Swiss Airlines Flight Delays or Cancellations Right

Was your Swiss Airlines flight delayed or canceled? You could be eligible for compensation or refund under EU Regulation 261/2004.

Check how much money you may receive

Swiss Air Lines compensation for delayed flights

For Swiss International Air Lines flight delays or cancellations, you may be entitled to compensation up to 600€ under EU law EC 261.

The process of claiming Swiss Airlines delay compensation from the airlines could be hectic, and it might happen that the airline will refuse to pay. In such a scenario we could help you with a hassle-free claim.

Check how much you can claim using our free flight compensation calculator. Provide some basic flight details and file claims in just 2 minutes.

Swiss Airlines Passengers’ Right to Compensation

Airlines operate hundreds or thousands of flights every month but not every flight works according to the schedule. Some flights may get canceled or delayed.

If you have booked your flight with Swiss Air and your flight was delayed, canceled or overbooked, under EU law, you could be eligible for compensation.

That’s what EU law EC 261 states. EC 261 rule protects the air passenger for flight problems. It could help you to ask for compensation up to 600€ from the airline.

Any person in the world who faced flight delays or cancellations can claim compensation under EU 261 law. You do not need to be an EU citizen to claim.

ClaimFlights is here to help you and make sure that airlines pay respect to the EU law and reimburse you appropriately.

In this guide, we will help you to understand how EU law protects you and how much you can claim.

When are you eligible for Swiss Air delayed flight compensation?

For Swiss flight delays of more than three hours at the final destination, you are entitled to compensation up to 600€ under EU law.

Whereas, the most important factors to claim Swiss flight delay compensation are …

  1. you arrived the final destination later than three hours
  2. the departure or arrival airport belongs to any of the EU member states
  3. and, the delay or cancellation was not due to extraordinary circumstances

How much can you claim for Swiss Air Lines flight delays?

The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below clarifies how much you can claim for Swiss Airlines’ delayed flight.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
(more than 3500 km)
e.g., Frankfurt to Madrid e.g., Frankfurt to Istanbul e.g., Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

Your Flight Has Been Delayed or Canceled. What Should You Do?


Ask a reason for the delay

Ask the airline for the reason behind the delay. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check your Eligibility

Enter your flight details into our compensation checker to check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Flight departure delays

If there’s a delay at departure, you are eligible for the “Right to Care.” The airlines must offer:

For 2+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

Swiss Flight Cancellation Compensation

While flying, it may happen that Swiss Airlines could cancel their flight due to some reasons. But in such a situation EU Regulation 261 protects you.

If your flight is canceled without prior notice of at least 14 days, you could be entitled to Swiss Air canceled flight compensation or a full refund.

The amount to claim for canceled flight is between 125€ and 600€ depending upon …

  1. days you were informed before
  2. the length of delay, and
  3. route distance

If Swiss Airlines cancels your flight, you have two options to choose from …

  1. apply for a refund, or
  2. ask for an alternative flight

If your alternate flight delays for more than 2 hours, you could be eligible for compensation under EU law.

Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation.

Swiss Airlines overbooking compensation

If you were denied boarding due to overbooking, you could be eligible for compensation under EU law.

Whereas to claim compensation …

  • it is necessary for you to not give up your seat voluntarily in exchange for some vouchers,
  • you presented yourself at the airport on time
  • you had all the travel documents
  • the departure or arrival airport belongs to the EU member states

In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.

Related Questions

What to do if your Swiss Airlines flight is delayed or canceled?
For Swiss Airlines flight delays of more than three hours at the final destination or flight cancellations without prior notice of at least 2 weeks, you could claim compensation.
Can I claim for Swiss flight compensation due to bad weather?
Extraordinary circumstances are beyond the control of the airlines, such as extreme bad weather, Tsunami, Coronavirus, or some ‘Act of God’. As the airlines are not responsible for flight disruptions caused due to such circumstances, thus you could not claim for delayed or canceled flights.

Was your flight cancelled without any notice?

Claim Compensation

Swiss Airlines missed flight compensation

You may be entitled to 600€ from Swiss Airlines for missed connecting flight under the European Union Regulation EC 261, if …

    • the entire journey was booked under one booking reference
    • and, the delay at the final destination was more than three hours

Related Questions

Can I cancel my Swiss Airlines flight ticket and get a refund?

Swiss air passengers can cancel their booked flight within 24 hours from the date of the purchase. You can also change the date of the flight up to 3 hours after the departure. But, the new flight should not be greater than 72 hours.

You will be charged extra if you request a Swiss Air cancellation after 24 hours of the date of ticket purchase. And, the cancellation fee depends upon the type of ticket you purchased from Swiss Airlines.

Am I eligible for Swiss Airlines Compensation?

It doesn’t matter if you have citizenship of any country. Under the EU Law (EC 261 of 2004), you could be entitled to reimbursement, when …

Here’s the table below to summarize, if you can claim under EU law, based on your original and final destination.


Origin and Destination EU-regulated Airline Non-EU regulated Airline
EU ✈ EU ✅ Yes ✅ Yes
EU ✈ Non-EU ✅ Yes ✅ Yes
Non-EU ✈ EU ✅ Yes ❌ No
Non-EU ✈ Non-EU ❌ No ❌ No

How to claim compensation for delayed or canceled flights?

We are specialized in helping air passengers to get their compensation quickly from the air carrier. With a track record of assisting over 23K+ passengers and achieving exceptional results, ClaimFlights is a trusted flight claim company.


Check Entitlement

More Info
Check if you can claim using our compensation checker tool.

