Condor Flight Delay Compensation

If your Condor flight was delayed or canceled, you may have the right to compensation under European Regulation EC 261.

The amount of compensation is up to 600€ ($700).

Condor Delayed or Cancelled Flights Rights

Here is all you need to know to claim compensation of up to 600€ per passenger under EU 261 rule for Condor flight delays or cancellations.

plane icon You may be eligible for flight delay compensation if …

  1. your flight arrived with a delay of more than 3 hours
  2. you have been departed from an EU airport
  3. you arrived at an EU airport with an EU-registered airline
  4. the delay was not due to any extraordinary circumstances

The amount of compensation varies between 250€ to 600€ depending upon the route distance and length of the delay.

Enter your flight and check how much you can claim: Check your flight for free.

plane icon What should you do if your flight was delayed?

  • ✔ ask the airline for the reason behind flight disruption
  • ✔ get a confirmation in writing from the airlines' customer service
  • ✔ note the actual arrival time (i.e., when the plane door was opened)
  • ✔ collect additional evidence (e.g. photos, boarding pass, receipts, etc.)
  • ✔ enter your flight details into our claim form
  • ✔ check if you are eligible for compensation
  • ✔ assign us with your case for a hassle-free claim (we work on a "No Win = No Fee" basis)

Passenger Rights under EU 261 Rule

Under EC Regulation 261/2004, air passengers are entitled to compensation or refund from the airlines for longer flight delays, cancellations and denied boarding due to overbooking.

plane icon In these cases, you can claim compensation, if the airline was responsible for …

  • ➤ flight delays: if you reached the final destination with more than 3 hours delay.
  • ➤ flight cancellations: if you were informed about flight cancellation without any prior notice of at least 0 to 14 days of departure.
  • ➤ overbooking: if you were denied to board your flight due to overselling of flight tickets.
  • ➤ missed connection: if you missed your connecting flight due to delay or cancellation of your first flight, and reached later than 3 hours at the final destination.

Whereas, if the flight disruptions were caused due to some extraordinary circumstances there is no compensation.

Examples of such circumstances include security threats, strike, tsunami, extreme bad weather conditions, or any 'Act of God'.

To read more about your right to reimbursement, continue reading at EC261 - EU air passenger rights.

Condor delayed flight rights

You are eligible for plane delay compensation if ...

  • ✔ your flight had 3+ hours delay at the arrival airport, i.e., at the final destination
  • ✔ you were departed from EU airport, or arrived at EU airport with EU-registered airline

Within EU:

  • If you travel up to 1,500 km or less, then you can claim up to 250€
  • And over 1,500 km, you can claim up to 400€

Between EU Airport And Non-EU Airport:

  • If you travel up to 1,500 km or less, then you can claim up to 250€
  • If the distance is between 1,500 - 3,500 km, then you can claim up to 400€
  • And, if the distance is over 3500 km and the delay goes beyond 4 hours, you can claim financial compensation up to 600€

You may be interested in this topic: An Ultimate Guide on Flight Delay Compensation

Rights for departure delays

When the flight delays over 2 hours during departure, the airline must offer you ...

  • free meals and refreshments
  • 2 free calls, email or fax service

For flight delays of more than 5 hours

  • you should be re-routed to the earliest available flight. Alternatively, you can ask for a refund of the ticket cost (which should be credited within 7 working days), if you were not willing to travel
  • hotel accommodation and transport facility between airport and hotel for an overnight delay, or when stay becomes necessary

In addition to it, if you reached your final destination with a delay of more than 3 hours, you are entitled to compensation too, from the airline.

You may be interested in this topic: My flight was delayed, what are my rights?

Condor flight cancellations rights

If your flight was canceled without prior notice of at least 14 days, you may ask for flight cancellation compensation or get a refund.

There are two options available for you to choose from ...

  1. You can either apply for a ticket refund, or
  2. You may ask for the change of flight or an alternate flight.

If your alternate or replacement flight gets delayed beyond the scheduled arrival time, you are entitled to canceled flight compensation.

The amount varies between 125€ and 600€ depending upon …

  • days you were informed before
  • length of delay, and
  • route distance

You may be interested in this topic: My flight was canceled, can I claim compensation?

Condor denied boarding rights

If you were denied boarding, you may be eligible for compensation under the European Regulation EC261 up to 600€ if …

  • you have presented yourself on time for check-in, and
  • you have a valid flight reservation and travel documentation, and
  • you were denied boarding due to overbooking (overselling of flight tickets), and
  • you didn't voluntarily give up your seat

If you were denied to board the flight due to overbooking, you should be re-routed to the earliest available flight.

