Cathay Pacific Flight Delay & Cancellation Compensation

Here is an ultimate guide to claim compensation for Cathay Pacific Airlines flight delays, cancellations, and denied boarding incidents under EU flight delay compensation Regulation EC 261/2004.

How much can you claim for flight delays?

The amount of compensation varies between 250€ to 600€ depending upon the route distance and length of the delay.

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

Passenger Rights under EU 261 Rule

EC261/2004 is an EU regulation that safeguards air passengers’ rights in cases of flight delays, cancellations, or denied boarding. This regulation ensures compensation for Cathay Pacific passengers from €250 to €600 for delays over three hours and cancellations unless caused by extraordinary circumstances. Passengers are also entitled to care, including meals and accommodation, and can opt for a full refund or alternative flight in case of cancellations. These rights apply to flights departing from or arriving in the EU on EU-registered airlines.

What are EC261 Regulations?

EC261/2004 is a regulation established by the European Union to protect air passengers’ rights in cases of flight disruptions. It mandates compensation and assistance for passengers affected by delays, cancellations, or denied boarding, provided certain conditions are met. The regulation applies to flights departing from EU airports or arriving at EU airports on EU-registered airlines.

Overview of Passenger Rights under EC261

1. Compensation for Delays: Passengers are entitled to compensation if their flight arrives at the destination more than three hours late. The compensation amount depends on the flight distance and ranges from €250 to €600.
2. Compensation for Cancellations: If a flight is canceled, passengers have the right to compensation unless they were informed of the cancellation at least 14 days in advance, offered an alternative flight with a similar schedule, or the cancellation was due to extraordinary circumstances beyond the airline’s control.
3. Denied Boarding: In cases of overbooking, where passengers are denied boarding, they are entitled to compensation and assistance, including re-routing or a full refund.
4. Right to Care: During delays or cancellations, passengers are entitled to assistance, including meals, refreshments, accommodation, and transportation to and from the airport, depending on the waiting time and flight distance.
5. Reimbursement and Re-routing: Passengers can choose between a full refund of the ticket cost or re-routing to the final destination at the earliest opportunity under comparable conditions.
6. Special Conditions: Compensation may not be payable if the airline can prove the disruption was caused by extraordinary circumstances, such as severe weather or air traffic control strikes.

These rights ensure that Cathay Pacific passengers flying within the EU or to/from EU destinations on EU-registered flights are protected under EC261, offering both financial compensation and essential care during disruptions.

To read more about your right to reimbursement, continue reading at EC261 – EU air passenger rights

Cathay Pacific Overbooking Compensation

If you were denied boarding on a Cathay Pacific flight due to overbooking, you may be entitled to compensation under the European Regulation EC261, up to 600€, if the following conditions are met:

• Timely Arrival: You presented yourself on time for check-in.
• Valid Reservation: You had a confirmed flight reservation and proper travel documentation.
• Denied Boarding: You were denied boarding due to overbooking (overselling of flight tickets) and did not voluntarily give up your seat.

In such cases, Cathay Pacific is obligated to offer you a choice between:

• Re-routing: You should be re-routed to the earliest available flight to your destination.
• Refund: If you choose not to travel, you can request a full refund of your ticket cost, which should be processed within 7 working days.

Additionally, if you were stranded at the airport waiting for a replacement flight, you have the right to receive the following at no extra cost:

• Meals and Refreshments: Provided during the wait.
• Communication: Two free calls, emails, or fax services.
• Accommodation and Transport: Hotel accommodation and transportation if an overnight stay is necessary or if a delay extends overnight.

Cathay Pacific Missed Connection Flight

If you miss a connecting flight with Cathay Pacific, where all flights are booked under the same booking number or as part of the same booking event, you may be entitled to compensation under European Union Regulation EC261.

Compensation can be up to 600€ if the following conditions are met:

→Same Airline Operation: The same airline operates both your initial and connecting flights and the missed connection was due to an issue on the first flight.

→Significant Delay: The delay at your final destination exceeds three hours.

Am I Eligible To Claim Compensation?

EC Regulation 261/2004 is a European law, it applies to EU airspace. You do not have to be an EU citizen to claim delayed flight compensation.

If your Air China flight was delayed and either departed from an airport in the EU or arrived at an EU airport on an EU-regulated airline, you may be entitled to compensation under European Regulation EC261. You can use the Cathay Pacific delay compensation form to initiate the process.

Am I Eligible To Claim Compensation?

EC Regulation 261/2004 is a European law, it applies to EU airspace. You do not have to be an EU citizen to claim delayed flight compensation.

If your Air China flight was delayed and either departed from an airport in the EU or arrived at an EU airport on an EU-regulated airline, you may be entitled to compensation under European Regulation EC261. You can use the Cathay Pacific delay compensation form to initiate the process.

Thus you are eligible for compensation under EC 261 Regulation.

Calculate the amount Cathay Pacific owes you

Passengers are often unaware of their rights and end up claiming a futile amount compared to what they are entitled to receive.

At “Claim Flights” we facilitate free flight delay compensation calculator. It helps you to calculate the amount that you can demand from the airline.

You can check for free the amount Cathay Pacific owes you.

Criteria for Cathay Pacific Airways Compensation

How To Claim Compensation For Cathay Pacific Delays?

In general, when passengers approach the airline, they were excused with reasons such as ‘extraordinary circumstances’, thus no compensation.

But, we know the actual reason behind the flight disruptions and help you with your claim.

To proceed with your claim, check your flight in our compensation checker tool.

All you have to do is provide us with your flight number, date of journey, and some further information.

If you further decide to claim through us, provide us with your personal details and assign us by signing the digital contract.

We work on a “No Win = No Fee” basis. You don’t need to pay anything if we are not successful. You will not have financial risk. You pay only if we get money.

Our claim experts will work with various other teams to collect data so that everything goes smoothly.

Our claim experts have access to flight information such as the time by which the flight was delayed, the reason behind it, flight departure and arrival time, etc. making us more likely to win the compensation.

Don’t be late, claim for your rights today

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