Swiss Air Lines compensation for delayed flights

For Swiss International Air Lines flight delays or cancellations, you may be entitled to compensation up to 600€ under EU law EC 261.

The process of claiming Swiss Airlines delay compensation from the airlines could be hectic, and it might happen that the airline will refuse to pay. In such a scenario we could help you with a hassle-free claim.

Check how much you can claim using our free flight compensation calculator. Provide some basic flight details and file claims in just 2 minutes.

Find out if you are eligible for compensation

Swiss Airlines Passengers’ Right to Compensation

Airlines operate hundreds or thousands of flights every month but not every flight works according to the schedule. Some flights may get canceled or delayed.

If you have booked your flight with Swiss Air and your flight was delayed, canceled or overbooked, under EU law, you could be eligible for compensation.

That’s what EU law EC 261 states. EC 261 rule protects the air passenger for flight problems. It could help you to ask for compensation up to 600€ from the airline.

What to do if your Swiss Airlines flight is delayed or canceled?
For Swiss Airlines flight delays of more than three hours at the final destination or flight cancellations without prior notice of at least 2 weeks, you could claim compensation.
Any person in the world who faced flight delays or cancellations can claim compensation under EU 261 law. You do not need to be an EU citizen to claim.

ClaimFlights is here to help you and make sure that airlines pay respect to the EU law and reimburse you appropriately.

In this guide, we will help you to understand how EU law protects you and how much you can claim.

When are you eligible for Swiss Air delayed flight compensation?

For Swiss flight delays of more than three hours at the final destination, you are entitled to compensation up to 600€ under EU law.

Whereas, the most important factors to claim Swiss flight delay compensation are …

  1. you arrived the final destination later than three hours
  2. the departure or arrival airport belongs to any of the EU member states
  3. and, the delay or cancellation was not due to extraordinary circumstances

How much can you claim for Swiss Air Lines flight delays?

The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below clarifies how much you can claim for Swiss Airlines’ delayed flight.

Claim amount Route distance Length of delay
250€ less than 1500 km 3+ hours
400€ between 1500 km to 3500 km 3+ hours
600€ * more than 3500 km 4+ hours (EU borders were crossed)
* the amount may get reduced by 50%, i.e., 300€, for distance over 3500 km and when EU borders were not crossed.

What to do when Swiss flight delays at departure?

If Swiss Airlines flight was delayed for more than two hours at the departure airport, air passengers are entitled to ‘right to care’ assistance.

For 2+ hours departure delays, you have the right to ask for …

  • free meals and refreshments
  • access to 2 free phone calls, email or fax

If your Swiss Airlines flight was delayed for more than five hours, you can ask for…

  • refund if you are unwilling to fly (refund process will be initiated and credited within 7 working days)
  • hotel accommodation and transportation facility (for an overnight delay, or when stay becomes necessary)

In addition to it, you are also eligible for a compensation claim, if you reached the final destination later than three hours than the scheduled arrival time.

Note: The airline may offer you a voucher or coupon for your delayed flight but remember that these perks can waive off your rights. So be careful, never accept the voucher, as it has some validity period and you may waste your money.

Can I claim for Swiss flight compensation due to bad weather?
Extraordinary circumstances are beyond the control of the airlines, such as extreme bad weather, Tsunami, Coronavirus, or some ‘Act of God’. As the airlines are not responsible for flight disruptions caused due to such circumstances, thus you could not claim for delayed or canceled flights.

What should I do when the Swiss Airlines flight is delayed?

  • ☛ Ask the airline representatives for the reason behind flight disruption
  • ☛ Get confirmation in writing from the airlines’ customer service
  • ☛ Note the actual arrival time, when your flight was landed
  • ☛ Keep your travel documents with you (e.g. flight ticket, boarding pass, receipts, etc.)
  • Check if you are eligible for compensation
  • ☛ Assign us your case for a hassle-free claim
  • ☛ Or, contact the airline directly to claim on your own

Was your Swiss Airlines flight delayed?

Swiss Flight Cancellation Compensation

While flying, it may happen that Swiss Airlines could cancel their flight due to some reasons. But in such a situation EU Regulation 261 protects you.

If your flight is canceled without prior notice of at least 14 days, you could be entitled to Swiss Air canceled flight compensation or a full refund.

The amount to claim for canceled flight is between 125€ and 600€ depending upon …

  • days you were informed before
  • the length of delay, and
  • route distance

If Swiss Airlines cancels your flight, you have two options to choose from …

  • apply for a refund, or
  • ask for an alternative flight

If your alternate flight delays for more than 2 hours, you could be eligible for compensation under EU law.

Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation.

Can I cancel my Swiss Airlines flight ticket and get a refund?
Swiss air passengers can cancel their booked flight within 24 hours from the date of the purchase. You can also change the date of the flight up to 3 hours after the departure. But, the new flight should not be greater than 72 hours.

You will be charged extra if you request a Swiss Air cancellation after 24 hours of the date of ticket purchase. And, the cancellation fee depends upon the type of ticket you purchased from Swiss Airlines.

How much can I claim for flight cancellations?

Swiss Airlines overbooking compensation

If you were denied boarding due to overbooking, you could be eligible for compensation under EU law.

Whereas to claim compensation …

  • it is necessary for you to not give up your seat voluntarily in exchange for some vouchers,
  • you presented yourself at the airport on time
  • you had all the travel documents
  • the departure or arrival airport belongs to the EU member states

In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.

