Pegasus Airlines Flight Delays or Cancellations
Was your Pegasus Airlines flight delayed or canceled? You could be eligible for compensation or refund under EU Regulation 261/2004.
Check how much money you may receive
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Pegasus Airlines Flight Delays or Cancellations
Airlines do everything they can to get you to your desired destination in time. But it doesn’t always work that way. Sometimes it may happen that flights were delayed or cancelled due to uncertain reasons.
Thanks to the EC Regulation, it protects you with compensation and gives you a little relief from such circumstances. Here we are to help you understand when you are entitled to compensation from the airline for flight delays and cancellations.
Pegasus Passengers’ Rights to Compensation
Airlines operate hundreds of flights every month but not every flight works according to their schedule. Some flights may get canceled or delayed.
If you booked your flight with Pegasus Airlines and were affected with delays, cancellations, or denied boarding, you could be eligible for compensation under EU law EC 261.
Here is all you need to know when your Pegasus flight was delayed or cancelled. Under EU law, you may have the right to compensation for …
- ☛flight delays: if you reached the final destination with a delay of more than 3 hours
- ☛flight cancellations: if your flight was canceled without prior notice of at least 0 to 14 days
- ☛overbooking: if you were denied to board your flight due to overselling of flight tickets
- ☛missed connection: if you missed your connecting flight due to delay or cancellation of your first flight, and reached later than 3 hours at the final destination
Pegasus Airlines delayed flight compensation
For Pegasus delayed flights of more than three hours, you could be entitled to compensation up to 600€ under EU law EC 261.
Whereas, essential factors to claim Pegasus flight delay compensation are …
- you reached the final destination later than three hours
- the departure or arrival airport was into EU member states
- and, the disruption was not due to extraordinary circumstances
How much can you claim for Pegasus flight delays?
The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.
The table below clarifies how much you can claim for Pegasus Airlines’ delayed flight.
(up to 1500 km)
(1501 to 3500 km)
(more than 3500 km)
|e.g., Frankfurt to Madrid||e.g., Frankfurt to Istanbul||e.g., Frankfurt to New York|
* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.
What should you do if your flight was delayed?
Ask a reason for delay
Note Arrival Time
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Flight departure delays
If there’s a delay at departure, you are eligible for the “Right to Care.” The airlines must offer:
For 2+ Hours Flight Delays
For 5+ Hours Flight Delays
Pegasus Airlines Flight Cancellation Compensation
Pegasus Airlines might have to provide you compensation for flight cancellation if you were not informed before 14 days of scheduled departure.
The amount to claim for a canceled flight is between 125€ and 600€ depending upon ….
- days you were informed before
- the length of delay, and
- the length of delay, and
If your flight was canceled, you have two options to choose from …
- apply for a refund, or
- ask for an alternative flight
If your alternate flight delays for more than 2 hours, you could be eligible for compensation under EU law.
Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation.
Pegasus Airlines overbooked flight compensation
If you were denied boarding due to overbooking, you could be eligible for compensation under EU law.
Whereas to claim compensation …
- it is necessary for you to not give up your seat voluntarily in exchange for some vouchers,
- you presented yourself on time at the airport
- the departure or arrival airport belongs to the EU member states
In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.
What to do if Pegasus offers travel vouchers instead of compensation?
Can I claim compensation from Pegasus Airlines due to bad weather?
Pegasus Airlines missed connection compensation
You may be entitled to missed connecting flight compensation up to 600€ from Pegasus Airlines under European Union Regulation EC 261, if …
- the entire journey was booked under one booking reference
- and, the delay at the final destination was more than three hours
Can I cancel my Pegasus Airlines flight ticket and get a refund?
Yes, you can cancel your ticket within 24 hours of buying and get a complete refund of your ticket. But there are three criteria in order to get the refund
- If there are less than 24 hours left for your flight to depart then a refund claim must be filed within 30 minutes of the original purchase.
- If there are 24 to 72 hours left for your flight to depart then a refund claim must be filed within 60 minutes of the original purchase.
- If there are more than 72 hours left for your flight to depart then a refund claim must be filed within 24 hours of the original purchase.
Can I claim compensation from Pegasus, if I had different citizenship than the EU?
How to claim compensation for a delayed flight?
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Useful Information about Pegasus Airlines
Pegasus Airlines is a low-cost airline carrier. It was established in 1989. Its headquarters is located at Istanbul, Turkey.
Pegasus properly started flying in 1989 with the help of two Boeing that is Net and silkar partnered with Aer Lingus.
Now Pegasus is a pure Turkish government airline. In 2005, ESAS owned Pegasus Airlines and now it is in the control of ESAS.
Source: Julian Herzog CC BY
Fleet Size and Destinations
The following are some of the major destinations of Pegasus Airlines:
|Turkey||Adana, Alanya, Amasya, Ankara, Antalya, Edremit, Batman, Bodrum, Dalaman, Denizli, Diyarbakir, Elazığ, Erzincan, Erzurum, Gaziantep, Hatay, İstanbul, Izmir, Kahramanmaraş, Kars, Kastamonu, Kayseri, Konya, Malatya, Mardin, Muş, Nevşehir, Samsun, Şanlıurfa, Sivas, Trabzon, Van|
|Germany||Freiburg, Berlin, Cologne, Düsseldorf, Erfurt, Frankfurt, Hamburg, Hanover, Leipzig, Munich, Münster, Nuremberg, Saarbrücken, Stuttgart|
|Russia||Chelyabinsk, Grozny, Krasnodar, Mineralnye Vody, Moscow|
|France||Mulhouse, Lyon, Lyon, Marseille, Nice, Paris|
|Ukraine||Kharkiv, Kiev, Lviv, Zaporizhia|
|Italy||Bologna, Milan, Bergamo, Rome|
|Egypt||Hurghada, Sharm El Sheikh|
|Switzerland||Basel, Geneva, Zürich|
|United Kingdom||London, Manchester|
|Israel||Eilat, Tel Aviv|
|Northern Cyprus||North Nicosia|
|Bosnia and Herzegovina||Sarajevo|
Pegasus Airlines Baggage Policy
|Hand Baggage||Max. Size||Max. Weight|
|1 Piece||55x40x20cm||8 kg|
|Ticket Type||Domestic Turkey / Cyprus||International Flight|
|Basic||There is no sales package.||8 kg|
|Essentials||15 kg||20 kg|
|Advantage||20 kg||20 kg|
|Business Flex||15 kg||20 kg|
If your baggage is lost or damaged you may contact their lost property office, or call their call center number 0850 250 0 224 for assistance.
Pegasus Airlines Reviews
Pegasus Airlines have been rated 4 out of 10 stars by Skytrax reviewed by more than 338 air passengers as of August 2021. SkyTrax rates airlines based upon their quality, performance, and services.
In terms of on-board services, Pegasus air passengers gave 1 star out of 5 for inflight entertainment, 2 stars out of 5 for food & beverages, seat comfort, 3 stars out of 5 for their staff service and value for money.
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