Aeroflot Flight Delay Compensation

Under EU Regulation EC 261/2004, passengers are entitled to compensation up to 600€ for flight delays, or cancellations. We will help you find out whether you are eligible for flight delay compensation or not.

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Here is an ultimate guide to claim compensation for Aeroflot flight delays, cancellations, and denied boarding incidents under EU Flight Delay Compensation Regulation EC 261/2004.

Table of Content

Aeroflot flight delays rights

Aeroflot flight delay compensation

How much can I claim for Aeroflot delayed flight?

Aeroflot flight cancellation compensation

Aeroflot missed flight compensation

Aeroflot overbooked flight compensation

How to claim compensation from Aeroflot Airlines?

About Aeroflot Airlines

Why should you choose “ClaimFlights”?

Aeroflot Right to Compensation

Aeroflot flight delays and cancellations occur, but that doesn’t mean we should always bear those.

Let us understand what are the rights when Aeroflot flight delays or has been cancelled.

Under EU Regulation 261/2004, if your Aeroflot flight was delayed for more than three hours, or cancelled without prior notice of at least 14 days, you are eligible for compensation up to 600€.

Aeroflot Flight Delays

In the event of longer flight delays, you may have the right to compensation or refund under EU law.

There are a few conditions that determine if you are eligible for Aeroflot delay compensation, the rule says that

the flight should have been delayed for more than three hours at the final destination
the flight should have been departed from EU airport (with any airline) or
arrived at an EU airport with an EU-registered airline
and, the cause of delay shouldn’t be due to extraordinary circumstances

How much can I claim for Aeroflot delayed flight?

The amount of compensation varies between 250 to 600 Euros depending upon the length of the delay and distance of your flight.

The table below shows the amount of compensation that you may claim for Aeroflot flight delays:

Short distance (up to 1500 km)	Medium distance (1501 to 3500 km)	Long-distance (more than 3500 km)
e.g., Frankfurt to Madrid	e.g., Frankfurt to Istanbul	e.g., Frankfurt to Dubai
€250	€400	€600^*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

What should you do if your flight was delayed?

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Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.

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Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

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Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

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Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

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Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

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Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

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Flight departure delays

If there’s a delay at departure, you are eligible for the “Right to Care.” The airlines must offer:

For 2+ Hours Flight Delays

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Foods/Snacks

Free meals and refreshments.

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Communication

2 free phone calls, email or fax service.

For 5+ Hours Flight Delays

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Foods/Snacks

Free meals and refreshments.

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Communication

2 free phone calls, email or fax service.

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Flight

Re-routed to the earliest available flight

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Refund

Refund of the ticket cost, if you were unwilling to travel

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Accomodation

Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

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Aeroflot Flight Cancellations

For Aeroflot flight cancellations without prior notice of at least 14 days, you may have the right to compensation or refund.

These are the two options available for you to choose …

you can either apply for a ticket refund, or
you may ask for the change of flight or an alternate flight.

If your alternate flight delays for more than 2 hours, you could be eligible for compensation.

You can claim between 125€ and 600€ depending upon …

the days you were informed before
the length of delay, and
route distance

To read more about your rights on flight cancellations, continue reading at “ What are my rights on flight cancellations? ”

Aeroflot Missed Connecting Flight

In order to claim compensation for Aeroflot missed connecting flights, it is necessary for you to book the entire journey under one booking reference.

You could be entitled to compensation for a missed flight connection due to delay or cancellation, under European Union Regulation EC261, if …

the same airline operates your connecting flight(s) which you missed due to a problem on your first flight, and
delay at the final destination is more than three hours.

Was your flight cancelled without any notice?

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Aeroflot Overbooking Flight Compensation

If you were bumped from a flight due to the overselling of flight tickets, then you may be eligible for compensation between 250€ and 600€ for an overbooked flight.

Under the EU law, to claim for an overbooked flight, the origin of the airport should belong to an EU member state.

What if the disruption was caused due to Extraordinary Circumstances?

Extraordinary circumstances are the conditions – beyond the control of airlines. If the delay or cancellation was caused due to extraordinary circumstances, there’s no compensation as such circumstances are beyond the control of airlines.

Examples of extraordinary circumstances include bad weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.

How to claim compensation for a delayed flight?

We are specialized in helping airline passengers get their compensation from the airline.

1

Check Entitlement

More Info

Check if you can claim using our compensation checker tool.

2

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

3

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

4

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

5

Get Compensation

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Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

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Useful Information About Aeroflot Russian Airlines

Aeroflot Airlines (IATA: SU) is a flag carrier of Russia, also known as PJSC Aeroflot. It is the largest airline of the Russian Federation. The airline was established in 1923, its main hub is at Sheremetyevo International Airport.

Aeroflot is one of the oldest airlines in the world. In April 2006, it became a member of SkyTeam.

It is an open joint-stock company that operates domestic and international passenger and services.

