Swiss Air Lines compensation for delayed flights
For Swiss International Air Lines flight delays or cancellations, you may be entitled to compensation up to 600€ under EU law EC 261.
The process of claiming flight delay compensation from the airlines could be hectic, we could help you with hassle-free claims.
Check how much you can claim using our free flight compensation calculator. Provide some basic flight details and file claims in just 2 minutes.
Find out if you are eligible for compensation
Swiss Airlines Passengers’ Right to Compensation
Airlines operate hundreds or thousands of flights every month but not every flight works according to the schedule. Some flights may get canceled or delayed.
If you have booked your flight with Swiss Air and your flight was delayed, canceled or overbooked, under EU law, you could be eligible for compensation.
That’s what EU law EC 261 states. EC 261 rule protects the air passenger for flight problems. It could help you to ask for compensation up to 600€ from the airline.
What to do if your Swiss Airlines flight is delayed or canceled? For Swiss Airlines flight delays of more than three hours at the final destination or flight cancellations without prior notice of at least 2 weeks, you could claim compensation.
Any person in the world who faced flight delays or cancellations can claim compensation under EU 261 law. You do not need to be an EU citizen to claim.
ClaimFlights is here to help you and make sure that airlines pay respect to the EU law and reimburse you appropriately.
In this guide, we will help you to understand how EU law protects you and how much you can claim.
When are you eligible for Swiss compensation for delayed flights?
For Swiss flight delays of more than three hours at the final destination, you are entitled to compensation up to 600€ under EU law.
Whereas, the most important factors to claim Swiss flight delay compensation are …
- you arrived the final destination later than three hours
- the departure or arrival airport belongs to any of the EU member states
- and, the delay or cancellation was not due to extraordinary circumstances
How much can you claim for Swiss Air Lines flight delays?
The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.
The table below clarifies how much you can claim for Swiss Airlines’ delayed flight.
|Claim amount||Route distance||Length of delay|
|250€||less than 1500 km||3+ hours|
|400€||between 1500 km to 3500 km||3+ hours|
|600€ *||more than 3500 km||4+ hours (EU borders were crossed)|
What to do when Swiss flight delays at departure?
If Swiss Airlines flight was delayed for more than two hours at the departure airport, air passengers are entitled to ‘right to care’ assistance.
For 2+ hours departure delays, you have the right to ask for …
- free meals and refreshments
- access to 2 free phone calls, email or fax
If your Swiss Airlines flight was delayed for more than five hours, you can ask for…
- refund if you are unwilling to fly (refund should be credited within 7 working days)
- hotel accommodation and transportation facility (for an overnight delay, or when stay becomes necessary)
In addition to it, you are also eligible for compensation, if you reached the final destination later than three hours than the scheduled arrival time.
Note: The airline may offer you a voucher or coupon for your delayed flight but remember that these perks can waive off your rights. So be careful, never accept the voucher, as it has some validity period and you may waste your money.
Can I claim for Swiss flight compensation due to bad weather?
What should I do when the Swiss Airlines flight is delayed?
- ☛ Ask the airline for the reason behind flight disruption
- ☛ Get confirmation in writing from the airlines’ customer service
- ☛ Note the actual arrival time, when your flight was landed
- ☛ Keep your travel documents with you (e.g. flight ticket, boarding pass, receipts, etc.)
- ☛ Check if you are eligible for compensation
- ☛ Assign us your case for a hassle-free claim
- ☛ Or, contact the airline directly to claim on your own
Was your Swiss Airlines flight delayed?
Swiss Flight Cancellation Compensation
While flying, it may happen that Swiss Airlines could cancel their flight due to some reasons. But in such a situation EU Regulation 261 protects you.
If Swiss Airlines canceled your flight without prior notice of at least 14 days, you could be entitled to compensation or a full refund.
The amount to claim for canceled flight is between 125€ and 600€ depending upon …
- days you were informed before
- the length of delay, and
- route distance
If Swiss Airlines’ flight was canceled, you have two options to choose from …
- apply for a refund, or
- ask for an alternative flight
If your alternate flight delays for more than 2 hours, you could be eligible for compensation under EU law.
Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation.
Can I cancel my Swiss Airlines flight ticket and get a refund?
You will be charged extra if you request a cancellation after 24 hours of the date of ticket purchase. And, the cancellation fee depends upon the type of ticket you purchased from Swiss Airlines.
How much can I claim for flight cancellations?
Swiss Airlines overbooking compensation
If you were denied boarding due to overbooking, you could be eligible for compensation under EU law.
Whereas to claim compensation …
- it is necessary for you to not give up your seat voluntarily in exchange for some vouchers,
- you presented yourself at the airport on time
- you had all the travel documents
- the departure or arrival airport belongs to the EU member states
In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.
