Norwegian Air Shuttle flight delays or cancellations

If you have suffered flight disruptions such as delayed or canceled flight with Norwegian Air Shuttle, you may be qualified to claim delayed flight compensation up to 600€.

Enter your flight details and check how much you are entitled to.

Norwegian Air Shuttle flight delays or cancellations

Flight delays or cancellations could be a headache, it can affect your travel plans. If any of such mishaps occurred, we are here to help you.

Did your Norwegian Airlines arrive later than 3 hours at the final destination? Under EU law, you could be eligible for compensation from Norwegian Air Shuttle Airlines.

We at ClaimFlights make sure to claim against Norwegian Air Shuttle Airlines. We work on a ‘No Win No Fee’ basis.

To check if you’re eligible, you need to enter flight details in our free flight delay compensation calculator. To fill the Norwegian Air Shuttle compensation claim form, it doesn’t take more than 2 minutes of your precious time.

Norwegian Air Shuttle Airlines Passengers’ Right to Compensation

If you have booked a flight with Norwegian Air Shuttle Airlines, and the flight was delayed, canceled or overbooked, you could be eligible for compensation under EC Regulation 261/2004.

That’s what EU law states. EC 261 rule protects the EU air passengers and helps to receive compensation up to 600€ from the airlines.

Norwegian Air Shuttle flight delay compensation

You are entitled to compensation if your flight with Norwegian Air Shuttle Airlines was delayed for more than three hours at the final destination.

Under which circumstances am I eligible for Norwegian flight delay compensation?

The most important factors to claim Norwegian Air Shuttle Airlines flight delay compensation are …

  1. your flight arrived with a delay of more than 3 hours
  2. your Norwegian Air Shuttle flight was departed or landed at an EU airport
  3. and, the disruption wasn’t caused due to extraordinary circumstances

How much can you claim for Norwegian Air Shuttle flight delays?

The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below clarifies how much you can claim for Norwegian Air Shuttle Airlines’ delayed flight.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
(more than 3500 km)
e.g., Frankfurt to Madrid e.g., Frankfurt to Istanbul e.g., Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

What should you do if your flight was delayed?


Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Norwegian Air Shuttle Airlines departure delays

If Norwegian Air Shuttle flight delays for more than two hours, passengers are entitled to ‘Right to Care’ assistance.

For 2+ Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5+ Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

Norwegian Air Flight Cancellation Compensation

During travelling if your flight gets cancelled for unknown reasons, this is the last thing you want. But in this situation again EU Regulation 261 protects your rights.

If your flight was canceled without prior notice of at least 14 days, you may ask for flight cancellation compensation or ask for a Norwegian Air Shuttle refund.

If Norwegian Air Shuttle Airlines’ flight was canceled, you have two options to choose from …

  1. apply for a refund, or
  2. ask for an alternative flight

If your alternate flight delays for more than 2 hours at the final destination, you could be eligible for canceled flight compensation.

The amount to claim is between 125 euro and 600 euro for a cancelled flight depending upon …

  1. days you were informed before
  2. the length of delay, and
  3. route distance

Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation

Norwegian Air denied boarding compensation

If you were denied boarding due to overbooking, you may be eligible for overbooked flight compensation under the European Regulation EC261 up to 600€.

Whereas to claim compensation …

  • you should not give up your seat voluntarily in exchange for some vouchers
  • you presented yourself at the airport on time for check-in
  • the departure or arrival airport belonged to the EU airport

In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.

Related Questions

Can I claim Norwegian Air Shuttle flight compensation due to bad weather?
Extraordinary circumstances are beyond the control of the airlines, such as extreme bad weather, Tsunami, Coronavirus, or some ‘Act of God’. As these are beyond the control of airlines, you may not receive compensation for delayed or canceled flight.

Was your flight cancelled without any notice?

Claim Compensation

Norwegian Air Shuttle missed connecting flight compensation

You may be eligible for missed connection compensation under the European Union Regulation EC 261, if…

  • the entire journey was booked under one booking reference
  • your Norwegian Air Shuttle flight was departed from the EU member state, or arrived at the EU member state
  • and, you reached the final destination later than three hours

Related Questions

Does it need to be an EU citizen to claim for Norwegian Airlines' delayed flight?
Any person who faced flight delays or cancellations can claim compensation under the EU 261 law. You do not need to be an EU citizen to claim. You could claim if either departed from or arrived at, the EU member states’ airport with a delay of more than 3 hours at the final destination.

Here’s the table below to summarize …

Origin and Destination EU-regulated Airline Non-EU regulated Airline
EU ✈ EU ✅ Yes ✅ Yes
EU ✈ Non-EU ✅ Yes ✅ Yes
Non-EU ✈ EU ✅ Yes ❌ No
Non-EU ✈ Non-EU ❌ No ❌ No

How to claim compensation for a delayed flight?

We are specialized in helping airline passengers get their compensation from the airline.


Check Entitlement

More Info
Check if you can claim using our compensation checker tool.

Enter Flight Details

More Info
Fill in your flight number, date of journey, and some further information.

Assign to us

More Info
For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

More Info
Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

More Info
Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful information about Norwegian Air Shuttle Airlines

Norwegian Air Shuttle is a very low-cost carrier airline and is considered the 3rd economical airline in Europe. It is the third-largest low-cost airline behind easyJet and Ryanair and ninth-largest low-cost airline in the world. This airline was introduced in 1993. Its headquarters is located in Oslo airport. It is known for its unique design with a white and red nose.

