Aeroflot Flight Delay Compensation

If your Aeroflot flight was delayed for more than three hours, you could be entitled to compensation up to 600€ under European Regulation EC 261.

We’re here to help you with compensation on a ‘No Win No Fee’ basis. Don’t delay claim for your flight today.

Find if you're eligible for compensation

Here is a complete guide on Aeroflot flight delays, cancellations, denied boarding, and missed flight rights.

Aeroflot Right to Compensation

Aeroflot flight delays and cancellations occur, but that doesn’t mean we should always bear those.

Let us understand what are the rights when Aeroflot flight delays or has been cancelled.

Under EU Regulation 261/2004, if your Aeroflot flight was delayed for more than three hours, or cancelled without prior notice of at least 14 days, you are eligible for compensation up to 600€.

What to do if your Aeroflot flight delays?

  • ☛ ask the airlines’ for the reason behind it
  • ☛ get a confirmation of it, in writing
  • ☛ note the actual arrival time when you landed
  • ☛ collect evidence (e.g. boarding pass, voucher, receipts, etc)
  • check if you are eligible for compensation
  • ☛ assign us your case for a hassle-free claim
  • ☛ or, file a claim through Aeroflot Airlines directly

Aeroflot Flight Delays

In the event of longer flight delays, you may have the right to compensation or refund under EU law.

There are a few conditions that determine if you are eligible for Aeroflot delay compensation, the rule says that …

  • the flight should have been delayed for more than three hours at the final destination
  • the flight should have been departed from EU airport (with any airline) or
  • arrived at an EU airport with an EU-registered airline
  • and, the cause of delay shouldn’t be due to extraordinary circumstances

Aeroflot flight delays over 3 hours? Claim up to 600€

How much can I claim for Aeroflot flight delays?

The amount of compensation varies between 250 Euros to 600 Euros depending upon the length of the delay and distance of your flight.

The table below shows the amount of compensation you may claim for Aeroflot delays,

Length of Delay Travel Distance Compensation
3+ hours less than 1500 km 250€ (approx. $280)
Between 1500 km to 3500 km 400€ (approx. $450)
more than 1500 km (within EU) 400€ (approx. $450)
3 to 4 hours 3500+ km (EU to Non-EU flight) 300€ (approx. $340)
4+ hours 3500+ km (EU to Non-EU flight) 600€ (approx. $680)

Aeroflot Departure Delays

If there’s a long delay at departure, then the passengers are entitled to “Right to Care” under EU law.

The airline must offer:

For delays over 2 hours free meals and refreshments
2 free phone calls, email or fax service
For delays over 5 hours re-routed to the earliest available flight (OR)
refund of the ticket cost, if you were unwilling to travel
hotel accommodation and transport facility for an overnight delay, or when stay becomes necessary

Plus, compensation of up to 600 Euros, if you reached your final destination later than three hours.

Aeroflot Flight Cancellations

For Aeroflot flight cancellations without prior notice of at least 14 days, you may have the right to compensation or refund.

These are the two options available for you to choose …

  1. you can either apply for a ticket refund, or
  2. you may ask for the change of flight or an alternate flight.

If your alternate flight delays for more than 2 hours, you could be eligible for compensation.

You can claim between 125€ and 600€ depending upon …

  • the days you were informed before
  • the length of delay, and
  • route distance

To read more about your rights on flight cancellations, continue reading at “ What are my rights on flight cancellations?

Aeroflot Missed Connecting Flight

In order to claim compensation for Aeroflot missed connecting flights, it is necessary for you to book the entire journey under one booking reference.

You could be entitled to compensation for a missed flight connection due to delay or cancellation, under European Union Regulation EC261, if …

  • the same airline operates your connecting flight(s) which you missed due to a problem on your first flight, and
  • delay at the final destination is more than three hours.

Aeroflot Overbooking Flight Compensation

If you were bumped from a flight due to the overselling of flight tickets, then you may be eligible for compensation between 250€ and 600€ for an overbooked flight.

Under the EU law, to claim for an overbooked flight, the origin of the airport should belong to an EU member state.

What if the disruption was caused due to Extraordinary Circumstances?

Extraordinary circumstances are the conditions – beyond the control of airlines. If the delay or cancellation was caused due to extraordinary circumstances, there’s no compensation as such circumstances are beyond the control of airlines.

Examples of extraordinary circumstances include bad weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.

How to claim compensation for Aeroflot flight delays or cancellations?

We are specialized in helping passengers get their compensation from the airline.

  1. To proceed, check your flight using our compensation checker tool.
  2. Provide us with some further flight information, and you are all set.
  3. We prepare and file a claim on your behalf in front of the airline, or court (if required).
  4. On a successful claim, we charge a success fee of 25% (VAT not applicable to US or non-EU residents).
  5. Don’t be late, claim for your rights today

Why should you choose “ClaimFlights”?

  • No win No fee. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal action fee, or admin fee (even if we have to take your case to court)
  • Close to 100% Success in court
  • Success Fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Best Payout when compared with the other flight delay claim companies

About Aeroflot Russian Airlines

Aeroflot Airlines (IATA: SU) is a flag carrier of Russia, also known as PJSC Aeroflot. It is the largest airline of the Russian Federation. The airline was established in 1923, its main hub is at Sheremetyevo International Airport.

Aeroflot is one of the oldest airlines in the world. In April 2006, it became a member of SkyTeam.

It is an open joint-stock company that operates domestic and international passenger and services.

