Claim Compensation for Air India Delayed or Canceled Flights

Air India Flight Delay Compensation or Cancellations Right

If your Air India flight was delayed or canceled, you might have the right to compensation under European Regulation EC 261. The amount of compensation is up to 600€ ($700).

Enter your flight details and check how much you can claim

Air India Delayed or Canceled Flights Rights

Here is all you need to know to claim compensation of up to 600€ per passenger under EU 261 rule for Air India flight delays or cancellations.

You may be eligible for delayed flight compensation if …

  1. your flight arrived with a delay of more than 3 hours
  2. you have been departed from an EU airport
  3. the delay was not due to any extraordinary circumstances

The amount of compensation varies between 250€ to 600€ depending upon the route distance and length of the delay.

How much can you claim for flight delays?

The amount of compensation varies between 250€ to 600€ depending upon the route distance and length of the delay.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
(more than 3500 km)
e.g., Frankfurt to Madrid e.g., Frankfurt to Istanbul e.g., Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

Your Flight Has Been Delayed or Canceled. What Should You Do?


Ask a reason for the delay

Ask the airline for the reason behind the delay. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check your Eligibility

Enter your flight details into our compensation checker to check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Your Rights under EU 261 Rule

Under EC Regulation 261/2004, air passengers are entitled to compensation or refund for longer flight delays, cancellations, and denied boarding due to an overbooked flight.

In these cases, you can claim compensation if the airline was responsible for …

  • flight delays: if you reached the final destination with more than 3 hours delay.
  • flight cancellations: if you were informed about flight cancellation without prior notice of at least 0 to 14 days of departure.
  • overbooking: if you were denied to board your flight due to overselling of flight tickets.
  • missed connection: if you missed your connecting flight due to delay or cancellation of your first flight and reached later than 3 hours at the final destination.

Whereas, if the flight disruptions were caused due to some extraordinary circumstances, there is no compensation.

Examples of such circumstances include security threats, strikes, tsunami, extreme bad weather conditions, or any ‘Act of God.’

Air India delayed flight rights

You are eligible for plane delay compensation if …

your flight had 3+ hours delay at the arrival airport, i.e., at the final destination

you were departed from EU airport or arrived at EU airport with an EU-registered airline

Within the EU:

  • If you travel up to 1,500 km or less, then you can claim up to 250€
  • And over 1,500 km, you can claim up to 400€

Between EU Airport And Non-EU Airport:

  • If you travel up to 1,500 km or less, then you can claim up to 250€
  • If the distance is between 1,500 – 3,500 km, then you can claim up to 400€
  • And, if the distance is over 3500 km and the delay goes beyond 4 hours, you can claim financial compensation up to 600€

Flight departure delays

If there’s delay at departure, you are eligible for “Right to Care”. The airlines must offer:

For 2+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Plus, compensation of up to 600 Euros, if you reached your final destination later than three hours.

Air India canceled flight rights

If your flight was canceled without prior notice of at least 14 days, you may ask for flight cancellation compensation or get a refund.

There are two options available for you to choose from …

  1. You can either apply for a ticket refund, or
  2. You may ask for a change of flight or an alternate flight.

If your alternate or replacement flight gets delayed beyond the scheduled arrival time, you are entitled to canceled flight compensation.

The amount varies between 125€ and 600€ depending upon …

  • days you were informed before
  • length of delay, and
  • route distance

Air India missed connecting flight rights

You may be eligible for missed flight compensation up to 600€ under the European Union Regulation EC261, if …

  • the same airline operates your connecting flight(s) which you missed due to a problem on your first flight, and
  • the delay at the final destination is more than three hours.

Am I eligible to claim compensation?

EC Regulation 261/2004 is a European law; it applies to EU airspace. You do not have to be an EU citizen to claim compensation for flight delays or cancellations.

It states that you can claim for flights departed from an airport located in the EU Member States (with any airline) or arrived at an airport in the EU Member States with an EU-regulated airline.

Origin and Destination EU Airline Non-EU Airline
EU ✈ Non-EU
Non-EU ✈ EU
Non-EU ✈ Non-EU
Thus you are eligible for compensation under EC 261 Regulation.

Calculate the amount Air India owes you

Passengers are often unaware of their rights and end up claiming a futile amount compared to what they are entitled to claim.

At “Claim Flights” we facilitate free flight delay compensation calculator. It helps you to calculate the amount that you can demand from the airline.

You can check for free the amount Air India owes you.

How to proceed with your claim?


Gather proof of flight disruption

    • get a confirmation in writing from the airlines
    • take photos of the flight information board
    • gather contact details of co-passengers (who can act as a witness)

Keep your documents ready

      • flight documents (flight ticket, boarding pass)
      • receipts or bills of additional costs (e.g. taxi, food & meals, and accommodation)

Request compensation

      • enter your flight details
      • know the amount to claim (if you have any questions, read this guide)
      • fill the claim form (doesn’t take more than 2 minutes)
      • you can choose “Claim Flights” to enforce your rights

How to claim compensation for Air India Airlines delays?

In general, when passengers approach the airline, they were excused with reasons such as extraordinary circumstances, thus no compensation.

But, we know the actual reason behind the flight disruptions and will help you with your claim.

To proceed with your claim, check your flight in our compensation checker tool.

All you have to do is provide us with your flight number, journey date, and some further information.

If you further decide to claim through us, provide us with your personal details and assign us by signing the digital contract.