Source: Arpingstone
Fleet Size and Destinations

The current fleet size of the airline is 23 aircrafts which serves 149 destinations within 39 countries.

Country City
Norway Ålesund, Alta, Andenes, Bergen, Bodø, Harstad/Narvik, Haugesund, Kirkenes, Kristiansand, Lakselv, Longyearbyen, Molde, Oslo, Sandefjord, Stavanger, Tromsø, Trondheim
Spain Alicante, Barcelona, Bilbao, Fuerteventura, Ibiza, Lanzarote, Las Palmas, Madrid, Málaga, Menorca, Murcia, Palma de Mallorca, Tenerife
United States Austin, Boston, Chicago, Denver, Fort Lauderdale, Los Angeles, Miami, New York City, Orlando, San Francisco, Seattle, Tampa
Argentina Buenos Aires, Córdoba, Mendoza, Neuquén, Puerto Iguazú, Salta, San Carlos de Bariloche, San Salvador de Jujuy, Ushuaia
Greece Athens, Cephalonia, Chania, Corfu, Heraklion, Kos, Preveza, Rhodes, Santorini
Sweden Gothenburg, Karlstad, Kiruna, Luleå, Malmö, Stockholm, Umeå, Visby
France Ajaccio, Bastia, Bordeaux, Grenoble, Marseille, Montpellier, Nice
Italy Catania, Milan, Naples, Olbia, Palermo, Pisa, Rome, Venice
Poland Gdańsk, Kraków, Poznań, Szczecin, Warsaw, Wrocław
Finland Helsinki, Ivalo, Kittilä, Oulu, Rovaniemi, Vaasa
Germany Berlin, Düsseldorf, Hamburg, Hanover, Munich
Croatia Dubrovnik, Pula, Rijeka, Split, Zagreb
Portugal Faro, Funchal, Lisbon, Ponta Delgada
Denmark Aalborg, Billund, Copenhagen
Lithuania Kaunas, Palanga, Vilnius
United Kingdom Edinburgh, Manchester
Morocco Agadir, Marrakech
Austria Salzburg, Vienna
Brazil Rio de Janeiro
Thailand Bangkok, Krabi
Bulgaria Burgas, Varna
Iceland Reykjavík
Netherlands Amsterdam
Bosnia and Herzegovina Sarajevo
Hungary Budapest
Israel Tel Aviv
Kosovo Pristina
Serbia Belgrade
Cyprus Larnaca
Estonia Tallinn
Turkey Antalya
Albania Tirana
Czech Republic Prague
Ireland Dublin
Switzerland Geneva
Jordan Amman
Montenegro Tivat
United Arab Emirates Dubai
Latvia Riga
Malta Luqa
Norwegian Air Shuttle Airlines Baggage Policy
Ticket Type Hand Baggage Max. Size Hand Baggage Max. Size Max. Weight
LowFare 1 Bag 55x40x23 1 Small Personall Item 25x33x20 cm 10 kg
PremiumFlex 1 Bag 55x40x23 cm 1 Small Personal Item 25x33x20 cm 15 kg
Check-In Baggage
Ticket Type All flights excl. long haul Max. Weight Ticket Type International long haul flights Max. Weight
LowFare No bags included LowFare No bags included
LowFare+ 1 Bag 20kg LowFare+ 1 Bag 20kg
Flex 2 Bag 20kg Flex, Premium, PremiumFlex 2 Bag 20kg

If your baggage is delayed, you must inform the airport representative right away and if baggage isn’t found after 21 days you can submit your claim. If your baggage is damaged, you need to report within 7 days and can submit the claim on their website.

Norwegian Air Shuttle Airlines Reviews
Norwegian Air Shuttle Airlines have been rated 5 out of 10 stars by Skytrax reviewed by more than 1306 air passengers as of July 2021. SkyTrax rates airlines based upon their quality, performance, and services.

In terms of on-board services, Norwegian Air Shuttle Airlines air passengers gave 5 stars out of 10 for inflight entertainment, food & beverages, seat comfort, value for money, and staff service.

Norwegian Air Shuttle Airlines Contact Information

This information or links might be useful for you to contact Norwegian Air Shuttle Airlines directly:


Social Accounts: Twitter | Facebook

Contact No. : 1 800 357 4159

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

You may be interested to read the articles below

flug verspätet

How much compensation can I get for a delayed flight?

A plane delay occurs, and it is a common thing for air travelers. But, it is important to know your rights in case you face one....

Learn More


What are my rights in the event of flight cancellation?

Flight cancellations can put any passenger in distress, which leads to travel plans in suffering and the consequences could be serious.....

Learn More

men and women illustrator

How to claim compensation for denied boarding?

Denied boarding is a situation encountered occasionally by the air traveler when the confirmed ticket holder for the flight is.....

Learn More

What Customer Say About Us?

Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:



Higher Fees (£50 to £500, + Hearing Fees)


Risk of losing money


Hours of your time are spent


Result unknown



Zero Cost Risk & Additional legal databases


Pay Only When We Win


Pay Only When We Win


Close to 100% Success rate



Low cost risk, most airlines ignore customer claims


Case might end up in court


Takes hours of your time


Outcome Unclear

We help in many languages - ClaimFlights International Websites