we think. For some unknown reason, a flight may get cancelled or delayed. Did you know that in this case, you may be eligible to claim compensation of up to 600€.

This is possible due to EC Regulation 261/2004, which protects the air passengers from such mishaps. Was your SunExpress flight delayed or canceled? Under EU law EC 261, you may be entitled to compensation from airlines.

For SunExpress flight delays of more than three hours at the final destination or flight cancellations without prior notice of at least 2 weeks, you could claim compensation up to 600€ (i.e. up to $700) as per EU 261 rule.

Furthermore, inconvenience due to overbooking, missed connecting flight due to delay or cancellation, or flight route changes, are some other problems under which you can also ask for compensation.

We here at ClaimFlights, take you through all the information you need to know about “When and How to claim compensation?”.

Check how much you can claim using our free flight compensation calculator. Provide some basic details such as SunExpress’s flight number, flight date, and the reason behind the inconvenience and file a claim.

When I am eligible for SunExpress flight delay compensation?

You could claim SunExpress delayed flight compensation under the following conditions…

  1. you reached the arrival airport later than 3 hours
  2. the departure or arrival airport belongs to any of the european countries
  3. and, the delay was not due to any extraordinary circumstances

Note: Extraordinary circumstances are the events beyond the control of the airlines, such as extreme weather, tsunami, coronavirus, or some ‘Act of God’. Thus, you are not eligible to claim.

How much can you claim for SunExpress flight delays?

The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below explains how much you can claim for SunExpress’s delayed flight.

Claim amount Route distance Length of delay
250€ less than 1500 km 3+ hours
400€ between 1500 km to 3500 km 3+ hours
600€ * more than 3500 km 4+ hours (EU borders were crossed)
* the amount may get reduced by 50%, i.e., 300€, for distance over 3500 km and when EU borders were not crossed.

SunExpress departure delays

If SunExpress’s flight was delayed for more than two hours at the departure airport, air passengers are entitled to ‘right to care’ assistance which includes…

  • Free beverages and meals
  • 2 free phone calls, email or fax for communication

If your SunExpress flight was delayed for more than five hours at the departure airport, you can ask for…

  • refund if you are not want to fly (refund should be credited within 7 working days)
  • hotel accommodation and transport facility (for an overnight delay, or when stay becomes necessary)

What to do if the SunExpress flight was delayed?

  • ☛ Ask SunExpress airlines representatives for the reason behind flight delays
  • ☛ Get confirmation of delays or cancellations in writing from the airlines’ customer service
  • ☛ Note the actual arrival time, when your flight was arrived
  • ☛ Keep your travel documents with you (e.g. flight ticket, boarding pass, receipts, etc.)
  • Check if you are eligible for compensation
  • ☛ Assign us your case for a hassle-free claim
  • ☛ Or, contact the airline directly to claim on your own

Was your SunExpress Flight Delayed?

SunExpress Flight Cancellation compensation

SunExpress Airlines can cancel a flight for a number of reasons. If SunExpress Airlines canceled the flight without prior notice of at least 2 weeks, you could be entitled to compensation or refund under EU Regulation 261/2004.

The amount of compensation to be claimed for canceled flight is between 125€ and 600€ depending upon…

  • days you were informed before
  • the length of delay, and
  • route distance

If SunExpress’s flight is canceled, you have two options to choose from…

  • apply for a refund, or
  • ask for an alternative flight

If your alternate flight delays for more than 2 hours, you could be eligible for compensation under EU law.

Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation.

How much can I claim for SunExpress flight cancellations?

SunExpress missed flight connection, how does it work?

You may be entitled to SunExpress missed connecting flight compensation under the European Union Regulation EC 261, if …

  • the entire air travel is booked under one booking reference
  • and, the delay at the final airport was more than three hours

You could claim up to 600€ for a missed flight. Whereas, in order to be eligible for compensation you must satisfy the above criteria.

Am I eligible for SunExpress overbooking compensation?

Overbooking is a situation in which an airline sells more flight tickets than there are seats on the plane. They are allowed to do this because they know passengers sometimes don’t show up at the airport.

If everyone arrives at the airport then they are forced to leave someone behind. So if you have experienced denied boarding due to overbooking, you could be eligible for compensation under EU law.

