SunExpress Flight Delays and Cancellation Compensation

SunExpress Delayed or Cancelled Flight Compensation

If your SunExpress flight was delayed or cancelled, you could be eligible for up to €600 in compensation under EU Regulation 261/2004.

Enter your flight details and check how much you are entitled to.

SunExpress air passengers’ right to claim compensation for cancelled or delayed flights

Air travel can be unpredictable, and flight disruptions can occur without warning. Whether your flight is delayed, canceled, or overbooked, EU Regulation EC 261/2004 protects your rights as an air passenger.

This regulation entitles you to compensation of up to €600 in certain circumstances, ensuring that airlines are held accountable for their service disruptions.
But how does it work? Under EU law:

  • For flight delays lasting more than three hours at the final destination, you may be eligible to claim compensation.
  • For flight cancellations where no prior notice of at least 14 days is given, compensation may be due.
  • If you were denied boarding due to overbooking, you can also claim compensation.
  • Other situations such as missed connections due to airline error may also qualify for compensation under EU Regulation EC 261.

ClaimFlights takes care of all the complexities of the compensation process. Using our free flight compensation calculator, you can check your eligibility and see how much you’re entitled to. Enter your SunExpress flight number, date, and reason for the delay or cancellation, and we’ll handle the rest.

When are you eligible to claim SunExpress flight delay compensation?

To be eligible for SunExpress delayed flight compensation, the following conditions must be met:

  • The flight arrived at its destination more than three hours late.
  • The departure or arrival airport is located within an EU member state.
  • The delay wasn’t caused by extraordinary circumstances, such as severe weather, political unrest, or natural disasters.

If your flight met these conditions, you could claim between €250 and €600, depending on the distance of the flight and the length of the delay.

Note: Extraordinary circumstances are the events that are beyond the airline’s control, such as extreme weather, tsunami, or some ‘Act of God. Thus, you could not claim under such conditions.

If the airline claims extraordinary circumstances, you may still challenge their decision if you believe the cause was within their control. Our team at ClaimFlights specializes in such disputes.

Was your flight delayed for more than 3 hours?

Claim Compensation

How much can you claim for SunExpress flight delays or cancellations?

The amount of compensation you’re entitled to depends on the route distance and the length of the delay. Under EU Regulation EC 261/2004, compensation amounts are structured as follows:

Flight Distance Delay Duration Compensation Amount
Less than 1,500 km 3+ hours €250
Between 1,500 and 3,500 km 3+ hours €400
More than 3,500 km 3+ hours €600
For example, if your SunExpress flight from Antalya to Berlin was delayed by more than three hours, and the distance is over 1,500 km, you could claim €400 in compensation.

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

Check out the price comparison of top flight delay claim companies and choose the best flight delay claim company to claim for your delayed or cancelled flight.

Your Flight Has Been Delayed or Canceled. What Should You Do?

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Ask a reason for the delay

Ask the airline for the reason behind the delay. Get confirmation in writing from the airlines’ customer service.
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Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.
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Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check your Eligibility

Enter your flight details into our compensation checker to check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Right to Care Event of SunExpress Flight Delays

If SunExpress flight delays for more than two hours and more than 5 hours, passengers are entitled to ‘Right to Care’ assistance.

For 2+ Hours of Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

For 5+ Hours of Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

Flight

Re-routed to the earliest available flight

Refund

Refund of the ticket cost, if you were unwilling to travel

Accommodation

Hotel accommodation & transport facility for an overnight delay.

Sun Express Flight Cancellation Compensation Rights

If your SunExpress flight was cancelled without prior notice of at least 14 days, you are entitled to compensation or a refund under EU Regulation 261 of 2004. The airline must provide you with an alternative flight or refund your ticket, depending on your preference.

Compensation for cancelled flights varies based on how long before departure you were informed and the route distance:

  • €125 to €600 depending on factors such as the timing of the notice, the availability of alternative flights, and the total delay caused.
  • If you accept an alternative flight that gets you to your destination more than 2 hours late, you are still eligible for compensation.

However, if the cancellation was due to extraordinary circumstances, such as severe weather or natural disasters, compensation may not be applicable.

