Was your Alitalia flight delayed? Get money back under EU law

Alitalia Airlines Flight Delays or Cancellations

Was your Alitalia Airlines flight delayed or canceled? You could be eligible for compensation or refund under EU Regulation 261/2004.

Check how much money you may receive

Alitalia flight delays or cancellations

If you experience flight delays or flight cancellations, or you were denied to board your flight due to overbooking, you may be eligible for compensation under EU law EC 261.

We here at ClaimFlights, help you to get the compensation from Alitalia Airlines, also take legal action if required for your flight delay case at no extra cost.

You can check if you’re eligible for compensation, or input your flight details in our free flight delay compensation calculator. To fill the claim form, it doesn’t take more than 2 minutes.

Alitalia Airlines Passengers’ Right to Compensation

If you have booked a flight with Alitalia Airlines, and your flight was delayed, canceled, or overbooked, you could be eligible for compensation under EC Regulation 261/2004.

That’s what EU law states. EC 261 rule protects air passengers and helps to receive compensation for the inconvenience caused due to the airlines’ fault.

Here is all you need to know when your Alitalia flight was delayed or cancelled. Under EU Regulation 261/2004, you may have the right to compensation for …

  • flight delays: if your flight was delayed for more than 3 hours on arrivals
  • flight cancellations: if your flight was canceled without any prior notice
  • overbooking: if you were denied boarding due to overselling of flight tickets
  • missed connection: if you missed your connecting flight due to delay or cancellation of your first flight

Alitalia Airlines flight delay compensation

If your flight with Alitalia Airlines was delayed for more than three hours on arrivals, you could be eligible for compensation under EC Regulation 261/2004.

The most important factors to claim Alitalia Airlines flight delay compensation are …

  1. your flight arrived with a delay of more than 3 hours
  2. your Alitalia flight was departed or landed at the EU airport
  3. and, the disruption wasn’t caused due to extraordinary circumstances

How much can you claim for Alitalia flight delays?

The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below clarifies how much you can claim for Alitalia Airlines’ delayed flight.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
(more than 3500 km)
e.g., Frankfurt to Madrid e.g., Frankfurt to Istanbul e.g., Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

Your Flight Has Been Delayed or Canceled. What Should You Do?


Ask a reason for the delay

Ask the airline for the reason behind the delay. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check your Eligibility

Enter your flight details into our compensation checker to check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Flight departure delays

If there’s a delay at departure, you are eligible for the “Right to Care.” The airlines must offer:

For 2+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

Alitalia Flight Cancellation Compensation

First of all you should know that the airlines could not guarantee their flight schedule. While traveling it may happen that Alitalia Airlines could cancel their flight.

But in such a situation you must know you can claim compensation or refund under EU Regulation EC 261 of 2004. It all depends upon when you are notified about it.

If your flight was canceled without prior notice of at least 14 days, you may ask for flight cancellation compensation or ask for a refund.

If Alitalia Airlines flight was canceled, you have two options to choose from …

  1. apply for a refund, or
  2. ask for an alternative flight

If your alternate flight delays for more than 2 hours at the final destination, you could be eligible for canceled flight compensation.

The amount to claim is between 125 euro and 600 euro for a canceled flight depending upon …

  • days you were informed before
  • the length of delay, and
  • route distance

Whereas, for flight cancellation due to extraordinary circumstances you could not claim compensation.

Alitalia denied boarding compensation

If you were denied boarding due to overbooking, you may be eligible for overbooked flight compensation up to 600€ under the European Regulation EC261.

Whereas to claim compensation …

  • you should not give up your seat voluntarily in exchange for some vouchers
  • you presented yourself at the airport on time for check-in
  • the departure or arrival airport belonged to the EU airport

In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.

Related Questions

Can I claim compensation if my flight was delayed due to bad weather?
Extraordinary circumstances are beyond the control of the airlines, such as extreme weather, Tsunami, Coronavirus, or some ‘Act of God’. As these are beyond the control of airlines, you may not receive compensation.
Does it need to be an EU citizen to claim for Alitalia Airlines' delayed flight?
Any person who faced flight delays can claim compensation under EU 261 law. You do not need to be an EU citizen to claim. You could claim if either departed from, or arrived at, the EU member states’ airport with a delay of more than 3 hours.

Here’s the table below to summarize …

Origin and Destination EU-regulated Airline Non-EU regulated Airline
EU ✈ EU ✅ Yes ✅ Yes
EU ✈ Non-EU ✅ Yes ✅ Yes
Non-EU ✈ EU ✅ Yes ❌ No
Non-EU ✈ Non-EU ❌ No ❌ No

Was your flight cancelled without any notice?

