Pegasus Airlines Flight Delays or Cancellations

Was your Pegasus Airlines flight delayed or canceled? You could be eligible for compensation or refund under EU Regulation 261/2004.

Check how much money you may receive

Pegasus Airlines Flight Delays or Cancellations

Airlines do everything they can to get you to your desired destination in time. But it doesn’t always work that way. Sometimes it may happen that flights were delayed or cancelled due to uncertain reasons.

Thanks to the EC Regulation, it protects you with compensation and gives you a little relief from such circumstances. Here we are to help you understand when you are entitled to compensation from the airline for flight delays and cancellations.

Pegasus Passengers’ Rights to Compensation

Airlines operate hundreds of flights every month but not every flight works according to their schedule. Some flights may get canceled or delayed.

If you booked your flight with Pegasus Airlines and were affected with delays, cancellations, or denied boarding, you could be eligible for compensation under EU law EC 261.

Here is all you need to know when your Pegasus flight was delayed or cancelled. Under EU law, you may have the right to compensation for …

  • flight delays: if you reached the final destination with a delay of more than 3 hours
  • flight cancellations: if your flight was canceled without prior notice of at least 0 to 14 days
  • overbooking: if you were denied to board your flight due to overselling of flight tickets
  • missed connection: if you missed your connecting flight due to delay or cancellation of your first flight, and reached later than 3 hours at the final destination

Pegasus Airlines delayed flight compensation

For Pegasus delayed flights of more than three hours, you could be entitled to compensation up to 600€ under EU law EC 261.

Whereas, essential factors to claim Pegasus flight delay compensation are …

  1. you reached the final destination later than three hours
  2. the departure or arrival airport was into EU member states
  3. and, the disruption was not due to extraordinary circumstances

How much can you claim for Pegasus flight delays?

The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below clarifies how much you can claim for Pegasus Airlines’ delayed flight.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
(more than 3500 km)
e.g., Frankfurt to Madrid e.g., Frankfurt to Istanbul e.g., Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

Your Flight Has Been Delayed or Canceled. What Should You Do?


Ask a reason for the delay

Ask the airline for the reason behind the delay. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check your Eligibility

Enter your flight details into our compensation checker to check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Flight departure delays

If there’s a delay at departure, you are eligible for the “Right to Care.” The airlines must offer:

For 2+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

Pegasus Airlines Flight Cancellation Compensation

Pegasus Airlines might have to provide you compensation for flight cancellation if you were not informed before 14 days of scheduled departure.

The amount to claim for a canceled flight is between 125€ and 600€ depending upon ….

  1. days you were informed before
  2. the length of delay, and
  3. the length of delay, and

If your flight was canceled, you have two options to choose from …

  • apply for a refund, or
  • ask for an alternative flight

If your alternate flight delays for more than 2 hours, you could be eligible for compensation under EU law.

Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation.

Pegasus Airlines overbooked flight compensation

If you were denied boarding due to overbooking, you could be eligible for compensation under EU law.

Whereas to claim compensation …

  • it is necessary for you to not give up your seat voluntarily in exchange for some vouchers,
  • you presented yourself on time at the airport
  • the departure or arrival airport belongs to the EU member states

In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.

Related Questions

What to do if Pegasus offers travel vouchers instead of compensation?
The airline may offer you a voucher or coupon for your delayed flight but remember that these perks can waive off your rights. And, the voucher can be valid for some months or days. So be careful, never accept the voucher, as it has some validity period and you may waste your money.
Can I claim compensation from Pegasus Airlines due to bad weather?
Extraordinary circumstances are beyond the control of the airlines, such as extreme bad weather, Tsunami, Coronavirus, or some ‘Act of God’. As the airlines are not responsible for flight disruptions caused due to such circumstances, thus you could not claim for delayed or canceled flights.

Was your flight cancelled without any notice?

Claim Compensation

Pegasus Airlines missed connection compensation

You may be entitled to missed connecting flight compensation up to 600€ from Pegasus Airlines under European Union Regulation EC 261, if …

  • the entire journey was booked under one booking reference
  • and, the delay at the final destination was more than three hours

Related Questions

Can I cancel my Pegasus Airlines flight ticket and get a refund?

Yes, you can cancel your ticket within 24 hours of buying and get a complete refund of your ticket. But there are three criteria in order to get the refund

  • If there are less than 24 hours left for your flight to depart then a refund claim must be filed within 30 minutes of the original purchase.
  • If there are 24 to 72 hours left for your flight to depart then a refund claim must be filed within 60 minutes of the original purchase.
  • If there are more than 72 hours left for your flight to depart then a refund claim must be filed within 24 hours of the original purchase.
Can I claim compensation from Pegasus, if I had different citizenship than the EU?
It doesn’t matter if you have citizenship of any country. Under the EU Law (EC 261 of 2004), you could be entitled to reimbursement when you departed from an EU airport, but reached later than 3 hours to the final destination.