Swiss Airlines missed flight compensation
You may be entitled to 600€ from Swiss Airlines for missed connecting flight compensation under the European Union Regulation EC 261, if …
- the entire journey was booked under one booking reference
- and, the delay at the final destination was more than three hours
Am I eligible for Swiss Airlines Compensation?
Here’s the table below to summarize, if you can claim under EU law, based on your original and final destination.
|Origin and Destination||EU-regulated Airline||Non-EU regulated Airline|
|EU ✈ EU||✅ Yes||✅ Yes|
|EU ✈ Non-EU||✅ Yes||✅ Yes|
|Non-EU ✈ EU||✅ Yes||❌ No|
|Non-EU ✈ Non-EU||❌ No||❌ No|
How to claim flight compensation from Swiss Airlines?
- First, check if you are eligible to claim using our compensation checker tool.
- Provide us your flight details such as flight number, date, etc.
- We prepare and file a claim on behalf of you, also proceed with legal action if required
- Once we receive compensation, we charge a success fee of 25% + VAT (no VAT for non-EU residents).
- Don’t be late, claim for your rights today !
Why should you choose “ClaimFlights”?
- No win No fee. Yes, you read it right, you need to pay nothing unless we win the case
- No additional legal action fee, or admin fee (even if we have to take your case to court)
- Close to 100% Success in court
- Success Fee 25% + VAT (no VAT, if you are a non-EU resident)
- Best Payout when compared with the other flight delay claim companies
- Test Winner in many flight delay provider tests
Assign us your claim and let us fight for your rights
Useful information about Swiss Airlines
Swiss International Air Lines is the national air carrier of Switzerland. The main hub of the airline is at Zurich Airport.
The IATA code of the Swiss Airline is LX. The airline’s headquarters are situated at EuroAirport Basel Mulhouse Freiburg near Basel, Switzerland.
It is a founding member of the Star Alliance group and also a subsidiary of the Lufthansa Group.
Fleet Size and Destinations
There are a total of 89 fleets operating under the name of Swiss International Airlines.
The airline operates flights to many destinations in Europe, North America, South America, Africa, and Asia.
Below are some famous destinations served by Swiss Air Lines.
|Germany||Berlin, Bremen, Dresden, Düsseldorf, Frankfurt, Hamburg, Hanover, Heringsdorf, Leipzig, Munich, Nuremberg, Stuttgart, Sylt|
|Spain||Alicante, Barcelona, Bilbao, Las Palmas, Madrid, Málaga, Palma de Mallorca, Santiago de Compostela, Valencia|
|United States||Boston, Chicago, Los Angeles, Miami, Newark, New York City, San Francisco, Washington, D.C.|
|Italy||Bari, Brindisi, Catania, Florence, Milan, Naples, Palermo, Rome, Venice|
|France||Bordeaux, Figari, Marseille, Nice, Paris|
|Poland||Gdańsk, Kraków, Warsaw, Wroclaw|
|United Kingdom||Birmingham, London, Manchester|
|Egypt||Cairo, Hurghada, Marsa Alam|
|Russia||Moscow, Saint Petersburg|
|Tanzania||Dar es Salaam|
|Hong Kong||Hong Kong|
|United Arab Emirates||Dubai|
Swiss Air Lines Baggage Policy
|Ticket Type||Hand Baggage||Max. Size||Max. Weight|
|Swiss Economy||1 Bag||55 x 40 x 23 cm||8 kg|
|Swiss Business||2 bag||55 x 40 x 23 cm||8 kg|
|Swiss First||2 Bag||55 x 40 x 23 cm||8 kg|
|Checked Baggage (European Routes)|
|Ticket Type||Checked Baggage||Max. Size||Max. Weight|
|Economy Class (Classic & Flex)||1 Bag||158 cm||23 kg|
|Business Class||2 Bag||158 cm||64kg (Each up to 32kg)|
|Checked Baggage (Intercontinental Flights)|
|Ticket Type||Checked Baggage||Max. Size||Max. Weight|
|Swiss Economy Class||1 Bag||158 cm||23 kg|
|Swiss Business Class||2 Bag||158 cm||64kg (Each up to 32kg)|
|Swiss First Class||3 Bag||158 cm||96kg (Each up to 32kg)|
If your baggage is damaged, report the baggage to the Lost & Found office immediately. And, if your damage is irreparable Swiss Airlines may bear that cost according to the current value of the item.
Swiss Air Lines Reviews
Swiss Airlines have been rated 6 out of 10 stars by Skytrax reviewed by more than 796 air passengers as of March 2020. SkyTrax rates airlines based upon their quality, performance, and services.
International Legal Strategist