Kenya Airways Flight Delay Compensation

If your Kenya Airways flight was delayed or canceled, you may have the right to compensation under European Regulation EC 261. The amount of compensation is up to 600€ ($700).

Enter your flight details and check how much you can claim

Kenya Airways Delayed or Cancelled Flights Rights

Here is all you need to know to claim compensation of up to 600€ per passenger under EU 261 rule for Kenya Airways flight delays or cancellations.

You may be eligible for flight delay compensation if …

  1. your flight arrived with a delay of more than 3 hours
  2. you have been departed from an EU airport
  3. you arrived at an EU airport with an EU-registered airline
  4. the delay was not due to any extraordinary circumstances

The amount of compensation varies between 250€ to 600€ depending upon the route distance and length of the delay.

How much can you claim for flight delays?

The amount of compensation varies between 250€ to 600€ depending upon the route distance and length of the delay.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
Long-distance
(more than 3500 km)
e.g., Frankfurt to Madrid e.g., Frankfurt to Istanbul e.g., Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

What should you do if your flight was delayed?

w

Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.
l

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.
i

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Passenger Rights under EU 261 Rule

Under EC Regulation 261/2004, air passengers are entitled to compensation or refund from the airlines for longer flight delays, cancellations and denied boarding due to overbooking.

In these cases, you can claim compensation, if the airline was responsible for …

  • flight delays: if you reached the final destination with more than 3 hours delay.
  • flight cancellations: if you were informed about flight cancellation without any prior notice of at least 0 to 14 days of departure.
  • overbooking: if you were denied to board your flight due to overselling of flight tickets.
  • missed connection: if you missed your connecting flight due to delay or cancellation of your first flight, and reached later than 3 hours at the final destination.

Whereas, if the flight disruptions were caused due to some extraordinary circumstances there is no compensation.

Examples of such circumstances include security threats, strike, tsunami, extreme bad weather conditions, or any ‘Act of God’.

To read more about your right to reimbursement, continue reading at EC261 – EU air passenger rights.

Kenya Airways delayed flight rights

You are eligible for plane delay compensation if …

your flight had 3+ hours delay at the arrival airport, i.e., at the final destination

you were departed from EU airport or arrived at EU airport with an EU-registered airline

Within the EU:

  • If you travel up to 1,500 km or less, then you can claim up to 250€
  • And over 1,500 km, you can claim up to 400€

Between EU Airport And Non-EU Airport:

  • If you travel up to 1,500 km or less, then you can claim up to 250€
  • If the distance is between 1,500 – 3,500 km, then you can claim up to 400€
  • And, if the distance is over 3500 km and the delay goes beyond 4 hours, you can claim financial compensation up to 600€

Flight departure delays

If there’s delay at departure, you are eligible for “Right to Care”. The airlines must offer:

For 2+ Hours Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

For 5+ Hours Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

Flight

Re-routed to the earliest available flight

Refund

Refund of the ticket cost, if you were unwilling to travel

Accomodation

Hotel accommodation & transport facility for an overnight delay.

Plus, compensation of up to 600 Euros, if you reached your final destination later than three hours.

Kenya Airways flight cancellations rights

If your flight was canceled without prior notice of at least 14 days, you may ask for flight cancellation compensation or get a refund.

There are two options available for you to choose from …

  1. You can either apply for a ticket refund, or
  2. You may ask for the change of flight or an alternate flight.

If your alternate or replacement flight gets delayed beyond the scheduled arrival time, you are entitled to canceled flight compensation.

The amount varies between 125€ and 600€ depending upon …

  • days you were informed before
  • length of delay, and
  • route distance

Kenya Airways denied boarding rights

If you were denied boarding, you may be eligible for compensation under the European Regulation EC261 up to 600€ if …

  • you have presented yourself on time for check-in, and
  • you have a valid flight reservation and travel documentation, and
  • you were denied boarding due to overbooking (overselling of flight tickets), and
  • you didn’t voluntarily give up your seat

If you were denied to board the flight due to overbooking, you should be re-routed to the earliest available flight.

Alternatively, you can ask for a refund of the ticket cost (which should be credited in the next 7 working days), if you are not willing to travel.

If you had been stranded at the airport for your replacement flight, it’s your right to ask for free:

  • meals and refreshments
  • 2 calls, email or fax service
  • hotel accommodation and transport facility (for an overnight delay, or when stay becomes necessary)

Kenya Airways missed connecting flight rights

A connecting flight is a flight booked under one booking number or in one booking event.

You may be eligible for missed flight compensation up to 600€ under the European Union Regulation EC261, if …

  • the same airline operates your connecting flight(s) which you missed due to a problem on your first flight, and
  • the delay at the final destination is more than three hours.

Am I eligible to claim compensation?

EC Regulation 261/2004 is a European law, it applies to EU airspace. You do not have to be an EU citizen to claim delayed flight compensation.

It states that you can claim for flights departed from an airport located in the EU Member States (with any airline), or arrived at an airport located in the EU Member States with an EU regulated airline.

Origin and Destination EU Airline Non-EU Airline
EU ✈ EU
EU ✈ Non-EU
Non-EU ✈ EU
Non-EU ✈ Non-EU

Thus you are eligible for compensation under EC 261 Regulation.

Calculate the amount Kenya Airways owes you

Passengers are often unaware of their rights and end up claiming a futile amount compared to what they are entitled to receive.

At “Claim Flights” we facilitate free flight delay compensation calculator. It helps you to calculate the amount that you can demand from the airline.

You can check for free the amount Kenya Airways owes you.

How to proceed with your claim?

l

Gather proof of flight disruption

  • get a confirmation in writing from the airlines
  • take photos of the flight information board
  • gather contact details of co-passengers (who can act as a witness)
i

Keep your documents ready

  • flight documents (flight ticket, boarding pass)
  • receipts or bills of additional costs (e.g. taxi, food & meals, and accommodation)
Z

Request compensation

  • enter your flight details
  • know the amount to claim (if you have any questions, read this guide)
  • fill the claim form (doesn’t take more than 2 minutes)
  • you can choose “Claim Flights” to enforce your rights

How to claim compensation for Kenya Airways delays?

In general, when passengers approach the airline, they were excused with reasons such as ‘extraordinary circumstances’, thus no compensation.

But, we know the actual reason behind the flight disruptions and help you with your claim.

To proceed with your claim, check your flight in our compensation checker tool.

All you have to do is provide us with your flight number, date of journey, and some further information.

If you further decide to claim through us, provide us with your personal details and assign us by signing the digital contract.

We work on a “No Win = No Fee” basis. You don’t need to pay anything if we are not successful. You will not have financial risk. You pay only if we get money.

Our claim experts will work with various other teams to collect data so that everything goes smoothly.

Our claim experts have access to flight information such as the time by which the flight was delayed, the reason behind it, flight departure and arrival time, etc. making us more likely to win the compensation.

Don’t be late, claim for your rights today

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.

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Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:

Lawyer

M

Higher Fees (£50 to £500, + Hearing Fees)

M

Risk of losing money

M

Hours of your time are spent

M

Result unknown

ClaimFlights

N

Zero Cost Risk & Additional legal databases

N

Pay Only When We Win

N

Only takes 2 minutes to claim

N

Close to 100% Success rate

Yourself

M

Low cost risk, most airlines ignore customer claims

M

Case might end up in court

M

Takes hours of your time

M

Outcome Unclear

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