Alternatively, you can ask for a refund of the ticket cost (which should be credited in the next 7 working days), if you are not willing to travel.

If you had been stranded at the airport for your replacement flight, it's your right to ask for free:

  • meals and refreshments
  • 2 calls, email or fax service
  • hotel accommodation and transport facility (for an overnight delay, or when stay becomes necessary)

Condor missed connecting flight rights

A connecting flight is a flight booked under one booking number or in one booking event.

You may be eligible for missed flight compensation up to 600€ under the European Union Regulation EC261, if …

→ the same airline operates your connecting flight(s) which you missed due to a problem on your first flight, and

→ the delay at the final destination is more than three hours.

Am I eligible to claim compensation?

EC Regulation 261/2004 is European law, it applies to EU airspace. You do not have to be an EU citizen to claim delayed flight compensation.

It states that you can claim for flights departed from an airport located in the EU Member States (with any airline), or arrived at an airport located in the EU Member States with an EU regulated airline.

Origin and Destination EU Airline Non-EU Airline
EU ✈ Non-EU
Non-EU ✈ EU
Non-EU ✈ Non-EU

Thus you are eligible for compensation under EC 261 Regulation.

Calculate the amount Condor owes you

Passengers are often unaware of their rights and end up claiming a futile amount compared to what they are entitled to receive.

At “Claim Flights” we facilitate free flight delay compensation calculator. It helps you to calculate the amount that you can demand from the airline.

You can check for free the amount Condor owes you.

How to proceed with your claim in the event of flight delay?:

  1. ✔ Gather proof of the delay

    • ➔ get a confirmation in writing from the airlines
    • ➔ take photos of the flight information board
    • ➔ gather contact details of co-passengers (who can act as a witness)
  2. ✔ Keep your documents ready

    • ➔ flight documents (flight ticket, boarding pass)
    • ➔ receipts or bills of additional costs (e.g. taxi, food & meals, and accommodation)
  3. ✔ Request compensation

    • enter your flight details
    • ➔ know the amount to claim (if you have any questions, read this guide)
    • ➔ fill the claim form (doesn't take more than 2 minutes)
    • ➔ you can choose "Claim Flights" to enforce your rights

How to claim compensation for Condor delays?

In general, when passengers approach the airline, they were excused with reasons such as 'extraordinary circumstances', thus no compensation.

But, we know the actual reason behind the flight disruptions and help you with your claim.

To proceed with your claim, check your flight in our compensation checker tool.

All you have to do is provide us with your flight number, date of journey, and some further information.

If you further decide to claim through us, provide us with your personal details and assign us by signing the digital contract.

We work on a "No Win = No Fee" basis. You don't need to pay anything if we are not successful. You will not have financial risk. You pay only if we get money.

Our claim experts will work with various other teams to collect data so that everything goes smoothly.

Our claim experts have access to flight information such as the time by which the flight was delayed, the reason behind it, flights departure and arrival time, etc. making us more likely to win the compensation.

Don't be late, claim for your rights today

Why choose "ClaimFlights"?

  • No win = No fees. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal fee, or admin fee (even if we have to take your case to court)
  • Close to 100% success in court
  • Success fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Top rated when compared with the other flight delay claim companies
  • Test winner in many flight delay provider tests

Condor Airlines

Condor Flugdienst is a Frankfurt based, German airline which is popularly known as Condor. “DE” is the IATA code of Condor Airlines. Condor airline has other bases at Munich, Berlin Schonefeld, Dusseldorf, Hamburg, Hannover, Leipzig/Halle and Stuttgart airport. Condor is a subsidiary of Thomas Cook Group which also has airlines operating in UK, Belgium and Scandinavia.

Condor airline was formed on 21st December 1955 as Deutsche Flugdienst GmBH and began operating on 29th March 1956. The current name was taken after Thomas Cook Group took over the shares of Condor Berlin GmBH (earlier Deutsche Flugdienst GmBH) from Lufthansa on March 1st 2003.

Condor Airlines is the third largest German airline and a subsidiary of British Thomas Cook airlines. It also has its alliance with Lufthansa Group in Germany.

