Austrian Airlines Flight Delays or Cancellations

Was your booked flight with Austrian Airlines delayed or canceled? Under EC Regulation 261/2004, you could be entitled to compensation of up to 600€ ($700).

Sometimes the airline may refuse to pay the compensation, thus you may seek help from our claim experts to get money back for flight delays or cancellations.

You can enter your claim using our free flight delay compensation checker and find out how much amount Austrian Airlines owes you.

Check your eligibility to claim compensation

Austrian Airlines Passengers’ Right to Compensation

You are protected under EC Regulation 261/2004 if you were traveling with Austrian Airlines from or in Europe, or to Europe. As Austrian Airlines is an EU-based airline, you could be eligible for Austrian Airline’s compensation for flight delays, cancellations, or overbooking.

In these cases, you can claim compensation, if the airline was responsible for …

flight delays: if you reached the final destination with more than 3 hours delay
flight cancellations: if you were informed about flight cancellation without prior notice of at least 0 to 14 days
flight overbooking: if you were denied boarding due to overbooking
missed connection: if you missed your connecting flight due to delay or cancellation of your first flight

Austrian Airlines Delayed Flight Compensation

For Austrian Airlines flight delays of more than three hours at the final destination, you are entitled to compensation of up to 600€ under EU law.
Whereas, the most important factors to claim Austrian Airlines delay compensation are …

  1. your flight arrived with a delay of more than 3 hours
  2. your flight was departed from or landed at an EU airport
  3. and, the flight disruption wasn’t caused due to extraordinary circumstances

How much can you claim for Austrian Airlines flight delays?

The amount of compensation varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below clarifies how much you can claim for Austrian Airlines’ late flight.

Length of Delay Travel Distance Compensation
3+ hours less than 1500 km 250€ (approx. $280)
Between 1500 km to 3500 km 400€ (approx. $450)
more than 1500 km (within EU) 400€ (approx. $450)
3 to 4 hours 3500+ km (EU to Non-EU flight) 300€ (approx. $340)
4+ hours 3500+ km (EU to Non-EU flight) 600€ (approx. $680)

*the amount may get reduced by 50%, i.e., 300€, for a distance over 3500 km, but when EU borders were not crossed.

Calculate how much Austrian Airlines owes you?

Austrian Airlines departure delays

If your flight was delayed at the departure airport for more than 2 hours, the airlines are obliged to offer you “Right to Care” assistance.

Here’s what the airline should assist you with if your flight delays for more than 2 hours …

  • free meals and refreshments
  • access to 2 free phone calls, email or fax

And, If your flight was delayed for more than five hours,

  • you can request a refund
  • hotel accommodation and transport facility for an overnight delay, or when stay becomes necessary
Can I claim compensation from Austrian Airlines due to bad weather?
Extraordinary circumstances are beyond the control of the airlines, such as extreme bad weather, Tsunami, Coronavirus, or some ‘Act of God’. As these are beyond the control of airlines, you may not receive compensation for a delayed or a canceled flight.

What should I do when Austrian Airlines flight delays?

  • ☛ ask the airlines’ for the reason behind it
  • ☛ get a confirmation of it, in writing
  • ☛ note the actual arrival time when you landed
  • ☛ collect evidence (e.g. boarding pass, voucher, receipts, etc)
  • check if you are eligible for compensation
  • ☛ assign us your case for a hassle-free claim
  • ☛ or, claim on your own, if you’re sure to get compensation yourself

Austrian Airlines Flight Cancellation Compensation

Austrian Airlines could cancel their flight due to some reasons. But in such a situation, EU Regulation 261 protects you with compensation or refund.
If Austrian Airlines canceled your flight without prior notice of at least 14 days, you could be entitled to compensation or a full refund from airlines.

The amount to claim for a canceled flight is between 125€ and 600€ depending upon…

  • days you were informed before
  • The length of delay, and
  • route distance

If your flight was canceled, you have two options to choose from…

  • apply for a refund, or
  • ask for an alternative flight

If your alternate flight delays for more than 2 hours, you could be eligible for compensation under EU law.

Whereas, for flight cancellation due to extraordinary circumstances, you could not claim compensation.

Can I get compensation for Austrian Airlines canceled flight?
Yes, you can claim compensation for a canceled flight, if you were informed of flight cancellation without prior notice of at least 14 days. The amount of compensation is between €125 and €600.

Austrian Airlines missed flight compensation

You may be eligible for missed flight connection compensation under the European Union Regulation EC 261, if…

  • the entire journey was booked under one booking reference
  • your flight was departed from the EU member state or arrived at the EU member state
  • and, the delay at the final destination was over three hours

You could claim up to 600€ for a missed flight. Whereas, in order to be eligible for compensation you must satisfy the above criteria.

Austrian Airlines overbooking compensation

If you were denied boarding due to overbooking, you may be eligible for overbooked flight compensation under the European Regulation EC261 up to 600€.

