Pegasus Airlines Flight Delays or Cancellations

Airlines do everything they can to get you to your desired destination in time. But it doesn’t always work that way. Sometimes it may happen that flights were delayed or cancelled due to uncertain reasons.

Thanks to the EC Regulation, it protects you with compensation and gives you a little relief from such situations. And, here we are to help you understand when you are entitled to compensation from the airline for such mishaps.

Find out if you are eligible for compensation

Pegasus Passengers’ Rights to Compensation

Airlines operate hundreds of flights every month but not every flight works according to their schedule. Some flights may get canceled or delayed.

If you booked your flight with Pegasus Airlines, and were affected with delays, cancellations, or denied boarding, you could be eligible for compensation under EU law.

Here is all you need to know when your Pegasus flight was delayed or cancelled. Under EU law, you may have the right to compensation for …

  • ➤ flight delays: if you reached the final destination with a delay of more than 3 hours
  • ➤ flight cancellations: if your flight was canceled without prior notice of at least 0 to 14 days
  • ➤ overbooking: if you were denied to board your flight due to overselling of flight tickets
  • ➤ missed connection: if you missed your connecting flight due to delay or cancellation of your first flight, and reached later than 3 hours at the final destination

Pegasus Airlines delayed flight compensation

For Pegasus delayed flights of more than three hours, you could be entitled to compensation up to 600€ under EU law EC 261.

Whereas, the most important factors to claim Pegasus flight delay compensation are …

  1. you reached the final destination later than three hours
  2. the departure or arrival airport was into EU member states
  3. and, the disruption was not due to extraordinary circumstances

How much can you claim for Pegasus flight delays?

The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below clarifies how much you can claim for Pegasus Airlines’ delayed flight.

Claim amount Route distance Length of delay
250€ less than 1500 km 3+ hours
400€ between 1500 km to 3500 km 3+ hours
600€ * more than 3500 km 4+ hours (EU borders were crossed)
* the amount may get reduced by 50%, i.e., 300€, for distance over 3500 km and when EU borders were not crossed.

Pegasus Airlines departure delays

If Pegasus Airlines’ flight was delayed for more than two hours at the departure airport, air passengers are entitled to ‘right to care’ assistance.

For 2+ hours departure delays, you have the right to ask for …

  • free meals and refreshments
  • 2 free phone calls, email or fax for communication

If your Pegasus Airlines flight was delayed for more than five hours, you can ask for…

  • refund if you are unwilling to fly (refund should be credited within 7 working days)
  • hotel accommodation and transportation facility for an overnight delay, or when stay becomes necessary

In addition to it, you are also eligible for compensation, if you reached the final destination later than three hours than the scheduled arrival time.

Was your Pegasus Airlines Flight Delayed?

What should you do when your Pegasus flight delays?

  • ☛ Ask the airline for the reason behind flight disruption
  • ☛ Get confirmation in writing from the airlines’ customer service
  • ☛ Note the actual arrival time, when your flight was landed
  • ☛ Keep your air travel documents with you (e.g. flight ticket, boarding pass, etc.)
  • Check if you are eligible for compensation
  • ☛ Assign us your case for a hassle-free claim, or contact the airline directly to claim on your own
What to do if Pegasus offers travel vouchers instead of compensation?
The airline may offer you a voucher or coupon for your delayed flight but remember that these perks can waive off your rights. And, the voucher can be valid for some months or days. So be careful, never accept the voucher, as it has some validity period and you may waste your money.

Pegasus Airlines Flight Cancellation Compensation

For flight cancellation, Pegasus Airlines may have to provide you compensation, if you were not informed before 14 days of scheduled departure.

The amount to claim for a canceled flight is between 125€ and 600€ depending upon …

  • days you were informed before
  • the length of delay, and
  • route distance

If your flight was canceled, you have two options to choose from …

  • apply for a refund, or
  • ask for an alternative flight

If your alternate flight delays for more than 2 hours, you could be eligible for compensation under EU law.

Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation.

How much can I claim for flight cancellations?

Can I claim compensation from Pegasus Airlines due to bad weather?
Extraordinary circumstances are beyond the control of the airlines, such as extreme bad weather, Tsunami, Coronavirus, or some ‘Act of God’. As the airlines are not responsible for flight disruptions caused due to such circumstances, thus you could not claim for delayed or canceled flights.
Can I cancel my Pegasus Airlines flight ticket and get a refund?
Yes, you can cancel your ticket within 24 hours of buying and get a complete refund of your ticket. But there are three criteria in order to get the refund

  • If there are less than 24 hours left for your flight to depart then a refund claim must be filed within 30 minutes of the original purchase.
  • If there are 24 to 72 hours left for your flight to depart then a refund claim must be filed within 60 minutes of the original purchase.
  • If there are more than 72 hours left for your flight to depart then a refund claim must be filed within 24 hours of the original purchase.

Pegasus Airlines overbooked flight compensation

If you were denied boarding due to overbooking, you could be eligible for compensation under EU law.

Whereas to claim compensation …

  • it is necessary for you to not give up your seat voluntarily in exchange for some vouchers,
  • you presented yourself on time at the airport
  • the departure or arrival airport belongs to the EU member states

In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.