Enter Flight Details

More Info
Fill in your flight number, date of journey, and some further information.

Assign to us

More Info
For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

More Info
Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

More Info
Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful information about Swiss Airlines

Swiss International Air Lines is the national air carrier of Switzerland. The main hub of the airline is at Zurich Airport.

The IATA code of the Swiss Airline is LX. The airline’s headquarters are situated at EuroAirport Basel Mulhouse Freiburg near Basel, Switzerland.

It is a founding member of the Star Alliance group and also a subsidiary of the Lufthansa Group.

Fleet Size and Destinations

There are a total of 89 fleets operating under the name of Swiss International Airlines.

The airline operates flights to many destinations in Europe, North America, South America, Africa, and Asia.

Below are some famous destinations served by Swiss Air Lines.

Country City
Germany Berlin, Bremen, Dresden, Düsseldorf, Frankfurt, Hamburg, Hanover, Heringsdorf, Leipzig, Munich, Nuremberg, Stuttgart, Sylt
Spain Alicante, Barcelona, Bilbao, Las Palmas, Madrid, Málaga, Palma de Mallorca, Santiago de Compostela, Valencia
United States Boston, Chicago, Los Angeles, Miami, Newark, New York City, San Francisco, Washington, D.C.
Italy Bari, Brindisi, Catania, Florence, Milan, Naples, Palermo, Rome, Venice
France Bordeaux, Figari, Marseille, Nice, Paris
Poland Gdańsk, Kraków, Warsaw, Wroclaw
United Kingdom Birmingham, London, Manchester
Egypt Cairo, Hurghada, Marsa Alam
Russia Moscow, Saint Petersburg
Sweden Gothenburg, Stockholm
Greece Athens, Thessaloniki
China Beijing, Shanghai
Luxembourg Luxembourg City
Switzerland Geneva, Zürich
India Delhi, Mumbai
Portugal Lisbon, Porto
Tanzania Dar es Salaam
Austria Graz, Vienna
Ireland Cork, Dublin
Japan Osaka, Tokyo
Norway Bergen, Oslo
South Africa Johannesburg
Denmark Copenhagen
Brazil São Paulo
Hong Kong Hong Kong
Morocco Marrakech
Netherlands Amsterdam
Romania Bucharest
Singapore Singapore
Belgium Brussels
Canada Montreal
Hungary Budapest
Israel Tel Aviv
Kosovo Pristina
Serbia Belgrade
France Mulhouse
Germany Freiburg
Finland Kittilä
Kenya Nairobi
Thailand Bangkok
Czech Republic Prague
Oman Muscat
Bulgaria Sofia
United Arab Emirates Dubai
Croatia Pula
Malta Luqa
Ukraine Kiev
Swiss Air Lines Baggage Policy
Hand Baggage
Ticket Type Hand Baggage Max. Size Max. Weight
Swiss Economy 1 Bag 55 x 40 x 23 cm 8 kg
Swiss Business 2 bag 55 x 40 x 23 cm 8 kg
Swiss First 2 Bag 55 x 40 x 23 cm 8 kg
Checked Baggage (European Routes)
Ticket Type Checked Baggage Max. Size Max. Weight
Economy Class (Classic & Flex) 1 Bag 158 cm 23 kg
Business Class 2 Bag 158 cm 64kg (Each up to 32kg)
Checked Baggage (Intercontinental Flights)
Ticket Type Checked Baggage Max. Size Max. Weight
Swiss Economy Class 1 Bag 158 cm 23 kg
Swiss Business Class 2 Bag 158 cm 64kg (Each up to 32kg)
Swiss First Class 3 Bag 158 cm 96kg (Each up to 32kg)

If your baggage is lost or delivered late while traveling, report to the baggage tracking office immediately and note down the reference number which will help you to track your baggage status.

If your baggage is damaged, report the baggage to the Lost & Found office immediately. And, if your damage is irreparable Swiss Airlines may bear that cost according to the current value of the item.

Swiss Air Lines Reviews
Swiss Airlines have been rated 6 out of 10 stars by Skytrax reviewed by more than 821 air passengers as on 27th April 2021. SkyTrax rates airlines based upon their quality, performance, and services.
Swiss Airlines Contact Information

This information or links might be useful for you to contact Swiss Airlines directly:

Website: Swiss Airlines

Social Accounts: Twitter | Facebook

Contact Number: 1-877-359-7947

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Dr. Mirko C. Ulbrich

Dr. Mirko C. Ulbrich


Dr. Mirko C. Ulbrich is founder and CEO at Claim Flights GmbH. He has made many Himalaya hiking trips, but has found a passion to grow roses and go hiking in the alpes.

You may be interested to read the articles below

flug verspätet

How much compensation can I get for a delayed flight?

A plane delay occurs, and it is a common thing for air travelers. But, it is important to know your rights in case you face one....

Learn More


What are my rights in the event of flight cancellation?

Flight cancellations can put any passenger in distress, which leads to travel plans in suffering and the consequences could be serious.....

Learn More

men and women illustrator

How to claim compensation for denied boarding?

Denied boarding is a situation encountered occasionally by the air traveler when the confirmed ticket holder for the flight is.....

Learn More

What Customer Say About Us?

Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:



Higher Fees (£50 to £500, + Hearing Fees)


Risk of losing money


Hours of your time are spent


Result unknown



Zero Cost Risk & Additional legal databases


Pay Only When We Win


Takes only 2 minutes to Claim


Close to 100% Success rate



Low cost risk, most airlines ignore customer claims


Case might end up in court


Takes hours of your time


Outcome Unclear

We help in many languages – ClaimFlights International Websites