Your Rights to Refund or Compensation for Eurowings flight delays or cancellations

If your Eurowings Airlines flight was delayed or canceled, you could be eligible for flight delay compensation under EU law. We’re here to assist you with compensation, understanding your rights under the EU 261 rule, and claiming accordingly.

Enter your flight details and check how much you are entitled to.

Eurowings flight delays or cancellations

Was your Eurowings flight delayed or canceled? Don’t stress much! You could be entitled to compensation up to 600€ ($700) for flight delays and cancellations under European Regulation EC 261.

Whereas to be eligible for compensation under EU law, you must have departed or arrived at an EU airport, and the flight must have been delayed for more than three hours at the final destination.

Check if you are eligible to claim and how much you can claim using our flight delay compensation calculator. Find it in just 2 minutes and proceed to claim on a ‘No win, No fees’ basis.

Eurowings Passengers’ Right to Compensation

Here is all you need to know about your right to compensation under the EU 261 rule for Eurowings flight delay and cancellation.

You may be eligible for compensation if …

  1. your flight was delayed for more than 3 hours
  2. the delay was on arrivals, i.e., at the final destination
  3. you were departed from the EU airport or landed at the EU airport
  4. the delay was not due to any extraordinary circumstances

The amount of compensation varies between 250€ to 600€, depending upon the route distance and length of the delay.

Let’s read further to understand it in detail about when to claim, how to claim, and how much to claim for Eurowings delayed flight.

Eurowings flight delay compensation

For Eurowings flight delays of more than three hours at the final destination, you could be entitled to compensation up to 600€ under EU law.

You are eligible for plane delay compensation if …

  1. your Eurowings flight was delayed for 3 or more hours on arrivals, i.e., at the final destination
  2. you were departed from EU airport or landed at an EU airport
  3. and the delay was not due to extraordinary circumstances

Note: Extraordinary circumstances are beyond the airlines’ control, such as extreme weather, Tsunami, Coronavirus, or some ‘Act of God.’ As the airlines are not responsible for disruptions caused due to such circumstances, thus you could not claim.

How much can you claim for Eurowings flight delays?

The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below clarifies how much you can claim for Eurowings’ delayed flight.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
Long-distance
(more than 3500 km)
e.g., Frankfurt to Madrid e.g., Frankfurt to Istanbul e.g., Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

What should you do if your flight was delayed?

w

Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.
l

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.
i

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Flight departure delays

If your Eurowings flight was delayed to depart over two hours, you are entitled to ‘right to care’ assistance.

For 2+ Hours Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

For 5+ Hours Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

Flight

Re-routed to the earliest available flight

Refund

Refund of the ticket cost, if you were unwilling to travel

Accomodation

Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

Eurowings canceled flight compensation

If you experience Eurowings flight cancellations, you could be eligible for compensation under European Regulation EC 261/2004.

The amount of compensation for a canceled flight is between 125€ and 600€ depending upon …

  • days you were informed before
  • the length of delay, and
  • route distance

If Eurowings canceled your flight without prior notice of at least 14 days, you could be entitled to compensation or a refund.

If Eurowings’ flight was canceled, you have two options to choose from …

  • apply for a refund, or
  • ask for an alternative flight

If your alternate flight delays for more than 2 hours, you could be eligible for compensation under EU law.

Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation.

Was your flight cancelled without any notice?

Claim Compensation

Missed your connecting flight with Eurowings; how does it work?

You may be entitled to Eurowings missed connecting flight compensation under the European Union Regulation EC 261, if …

  1. the entire journey was booked under one booking reference
  2. and, the delay at the final destination was more than three hours

You could claim up to 600€ for a missed flight. Whereas, to be eligible for compensation, you must satisfy the above criteria.

Eurowings overbooking compensation

If you were denied boarding due to overbooking, you could be eligible for compensation under EU law.

Whereas to claim compensation …

  1. it is necessary for you to not give up your seat voluntarily in exchange for some vouchers,
  2. you presented yourself at the airport on time
  3. you had all the travel documents
  4. the departure or arrival airport belongs to the EU member states

In case you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.

How to claim compensation for a delayed flight?

We are specialized in helping airline passengers get their compensation from the airline.

