Aeroflot Flight Delay Compensation
Under EU Regulation EC 261/2004, passengers are entitled to compensation up to 600€ for flight delays, or cancellations. We will help you find out whether you are eligible for flight delay compensation or not.
Enter your flight details and check how much you are entitled to.
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Aeroflot Right to Compensation
Aeroflot flight delays and cancellations occur, but that doesn’t mean we should always bear those.
Let us understand what are the rights when Aeroflot flight delays or has been cancelled.
Under EU Regulation 261/2004, if your Aeroflot flight was delayed for more than three hours, or cancelled without prior notice of at least 14 days, you are eligible for compensation up to 600€.
Aeroflot Flight Delays
In the event of longer flight delays, you may have the right to compensation or refund under EU law.
There are a few conditions that determine if you are eligible for Aeroflot delay compensation, the rule says that
- the flight should have been delayed for more than three hours at the final destination
- the flight should have been departed from EU airport (with any airline) or
- arrived at an EU airport with an EU-registered airline
- and, the cause of delay shouldn’t be due to extraordinary circumstances
How much can I claim for Aeroflot delayed flight?
The amount of compensation varies between 250 to 600 Euros depending upon the length of the delay and distance of your flight.
The table below shows the amount of compensation that you may claim for Aeroflot flight delays:
| Short distance (up to 1500 km) |
Medium distance (1501 to 3500 km) |
Long-distance (more than 3500 km) |
|---|---|---|
| e.g., Frankfurt to Madrid | e.g., Frankfurt to Istanbul | e.g., Frankfurt to Dubai |
| €250 | €400 | €600* |
* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.
Your Flight Has Been Delayed or Canceled. What Should You Do?
Ask a reason for the delay
Note Arrival Time
Collect Evidence
Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.
Check your Eligibility
Enter your flight details into our compensation checker to check if you are eligible for compensation.
Exchange Contacts
Claim Money Back
Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.
Flight departure delays
If there’s a delay at departure, you are eligible for the “Right to Care.” The airlines must offer:
For 2+ Hours of Flight Delays
Foods/Snacks
Communication
For 5+ Hours of Flight Delays
Foods/Snacks
Communication
Flight
Refund
Accommodation
Hotel accommodation & transport facility for an overnight delay.
Was your flight delayed for more than 3 hours?
Claim CompensationAeroflot Flight Cancellations
For Aeroflot flight cancellations without prior notice of at least 14 days, you may have the right to compensation or refund.
These are the two options available for you to choose …
- you can either apply for a ticket refund, or
- you may ask for the change of flight or an alternate flight.
If your alternate flight delays for more than 2 hours, you could be eligible for compensation.
You can claim between 125€ and 600€ depending upon …
- the days you were informed before
- the length of delay, and
- route distance
To read more about your rights on flight cancellations, continue reading at “ What are my rights on flight cancellations? ”
Aeroflot Missed Connecting Flight
In order to claim compensation for Aeroflot missed connecting flights, it is necessary for you to book the entire journey under one booking reference.
You could be entitled to compensation for a missed flight connection due to delay or cancellation, under European Union Regulation EC261, if …
- the same airline operates your connecting flight(s) which you missed due to a problem on your first flight, and
- delay at the final destination is more than three hours.
Was your flight cancelled without any notice?
Claim CompensationAeroflot Overbooking Flight Compensation
If you were bumped from a flight due to the overselling of flight tickets, then you may be eligible for compensation between 250€ and 600€ for an overbooked flight.
Under the EU law, to claim for an overbooked flight, the origin of the airport should belong to an EU member state.
What if the disruption was caused due to Extraordinary Circumstances?
Extraordinary circumstances are the conditions – beyond the control of airlines. If the delay or cancellation was caused due to extraordinary circumstances, there’s no compensation as such circumstances are beyond the control of airlines.
Examples of extraordinary circumstances include bad weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.
How to claim compensation for delayed or canceled flights?
We are specialized in helping airline passengers to get their compensation from the airline quickly.
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Fast, easy, and risk-free compensation claims through "ClaimFlights"
Useful Information About Aeroflot Russian Airlines
Aeroflot Airlines (IATA: SU) is a flag carrier of Russia, also known as PJSC Aeroflot. It is the largest airline of the Russian Federation. The airline was established in 1923, its main hub is at Sheremetyevo International Airport.
Aeroflot is one of the oldest airlines in the world. In April 2006, it became a member of SkyTeam.
It is an open joint-stock company that operates domestic and international passenger and services.
