Scandinavian (SAS) Airlines flight delays or cancellations

If you experience flight delays or flight cancellations or were denied to board your flight due to overbooking, you can get compensation under EU law EC 261.

At ClaimFlights, we help you get compensation from Scandinavian Airlines and take legal action if required for your flight delay case at no extra cost.

You can check if you’re eligible for compensation for free in our flight delay compensation calculator. To fill the claim form, it doesn’t take more than 2 minutes.

Find out if you are eligible for compensation

Scandinavian Airlines Passengers’ Rights to Compensation

If you have booked your flight with Scandinavian Airlines, and your flight was delayed, canceled, or overbooked, you could be eligible for compensation under EC Regulation 261/2004.

That’s what EU law states. EC 261 rule protects air passengers and helps to receive compensation for the inconvenience caused due to the airlines’ responsibility.

Here is all you need to know when your Scandinavian flight was delayed or canceled. Under EU Regulation 261/2004, you may have the right to compensation for …

  • flight delays: if your flight was delayed for more than 3 hours on arrivals
  • flight cancellations: if your flight was canceled without any prior notice
  • overbooking: if you were denied boarding due to overselling of flight tickets
  • missed connection: if you missed your connecting flight due to delay or cancellation of your first flight

Scandinavian Airlines flight delay compensation

If your Scandinavian Airlines flight was delayed for more than three hours on arrivals, you could be eligible for compensation under EC Regulation 261/2004.

The most important factors to claim SAS flight delay compensation are …

  1. your flight arrived with a delay of more than 3 hours
  2. your flight was departed or landed at the EU airport
  3. and, the disruption wasn’t due to extraordinary circumstances

How much can you claim for Scandinavian flight delays?

The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below clarifies how much you can claim for Scandinavian Airlines’ delayed flight.

Compensation amount Route distance Length of delay
250€ up to 1500 km 3+ hours

between 1500 km to 3500 km

3+ hours
600€* over 3500 km 4+ hours (and EU borders were crossed)

*The amount of compensation may get reduced by 50%, i.e., 300€, for flight distance over 3500 km, but when EU borders were not crossed.

Scandinavian Airlines departure delays

For 2+ hours departure delays, Scandinavian Airlines must offer you …

  • free meals and refreshments
  • 2 free phone calls, email, or fax for communication

For flight delays beyond 5 hours …

  • you should be re-routed to the earliest available flight. Alternatively, you can ask for a refund of the ticket cost (which should be credited within 7 working days), if you were not willing to travel
  • hotel accommodation and transport facility between airport and hotel for an overnight delay, or when stay becomes necessary

In addition to it, you may claim flight delay compensation, too, if you reached your final destination with a delay of more than 3 hours.

Was your Scandinavian Airlines flight delayed?

Can I claim compensation if my flight was delayed due to bad weather?

Extraordinary circumstances are beyond the airlines’ control, such as extreme weather, Tsunami, Coronavirus, or some ‘Act of God.’ As these are beyond airlines’ control, you could not receive compensation.

What should you do before applying for compensation?

  • ☛ Ask the airlines for a reason behind delay or cancellation
  • ☛ Get confirmation in writing from the airlines’ customer service
  • ☛ Note the actual arrival time (i.e., when the plane door was opened)
  • ☛ Collect additional evidence (e.g., flight itinerary, boarding pass, receipts, etc.)
  • Check if you are eligible for compensation
  • ☛ Assign us your case for a hassle-free claim (we work on a “No Win = No Fee” basis)
  • ☛ Or, contact Scandinavian Airlines to claim on your own
Is it needed to be an EU citizen to claim for a delayed flight?
Any person who faced flight delays can claim compensation under the EU 261 law. You do not need to be an EU citizen to claim. You could claim if either departed from or arrived at the EU member states’ airport with Scandinavian Airlines with a delay of more than 3 hours.

Here’s the table below to summarize …

Origin and Destination EU-regulated Airline Non-EU regulated Airline
EU ✈ EU ✅ Yes ✅ Yes
EU ✈ Non-EU ✅ Yes ✅ Yes
Non-EU ✈ EU ✅ Yes ❌ No
Non-EU ✈ Non-EU ❌ No ❌ No

Scandinavian Airlines Flight Cancellation Compensation

First of all, you should know that airlines could not guarantee their flight schedule. While traveling Scandinavian Airlines may cancel their flight.

But in such a situation, you must know you can claim compensation or refund under EU Regulation EC 261 of 2004. It all depends upon when you are notified about it.

If your flight was canceled without prior notice of at least 14 days, you may ask for flight cancellation compensation or request a refund.

For SAS canceled flights, you have two options to choose from …

  • apply for a refund, or
  • ask for an alternative flight

If your alternate flight delays for more than 2 hours at the final destination, you could be eligible for SAS canceled flight compensation.

The amount to claim is between 125 euro and 600 euro for a canceled flight depending upon …

  • days you were informed before
  • the length of delay, and
  • route distance

Whereas, for flight cancellation due to extraordinary circumstances, you could not receive compensation.

How much can I claim for SAS Airlines cancellations?

Scandinavian denied boarding compensation

If you were denied boarding due to overbooking, you might be eligible for overbooked flight compensation up to 600€ under the European Regulation EC261.

Whereas to claim compensation …

  • you should not give up your seat voluntarily in exchange for some vouchers
  • you presented yourself at the airport on time for check-in
  • the departure or arrival airport belonged to the EU airport

In case you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.