Claim Compensation

Alitalia missed flight compensation

You may be eligible for missed connection compensation under the European Union Regulation EC 261, if…

  • the entire journey was booked under one booking reference
  • your Alitalia flight was departed from the EU member state, or arrived at the EU member state
  • and, you reached the final destination later than three hours

How to claim compensation for delayed or canceled flights?

We are specialized in helping air passengers to get their compensation quickly from the air carrier. With a track record of assisting over 23K+ passengers and achieving exceptional results, ClaimFlights is a trusted flight claim company.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

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Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful Information about Alitalia Airlines

Alitalia Airlines’ headquarters and main hub is located at Fiumicino Airport, Rome, Italy. It is the national airline and flag carrier of Italy.

Milan – Linate Airport is the secondary hub of Alitalia Airlines. Its IATA code is “AZ”.

It was established in 2008, after the merger of two bankrupted airlines of Italy namely, Alitalia – Linee Aeree Italiane and Air One.

Alitalia is also a founding member of Skyteam Airline Alliance.

Fleet Size and Destinations

Alitalia Airlines has a total of 93 fleets as of March 2020 which serves 97 destinations across the world.

Country City
Italy Alghero, Bari, Bergamo, Bologna, Brindisi, Cagliari, Catania, Comiso, Florence, Genoa, Lamezia Terme, Lampedusa, Milan, Naples, Olbia, Palermo, Pantelleria, Perugia, Pescara, Pisa, Reggio Calabria, Rome, Trapani, Trieste, Turin, Venice, Verona
United States Boston, Chicago, Los Angeles, Miami, New York City, San Francisco, Washington, D.C.
Spain Barcelona, Ibiza, Madrid, Málaga, Menorca, Palma de Mallorca, Tenerife, Valencia
Greece Athens, Corfu, Heraklion, Kefalonia, Mykonos, Rhodes, Thessaloniki
Germany Berlin, Cologne, Düsseldorf, Frankfurt, Hamburg, Munich, Stuttgart
France Ajaccio, Marseille, Nice, Paris, Toulouse
Brazil Rio de Janeiro, São Paulo
Russia Moscow, Saint Petersburg
Egypt Cairo, Sharm El Sheikh
United Kingdom Edinburgh, London
Croatia Dubrovnik, Split
Luxembourg Luxembourg City
Switzerland Geneva, Zürich
Argentina Buenos Aires
South Africa Johannesburg
Mexico Mexico City
Denmark Copenhagen
Mauritius Port Louis
Morocco Casablanca
Montenegro Podgorica
Netherlands Amsterdam
Sweden Stockholm
Belgium Brussels
Hungary Budapest
Israel Tel Aviv
Serbia Belgrade
Algeria Algiers
Canada Toronto
Cyprus Larnaca
Albania Tirana
Cuba Havana
Czech Republic Prague
Lebanon Beirut
Poland Warsaw
Bulgaria Sofia
India Delhi
Japan Tokyo
Jordan Amman
Malta Malta
Tunisia Tunis
Maldives Malé
Ukraine Kiev
Alitalia Airlines Baggage Policy
Carry-on Baggage
Ticket Type Hand Baggage Max. Size Max. Weight
General 1 Bag + 1 Accessory 55x35x25 cm 8 kg
Checked Baggage
Ticket Type Checked Baggage Max. Size Max. Weight
Light No Baggage
Economy 1 Bag 158 cm 23 kg
Premium Economy 2 Bag 158 cm 23 kg
Business 2 Bag 158 cm 32 kg
Comfort (Rome – Milan) 2 Bag 158 cm 23 kg

Check here for more details on their baggage allowance.

If your baggage was lost or damaged, please report it immediately to the ‘Lost and Found Office’ and fill out the ‘Property Irregularity Report’.

If your baggage is not found within 45 days then you may submit for a claim. Depending upon the damage and on your country of residence, Alitalia may compensate you back, continue reading here.

Alitalia Airlines Reviews
Alitalia Airlines have been rated 5 out of 10 stars by Skytrax reviewed by more than 677 air passengers as of August 2021. SkyTrax rates airlines based upon their quality, performance, and services.

In terms of on-board services, Alitalia Airlines air passengers gave 3 stars out of 5 for food & beverages, seat comfort, value for money, staff service, and 2 stars out of 5 for inflight entertainment.

Alitalia Airlines Contact Information
This information or links might be useful for you to contact Alitalia Airlines directly:

Website: Alitalia Airlines

Social Media Links: Twitter | Facebook

Phone Number: +1 800 223 5730

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Dr. Mirko C. Ulbrich

Dr. Mirko C. Ulbrich


Dr. Mirko C. Ulbrich is founder and CEO at Claim Flights GmbH. He has made many Himalaya hiking trips, but has found a passion to grow roses and go hiking in the alpes.

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