Pegasus Airlines missed connection compensation

You may be entitled to missed connecting flight compensation up to 600€ from Pegasus Airlines under European Union Regulation EC 261, if …

  • the entire journey was booked under one booking reference
  • and, the delay at the final destination was more than three hours
Can I claim compensation from Pegasus, if I had different citizenship than the EU?
It doesn’t matter if you have citizenship of any country. Under the EU Law (EC 261 of 2004), you could be entitled to reimbursement, when …

Here’s the table below to summarize, if you can claim under EU law, based on your original and final destination:

Origin and Destination EU-regulated Airline Non-EU regulated Airline
EU ✈ EU ✅ Yes ✅ Yes
EU ✈ Non-EU ✅ Yes ✅ Yes
Non-EU ✈ EU ✅ Yes ❌ No
Non-EU ✈ Non-EU ❌ No ❌ No

How to claim compensation from Pegasus Airlines?

  1. First, check if you are eligible to claim using our compensation checker tool.
  2. Provide us your flight details such as flight number, date, etc.
  3. We prepare and file a claim on behalf of you, also proceed with legal action if required
  4. Once we receive compensation, we charge a success fee of 25% + VAT (no VAT for non-EU residents).
  5. Don’t be late, claim for your rights today !

Benefits to claim with us – “ClaimFlights”

  • No win No fee. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal action fee, or admin fee (even if we have to take your case to court)
  • Close to 100% Success in court
  • Success Fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Best Payout when compared with the other flight delay claim companies
  • Test Winner in many flight delay provider tests

Assign us your claim and let us fight for your rights

Useful information about Pegasus Airlines

Pegasus Airlines

Source: Julian Herzog CC BY

Pegasus Airlines is a low-cost airline carrier. It was established in 1989. Its headquarters is located at Istanbul, Turkey.

Pegasus properly started flying in 1989 with the help of two Boeing that is Net and silkar partnered with Aer Lingus.

Now Pegasus is a pure Turkish government airline. In 2005, ESAS owned Pegasus Airlines and now it is in the control of ESAS.

Fleet Size and Destinations

Currently the fleet size of the Pegasus Airlines is 85 and it mostly serves the flights within Turkey but it also flies to many other destinations.

The following are some of the major destinations of Pegasus Airlines:

Country City
Turkey Adana, Alanya, Amasya, Ankara, Antalya, Edremit, Batman, Bodrum, Dalaman, Denizli, Diyarbakir, Elazığ, Erzincan, Erzurum, Gaziantep, Hatay, İstanbul, Izmir, Kahramanmaraş, Kars, Kastamonu, Kayseri, Konya, Malatya, Mardin, Muş, Nevşehir, Samsun, Şanlıurfa, Sivas, Trabzon, Van
Germany Freiburg, Berlin, Cologne, Düsseldorf, Erfurt, Frankfurt, Hamburg, Hanover, Leipzig, Munich, Münster, Nuremberg, Saarbrücken, Stuttgart
Russia Chelyabinsk, Grozny, Krasnodar, Mineralnye Vody, Moscow
France Mulhouse, Lyon, Lyon, Marseille, Nice, Paris
Ukraine Kharkiv, Kiev, Lviv, Zaporizhia
Italy Bologna, Milan, Bergamo, Rome
Egypt Hurghada, Sharm El Sheikh
Switzerland Basel, Geneva, Zürich
Netherlands Rotterdam, Amsterdam
United Kingdom London, Manchester
Belgium Brussels, Brussels
Spain Barcelona, Madrid
Israel Eilat, Tel Aviv
Georgia Batumi, Tbilisi
Northern Cyprus North Nicosia
Kuwait Kuwait City
Denmark Copenhagen
Sweden Stockholm
Romania Bucharest
Serbia Belgrade
Kosovo Pristina
Hungary Budapest
Bosnia and Herzegovina Sarajevo
Pakistan Karachi
Kyrgyzstan Bishkek
Bahrain Bahrain
Saudi Arabia Riyadh
Oman Muscat
Macedonia Skopje
Lebanon Beirut
Kazakhstan Almaty
Iran Tehran
Greece Athens
Czech Republic Prague
Austria Vienna
Albania Tirana
UAE Dubai
Jordan Amman
Iraq Erbil
Qatar Doha
Norway Oslo
Azerbaijan Baku

Pegasus Airlines Baggage Policy

Carry Baggage
Hand Baggage Max. Size Max. Weight
1 Piece 55x40x20cm 8 kg
Checked Baggage
Ticket Type Domestic Turkey / Cyprus International Flight
Basic There is no sales package. 8 kg
Essentials 15 kg 20 kg
Advantage 20 kg 20 kg
Business Flex 15 kg 20 kg
If your baggage is lost or damaged you may contact their lost property office, or call their call center number 0850 250 0 224 for assistance.

Pegasus Airlines Reviews

Pegasus Airlines have been rated 4 out of 10 stars by Skytrax reviewed by more than 321 air passengers as of April 2020. SkyTrax rates airlines based upon their quality, performance, and services.

In terms of on-board services, Pegasus air passengers gave 1 star out of 5 for inflight entertainment, 2 stars out of 5 for food & beverages, seat comfort, 3 stars out of 5 for their staff service and value for money.

The information or links below might be useful for you to contact Pegasus Airlines directly:

Before you leave, we have some interesting topics that might be interesting for you to read.

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