Scandinavian missed flight compensation

You may be eligible for missed connection compensation under the European Union Regulation EC 261, if…

  • the entire journey was booked under one booking reference
  • your Scandinavian flight was departed from the EU member state or arrived at the EU member state
  • and, you reached the final destination later than three hours

How to claim compensation for delayed or canceled flights?

  1. First, check if you are eligible to claim using our compensation checker tool.
  2. Provide us your flight details such as flight number, flight date, and other required information.
  3. We prepare and file a claim on behalf of you, also proceed with legal action if required.
  4. Once we receive compensation, we charge a success fee of 25%.
  5. Don’t be late; claim for your rights today!

Why should you choose “ClaimFlights”?

  • No win No fee. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal action fee, or admin fee (even if we have to take your case to court)
  • Close to 100% Success in court
  • Success Fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Best Payout when compared with the other flight delay claim companies
  • Test Winner in many flight delay provider tests

Assign us your claim and let us fight for your rights

Useful information about Scandinavian Airlines

Scandinavian Airlines
SAS Group is the oldest airline that was founded in 1951. It is also called Scandinavian Airlines System (SAS). It was established after the establishment of three flag carriers that is DDL, DNL, and the ABA.

The airline has 3 hubs. The main hub is at Copenhagen-Kastrup Airport, with 109 destinations worldwide. The second hub is at Stockholm Arlanda Airport with 106 destinations, and the third hub is at Oslo Airport, Gardermoen.

It is considered the eighth largest airline in Europe.

Fleet Size and Destinations

Scandinavian Airlines has 151 fleets as of September 2020, which serves 90 destinations across the world.

Countrya City
Sweden Ängelholm, Gothenburg, Kalmar, Kiruna, Luleå, Malmö, Örnsköldsvik, Östersund, Ronneby, Skellefteå, Stockholm, Sundsvall, Umeå, Visby
Spain Alicante, Barcelona, Las Palmas, Madrid, Málaga, Palma de Mallorca, Valencia
United States Boston, Chicago, Los Angeles, Miami, Newark, San Francisco, Washington, D.C.
Germany Berlin, Düsseldorf, Frankfurt, Hamburg, Hanover, Munich, Stuttgart
Italy Bari, Bologna, Cagliari, Milan, Palermo, Rome, Turin, Venice
United Kingdom Aberdeen, Birmingham, Edinburgh, London, Manchester
Poland Gdańsk, Kraków, Poznań, Szczecin, Warsaw, Wroclaw
Denmark Aalborg, Aarhus, Billund, Copenhagen
Greece Athens, Chania, Rhodes, Thessaloniki
France Biarritz, Montpellier, Nice, Paris
China Beijing, Hong Kong, Shanghai
Finland Helsinki, Tampere, Turku
Turkey Alanya, Ankara, Antalya
Croatia Dubrovnik, Split
Lithuania Palanga, Vilnius
Russia Saint Petersburg
Luxembourg Luxembourg City
Switzerland Geneva, Zurich
Portugal Faro, Lisbon
Iceland Reykjavík
Netherlands Amsterdam
Romania Bucharest
Belgium Brussels
Faroe Islands Sørvágur
Hungary Budapest
Kosovo Pristina
Estonia Tallinn
Norway Ålesund
Czech Republic Prague
Ireland Dublin
Lebanon Beirut
Japan Tokyo
Montenegro Tivat
Latvia Riga
Malta Luqa
Ukraine Kiev

Scandinavian Airlines Baggage Policy

Carry Baggage
Ticket Type Hand Baggage Max. Size Max. Weight
SAS Go Light 1 Bag 55 x 40 x 23 cm 8 kg
SAS Go 1 Bag 55 x 40 x 23 cm
SAS Plus 1 Bag 55 x 40 x 23 cm
SAS Business 2 Bag 55 x 40 x 23 cm 8 kg
Note: One handbag or laptop bag 40 x 30 x 15 cm 8 kg
Checked Baggage
Ticket Type Checked Baggage Max. Size Max. Weight
SAS Go Light
SAS Go 1 Bag 158 cm 23 kg
SAS Plus 2 Bag 158 cm 23 kg
SAS Business 2 Bag 158 cm 32 kg
Infants Passenger (0-2 years) 1 Bag 158 cm 23 kg
For more details on their baggage allowance, check here.

If your baggage was lost or damaged, please report it immediately to the ‘Lost and Found Office’ and fill out the ‘Property Irregularity Report.’

If your baggage is not found within 45 days, then you may submit for a claim. Depending upon the damage and on your country of residence, Scandinavian may compensate you back.

Scandinavian Airlines Reviews

Scandinavian Airlines have been rated 5 out of 10 stars by Skytrax, reviewed by more than 679 air passengers as of July 2020. SkyTrax rates airlines based upon their quality, performance, and services.

In terms of on-board services, Scandinavian Airlines air passengers gave 3 stars out of 5 for food & beverages, seat comfort, value for money, staff service, and 2 stars out of 5 for inflight entertainment.

This information or links might be useful for you to contact Scandinavian Airlines directly:

Dr. Mirko C. Ulbrich

Dr. Mirko C. Ulbrich


Dr. Mirko C. Ulbrich is founder and CEO at Claim Flights GmbH. He has made many Himalaya hiking trips, but has found a passion to grow roses and go hiking in the alpes.

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