Whereas to claim compensation…

  • it is necessary for you to not give up your seat voluntarily in exchange for some vouchers,
  • the departure or arrival airport belongs to the EU member states

In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.

How to claim flight compensation from SunExpress?

  1. To proceed, check if you are eligible to claim using our compensation checker tool.
  2. Provide us with some further flight information
  3. We file a claim on your behalf, also take legal action if required
  4. Once we receive compensation, we charge a service fee of 25% + VAT (no VAT for non-EU citizens)
  5. Don’t be late, claim for your rights today !

Why should you choose “ClaimFlights”?

  • No win No fee. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal action fee, or admin fee (even if we have to take your case to court)
  • Close to 100% Success in court
  • Success Fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Best Payout when compared with the other flight delay claim companies
  • Test Winner in many flight delay provider tests

Assign us your claim and let us fight for your rights

Useful information about SunExpress

SunExpress Airlines
Source: Julian Herzog [ CC BY ]

SunExpress is an airline of Turkey which was established in 1989 and it is founded as a joint venture between Turkish Airlines and Lufthansa. The headquarters of SunExpress airlines is in Antalya, Turkey.

Fleet Size and Destinations

The current fleet size of SunExpress is 65. Using these fleets the airline operates scheduled and chartered flights to more than 90 destinations in 30 countries across Europe, North Africa, the Mediterranean, Black Sea, and Red Sea.

Country City
Turkey Adana, Ankara, Antalya, Bodrum, Dalaman, Diyarbakır, Edremit, Elazığ, Eskişehir, Erzurum, Gaziantep, Hatay, İzmir, Kars, Kayseri, Konya, Malatya, Ordu, Samsun, Trabzon, Van
Germany Berlin, Bremen, Cologne, Dortmund, Düsseldorf, Frankfurt, Hamburg, Hanover, Leipzig, Munich, Münster, Nuremberg, Paderborn, Saarbrücken, Stuttgart
Poland Gdansk, Katowice, Poznan, Warsaw, Wroclaw
France Lyon Saint-Exupery, Marseille, Paris
Denmark Aalborg, Billund, Copenhagen
Sweden Gothenburg, Stockholm
Italy Lamezia Terme, Milan
Egypt Hurghada, Marsa Alam
Russia Saint Petersburg
Greece Corfu, Heraklion
Switzerland Basel, Zürich
The Netherlands Eindhoven
Romania Bucharest
Netherlands Amsterdam
Hungary Budapest
Finland Helsinki
Belgium Brussels
Tunisia Enfidha
United Kingdom London
Macedonia Skopje
Lebanon Beirut
Ireland Dublin
Czech Republic Prague
Austria Vienna
Iraq Erbil
Cyprus Ercan
Bulgaria Varna
Norway Oslo

SunExpress Baggage Policy

Carry-on Baggage
Hand Baggage Max. Size Max. Weight
1 Piece 55 x 40 x 23 cm 8 kg
Checked Baggage
Domestic Flight (Flights within Turkey)
Sunfare Max. Weight
SunEco 15 kg
SunClassic 20 kg
SunPremium 25 kg
International Flights
Destination SunEco SunClassic SunPremium
Flights from/to Turkey: Antalya, Alanya/Gazipaşa, Bodrum, Dalaman 20 kg 25 kg 30 kg
All other destinations in Turkey 30 kg 35 kg 40 kg
For the damaged baggage, SunExpress Airline has a specially dedicated service called Dolfi 1920 Baggage service. This Baggage service includes repairment of your baggage or you will receive a replacement of your items. For more information, you can visit their baggage service website.

SunExpress Reviews

SunExpress Airlines have been rated 5 out of 10 stars by Skytrax reviewed by 32 air passengers as of February 2020. SkyTrax rates airlines based upon their quality, performance, and services.

In terms of on-board services, SunExpress air passengers gave 2 stars out of 5 for inflight entertainment, 3 stars out of 5 for food & beverages, seat comfort, and value for money, 4 stars out of 5 for their staff service.

These information or links might be useful for you to contact SunExpress directly:

Before you leave, we have some interesting topics that might be interesting for you to read.

Dr. Mirko C. Ulbrich

Dr. Mirko C. Ulbrich


Dr. Mirko C. Ulbrich is founder and CEO at Claim Flights GmbH. He has made many Himalaya hiking trips, but has found a passion to grow roses and go hiking in the alpes.

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