Aeroflot Flight Delay Compensation

Under EU Regulation EC 261/2004, passengers are entitled to compensation up to 600€ for flight delays, or cancellations. We will help you find out whether you are eligible for flight delay compensation or not.

Enter your flight details and check how much you are entitled to.

Aeroflot Right to Compensation

Aeroflot flight delays and cancellations occur, but that doesn’t mean we should always bear those.

Let us understand what are the rights when Aeroflot flight delays or has been cancelled.

Under EU Regulation 261/2004, if your Aeroflot flight was delayed for more than three hours, or cancelled without prior notice of at least 14 days, you are eligible for compensation up to 600€.

Aeroflot Flight Delays

In the event of longer flight delays, you may have the right to compensation or refund under EU law.

There are a few conditions that determine if you are eligible for Aeroflot delay compensation, the rule says that

  1. the flight should have been delayed for more than three hours at the final destination
  2. the flight should have been departed from EU airport (with any airline) or
  3. arrived at an EU airport with an EU-registered airline
  4. and, the cause of delay shouldn’t be due to extraordinary circumstances

How much can I claim for Aeroflot delayed flight?

The amount of compensation varies between 250 to 600 Euros depending upon the length of the delay and distance of your flight.

The table below shows the amount of compensation that you may claim for Aeroflot flight delays:

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
(more than 3500 km)
e.g., Frankfurt to Madrid e.g., Frankfurt to Istanbul e.g., Frankfurt to Dubai
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

Your Flight Has Been Delayed or Canceled. What Should You Do?


Ask a reason for the delay

Ask the airline for the reason behind the delay. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check your Eligibility

Enter your flight details into our compensation checker to check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Flight departure delays

If there’s a delay at departure, you are eligible for the “Right to Care.” The airlines must offer:

For 2+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

Aeroflot Flight Cancellations

For Aeroflot flight cancellations without prior notice of at least 14 days, you may have the right to compensation or refund.

These are the two options available for you to choose …

  1. you can either apply for a ticket refund, or
  2. you may ask for the change of flight or an alternate flight.

If your alternate flight delays for more than 2 hours, you could be eligible for compensation.

You can claim between 125€ and 600€ depending upon …

  1. the days you were informed before
  2. the length of delay, and
  3. route distance

To read more about your rights on flight cancellations, continue reading at “ What are my rights on flight cancellations? ”

Aeroflot Missed Connecting Flight

In order to claim compensation for Aeroflot missed connecting flights, it is necessary for you to book the entire journey under one booking reference.

You could be entitled to compensation for a missed flight connection due to delay or cancellation, under European Union Regulation EC261, if …

  • the same airline operates your connecting flight(s) which you missed due to a problem on your first flight, and
  • delay at the final destination is more than three hours.

Was your flight cancelled without any notice?

Claim Compensation

Aeroflot Overbooking Flight Compensation

If you were bumped from a flight due to the overselling of flight tickets, then you may be eligible for compensation between 250€ and 600€ for an overbooked flight.

Under the EU law, to claim for an overbooked flight, the origin of the airport should belong to an EU member state.

What if the disruption was caused due to Extraordinary Circumstances?

Extraordinary circumstances are the conditions – beyond the control of airlines. If the delay or cancellation was caused due to extraordinary circumstances, there’s no compensation as such circumstances are beyond the control of airlines.

Examples of extraordinary circumstances include bad weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.

How to claim compensation for delayed or canceled flights?

We are specialized in helping air passengers to get their compensation quickly from the air carrier. With a track record of assisting over 23K+ passengers and achieving exceptional results, ClaimFlights is a trusted flight claim company.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

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Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful Information About Aeroflot Russian Airlines

Aeroflot Airlines (IATA: SU) is a flag carrier of Russia, also known as PJSC Aeroflot. It is the largest airline of the Russian Federation. The airline was established in 1923, its main hub is at Sheremetyevo International Airport.

Aeroflot is one of the oldest airlines in the world. In April 2006, it became a member of SkyTeam.

It is an open joint-stock company that operates domestic and international passenger and services.

Aeroflot Russian Airlines Destinations
Aeroflot operates its flight to 146 destinations in 52 countries as of September 2018,

