Swiss Airlines Flight Delays or Cancellations
Was your Swiss Airlines flight delayed or canceled? You could be eligible for compensation or refund under EU Regulation 261/2004.
Check how much money you may receive
Table of Content
Swiss Air Lines compensation for delayed flights
For Swiss International Air Lines flight delays or cancellations, you may be entitled to compensation up to 600€ under EU law EC 261.
The process of claiming Swiss Airlines delay compensation from the airlines could be hectic, and it might happen that the airline will refuse to pay. In such a scenario we could help you with a hassle-free claim.
Check how much you can claim using our free flight compensation calculator. Provide some basic flight details and file claims in just 2 minutes.
Swiss Airlines Passengers’ Right to Compensation
Airlines operate hundreds or thousands of flights every month but not every flight works according to the schedule. Some flights may get canceled or delayed.
If you have booked your flight with Swiss Air and your flight was delayed, canceled or overbooked, under EU law, you could be eligible for compensation.
That’s what EU law EC 261 states. EC 261 rule protects the air passenger for flight problems. It could help you to ask for compensation up to 600€ from the airline.
Any person in the world who faced flight delays or cancellations can claim compensation under EU 261 law. You do not need to be an EU citizen to claim.
ClaimFlights is here to help you and make sure that airlines pay respect to the EU law and reimburse you appropriately.
In this guide, we will help you to understand how EU law protects you and how much you can claim.
When are you eligible for Swiss Air delayed flight compensation?
For Swiss flight delays of more than three hours at the final destination, you are entitled to compensation up to 600€ under EU law.
Whereas, the most important factors to claim Swiss flight delay compensation are …
- you arrived the final destination later than three hours
- the departure or arrival airport belongs to any of the EU member states
- and, the delay or cancellation was not due to extraordinary circumstances
How much can you claim for Swiss Air Lines flight delays?
The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.
The table below clarifies how much you can claim for Swiss Airlines’ delayed flight.
(up to 1500 km)
(1501 to 3500 km)
(more than 3500 km)
|e.g., Frankfurt to Madrid||e.g., Frankfurt to Istanbul||e.g., Frankfurt to New York|
* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.
What should you do if your flight was delayed?
Ask a reason for delay
Note Arrival Time
Claim Money Back
Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.
Flight departure delays
If there’s a delay at departure, you are eligible for the “Right to Care.” The airlines must offer:
For 2+ Hours Flight Delays
For 5+ Hours Flight Delays
Swiss Flight Cancellation Compensation
While flying, it may happen that Swiss Airlines could cancel their flight due to some reasons. But in such a situation EU Regulation 261 protects you.
If your flight is canceled without prior notice of at least 14 days, you could be entitled to Swiss Air canceled flight compensation or a full refund.
The amount to claim for canceled flight is between 125€ and 600€ depending upon …
- days you were informed before
- the length of delay, and
- route distance
If Swiss Airlines cancels your flight, you have two options to choose from …
- apply for a refund, or
- ask for an alternative flight
If your alternate flight delays for more than 2 hours, you could be eligible for compensation under EU law.
Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation.
Swiss Airlines overbooking compensation
If you were denied boarding due to overbooking, you could be eligible for compensation under EU law.
Whereas to claim compensation …
- it is necessary for you to not give up your seat voluntarily in exchange for some vouchers,
- you presented yourself at the airport on time
- you had all the travel documents
- the departure or arrival airport belongs to the EU member states
In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could ask for compensation.
What to do if your Swiss Airlines flight is delayed or canceled?
Can I claim for Swiss flight compensation due to bad weather?
Swiss Airlines missed flight compensation
You may be entitled to 600€ from Swiss Airlines for missed connecting flight under the European Union Regulation EC 261, if …
- the entire journey was booked under one booking reference
- and, the delay at the final destination was more than three hours
Can I cancel my Swiss Airlines flight ticket and get a refund?