Aeroflot Russian Airlines Destinations

Aeroflot operates its flight to 146 destinations in 52 countries as of September 2018,

European Destinations

Country City
Russia Abakan, Adler/Sochi, Anapa, Arkhangelsk, Astrakhan, Barnaul, Belgorod, Chelyabinsk, Gelendzhik, Grozny, Irkutsk, Izhevsk, Kaliningrad, Kazan, Kemerovo, Khabarovsk, Khanty-Mansiysk, Krasnodar, Krasnoyarsk, Magas, Magnitogorsk, Makhachkala, Mineralnye Vody, Moscow, Murmansk, Nalchik, Nazran, Nizhnekamsk, Nizhnevartovsk, Nizhny Novgorod, Novokuznetsk, Novosibirsk, Novy Urengoy, Omsk, Orenburg, Perm, Petropavlovsk-Kamchatsky, Saint Petersburg, Samara, Saransk, Saratov, Stavropol, Surgut, Syktyvkar, Tomsk, Tyumen, Ufa, Ulan-Ude, Ulyanovsk, Vladikavkaz, Vladivostok, Volgograd, Voronezh, Yakutsk, Yaroslavl, Yekaterinburg, Yuzhno-Sakhalinsk
Kazakhstan Aktau, Aktobe, Almaty, Atyrau, Karagandy, Kostanay, Kyzylorda, Nur-Sultan, Shymkent
Germany Berlin, Dresden, Düsseldorf, Frankfurt, Hamburg, Hanover, Munich, Stuttgart
Spain Alicante, Barcelona, Madrid, Málaga, Palma de Mallorca, Tenerife, Valencia
Italy Bologna, Milan, Naples, Rimini, Rome, Venice, Verona
France Lyon, Marseille, Nice, Paris, Mulhouse
Greece Athens, Heraklion, Thessaloniki
Croatia Dubrovnik, Split, Zagreb
Sweden Gothenburg, Stockholm
Czech Republic Karlovy Vary, Prague
Austria Innsbruck, Vienna
Turkey Antalya, Istanbul
Poland Kraków, Warsaw
Switzerland Geneva, Zürich
Bulgaria Burgas, Sofia
Denmark Copenhagen
Netherlands Amsterdam
Romania Bucharest
Slovenia Ljubljana
Belgium Brussels
Finland Helsinki
Hungary Budapest
Moldova Chișinău
Serbia Belgrade
Cyprus Larnaca
Estonia Tallinn
Georgia Tbilisi
Ireland Dublin
Portugal Lisbon
United Kingdom London
Belarus Minsk
Montenegro Tivat
Latvia Riga

International Destinations

Country City
United States Los Angeles, Miami, New York City, Washington, D.C.
Egypt Cairo, Hurghada, Sharm El Sheikh
China Beijing, Guangzhou, Shanghai
Vietnam Hanoi, Ho Chi Minh City
Uzbekistan Samarkand, Tashkent
Israel Eilat, Tel Aviv
Lebanon Beirut, Vilnius
Thailand Bangkok, Phuket
India Delhi, Mumbai
Japan Osaka, Tokyo
Kyrgyzstan Bishkek, Osh
Mongolia Ulan Bator
Hong Kong Hong Kong
Singapore Singapore
Indonesia Denpasar
Armenia Yerevan
Sri Lanka Colombo
Uganda Kampala
Cuba Havana
Iran Tehran
South Korea Seoul
United Arab Emirates Dubai
Azerbaijan Baku
Maldives Malé

Aeroflot Check-In Facility

Aeroflot provides various check-in facilities to its passenger, you can choose any of these following:

Web Check-In: It’s the most convenient way to check-in online from anywhere. You can also easily choose the seat and take a print out of your boarding pass.

Mobile Check-In: The passengers can also check-in using mobile devices between 24 hours to 45 minutes prior to the departure.

Airport Check-In: The airport check-in process starts two hours before departure time for domestic flights and four hours prior to the scheduled time for international flights.

Aeroflot Baggage Allowance

Carry-On Baggage
Ticket Type Hand Baggage Max. Size Max. Weight
Economy Class and Comfort Class 1 Bag 55 x 40 x 25 cm 10kg
Business Class 1 Bag 55 x 40 x 25 cm 15kg
Checked Baggage
Ticket Type Destinations Baggage Allowance
Economy class (all fare families except for Lite)
  1. Flights to/from Delhi/Beijing/Shanghai (except for direct and connecting flights between the Asian part of the Russian Federation and Beijing/Shanghai that do not include a connection in Moscow)
  2. Flights to/from Hanoi/Ho Chi Minh City
  3. Flights to Colombo/Denpasar (Bali) – one-way or return
  4. Flights between Tel Aviv and New York, Washington
  5. Transporting marine vessel crews
2 Baggage Pieces
Business and Economy classes (all fare families except for Lite) Flights between Tokyo and Moscow/St. Petersburg Economy Class – 2 Baggage Pieces

Business Class – 3 Baggage Pieces

Aeroflot Bonus Loyalty Programme (All Destination)
Ticket Type Hand Baggage
Platinum Members 2 Bag
Gold and Silver Members 1 Bag
Elite and Elite Plus Members 1 Bag
If your bag was delayed, or have been lost, you may initiate the claim or inquire about your things over Aeroflot baggage policy.

Aeroflot Rating & Reviews

Aeroflot Airlines have been rated 6 out of 10 stars reviewed by 563 air passengers as of March 2020 by SkyTrax. It rates airlines based upon their quality, performance, and services.

In terms of Onboard Services, Aeroflot air passengers gave 3 out of 5 stars for Inflight Entertainment, Food & Beverages, Seat Comfort.

For further information, you can contact them through their Website, or Customer Care Service Number.

  • Website: Aeroflot Airlines
  • Address: 10, Arbat St., Moscow, 119002, Russia
  • Customer care service number: 080010 08924
Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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Choose your Choice to Claim Compensation

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Hours of your time are spent


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