Brussels Airlines Flight Delay Compensation Rights under EU law

Brussels Airlines Compensation for Flight Delays and Cancellations

If your Brussels Airlines flight was delayed or cancelled, you could be eligible for flight delay compensation under EU law. We’re here to assist you with compensation, understanding your rights under the EU 261 rule, and claiming accordingly.

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Here is an ultimate guide to claim refund or compensation for Brussels flight delays, cancellations, and denied boarding under EU Flight Delay Compensation Regulation EC 261/2004.

Brussels Airlines Compensation for Flight Delays

If you’ve faced disruptions such as flight delays, with Brussels Airlines, you may be entitled to compensation under EU Regulation EC 261/2004.

This regulation safeguards the rights of air passengers and holds airlines accountable for any inconvenience caused. Compensation amount can be as much as €600 per person depending on the situation.

Continue reading this guide, and you will get to know about your rights, what makes you eligible for compensation, and how easy it is to file a claim.

You can make use of our free flight compensation calculator. You just need to enter your flight information and reason behind the delay.

Was your flight delayed for more than 3 hours?

Brussels Airlines Flight Cancellation Compensation

If your Brussels Airlines flight was cancelled, you could be eligible for compensation of up to €600 per person under EU Regulation EC 261/2004.

This law ensures compensation when cancellations happen without at least 14 days’ notice and are within the airline’s control.

While some extraordinary circumstances, like severe weather or air traffic control strikes, may exempt Brussels Airlines from compensation, other situations that the airline could reasonably manage, such as certain technical issues are still eligible.

Depending on your flight distance, you also have the choice of a full refund or rebooking on the next available flight.

Was your flight cancelled without any notice?

Brussels Airlines Passengers’ Right to Compensation

As a Brussels Airlines passenger, you may be entitled to financial compensation if:

  • Your flight was delayed on arrival by more than 3 hours,
  • Your flight was cancelled without at least 14 days’ notice, or
  • You were denied boarding due to overbooking.

Brussels Airlines complies with EU Regulation EC 261/2004, which ensures that passengers affected by flight disruptions are eligible for compensation when the airline is responsible.

This regulation covers most issues related to delays, cancellations, and denied boarding on Brussels Airlines flights.

Our team of legal experts assists passengers in processing their claims, helping them understand and exercise their rights under EU law, especially if they’re unfamiliar with the process.

You could compare top flight claim companies to find the best one to help you secure your Brussels Airlines compensation quickly and efficiently, ensuring you get the support you need if you’ve been affected by delays, cancellations, or overbooking.

When can I claim Brussels Airlines flight delay compensation?

You may be entitled to compensation of up to €600 per passenger if your Brussels Airlines flight was delayed due to the airline’s responsibility, in line with EU Regulation 261/2004.

To be eligible for flight delay compensation:

  • Your flight must have arrived at the final destination with a delay of more than three hours.
  • The flight must have departed from or arrived at an EU airport.
  • The delay must not have been caused by extraordinary circumstances beyond the airline’s control, such as severe weather or air traffic control strikes.

How much can I claim for Brussels Airlines delayed flight?

The amount of compensation varies between 250 to 600 Euros depending upon the length of the delay and distance of your flight.

The table below shows the receivable compensation that you may request for Brussels Airlines delays:

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
Long-distance
(more than 3500 km)
e.g., Brussels to Berlin e.g., Brussels to Lisbon e.g., Brussels to New York City
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

Your Flight Has Been Delayed or Canceled. What Should You Do?

#1. Ask for the Reason

Ask the airline for the reason behind the delay or cancellation. Get confirmation in writing from the airline’s customer service.

#2. Collect Evidence

Collect evidence such as your ticket, boarding pass, arrival or departure board pictures, etc., to prove the disruption.

#3. Exchange Contacts

Exchange contact information with co-passengers (which can act as evidence while requesting compensation).

#4. Note Arrival Time

Note the flight’s arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

#5. Check your Eligibility

Enter your flight details into our compensation checker to check if you are eligible for compensation.

#6. Claim Money Back

Assign us your case for a hassle-free claim (we work on a “No Win – No Fee” basis) and Sit Back & Relax.

Flight departure delays

If your Brussels Airlines flight was delayed to depart over two hours, you are entitled to ‘right to care’ assistance.

For 2+ Hours of Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

For 5+ Hours of Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

Flight

Re-routed to the earliest available flight

Refund

Refund of the ticket cost, if you were unwilling to travel

Accommodation

Hotel accommodation & transport facility for an overnight delay.

Can I claim for Brussels Airlines flight delays or cancellations due to extraordinary circumstances?

Extraordinary circumstances are events beyond an airline’s control that can cause flight delays or cancellations.

In such cases, Brussels Airlines typically isn’t required to provide compensation, as they are not responsible for the disruption.

Examples of extraordinary circumstances include:

  • Severe weather (e.g., snowstorms, windstorms, low visibility)
  • Strikes by airport personnel or unions
  • Bird strikes affecting the aircraft
  • Air traffic control (ATC) restrictions
  • Political instability or civil unrest

However, if the extraordinary circumstances could reasonably have been managed by the airline for example, technical issues that could have been prevented or crew shortages due to internal planning, you may still be entitled to compensation.

In these situations, the airline is considered responsible, and compensation may apply.

Additionally, Brussels Airlines is required to provide care services, such as food, accommodations, and rebooking, regardless of whether compensation is due.