Swiss air passengers can cancel their booked flight within 24 hours from the date of the purchase. You can also change the date of the flight up to 3 hours after the departure. But, the new flight should not be greater than 72 hours.
You will be charged extra if you request a Swiss Air cancellation after 24 hours of the date of ticket purchase. And, the cancellation fee depends upon the type of ticket you purchased from Swiss Airlines.
Am I eligible for Swiss Airlines Compensation?
It doesn’t matter if you have citizenship of any country. Under the EU Law (EC 261 of 2004), you could be entitled to reimbursement, when …
Here’s the table below to summarize, if you can claim under EU law, based on your original and final destination.
|Origin and Destination||EU-regulated Airline||Non-EU regulated Airline|
|EU ✈ EU||✅ Yes||✅ Yes|
|EU ✈ Non-EU||✅ Yes||✅ Yes|
|Non-EU ✈ EU||✅ Yes||❌ No|
|Non-EU ✈ Non-EU||❌ No||❌ No|
How to claim compensation for a delayed flight?
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Useful information about Swiss Airlines
Swiss International Air Lines is the national air carrier of Switzerland. The main hub of the airline is at Zurich Airport.
The IATA code of the Swiss Airline is LX. The airline’s headquarters are situated at EuroAirport Basel Mulhouse Freiburg near Basel, Switzerland.
It is a founding member of the Star Alliance group and also a subsidiary of the Lufthansa Group.
Fleet Size and Destinations
There are a total of 89 fleets operating under the name of Swiss International Airlines.
The airline operates flights to many destinations in Europe, North America, South America, Africa, and Asia.
Below are some famous destinations served by Swiss Air Lines.
|Germany||Berlin, Bremen, Dresden, Düsseldorf, Frankfurt, Hamburg, Hanover, Heringsdorf, Leipzig, Munich, Nuremberg, Stuttgart, Sylt|
|Spain||Alicante, Barcelona, Bilbao, Las Palmas, Madrid, Málaga, Palma de Mallorca, Santiago de Compostela, Valencia|
|United States||Boston, Chicago, Los Angeles, Miami, Newark, New York City, San Francisco, Washington, D.C.|
|Italy||Bari, Brindisi, Catania, Florence, Milan, Naples, Palermo, Rome, Venice|
|France||Bordeaux, Figari, Marseille, Nice, Paris|
|Poland||Gdańsk, Kraków, Warsaw, Wroclaw|
|United Kingdom||Birmingham, London, Manchester|
|Egypt||Cairo, Hurghada, Marsa Alam|
|Russia||Moscow, Saint Petersburg|
|Tanzania||Dar es Salaam|
|Hong Kong||Hong Kong|
|United Arab Emirates||Dubai|
Swiss Air Lines Baggage Policy
|Ticket Type||Hand Baggage||Max. Size||Max. Weight|
|Swiss Economy||1 Bag||55 x 40 x 23 cm||8 kg|
|Swiss Business||2 bag||55 x 40 x 23 cm||8 kg|
|Swiss First||2 Bag||55 x 40 x 23 cm||8 kg|
|Checked Baggage (European Routes)|
|Ticket Type||Checked Baggage||Max. Size||Max. Weight|
|Economy Class (Classic & Flex)||1 Bag||158 cm||23 kg|
|Business Class||2 Bag||158 cm||64kg (Each up to 32kg)|
|Checked Baggage (Intercontinental Flights)|
|Ticket Type||Checked Baggage||Max. Size||Max. Weight|
|Swiss Economy Class||1 Bag||158 cm||23 kg|
|Swiss Business Class||2 Bag||158 cm||64kg (Each up to 32kg)|
|Swiss First Class||3 Bag||158 cm||96kg (Each up to 32kg)|
If your baggage is lost or delivered late while traveling, report to the baggage tracking office immediately and note down the reference number which will help you to track your baggage status.
If your baggage is damaged, report the baggage to the Lost & Found office immediately. And, if your damage is irreparable Swiss Airlines may bear that cost according to the current value of the item.
Swiss Air Lines Reviews
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