How to claim compensation for delayed or canceled flights?

We are specialized in helping air passengers to get their compensation quickly from the air carrier. With a track record of assisting over 23K+ passengers and achieving exceptional results, ClaimFlights is a trusted flight claim company.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Useful Information about Pegasus Airlines

Pegasus Airlines is a low-cost airline carrier. It was established in 1989. Its headquarters is located at Istanbul, Turkey.

Pegasus properly started flying in 1989 with the help of two Boeing that is Net and silkar partnered with Aer Lingus.

Now Pegasus is a pure Turkish government airline. In 2005, ESAS owned Pegasus Airlines and now it is in the control of ESAS.

Fleet Size and Destinations
Currently the fleet size of the Pegasus Airlines is 85 and it mostly serves the flights within Turkey but it also flies to many other destinations.

The following are some of the major destinations of Pegasus Airlines:

Country City
Turkey Adana, Alanya, Amasya, Ankara, Antalya, Edremit, Batman, Bodrum, Dalaman, Denizli, Diyarbakir, Elazığ, Erzincan, Erzurum, Gaziantep, Hatay, İstanbul, Izmir, Kahramanmaraş, Kars, Kastamonu, Kayseri, Konya, Malatya, Mardin, Muş, Nevşehir, Samsun, Şanlıurfa, Sivas, Trabzon, Van
Germany Freiburg, Berlin, Cologne, Düsseldorf, Erfurt, Frankfurt, Hamburg, Hanover, Leipzig, Munich, Münster, Nuremberg, Saarbrücken, Stuttgart
Russia Chelyabinsk, Grozny, Krasnodar, Mineralnye Vody, Moscow
France Mulhouse, Lyon, Lyon, Marseille, Nice, Paris
Ukraine Kharkiv, Kiev, Lviv, Zaporizhia
Italy Bologna, Milan, Bergamo, Rome
Egypt Hurghada, Sharm El Sheikh
Switzerland Basel, Geneva, Zürich
Netherlands Rotterdam, Amsterdam
United Kingdom London, Manchester
Belgium Brussels, Brussels
Spain Barcelona, Madrid
Israel Eilat, Tel Aviv
Georgia Batumi, Tbilisi
Northern Cyprus North Nicosia
Kuwait Kuwait City
Denmark Copenhagen
Sweden Stockholm
Romania Bucharest
Serbia Belgrade
Kosovo Pristina
Hungary Budapest
Bosnia and Herzegovina Sarajevo
Pakistan Karachi
Kyrgyzstan Bishkek
Bahrain Bahrain
Saudi Arabia Riyadh
Oman Muscat
Macedonia Skopje
Lebanon Beirut
Kazakhstan Almaty
Iran Tehran
Greece Athens
Czech Republic Prague
Austria Vienna
Albania Tirana
UAE Dubai
Jordan Amman
Iraq Erbil
Qatar Doha
Norway Oslo
Azerbaijan Baku
Pegasus Airlines Baggage Policy
Carry Baggage
Hand Baggage Max. Size Max. Weight
1 Piece 55x40x20cm 8 kg
Checked Baggage
Ticket Type Domestic Turkey / Cyprus International Flight
Basic There is no sales package. 8 kg
Essentials 15 kg 20 kg
Advantage 20 kg 20 kg
Business Flex 15 kg 20 kg

If your baggage is lost or damaged you may contact their lost property office, or call their call center number 0850 250 0 224 for assistance.

Pegasus Airlines Reviews

Pegasus Airlines have been rated 4 out of 10 stars by Skytrax reviewed by more than 338 air passengers as of August 2021. SkyTrax rates airlines based upon their quality, performance, and services.

In terms of on-board services, Pegasus air passengers gave 1 star out of 5 for inflight entertainment, 2 stars out of 5 for food & beverages, seat comfort, 3 stars out of 5 for their staff service and value for money.

Alitalia Airlines Contact Information
The information or links below might be useful for you to contact Pegasus Airlines directly:

Website: Pegasus Airlines

Social Media Links: Twitter | Facebook

Phone Number: 0090-850-250-67-77

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Dr. Mirko C. Ulbrich

Dr. Mirko C. Ulbrich


Dr. Mirko C. Ulbrich is founder and CEO at Claim Flights GmbH. He has made many Himalaya hiking trips, but has found a passion to grow roses and go hiking in the alpes.

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