SunExpress Delayed or Cancelled Flight Compensation
If your SunExpress flight was delayed or cancelled, you could be eligible for up to €600 in compensation under EU Regulation 261/2004.
Enter your flight details and check how much you are entitled to.
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SunExpress air passengers’ right to claim compensation for cancelled or delayed flights
Air travel can be unpredictable, and flight disruptions can occur without warning. Whether your flight is delayed, canceled, or overbooked, EU Regulation EC 261/2004 protects your rights as an air passenger.
This regulation entitles you to compensation of up to €600 in certain circumstances, ensuring that airlines are held accountable for their service disruptions.
But how does it work? Under EU law:
- For flight delays lasting more than three hours at the final destination, you may be eligible to claim compensation.
- For flight cancellations where no prior notice of at least 14 days is given, compensation may be due.
- If you were denied boarding due to overbooking, you can also claim compensation.
- Other situations such as missed connections due to airline error may also qualify for compensation under EU Regulation EC 261.
ClaimFlights takes care of all the complexities of the compensation process. Using our free flight compensation calculator, you can check your eligibility and see how much you’re entitled to. Enter your SunExpress flight number, date, and reason for the delay or cancellation, and we’ll handle the rest.
When are you eligible to claim SunExpress flight delay compensation?
To be eligible for SunExpress delayed flight compensation, the following conditions must be met:
- The flight arrived at its destination more than three hours late.
- The departure or arrival airport is located within an EU member state.
- The delay wasn’t caused by extraordinary circumstances, such as severe weather, political unrest, or natural disasters.
If your flight met these conditions, you could claim between €250 and €600, depending on the distance of the flight and the length of the delay.
Note: Extraordinary circumstances are the events that are beyond the airline’s control, such as extreme weather, tsunami, or some ‘Act of God. Thus, you could not claim under such conditions.
If the airline claims extraordinary circumstances, you may still challenge their decision if you believe the cause was within their control. Our team at ClaimFlights specializes in such disputes.
Was your flight delayed for more than 3 hours?
Claim CompensationHow much can you claim for SunExpress flight delays or cancellations?
The amount of compensation you’re entitled to depends on the route distance and the length of the delay. Under EU Regulation EC 261/2004, compensation amounts are structured as follows:
Flight Distance | Delay Duration | Compensation Amount |
Less than 1,500 km | 3+ hours | €250 |
Between 1,500 and 3,500 km | 3+ hours | €400 |
More than 3,500 km | 3+ hours | €600 |
* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.
Check out the price comparison of top flight delay claim companies and choose the best flight delay claim company to claim for your delayed or cancelled flight.
Your Flight Has Been Delayed or Canceled. What Should You Do?
Ask a reason for the delay
Note Arrival Time
Collect Evidence
Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.
Check your Eligibility
Enter your flight details into our compensation checker to check if you are eligible for compensation.
Exchange Contacts
Claim Money Back
Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.
Right to Care Event of SunExpress Flight Delays
If SunExpress flight delays for more than two hours and more than 5 hours, passengers are entitled to ‘Right to Care’ assistance.
For 2+ Hours of Flight Delays
Foods/Snacks
Communication
For 5+ Hours of Flight Delays
Foods/Snacks
Communication
Flight
Refund
Accommodation
Hotel accommodation & transport facility for an overnight delay.
Sun Express Flight Cancellation Compensation Rights
If your SunExpress flight was cancelled without prior notice of at least 14 days, you are entitled to compensation or a refund under EU Regulation 261 of 2004. The airline must provide you with an alternative flight or refund your ticket, depending on your preference.
Compensation for cancelled flights varies based on how long before departure you were informed and the route distance:
- €125 to €600 depending on factors such as the timing of the notice, the availability of alternative flights, and the total delay caused.
- If you accept an alternative flight that gets you to your destination more than 2 hours late, you are still eligible for compensation.
However, if the cancellation was due to extraordinary circumstances, such as severe weather or natural disasters, compensation may not be applicable.
Was your flight cancelled without any notice?
Claim CompensationSunExpress missed flight connection; how does it work?
You may be entitled to SunExpress missed connecting flight compensation under the European Union Regulation EC 261 if …
- the entire air travel is booked under one booking reference
- and the delay at the final airport was more than three hours
You could claim up to 600€ for a missed flight. To be eligible for compensation, you must satisfy the above criteria.
Am I eligible for SunExpress overbooking compensation?
Overbooking is a situation in which an airline sells more flight tickets than the available seats on the plane. They are allowed to do this because they know passengers sometimes don’t show up at the airport.
If everyone arrives at the airport, they are forced to leave someone behind. So if you have denied boarding involuntarily due to overbooking, you could be eligible for compensation under EU law.
Whereas to claim compensation…
- it is necessary for you to not give up your seat voluntarily in exchange for some vouchers,
- the departure or arrival airport belongs to the EU member states
In case you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.
How to claim compensation for delayed or canceled flights?
We are specialized in helping air passengers to get their compensation quickly from the air carrier. With a track record of assisting over 23K+ passengers and achieving exceptional results, ClaimFlights is a trusted flight claim company.
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Check Entitlement
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Enter Flight Details
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Assign to us
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We process your case
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Get Compensation
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Assign us your claim and let us fight for your rights
Fast, easy, and risk-free compensation claims through "ClaimFlights"
Useful information about SunExpress Airlines
Founded in 1989 as a joint venture between Turkish Airlines and Lufthansa, SunExpress Airlines is headquartered in Antalya, Turkey. With a fleet size of 65 aircraft, SunExpress operates a combination of scheduled and charter flights to over 90 destinations across Europe, North Africa, the Mediterranean, and the Middle East.
SunExpress Destinations Include:
- Turkey: Major cities including Antalya, Izmir, and Ankara.
- Germany: Popular destinations such as Berlin, Frankfurt, and Munich.
- Other European and International Destinations: London, Paris, Vienna, Amsterdam, Dublin, and more.
SunExpress continues to expand its routes, providing reliable air service to 30 countries, including holiday destinations and major metropolitan areas.
For more information about your specific route or to check your eligibility for compensation, use our free flight compensation checker tool.
SunExpress Baggage Policy
Carry-on Baggage | ||
---|---|---|
Hand Baggage | Max. Size | Max. Weight |
1 Piece | 55 x 40 x 23 cm | 8 kg |
Checked Baggage | |
---|---|
Domestic Flight (Flights within Turkey) | |
Sunfare | Max. Weight |
SunEco | 15 kg |
SunClassic | 20 kg |
SunPremium | 25 kg |
International Flights | |||
---|---|---|---|
Destination | SunEco | SunClassic | SunPremium |
Flights from/to Turkey: Antalya, Alanya/Gazipaşa, Bodrum, Dalaman | 20 kg | 25 kg | 30 kg |
All other destinations in Turkey | 30 kg | 35 kg | 40 kg |
For the damaged baggage, SunExpress Airline has a specially dedicated service called Dolfi 1920 Baggage service. This Baggage service includes repairment of your baggage or you will receive a replacement of your items. For more information, you can visit their baggage service website.
SunExpress Reviews
In terms of on-board services, SunExpress air passengers gave 1 stars out of 5 for inflight entertainment, 2 out of 5 for food & beverages, seat comfort, and value for money, and 3 stars out of 5 for their staff service.
Sunexpress Contact Information
☛ Website: SunExpress Airlines
☛ Social Accounts: Twitter | Facebook
☛ Contact: 0090 – 232 444 0 797
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