Swiss Airlines missed flight compensation

You may be entitled to 600€ from Swiss Airlines for missed connecting flight under the European Union Regulation EC 261, if …

  • the entire journey was booked under one booking reference
  • and, the delay at the final destination was more than three hours
Am I eligible for Swiss Airlines Compensation?
It doesn’t matter if you have citizenship of any country. Under the EU Law (EC 261 of 2004), you could be entitled to reimbursement, when …

Here’s the table below to summarize, if you can claim under EU law, based on your original and final destination.

Origin and Destination EU-regulated Airline Non-EU regulated Airline
EU ✈ EU ✅ Yes ✅ Yes
EU ✈ Non-EU ✅ Yes ✅ Yes
Non-EU ✈ EU ✅ Yes ❌ No
Non-EU ✈ Non-EU ❌ No ❌ No

How to claim flight compensation from Swiss Airlines?

  1. First, check if you are eligible to claim using our compensation checker tool.
  2. Provide us your flight details such as flight number, date, etc.
  3. We prepare and file a claim on behalf of you, also proceed with legal action if required
  4. Once we receive compensation, we charge a success fee of 25% + VAT (no VAT for non-EU residents).
  5. Don’t be late, claim for your rights today !

Why should you choose “ClaimFlights”?

  • No win No fee. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal action fee, or admin fee (even if we have to take your case to court)
  • Close to 100% Success in court
  • Success Fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Best Payout when compared with the other flight delay claim companies
  • Test Winner in many flight delay provider tests

Assign us your claim and let us fight for your rights

Useful information about Swiss Airlines

Swiss Airlines

Swiss International Air Lines is the national air carrier of Switzerland. The main hub of the airline is at Zurich Airport.

The IATA code of the Swiss Airline is LX. The airline’s headquarters are situated at EuroAirport Basel Mulhouse Freiburg near Basel, Switzerland.

It is a founding member of the Star Alliance group and also a subsidiary of the Lufthansa Group.

Fleet Size and Destinations

There are a total of 89 fleets operating under the name of Swiss International Airlines.

The airline operates flights to many destinations in Europe, North America, South America, Africa, and Asia.

Below are some famous destinations served by Swiss Air Lines.

Country City
Germany Berlin, Bremen, Dresden, Düsseldorf, Frankfurt, Hamburg, Hanover, Heringsdorf, Leipzig, Munich, Nuremberg, Stuttgart, Sylt
Spain Alicante, Barcelona, Bilbao, Las Palmas, Madrid, Málaga, Palma de Mallorca, Santiago de Compostela, Valencia
United States Boston, Chicago, Los Angeles, Miami, Newark, New York City, San Francisco, Washington, D.C.
Italy Bari, Brindisi, Catania, Florence, Milan, Naples, Palermo, Rome, Venice
France Bordeaux, Figari, Marseille, Nice, Paris
Poland Gdańsk, Kraków, Warsaw, Wroclaw
United Kingdom Birmingham, London, Manchester
Egypt Cairo, Hurghada, Marsa Alam
Russia Moscow, Saint Petersburg
Sweden Gothenburg, Stockholm
Greece Athens, Thessaloniki
China Beijing, Shanghai
Luxembourg Luxembourg City
Switzerland Geneva, Zürich
India Delhi, Mumbai
Portugal Lisbon, Porto
Tanzania Dar es Salaam
Austria Graz, Vienna
Ireland Cork, Dublin
Japan Osaka, Tokyo
Norway Bergen, Oslo
South Africa Johannesburg
Denmark Copenhagen
Brazil São Paulo
Hong Kong Hong Kong
Morocco Marrakech
Netherlands Amsterdam
Romania Bucharest
Singapore Singapore
Belgium Brussels
Canada Montreal
Hungary Budapest
Israel Tel Aviv
Kosovo Pristina
Serbia Belgrade
France Mulhouse
Germany Freiburg
Finland Kittilä
Kenya Nairobi
Thailand Bangkok
Czech Republic Prague
Oman Muscat
Bulgaria Sofia
United Arab Emirates Dubai
Croatia Pula
Malta Luqa
Ukraine Kiev

Swiss Air Lines Baggage Policy

Hand Baggage
Ticket Type Hand Baggage Max. Size Max. Weight
Swiss Economy 1 Bag 55 x 40 x 23 cm 8 kg
Swiss Business 2 bag 55 x 40 x 23 cm 8 kg
Swiss First 2 Bag 55 x 40 x 23 cm 8 kg
Checked Baggage (European Routes)
Ticket Type Checked Baggage Max. Size Max. Weight
Light
Economy Class (Classic & Flex) 1 Bag 158 cm 23 kg
Business Class 2 Bag 158 cm 64kg (Each up to 32kg)
Checked Baggage (Intercontinental Flights)
Ticket Type Checked Baggage Max. Size Max. Weight
Swiss Economy Class 1 Bag 158 cm 23 kg
Swiss Business Class 2 Bag 158 cm 64kg (Each up to 32kg)
Swiss First Class 3 Bag 158 cm 96kg (Each up to 32kg)
If your baggage is lost or delivered late while traveling, report to the baggage tracking office immediately and note down the reference number which will help you to track your baggage status.

If your baggage is damaged, report the baggage to the Lost & Found office immediately. And, if your damage is irreparable Swiss Airlines may bear that cost according to the current value of the item.

Swiss Air Lines Reviews

Swiss Airlines have been rated 6 out of 10 stars by Skytrax reviewed by more than 806 air passengers as on 11th July 2020. SkyTrax rates airlines based upon their quality, performance, and services.

This information or links might be useful for you to contact Swiss Airlines directly:

Before you leave, we have some interesting topics that might be interesting for you to read.

Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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