1

Check Entitlement

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Check if you can claim using our compensation checker tool.
2

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.
3

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.
4

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.
5

Get Compensation

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Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful information about Eurowings Airlines

Another famous subsidiary of Lufthansa Group is Eurowings, whose headquarters is at Dusseldorf. This specific airline connects European and domestic destinations and is pretty much a low cost. Cologne Bonn Airport is one of the main operating bases among 10 others airports.

Back in 1997, Germanwings was a division of the Eurowings. However, later in 2008, it came under the Lufthansa Group and now operates as Eurowings.

American-Airlines
Fleet Size and Destinations

The airline has a fleet of 149 aircraft, which serves 20 domestic and 128 international destinations in 42 countries.

Following are the famous destinations that Eurowings Airlines flies to:

Country City
Germany Freiburg, Berlin, Cologne/Bonn, Dresden, Düsseldorf, Frankfurt, Hamburg, Hanover, Heringsdorf, Karlsruhe, Leipzig, Munich, Nuremberg, Saarbrücken, Stuttgart, Weeze
United Kingdom Birmingham, Cardiff, East Midlands, Edinburgh, London, London, Manchester, Newcastle, Newquay
Italy Bari, Cagliari, Catania, Lamezia Terme, Milan, Naples, Olbia, Rome, Venice, Verona
United States Anchorage, Fort Myers, Las Vegas, Miami, Newark, New York City, Phoenix
Spain Alicante, Barcelona, Bilbao, Lanzarote, Palma de Mallorca, Valencia
Croatia Dubrovnik, Osijek, Pula, Rijeka, Split, Zadar, Zagreb
France Mulhouse, Lyon, Montpellier, Nice, Paris, Toulouse
Poland Krakow, Poznań, Warsaw, Wroclaw
Austria Klagenfurt, Salzburg, Vienna
Switzerland Basel, Geneva, Zürich
Sweden Gothenburg, Stockholm
Greece Kavala, Thessaloniki
Cuba Havana, Varadero
Channel Islands Guernsey, Jersey
Portugal Lisbon, Porto
Mauritius Port Louis
Dominican Republic Punta Cana
Barbados Bridgetown
Romania Bucharest
Netherlands Amsterdam
Iceland Reykjavík
Namibia Windhoek
Kosovo Pristina
Hungary Budapest
Belgium Brussels
Thailand Bangkok
Canada Calgary
Ireland Dublin
Czech Republic Prague
Bosnia and Herzegovina Mostar
Albania Tirana
Norway Oslo
Eurowings Baggage Policy
Carry-On
Ticket Type Hand Baggage Max. Size Max. Weight
Basic 1 Bag 55 x 40 x 23 cm 8kg
Smart 1 Bag 55 x 40 x 23 cm 8kg
Best 2 Bag 55 x 40 x 23 cm 8kg
BIZclass

Note :

  1. Each passenger may carry on board a further small item of hand luggage, not exceeding 40 x 30 x 10 cm (e.g., laptop bag, handbag, briefcase, folder satchel, etc.
  2. Folding garment bags are considered hand luggage up to a size of 57 x 54 x 15 cm.
Checked Baggage
Ticket Type Hand Baggage Max. Weight
Smart Fare 1 Bag 23 kg
Best Fare 2 Bag
BIZclass Fare 2 Bag 32 kg

If your baggage is damaged or your baggage is lost during transportation, you may be entitled to Eurowings lost or delayed baggage compensation. You need to be ready with your travel documents along with your lost or damaged baggage report. You need to send a written report to an email address:

baggage@claim.eurowings.com, or you can find updates on their luggage tracing page.

Eurowings Ticket Cancellation Policy

Only if you have booked your ticket under the Flex option, you can cancel your ticket on the same day of departure before online check-in closes with no extra charge.

If you have booked your ticket through some other fare, you cannot cancel your booking due to the airline’s low-cost price.

Eurowings Reviews

Eurowings Airlines have been rated 3 out of 10 stars by Skytrax reviewed by more than 340+ air passengers as of 08th April 2021. SkyTrax rates airlines based upon their quality, performance, and services.

In terms of on-board services, Eurowings air passengers gave 2 stars out of 5 for inflight entertainment, food & beverages, seat comfort, and staff service.

Eurowings Contact Information

These links might be useful for you to contact Eurowings directly:

Website: Eurowings

Social Accounts: Twitter | Facebook

Contact: +49 (0) 221 599 882 22

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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Higher Fees (£50 to £500, + Hearing Fees)

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Hours of your time are spent

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