Austrian Airlines Flight Delays or Cancellations
If you have ever experienced Austrian Airlines flight delays or cancellations, you could be entitled to financial compensation up to 600€ under EU Regulation 261.
Enter your flight details and check how much you are entitled to.
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Austrian Airlines flight delays or cancellations
Was your booked flight with Austrian Airlines delayed or canceled? Under EC Regulation 261/2004, you could be entitled to compensation of up to 600€ ($700).
Sometimes the airline may refuse to pay the compensation, thus you may seek help from our claim experts to get money back for flight delays or cancellations.
You can enter your claim using our free flight delay compensation checker and find out how much amount Austrian Airlines owes you.
Austrian Airlines Passengers’ Right to Compensation
You are protected under EC Regulation 261/2004 if you were traveling with Austrian Airlines from or in Europe, or to Europe. As Austrian Airlines is an EU-based airline, you could be eligible for Austrian Airline’s compensation for flight delays, cancellations, or overbooking.
In these cases, you can claim compensation, if the airline was responsible for …
- ☛flight delays: if you reached the final destination with more than 3 hours delay
- ☛flight cancellations: if you were informed about flight cancellation without prior notice of at least 0 to 14 days
- ☛overbooking: if you were denied boarding due to overbooking
- ☛missed connection: if you missed your connecting flight due to delay or cancellation of your first flight
Austrian Airlines Delayed Flight Compensation
For Austrian Airlines flight delays of more than three hours at the final destination, you are entitled to compensation of up to 600€ under EU law.
Whereas, the most important factors to claim Austrian Airlines delay compensation are …
- your flight arrived with a delay of more than 3 hours
- your flight was departed from or landed at an EU airport
- and, the flight disruption wasn’t caused due to extraordinary circumstances
How much can you claim for Austrian Airlines flight delays?
The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.
The table below clarifies how much you can claim for Austrian Airlines’ late flight.
(up to 1500 km)
(1501 to 3500 km)
(more than 3500 km)
|e.g., Frankfurt to Madrid||e.g., Frankfurt to Istanbul||e.g., Frankfurt to New York|
* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.
What should you do if your flight was delayed?
Ask a reason for delay
Note Arrival Time
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Austrian Airlines departure delays
If Austrian flight delays for more than two hours, passengers are entitled to ‘Right to Care’ assistance.
For 2+ Hours Flight Delays
For 5+ Hours Flight Delays
Austrian Airlines Flight Cancellation Compensation
Austrian Airlines could cancel their flight due to some reasons. But in such a situation, EU Regulation 261 protects you with compensation or refund.
If Austrian Airlines canceled your flight without prior notice of at least 14 days, you could be entitled to compensation or a full refund from airlines.
The amount to claim for a canceled flight is between 125€ and 600€ depending upon…
- days you were informed before
- The length of delay, and
- route distance
If your flight was canceled, you have two options to choose from…
- apply for a refund, or
- ask for an alternative flight
If your alternate flight delays for more than 2 hours, you could be eligible for compensation under EU law.
Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation.
Austrian Airlines missed flight compensation
You may be eligible for missed flight connection compensation under the European Union Regulation EC 261, if…
- the entire journey was booked under one booking reference
- your flight was departed from the EU member state or arrived at the EU member state
- and, the delay at the final destination was over three hours
You could claim up to 600€ for a missed flight. Whereas, in order to be eligible for compensation you must satisfy the above criteria.
Can I claim compensation from Austrian Airlines due to bad weather?
Can I get compensation for Austrian Airlines canceled flight?
Austrian Airlines overbooking compensation
If you were denied boarding due to overbooking, you may be eligible for overbooked flight compensation under the European Regulation EC261 up to 600€.
Whereas to claim overbooked compensation …
- it is necessary for you to not give up your seat voluntarily in exchange for some vouchers
- you presented yourself on time at the airport
- you had all the travel documents
- the departure or arrival airport belongs to the EU member states
In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could be eligible for compensation.
How to claim compensation for a delayed flight?