European Destinations

Country City
Russia Abakan, Adler/Sochi, Anapa, Arkhangelsk, Astrakhan, Barnaul, Belgorod, Chelyabinsk, Gelendzhik, Grozny, Irkutsk, Izhevsk, Kaliningrad, Kazan, Kemerovo, Khabarovsk, Khanty-Mansiysk, Krasnodar, Krasnoyarsk, Magas, Magnitogorsk, Makhachkala, Mineralnye Vody, Moscow, Murmansk, Nalchik, Nazran, Nizhnekamsk, Nizhnevartovsk, Nizhny Novgorod, Novokuznetsk, Novosibirsk, Novy Urengoy, Omsk, Orenburg, Perm, Petropavlovsk-Kamchatsky, Saint Petersburg, Samara, Saransk, Saratov, Stavropol, Surgut, Syktyvkar, Tomsk, Tyumen, Ufa, Ulan-Ude, Ulyanovsk, Vladikavkaz, Vladivostok, Volgograd, Voronezh, Yakutsk, Yaroslavl, Yekaterinburg, Yuzhno-Sakhalinsk
Kazakhstan Aktau, Aktobe, Almaty, Atyrau, Karagandy, Kostanay, Kyzylorda, Nur-Sultan, Shymkent
Germany Berlin, Dresden, Düsseldorf, Frankfurt, Hamburg, Hanover, Munich, Stuttgart
Spain Alicante, Barcelona, Madrid, Málaga, Palma de Mallorca, Tenerife, Valencia
Italy Bologna, Milan, Naples, Rimini, Rome, Venice, Verona
France Lyon, Marseille, Nice, Paris, Mulhouse
Greece Athens, Heraklion, Thessaloniki
Croatia Dubrovnik, Split, Zagreb
Sweden Gothenburg, Stockholm
Czech Republic Karlovy Vary, Prague
Austria Innsbruck, Vienna
Turkey Antalya, Istanbul
Poland Kraków, Warsaw
Switzerland Geneva, Zürich
Bulgaria Burgas, Sofia
Denmark Copenhagen
Netherlands Amsterdam
Romania Bucharest
Slovenia Ljubljana
Belgium Brussels
Finland Helsinki
Hungary Budapest
Moldova Chișinău
Serbia Belgrade
Cyprus Larnaca
Estonia Tallinn
Georgia Tbilisi
Ireland Dublin
Portugal Lisbon
United Kingdom London
Belarus Minsk
Montenegro Tivat
Latvia Riga

International Destinations

Country City
United States Los Angeles, Miami, New York City, Washington, D.C.
Egypt Cairo, Hurghada, Sharm El Sheikh
China Beijing, Guangzhou, Shanghai
Vietnam Hanoi, Ho Chi Minh City
Uzbekistan Samarkand, Tashkent
Israel Eilat, Tel Aviv
Lebanon Beirut, Vilnius
Thailand Bangkok, Phuket
India Delhi, Mumbai
Japan Osaka, Tokyo
Kyrgyzstan Bishkek, Osh
Mongolia Ulan Bator
Hong Kong Hong Kong
Singapore Singapore
Indonesia Denpasar
Armenia Yerevan
Sri Lanka Colombo
Uganda Kampala
Cuba Havana
Iran Tehran
South Korea Seoul
United Arab Emirates Dubai
Azerbaijan Baku
Maldives Malé
Aeroflot Check-In Facility
Aeroflot provides various check-in facilities to its passenger, you can choose any of these following:

Web Check-In: It’s the most convenient way to check-in online from anywhere. You can also easily choose the seat and take a print out of your boarding pass.

Mobile Check-In: The passengers can also check-in using mobile devices between 24 hours to 45 minutes prior to the departure.

Airport Check-In: The airport check-in process starts two hours before departure time for domestic flights and four hours prior to the scheduled time for international flights.

Aeroflot Baggage Allowance
Carry-On Baggage
Ticket Type Hand Baggage Max. Size Max. Weight
Economy Class and Comfort Class 1 Bag 55 x 40 x 25 cm 10kg
Business Class 1 Bag 55 x 40 x 25 cm 15kg
Checked Baggage
Ticket Type Destinations Baggage Allowance
Economy class (all fare families except for Lite)
  1. Flights to/from Delhi/Beijing/Shanghai (except for direct and connecting flights between the Asian part of the Russian Federation and Beijing/Shanghai that do not include a connection in Moscow)
  2. Flights to/from Hanoi/Ho Chi Minh City
  3. Flights to Colombo/Denpasar (Bali) – one-way or return
  4. Flights between Tel Aviv and New York, Washington
  5. Transporting marine vessel crews
2 Baggage Pieces
Business and Economy classes (all fare families except for Lite) Flights between Tokyo and Moscow/St. Petersburg Economy Class – 2 Baggage Pieces
Business Class – 3 Baggage Pieces
Aeroflot Bonus Loyalty Programme (All Destination)
Ticket Type Hand Baggage
Platinum Members 2 Bag
Gold and Silver Members 1 Bag
Elite and Elite Plus Members 1 Bag

If your bag was delayed, or have been lost, you may initiate the claim or inquire about your things over Aeroflot baggage policy.

Aeroflot Rating & Reviews
Aeroflot Airlines have been rated 6 out of 10 stars reviewed by 590 air passengers as of March 2021by SkyTrax. It rates airlines based upon their quality, performance, and services.

In terms of Onboard Services, Aeroflot air passengers gave 3 out of 5 stars for Inflight Entertainment, Food & Beverages, Seat Comfort.

Aeroflot Airlines Contact Information
For further information, you can contact them through their Website, or Customer Care Service Number.

Website: Aeroflot Airlines

Address 10, Arbat St., Moscow, 119002, Russia

Customer care service number: 080010 08924

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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What Customer Say About Us?

Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:



Higher Fees (£50 to £500, + Hearing Fees)


Risk of losing money


Hours of your time are spent


Result unknown



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Pay Only When We Win


Takes only 2 minutes to Claim


Close to 100% Success rate



Low cost risk, most airlines ignore customer claims


Case might end up in court


Takes hours of your time


Outcome Unclear

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