We work on a “No Win = No Fee” basis. You don’t need to pay anything if we are not successful. You will not have financial risk. You pay only if we get money.

Our claim experts will work with various other teams to collect data so that everything goes smoothly.

Our claim experts have access to flight information such as the time the flight was delayed, the reason behind it, flight departure and arrival time, etc. making us more likely to win the compensation.

Don’t be late; claim for your rights today.

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.

Useful information about Air India Airlines

Air India was founded as the TATA Air Service in 1932 and is the flag carrier of India. Its headquarters are based in New Delhi. Its parent company is Air India Limited and is now owned by the Tata Group.

It operates a fleet of Airbus and Boeing aircraft serving 94 domestic and international destinations.

The airline has its primary hub located at Indira Gandhi International Airport, Delhi, and secondary hub located at Chhatrapati Shivaji International Airport, Mumbai.

Through its subsidiaries “Alliance Air” and “Air India Express,” it also operates flights to domestic and Asian destinations. The airline became the 27th member of “Star Alliance” on 11th July 2014.

Air India Fleets & Destinations

Air India contains following aircraft:

Aircraft Type Fleets(August 2019)
Airbus A319-100 22
Airbus A320-200 9
Airbus A320neo 27
Airbus A321-200 20
Boeing 747-400 4
Boeing 777-200 3
Boeing 777-300 15
Boeing 787-8 Dreamliner 27
Total 127

Air India operates international flights to 43 cities across 31 countries as on 15th July 2019, and domestic flights to 55 cities.

It operates to following cities of Europe & UK

Country City
Belgium Brussels
Czech Republic Prague
Denmark Copenhagen
France Paris
Germany Düsseldorf, Frankfurt
Italy Milan,Rome
Netherlands Amsterdam
Spain Madrid
Sweden Stockholm
Switzerland Geneva,Zürich
United Kingdom Birmingham, London, Manchester
Air India Web Check-In Services
Passengers can easily avail Air India web check-in services and can check the flight status through their Website. Travelers can select their preferred seat and take print of boarding pass using their PNR number.

The online check-in facility is available within 48 hours of departure of the flight and closes 2 hours prior to departure. Passengers can check-in with other options as well i.e, via AI mobile check-in, or at their Kiosk.

Air India Ticket Booking
You can directly visit Air India Website to check the best deals or cheap flight tickets, and their exclusive offers on Air India international flight booking.

Air India’s online booking service gives a convenient way to book a flight and make an online payment, check flight schedule and timetable, request for a particular seat, special meal or services.

Air India Cancellation Policy
If you are willing to cancel or modify your flight ticket you can make use of Air India Websites’ “My Booking” section for only fully unutilized tickets. It is accessible from their homepage.

Once you request for any change online, it is processed automatically through their Internet Booking Engine. Any refund due is done through their system in accordance with the applicable modification/cancellation rules.

Note: If you modified or canceled your ticket with their call center or reservations office, or if it is partly utilized, there could not be any modification or cancellation online.

Air India Baggage Allowance
Air India Cabin Baggage Allowance International & Domestic
Air India Cabin Baggage Allowance

Ticket Type Hand Baggage Max. Size Max. Weight
First-Class, Executive Class, Economy Class 1 Bag + 55 x 35 x 25cm (22x14x10 inches) 8kg
1 Small Personal Item (Laptop, overcoat or blanket, reading the material, etc)
Air India Checked Baggage Allowance - International & Domestic
Air India checked baggage allowance

Travel Type Ticket Type Checked Baggage Max. Size Max. Weight
International (Travel to and from Europe / UK / Israel) First Class & Business Class 2 PC 62 inches or 158 cm each 32 kgs or 70 pounds each
Economy Class 2 PC should not exceed 107 inches or 273 cm of both pieces 23 kgs or 50 pounds each


      • ➥ Infants traveling in any class are allowed checked baggage of 10kgs and entitled to carry  1 collapsible stroller/carrycot/infant car seat
      • ➥ The maximum weight limit of a single piece of baggage should not exceed 32kgs

Excess baggage policy

      • If you are traveling internationally by Air India flight and hold baggage that exceeds the flight allowance, then you will be charged either by weight or piece concept.
      • To read more about the excess baggage policy based on your country here.
Air India Reviews

Over Tripadvisor- travel forum, Air India has been rated 3.0 of 5 based on 6671 reviews. Skytrax which also has its rating system for airlines has rated 5 of 10 based on 887 reviews as on 15th December 2021. Usually, passengers complain about their In-flight entertainment.

You may be interested to read the articles below

flug verspätet

How much compensation can I get for a delayed flight?

A plane delay occurs, and it is a common thing for air travelers. But, it is important to know your rights in case you face one....

Learn More


What are my rights in the event of flight cancellation?

Flight cancellations can put any passenger in distress, which leads to travel plans in suffering and the consequences could be serious.....

Learn More

men and women illustrator

How to claim compensation for denied boarding?

Denied boarding is a situation encountered occasionally by the air traveler when the confirmed ticket holder for the flight is.....

Learn More

Experiences and Reviews of Our Satisfied Customers

Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:



Higher Fees (£50 to £500, + Hearing Fees)


Risk of losing money


Hours of your time are spent


Result unknown



Zero Cost Risk & Additional legal databases


Pay Only When We Win


Takes only 2 minutes to Claim


Close to 100% Success rate



Low cost risk, most airlines ignore customer claims


Case might end up in court


Takes hours of your time


Outcome Unclear

We help in many languages – ClaimFlights International Websites