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Useful Information About Austrian Airlines
Austrian Airlines AG, often called Austrian, is the national flag carrier of Austria. Its IATA Code is “OS” & ICAO Code is “AUA”.
It started its operation on 30th September 1957 with the merger of Air Austria & Austrian Airways.
It has 29 bases throughout Europe, the largest being Gatwick.
Austrian Airlines’ main hub is at Vienna International Airport, Austria.
Austrian Airlines became a part of the “Qualiflyer Group” in 1990, which was founded by Swissair and it was taken over by Lufthansa Group in 2009. In 2000, it became a member of the Star Alliance Airlines Group.
Fleet Size and Destinations
The following are destinations of Austrian Airlines flights:
|Germany||Berlin, Cologne/Bonn, Dusseldorf, Frankfurt, Hamburg, Leipzig/Halle, Munich, Stuttgart|
|Italy||Bologna, Brindisi, Florence, Milan, Palermo, Rome, Venice|
|United States||Chicago, Miami, New York City, Newark, Washington D.C|
|Austria||Vienna, Graz, Innsbruck, Klagenfurt, Linz, Salzburg|
|Spain||Barcelona, Ibiza, Palma de Mallorca|
|Russia||Rostov on Don, Moscow (Domodedovo)|
|United Kingdom||London Heathrow, Manchester|
|Ukraine||Kharkiv, Kiev, Lviv, Odessa|
|Romania||Bucharest, Iasi, Sibiu|
|Switzerland||Geneva, Zurich, Basel|
|France||Lyon, Nice, Paris|
|People’s Republic of China||Beijing, Shanghai|
Austrian Airlines Check-in facility
Self-service check-in: Air passengers can use the self-service kiosk at the airport to check-in and print their boarding pass. For that air passengers have to enter their 6 characters booking reference number.
Austrian Airlines baggage policy
|Ticket type||Hand baggage||Max. Size||Max. Weight|
|Economy Class||1 Bag||55 x 40 x 23 cm||8kg|
|Premium Economy Class||1 Bag||55 x 40 x 23 cm||8kg|
|Business Class||2 Bag||55 x 40 x 23 cm||8kg|
Note In addition to your carry-on baggage, you may take another personal item with the maximum dimensions of 40 x 30 x 10 cm in the cabin.
|Free Baggage Allowance (European Routes)|
|Baggage allowance||Economy light||Economy classic flex||Business|
|Adults and Children aged 2 years and older||No Baggage||1x 23 kg||2x 32 kg|
|Children up to 2 years||No Baggage||1x 23 kg||1x 23 kg|
|Business Class||No Baggage||In addition to standard allowance according to fare:+ 1 x 23 kg||In addition to standard allowance according to fare:+ 1 x 32 kg|
|Business Class||No Baggage||2 x 23 kg||2 x 32 kg|
|Free Baggage Allowance (Intercontinental Routes)|
|Baggage allowance||Economy light||Economy saver, basic & flex||Premium Economy saver, basic & flex||Business saver & flex|
|Adults and children aged 2+ years||No Baggage||1 x 23 kg||2 x 23 kg||2 x 32 kg|
|Infants up to 2 years||No Baggage||1x 23 kg||1x 23 kg||1x 23 kg|
|Hon Circle, Senator, STAR Gold||1 x 23 kg||In addition to standard allowance according to fare:+ 1 x 23 kg||In addition to standard allowance according to fare:+ 1 x 23 kg||In addition to standard allowance according to fare:+ 1 x 32 kg|
|Frequent Traveller(FTL card)||No Baggage||2 x 23 kg||2 x 23 kg||2 x 23 kg|
Note: Maximum dimensions per bag equal 158 cm (width + height + depth)
To find more information on lost baggage or luggage, applicable fee, or any other queries, please check their website.
Austrian Airlines flight cancellation policy
Austrian Airlines cancellation policy is very simple and convenient, if you cancel the Austrian Airlines flight ticket within the 24 hours of booking then you can ask for a full refund.
You can visit the Austrian Airlines website and if the fare conditions allow canceling the booking then you can follow the instructions for the same or else you can contact their customer service.
Austrian Airlines reviews
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