Brussels Airlines Compensation for Flight Delays or Cancellations

Under EC Regulation 261/2004, you may have the right to financial compensation for flight delays or cancellations. The amount of compensation is up to 600€ per person.

Continue reading this guide, and you will get to know about your rights, what makes you eligible for compensation, and how easy it is to file a claim.

You can make use of our free flight compensation calculator. You just need to enter your flight
information and reason behind delay or cancellation.

Find out how much money you may receive

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Brussels Airlines Passengers’ Right to Compensation

You are entitled to financial compensation from Brussels Airlines if your flight was delayed on arrivals for more than 3 hours, or it was canceled without prior notice of 2 weeks, or you were denied boarding due to overselling of flight tickets.

Brussels Airlines is registered with the EU norms and regulations, thus all the passengers who face problems with Brussels Airlines flights may be applicable for the compensation in accordance with EU Regulation EC 261/2004.

We have a legal expert who helps the passengers to process the claims and also advise them to avail their legal rights in case the passengers are unaware of their rights.

What to do if your Brussels Airlines flight was delayed?

  • ☛ ask the airlines’ for the reason behind it
  • ☛ get a confirmation of delay or cancellation in writing
  • ☛ collect evidence (e.g. boarding pass, voucher, receipts, etc)
  • ☛ note down the following flight details (actual arrival and departure time)
  • check if you are eligible for compensation
  • ☛ assign us your case for a hassle-free claim

When can I claim Brussels Airlines flight delay compensation?

Air passengers whose flight was delayed due to the airline’s fault could be entitled to compensation of up to €600 per passenger under EC Regulation 261/2004.

Whereas, to be eligible for Brussels Airlines compensation …

  1. the flight reached the final destination with a delay of more than three hours
  2. the flight should have been departed from EU airport or landed at EU airport
  3. and, the cause of delay shouldn’t be due to extraordinary circumstances

How much can I claim for Brussels Airlines delayed flight?

The amount of compensation varies between 250 to 600 Euros depending upon the length of the delay and distance of your flight.

The table below shows the receivable compensation that you may request for Brussels Airlines delays:

Length of Delay Travel Distance Compensation
3+ hours less than 1500 km 250€ (approx. $280)
Between 1500 km to 3500 km 400€ (approx. $450)
more than 1500 km (within EU) 400€ (approx. $450)
3 to 4 hours 3500+ km (EU to Non-EU flight) 300€ (approx. $340)
4+ hours 3500+ km (EU to Non-EU flight) 600€ (approx. $680)

*the amount may get reduced by 50%, i.e., 300€, for a distance over 3500 km, but when EU borders were not crossed.

Calculate how much you can claim?

Brussels Airlines departure delays

If your flight was delayed at the departure for more than 2 hours, you are entitled to “right to care” assistance.

Here’s what the airline should assist you with if your flight delays at departure …

For 2+ hours departure delays, you have the right to ask for …
  • free meals and refreshments
  • access to 2 free phone calls, email or fax
For 5+ hours departure delays,
  • If you are unwilling to fly, you can ask for a refund of ticket cost
  • hotel accommodation and transport facility for an overnight delay, or when stay becomes necessary
In addition to it, you are also eligible for compensation, if you reached the final destination later than three hours than the scheduled arrival time.

Brussels Airlines missed connecting flight compensation

It is possible for air travelers to miss their connecting flight due to delays, or cancellations. In such situations, you could be eligible for compensation.

In order to claim compensation for a missed connecting flight, it is necessary that you booked the entire journey under one booking reference and your flight should be delayed for more than 3 hours.

Brussels Airlines overbooked flight compensation

If you were denied boarding due to overbooked flight, you may be eligible for compensation up to 600€ under the European Regulation EC 261 if…
  • you have presented yourself on time for check-in, and
  • you have a valid flight reservation and travel documentation, and
  • you didn’t voluntarily give up your seat
  • you reached the destination later than three hours
Alternatively, you can ask for a refund of the ticket cost (which should be credited in the next 7 working days), if you are not willing to travel.

Can I claim for Brussels Airlines flight delays or cancellations due to extraordinary circumstances?

Extraordinary circumstances are the conditions – beyond the control of airlines. If flight disruptions were caused due to extraordinary circumstances, there’s no compensation as such circumstances are beyond the control of airlines.

Examples of extraordinary circumstances include:

  • Bad weather (i.e. snowstorms, windstorms, low visibility)
  • Strikes of the airport personnel and union strikes
  • Bird strikes
  • Air traffic control (ATC) restrictions
  • Political and civil unrest

How to claim compensation for Brussels Airlines delays?