Was your flight cancelled without any notice?

Claim Compensation

SunExpress missed flight connection; how does it work?

You may be entitled to SunExpress missed connecting flight compensation under the European Union Regulation EC 261 if …

  1. the entire air travel is booked under one booking reference
  2. and the delay at the final airport was more than three hours

You could claim up to 600€ for a missed flight. To be eligible for compensation, you must satisfy the above criteria.

Am I eligible for SunExpress overbooking compensation?

Overbooking is a situation in which an airline sells more flight tickets than the available seats on the plane. They are allowed to do this because they know passengers sometimes don’t show up at the airport.

If everyone arrives at the airport, they are forced to leave someone behind. So if you have denied boarding involuntarily due to overbooking, you could be eligible for compensation under EU law.

Whereas to claim compensation…

  1. it is necessary for you to not give up your seat voluntarily in exchange for some vouchers,
  2. the departure or arrival airport belongs to the EU member states

In case you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.

How to claim compensation for delayed or canceled flights?

We are specialized in helping air passengers to get their compensation quickly from the air carrier. With a track record of assisting over 23K+ passengers and achieving exceptional results, ClaimFlights is a trusted flight claim company.

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Check Entitlement

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Check if you can claim using our compensation checker tool.

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Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

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Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

4

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

5

Get Compensation

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Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful information about SunExpress Airlines

Founded in 1989 as a joint venture between Turkish Airlines and Lufthansa, SunExpress Airlines is headquartered in Antalya, Turkey. With a fleet size of 65 aircraft, SunExpress operates a combination of scheduled and charter flights to over 90 destinations across Europe, North Africa, the Mediterranean, and the Middle East.

SunExpress Destinations Include:

  • Turkey: Major cities including Antalya, Izmir, and Ankara.
  • Germany: Popular destinations such as Berlin, Frankfurt, and Munich.
  • Other European and International Destinations: London, Paris, Vienna, Amsterdam, Dublin, and more.

SunExpress continues to expand its routes, providing reliable air service to 30 countries, including holiday destinations and major metropolitan areas.

For more information about your specific route or to check your eligibility for compensation, use our free flight compensation checker tool.

SunExpress Airlines
SunExpress Baggage Policy
Carry-on Baggage
Hand Baggage Max. Size Max. Weight
1 Piece 55 x 40 x 23 cm 8 kg
Checked Baggage
Domestic Flight (Flights within Turkey)
Sunfare Max. Weight
SunEco 15 kg
SunClassic 20 kg
SunPremium 25 kg
International Flights
Destination SunEco SunClassic SunPremium
Flights from/to Turkey: Antalya, Alanya/Gazipaşa, Bodrum, Dalaman 20 kg 25 kg 30 kg
All other destinations in Turkey 30 kg 35 kg 40 kg

For the damaged baggage, SunExpress Airline has a specially dedicated service called Dolfi 1920 Baggage service. This Baggage service includes repairment of your baggage or you will receive a replacement of your items. For more information, you can visit their baggage service website.

SunExpress Reviews
SunExpress Airlines have been rated 4 out of 10 stars by Skytrax and reviewed by 84 air passengers as of October 2024. SkyTrax rates airlines based upon their quality, performance, and services.

In terms of on-board services, SunExpress air passengers gave 1 stars out of 5 for inflight entertainment, 2 out of 5 for food & beverages, seat comfort, and value for money, and 3 stars out of 5 for their staff service.

Sunexpress Contact Information
These information or links might be useful for you to contact SunExpress directly:

Website: SunExpress Airlines

Social Accounts: Twitter | Facebook

Contact: 0090 – 232 444 0 797

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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What Customer Say About Us?

Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:

Lawyer

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Higher Fees (£50 to £500, + Hearing Fees)

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Risk of losing money

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Hours of your time are spent

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Result unknown

ClaimFlights

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Zero Cost Risk & Additional legal databases

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Pay Only When We Win

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Takes only 2 minutes to Claim

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Close to 100% Success rate

Yourself

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Low cost risk, most airlines ignore customer claims

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Case might end up in court

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Takes hours of your time

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Outcome Unclear

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