Aeroflot Russian Airlines Destinations
European Destinations
| Country | City |
|---|---|
| Russia | Abakan, Adler/Sochi, Anapa, Arkhangelsk, Astrakhan, Barnaul, Belgorod, Chelyabinsk, Gelendzhik, Grozny, Irkutsk, Izhevsk, Kaliningrad, Kazan, Kemerovo, Khabarovsk, Khanty-Mansiysk, Krasnodar, Krasnoyarsk, Magas, Magnitogorsk, Makhachkala, Mineralnye Vody, Moscow, Murmansk, Nalchik, Nazran, Nizhnekamsk, Nizhnevartovsk, Nizhny Novgorod, Novokuznetsk, Novosibirsk, Novy Urengoy, Omsk, Orenburg, Perm, Petropavlovsk-Kamchatsky, Saint Petersburg, Samara, Saransk, Saratov, Stavropol, Surgut, Syktyvkar, Tomsk, Tyumen, Ufa, Ulan-Ude, Ulyanovsk, Vladikavkaz, Vladivostok, Volgograd, Voronezh, Yakutsk, Yaroslavl, Yekaterinburg, Yuzhno-Sakhalinsk |
| Kazakhstan | Aktau, Aktobe, Almaty, Atyrau, Karagandy, Kostanay, Kyzylorda, Nur-Sultan, Shymkent |
| Germany | Berlin, Dresden, Düsseldorf, Frankfurt, Hamburg, Hanover, Munich, Stuttgart |
| Spain | Alicante, Barcelona, Madrid, Málaga, Palma de Mallorca, Tenerife, Valencia |
| Italy | Bologna, Milan, Naples, Rimini, Rome, Venice, Verona |
| France | Lyon, Marseille, Nice, Paris, Mulhouse |
| Greece | Athens, Heraklion, Thessaloniki |
| Croatia | Dubrovnik, Split, Zagreb |
| Sweden | Gothenburg, Stockholm |
| Czech Republic | Karlovy Vary, Prague |
| Austria | Innsbruck, Vienna |
| Turkey | Antalya, Istanbul |
| Poland | Kraków, Warsaw |
| Switzerland | Geneva, Zürich |
| Bulgaria | Burgas, Sofia |
| Denmark | Copenhagen |
| Netherlands | Amsterdam |
| Romania | Bucharest |
| Slovenia | Ljubljana |
| Belgium | Brussels |
| Finland | Helsinki |
| Hungary | Budapest |
| Moldova | Chișinău |
| Serbia | Belgrade |
| Cyprus | Larnaca |
| Estonia | Tallinn |
| Georgia | Tbilisi |
| Ireland | Dublin |
| Portugal | Lisbon |
| United Kingdom | London |
| Belarus | Minsk |
| Montenegro | Tivat |
| Latvia | Riga |
International Destinations
| Country | City |
|---|---|
| United States | Los Angeles, Miami, New York City, Washington, D.C. |
| Egypt | Cairo, Hurghada, Sharm El Sheikh |
| China | Beijing, Guangzhou, Shanghai |
| Vietnam | Hanoi, Ho Chi Minh City |
| Uzbekistan | Samarkand, Tashkent |
| Israel | Eilat, Tel Aviv |
| Lebanon | Beirut, Vilnius |
| Thailand | Bangkok, Phuket |
| India | Delhi, Mumbai |
| Japan | Osaka, Tokyo |
| Kyrgyzstan | Bishkek, Osh |
| Mongolia | Ulan Bator |
| Hong Kong | Hong Kong |
| Singapore | Singapore |
| Indonesia | Denpasar |
| Armenia | Yerevan |
| Sri Lanka | Colombo |
| Uganda | Kampala |
| Cuba | Havana |
| Iran | Tehran |
| South Korea | Seoul |
| United Arab Emirates | Dubai |
| Azerbaijan | Baku |
| Maldives | Malé |
Aeroflot Check-In Facility
Web Check-In: It’s the most convenient way to check-in online from anywhere. You can also easily choose the seat and take a print out of your boarding pass.
Mobile Check-In: The passengers can also check-in using mobile devices between 24 hours to 45 minutes prior to the departure.
Airport Check-In: The airport check-in process starts two hours before departure time for domestic flights and four hours prior to the scheduled time for international flights.
Aeroflot Baggage Allowance
| Carry-On Baggage | |||
|---|---|---|---|
| Ticket Type | Hand Baggage | Max. Size | Max. Weight |
| Economy Class and Comfort Class | 1 Bag | 55 x 40 x 25 cm | 10kg |
| Business Class | 1 Bag | 55 x 40 x 25 cm | 15kg |
| Checked Baggage | ||
|---|---|---|
| Ticket Type | Destinations | Baggage Allowance |
| Economy class (all fare families except for Lite) |
|
2 Baggage Pieces |
| Business and Economy classes (all fare families except for Lite) | Flights between Tokyo and Moscow/St. Petersburg | Economy Class – 2 Baggage Pieces Business Class – 3 Baggage Pieces |
| Aeroflot Bonus Loyalty Programme (All Destination) | |
|---|---|
| Ticket Type | Hand Baggage |
| Platinum Members | 2 Bag |
| Gold and Silver Members | 1 Bag |
| Elite and Elite Plus Members | 1 Bag |
If your bag was delayed, or have been lost, you may initiate the claim or inquire about your things over Aeroflot baggage policy.
Aeroflot Rating & Reviews
In terms of Onboard Services, Aeroflot air passengers gave 3 out of 5 stars for Inflight Entertainment, Food & Beverages, Seat Comfort.
Aeroflot Airlines Contact Information
☛ Website: Aeroflot Airlines
☛ Address 10, Arbat St., Moscow, 119002, Russia
☛ Customer care service number: 080010 08924
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