We are specialized in helping passengers get their compensation from the airline.

  1. To proceed, check your flight using our compensation checker tool.
  2. Provide us with some further flight information, and you are all set.
  3. We prepare and file a claim on your behalf in front of the airline, or court (if required).
  4. On a successful claim, we charge a success fee of 25% (VAT not applicable to US or non-EU residents).
  5. Don’t be late, claim for your rights today

Why should you choose “ClaimFlights”?

  • No win No fee. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal action fee, or admin fee (even if we have to take your case to court)
  • Close to 100% Success in court
  • Success Fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Best Payout when compared with the other flight delay claim companies

About Brussels Airlines

Brussels Airlines is the flag carrier of Belgium. It was established in 2006 and is considered one of the biggest airlines in Belgium.

It was formed with the help of Virgin and SN Brussels Airlines. Brussels Airlines is part of the Lufthansa Group.

Its headquarters are situated in Belgium, Diegem, and Machelen. The major hub of Brussels Airlines is located at Brussels Airport.

Brussel Airlines is a member of the International Air Transport Association and the Star Alliance.

Fleet Size & Destinations

Brussels Airlines operates 52 fleets under its brand name as of April 2020, which includes 22 Airbus A319-100, 16 Airbus A320-200, 4 Airbus A330-200, 6 Airbus A330-300, and 3 Avro RJ100.

Brussels Airlines Flight Destinations

Country City
Spain Alicante, Barcelona, Bilbao, Jerez de la Frontera, Madrid, Malaga, Palma de Mallorca, Seville, Tenerife, Las Palmas
France Ajaccio, Bastia, Bordeaux, Calvi, Figari, Lourdes, Lyon, Marseille, Nantes, Nice, Paris, Strasbourg, Toulouse
Italy Bologna, Catania, Comiso, Florence, Milan, Naples, Palermo, Rome, Turin, Venice
United Kingdom Birmingham, Bristol, Edinburgh, London, Manchester
Germany Berlin, Bremen, Hamburg, Hanover, Nuremberg
Greece Athens, Heraklion, Rhodes, Thessaloniki
United States New York City, Washington D.C
Portugal Faro, Funchal, Lisbon, Porto
Switzerland Geneva, Basel, Mulhouse
Russia Moscow, St Petersburg
Sweden Gothenburg, Stockholm
Denmark Billund, Copenhagen
Croatia Dubrovnik, Zagreb
Morocco Agadir, Marrakesh
Cameroon Douala, Yaoundé
Poland Krakow, Warsaw
Burkina Faso Ouagadougou
Burundi Bujumbura
Belgium Brussels
Democratic Republic of Congo Kinshasa
Hungary Budapest
Israel Tel Aviv
Liberia Monrovia
Sierra Leone Freetown
Armenia Yerevan
Benin Cotonou
Canada Toronto
Côte d’Ivoire Abidjan
Guinea Conakry
Lithuania Vilnius
Uganda Kampala
Angola Luanda
Austria Vienna
Czech Republic Prague
Gambia Banjul
India Mumbai
Rwanda Kigali
Ghana Accra
Senegal Dakar
Norway Oslo
Togo Lomé

Check-in facility Policy

Passengers have many ways to check in to Brussels Airlines flights. Below are the options to choose from as per your convenience.

Web Check-in: Passengers can check in from anywhere using a computer or laptop and can choose the preferred seat and print the boarding pass. This service opens 24 hours before departure and closes 1 hour before departure.

Mobile Check-in: You can also check-in using the mobile phone and get the soft copy of the boarding pass to your registered mail. This service is open for 24h until 1h before departure.
Automated Check-in: Brussels Airlines provides a special check-in option to passengers. To avail, this special service passengers have to register themselves and the boarding pass will be sent to the registered email ID or via SMS 24 hours prior to the departure of the flights.
Express Check-in: Self-check machines or Kiosks available at the airport. Passengers can use their booking reference number to select the desired seat and take print of the boarding pass.

Brussels Airlines Reviews & Statistics

Brussels Airlines have been rated 5 of 10 stars Reviewed by more than 471 customers as of April 2020 by SkyTrax. SkyTrax rates airlines based upon their performance and onboarding services.

Customers have rated 3 of 5 stars for its Food & Beverages, Seat Comfort, Value for Money, and 3 of 5 stars for Staff Service. Customers usually complain about In-flight entertainment service.

Brussels Airlines Contact details:

✈ Website: Brussels Airlines
✈ Customer care number: 1800 102 5838

Before you go, we have interesting articles that might help you to claim compensation easily.

Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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