Condor Airlines Partners

Condor Flugdienst (Condor Airlines) has partnership with many airlines having both the code-share and interline agreement. The code-share agreement allows Condor airline and its subsidiary airline to use their flight number and market off their products in other airlines and also allowing other airline passenger as their own to travel to their destinations and it is bidirectional while interline agreements allows the airline to issue single tickets to its passengers allowing them to reach their destinations no matter how many flights they have to change.

Condor airlines has shared code-share agreement with Air Namibia, Thomas Cook Airlines UK and Thomas Cook Airlines Belgium which are its sister airlines company.

And the famous airlines with which Condor airlines shares the interline agreement are as follows: Air North, AirBaltic, Air Dolomiti, Sun Country Airlines, Czech Airlines Gol Transportes Aéreos, Volaris, LOT Polish Airlines, Lufthansa, Alaska Airlines, Austrian Airlines, BahamasAir, WestJet, Copa Airlines and Swiss International Airlines.

Condor Fleet Size & Destinations

Condor Airline is basically known for its leisure flights to Mediterranean, Asia, Africa, North America, South America and Caribbean. It is a vast airline both in terms of number of flights and the number of passengers it carries to numerous destinations of various countries. Its main hub is at Frankfurt Airport and certain Mediterranean flights also take off from Munich Airport.

Condor airline currently has 42 aircrafts flying under its brand name. These include 10 Airbus A320-200, 6 Airbus A321-200, 10 Boeing 757-300, 16 Boeing 767-300ER. With these fleets Condor airline connects to more than 80 destinations across Europe, Asia, Africa, and the North and South America.

Sr. No. Country City
1 United States Anchorage, Austin, Baltimore, Fairbanks, Las Vegas, Los Angeles, Minneapolis, New Orleans, Pittsburgh, Portland, San Diego, Seattle
2 Germany Berlin, Cologne/Bonn, Düsseldorf, Frankfurt, Hamburg, Hanover, Leipzig/Halle, Munich, Nuremberg, Paderborn, Stuttgart
3 Spain Arrecife, Fuerteventura, Ibiza, Jerez de la Frontera, Las Palmas, Palma de Mallorca, Santa Cruz de La Palma, Tenerife
4 Greece Chania, Corfu, Heraklion, Kalamata, Kavala, Kos, Mykonos, Preveza, Rhodes, Santorini, Skiathos, Volos, Zakynthos
5 Brazil Fortaleza, Recife, Rio de Janeiro, Salvador da Bahia
6 Dominican Republic La Romana, Puerto Plata, Punta Cana, Santo Domingo
7 Canada Halifax, Toronto, Vancouver, Whitehorse
8 Cuba Havana, Holguín, Santa Clara, Varadero
9 Costa Rica San José de Costa Rica
10 Portugal Funchal, Porto Santo
11 Martinique Fort-de-France
12 Jamaica Montego Bay
13 Tanzania Kilimanjaro
14 Trinidad and Tobago Scarborough
15 Mauritius Port Louis
16 South Africa Cape Town
17 Egypt Hurghada
18 Namibia Windhoek
19 Puerto Rico San Juan
20 Tanzania Zanzibar
21 Venezuela Porlamar
22 Canada Calgary
23 Kenya Mombasa
24 Austria Vienna
25 Italy Comiso
26 Mexico Cancún
27 Morocco Agadir
28 Bulgaria Varna
29 Malta Malta
30 Russia Sochi
31 Maldives Malé
32 Seychelles Mahé

Condor Services

Condor airlines has numerous services available for its air passengers. Accordingly the airline has 3 different class of services that being Business Class, Premium Economy and Economy Class. In terms of services within the flight, the airline offers in-flight entertainments such as movies and music and has the best delicacies available with payment.

Condor airline also has frequent flyer programme “Miles & More” for their frequent flyers were condor flight passengers can earn rewards against their flight tickets. The airline has presence on various social networking sites which is used to convey messages and build its brand, while if you want to contact them you can always do so on the social networking sites or call on their customer service phone number or email their customer service department.

Condor Airlines Reviews

SkyTrax have rated Condor Flugdienst Airlines 5 out of 10 stars, the airline has been rated an average of 3 stars out of 5 for food and beverages, seat comfort, staff services and value for money and for in-flight entertainment they give 2 stars.

According to FlightStats, some of the Condor flights has very poor on time performance rating, e.g. Condor Flight DE2051 from Fairbanks, Alaska to Frankfurt has an average of being excessively delayed 77% of time, 11% of time flight were very late, 11% of time flight were behind the schedule while 0% of time flight were on time.

Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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