Brussels Airlines missed connecting flight compensation

If you missed a connecting flight due to delays or cancellations with Brussels Airlines, you may be eligible for compensation.

To qualify for missed connection compensation, your journey must have been booked under a single booking reference, and the delay at your final destination should exceed three hours.

This ensures that, in cases where the airline is responsible, affected passengers are fairly compensated for the inconvenience of missed connections.

Brussels Airlines overbooked flight compensation

If you were denied boarding due to an overbooked flight, you may be eligible for compensation up to 600€ under the European Regulation EC 261 if…

  1. you have presented yourself on time for check-in, and
  2. you have a valid flight reservation and travel documentation, and
  3. you didn’t voluntarily give up your seat
  4. you reached the destination later than three hours

Alternatively, you can ask for a refund of the ticket cost (which should be credited in the next 7 working days), if you are not willing to travel.

Useful information about Brussels Airlines

Brussels Airlines is the flag carrier of Belgium. It was established in 2006 and is considered one of the biggest airlines in Belgium.

It was formed with the help of Virgin and SN Brussels Airlines. Brussels Airlines is part of the Lufthansa Group.

Its headquarters are situated in Belgium, Diegem, and Machelen. The major hub of Brussels Airlines is located at Brussels Airport.

Brussel Airlines is a member of the International Air Transport Association and the Star Alliance.

American-Airlines
Fleet Size & Destinations

Brussels Airlines operates 46 fleets under its brand name as of November 2024, which includes 15 Airbus A319-100, 16 Airbus A320-200, 5 Airbus A320neo, 10 Airbus A330-300,.

Country City
Spain Alicante, Barcelona, Bilbao, Fuerteventura, Lanzarote , Madrid, Malaga, Palma de Mallorca,, Tenerife, Las Palmas
France Bordeaux, Lyon, Marseille,, Nice, Paris, Strasbourg, Toulouse
Italy Bologna,Brindisi,, Florence, Milan, Naples,, Rome,, Venice
United Kingdom Birmingham,, Edinburgh, London, Manchester
Germany Berlin,, Hamburg,, 
Greece Athens,Chania, Corfu, Kos, Mytilene, Samos,  Heraklion, Rhodes, 
United States New York City, Washington D.C
Portugal Faro, Funchal, Lisbon, Porto
Switzerland Geneva, Zurich
Russia Moscow, St Petersburg
Sweden Gothenburg, Stockholm
Denmark Billund, Copenhagen
Croatia Dubrovnik, Split, Zadar
Morocco Marrakesh, Nador, Rabat, Tangier
Cameroon Douala, Yaoundé
Poland Krakow, Warsaw
Burkina Faso Ouagadougou
Burundi Bujumbura
Belgium Brussels
Democratic Republic of Congo Kinshasa
Hungary Budapest
Israel Tel Aviv
Liberia Monrovia
Sierra Leone Freetown
Armenia Yerevan
Benin Cotonou
Côte d’Ivoire Abidjan
Guinea Conakry
Lithuania Vilnius
Uganda Kampala
Angola Luanda
Austria Vienna
Czech Republic Prague
Gambia Banjul
Rwanda Kigali
Ghana Accra
Senegal Dakar ( Blaise Diagne International Airport)
Norway Oslo
Togo Lomé
Check-in facility Policy
Check-in facility Policy

Passengers have many ways to check in to Brussels Airlines flights. Below are the options to choose from as per your convenience.

Web Check-in: Passengers can check in from anywhere using a computer or laptop and can choose the preferred seat and print the boarding pass. This service opens 24 hours before departure and closes 1 hour before departure.

Mobile Check-in: You can also check-in using the mobile phone and get the soft copy of the boarding pass to your registered mail. This service is open for 24h until 1h before departure.

Automated Check-in: Brussels Airlines provides a special check-in option to passengers. To avail, this special service passengers have to register themselves and the boarding pass will be sent to the registered email ID or via SMS 24 hours prior to the departure of the flights.

Express Check-in: Self-check machines or Kiosks available at the airport. Passengers can use their booking reference number to select the desired seat and take print of the boarding pass.

Brussels Airlines Reviews & Statistics

Brussels Airlines have been rated 4 of 10 stars Reviewed by more than 577 customers as of November 2024 by SkyTrax. SkyTrax rates airlines based upon their performance and onboarding services.

Customers have rated 2 of 5 stars for its Food & Beverages and Inflight Entertainment.3 of 5 stars for Staff Service,Seat Comfort and Value for Money. Customers usually complain about In-flight entertainment service.

Brussels Airlines Contact details

These information or links might be useful for you to contact Brussels directly:

Website: Brussels Airlines

Customer care number: 1800 102 5838

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No legal action fee or admin fee. (It’s free of charge, with no hidden costs, even if we must take your case to court).

Success Fee 25%

Our success fee is just 25% (no VAT if you are a non-EU resident). We have a fantastic success record and fair prices.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.

How to claim compensation for delayed or canceled flights?

We are specialized in helping air passengers to get their compensation quickly from the air carrier. With a track record of assisting over 23K+ passengers and achieving exceptional results, ClaimFlights is a trusted flight claim company.

1

Check Entitlement

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Check if you can claim using our compensation checker tool.

2

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

3

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

4

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

5

Get Compensation

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Experiences and Reviews of Our Satisfied Customers

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