Aeroflot Russian Airlines Destinations

Aeroflot operates its flight to 146 destinations in 52 countries as of September 2018,

European Destinations

Country	City
Russia	Abakan, Adler/Sochi, Anapa, Arkhangelsk, Astrakhan, Barnaul, Belgorod, Chelyabinsk, Gelendzhik, Grozny, Irkutsk, Izhevsk, Kaliningrad, Kazan, Kemerovo, Khabarovsk, Khanty-Mansiysk, Krasnodar, Krasnoyarsk, Magas, Magnitogorsk, Makhachkala, Mineralnye Vody, Moscow, Murmansk, Nalchik, Nazran, Nizhnekamsk, Nizhnevartovsk, Nizhny Novgorod, Novokuznetsk, Novosibirsk, Novy Urengoy, Omsk, Orenburg, Perm, Petropavlovsk-Kamchatsky, Saint Petersburg, Samara, Saransk, Saratov, Stavropol, Surgut, Syktyvkar, Tomsk, Tyumen, Ufa, Ulan-Ude, Ulyanovsk, Vladikavkaz, Vladivostok, Volgograd, Voronezh, Yakutsk, Yaroslavl, Yekaterinburg, Yuzhno-Sakhalinsk
Kazakhstan	Aktau, Aktobe, Almaty, Atyrau, Karagandy, Kostanay, Kyzylorda, Nur-Sultan, Shymkent
Germany	Berlin, Dresden, Düsseldorf, Frankfurt, Hamburg, Hanover, Munich, Stuttgart
Spain	Alicante, Barcelona, Madrid, Málaga, Palma de Mallorca, Tenerife, Valencia
Italy	Bologna, Milan, Naples, Rimini, Rome, Venice, Verona
France	Lyon, Marseille, Nice, Paris, Mulhouse
Greece	Athens, Heraklion, Thessaloniki
Croatia	Dubrovnik, Split, Zagreb
Sweden	Gothenburg, Stockholm
Czech Republic	Karlovy Vary, Prague
Austria	Innsbruck, Vienna
Turkey	Antalya, Istanbul
Poland	Kraków, Warsaw
Switzerland	Geneva, Zürich
Bulgaria	Burgas, Sofia
Denmark	Copenhagen
Netherlands	Amsterdam
Romania	Bucharest
Slovenia	Ljubljana
Belgium	Brussels
Finland	Helsinki
Hungary	Budapest
Moldova	Chișinău
Serbia	Belgrade
Cyprus	Larnaca
Estonia	Tallinn
Georgia	Tbilisi
Ireland	Dublin
Portugal	Lisbon
United Kingdom	London
Belarus	Minsk
Montenegro	Tivat
Latvia	Riga

International Destinations

Country	City
United States	Los Angeles, Miami, New York City, Washington, D.C.
Egypt	Cairo, Hurghada, Sharm El Sheikh
China	Beijing, Guangzhou, Shanghai
Vietnam	Hanoi, Ho Chi Minh City
Uzbekistan	Samarkand, Tashkent
Israel	Eilat, Tel Aviv
Lebanon	Beirut, Vilnius
Thailand	Bangkok, Phuket
India	Delhi, Mumbai
Japan	Osaka, Tokyo
Kyrgyzstan	Bishkek, Osh
Mongolia	Ulan Bator
Hong Kong	Hong Kong
Singapore	Singapore
Indonesia	Denpasar
Armenia	Yerevan
Sri Lanka	Colombo
Uganda	Kampala
Cuba	Havana
Iran	Tehran
South Korea	Seoul
United Arab Emirates	Dubai
Azerbaijan	Baku
Maldives	Malé

Aeroflot Check-In Facility

Aeroflot provides various check-in facilities to its passenger, you can choose any of these following:

Web Check-In: It’s the most convenient way to check-in online from anywhere. You can also easily choose the seat and take a print out of your boarding pass.

Mobile Check-In: The passengers can also check-in using mobile devices between 24 hours to 45 minutes prior to the departure.

Airport Check-In: The airport check-in process starts two hours before departure time for domestic flights and four hours prior to the scheduled time for international flights.

Aeroflot Baggage Allowance

Carry-On Baggage
Ticket Type	Hand Baggage	Max. Size	Max. Weight
Economy Class and Comfort Class	1 Bag	55 x 40 x 25 cm	10kg
Business Class	1 Bag	55 x 40 x 25 cm	15kg

Checked Baggage
Ticket Type	Destinations	Baggage Allowance
Economy class (all fare families except for Lite)	Flights to/from Delhi/Beijing/Shanghai (except for direct and connecting flights between the Asian part of the Russian Federation and Beijing/Shanghai that do not include a connection in Moscow) Flights to/from Hanoi/Ho Chi Minh City Flights to Colombo/Denpasar (Bali) – one-way or return Flights between Tel Aviv and New York, Washington Transporting marine vessel crews	2 Baggage Pieces
Business and Economy classes (all fare families except for Lite)	Flights between Tokyo and Moscow/St. Petersburg	Economy Class – 2 Baggage Pieces Business Class – 3 Baggage Pieces

Aeroflot Bonus Loyalty Programme (All Destination)
Ticket Type	Hand Baggage
Platinum Members	2 Bag
Gold and Silver Members	1 Bag
Elite and Elite Plus Members	1 Bag

If your bag was delayed, or have been lost, you may initiate the claim or inquire about your things over Aeroflot baggage policy.

Aeroflot Rating & Reviews

Aeroflot Airlines have been rated 6 out of 10 stars reviewed by 590 air passengers as of March 2021by SkyTrax. It rates airlines based upon their quality, performance, and services.

In terms of Onboard Services, Aeroflot air passengers gave 3 out of 5 stars for Inflight Entertainment, Food & Beverages, Seat Comfort.

Aeroflot Airlines Contact Information

For further information, you can contact them through their Website, or Customer Care Service Number.

☛ Website: Aeroflot Airlines

☛ Address 10, Arbat St., Moscow, 119002, Russia

☛ Customer care service number: 080010 08924

Why choose “ClaimFlights”?

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No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

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Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

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No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

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Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

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Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

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Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.

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Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.