Whereas to claim overbooked compensation …

  • it is necessary for you to not give up your seat voluntarily in exchange for some vouchers
  • you presented yourself on time at the airport
  • you had all the travel documents
  • the departure or arrival airport belongs to the EU member states

In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could be eligible for compensation.

How to claim compensation from Austrian Airlines?

We are specialized in helping passengers get their compensation from the airline.

  1. To proceed, check your flight using our compensation checker tool.
  2. Provide us with some further flight information, and you are all set.
  3. We prepare and file a claim on your behalf in front of the airline, or court (if required).
  4. On a successful claim, we charge a success fee of 25% (VAT not applicable to US or non-EU residents).
  5. Don’t be late, claim for your rights today

Why should you choose “ClaimFlights”?

  • No win No fee. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal action fee, or admin fee (even if we have to take your case to court)
  • Close to 100% Success in court
  • Success Fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Best Payout when compared with the other flight delay claim companies

About Austrian Airlines

Austrian Airlines AG, often called Austrian, is the national flag carrier of Austria. Its IATA Code is “OS” & ICAO Code is “AUA”.

It started its operation on 30th September 1957 with the merger of Air Austria & Austrian Airways.

It has 29 bases throughout Europe, the largest being Gatwick.


Austrian Airlines’ main hub is at Vienna International Airport, Austria.

Austrian Airlines became a part of the “Qualiflyer Group” in 1990, which was founded by Swissair and it was taken over by Lufthansa Group in 2009. In 2000, it became a member of the Star Alliance Airlines Group.

Fleet Size and Destinations

Currently, there are 84 fleets operating under the brand name of Austrian Airlines. The fleets include 7 Airbus A319-100, 28 Airbus A320-200, 3 Airbus A321-100, 3 Airbus A321-200, 6 Boeing 767-300ER, 6 Boeing 777-200ER, 14 De Havilland Dash 8-400 and 17 Embraer E195.

The following are destinations of Austrian Airlines flights:

Country City
Germany Berlin, Cologne/Bonn, Dusseldorf, Frankfurt, Hamburg, Leipzig/Halle, Munich, Stuttgart
Italy Bologna, Brindisi, Florence, Milan, Palermo, Rome, Venice
United States Chicago, Miami, New York City, Newark, Washington D.C
Austria Vienna, Graz, Innsbruck, Klagenfurt, Linz, Salzburg
Spain Barcelona, Ibiza, Palma de Mallorca
Russia Rostov on Don, Moscow (Domodedovo)
United Kingdom London Heathrow, Manchester
Ukraine Kharkiv, Kiev, Lviv, Odessa
Romania Bucharest, Iasi, Sibiu
Switzerland Geneva, Zurich, Basel
France Lyon, Nice, Paris
People’s Republic of China Beijing, Shanghai
Poland Krakow, Warsaw
Iraq Baghdad, Erbil
Bulgaria Varna, Sofia
Mauritius Port Louis
Sweden Stockholm
Netherlands Amsterdam
Montenegro Podgorica
Hungary Budapest
Serbia Belgrade
Belgium Brussels
Turkey Antalya
Cyprus Larnaca
Libya Tripoli
Thailand Bangkok
Canada Toronto
Armenia Yerevan
Slovakia Kosice
Czech Republic Prague
Albania Tirana
Iran Tehran
Lebanon Beirut
Belarus Minsk
Jordan Amman
Norway Oslo

Austrian Airlines Check-in facility

Web check-in: Air passengers can check-in online using the Austrian Airlines web check-in service. For major destinations, web check-in service will open for 47 hours before your departure time.

Self-service check-in: Air passengers can use the self-service kiosk at the airport to check-in and print their boarding pass. For that air passengers have to enter their 6 characters booking reference number.

Austrian Airlines baggage policy

Ticket type Hand baggage Max. Size Max. Weight
Economy Class 1 Bag 55 x 40 x 23 cm 8kg
Premium Economy Class 1 Bag 55 x 40 x 23 cm 8kg
Business Class 2 Bag 55 x 40 x 23 cm 8kg

Note In addition to your carry-on baggage, you may take another personal item with the maximum dimensions of 40 x 30 x 10 cm in the cabin.

Free Baggage Allowance (European Routes)
Baggage allowance Economy light Economy classic flex Business
Adults and Children aged 2 years and older No Baggage 1x 23 kg 2x 32 kg
Children up to 2 years No Baggage 1x 23 kg 1x 23 kg
Business Class No Baggage In addition to standard allowance according to fare:+ 1 x 23 kg In addition to standard allowance according to fare:+ 1 x 32 kg
Business Class No Baggage 2 x 23 kg 2 x 32 kg
Free Baggage Allowance (Intercontinental Routes)
Baggage allowance Economy light Economy saver, basic & flex Premium Economy saver, basic & flex Business saver & flex
Adults and children aged 2+ years No Baggage 1 x 23 kg 2 x 23 kg 2 x 32 kg
Infants up to 2 years No Baggage 1x 23 kg 1x 23 kg 1x 23 kg
Hon Circle, Senator, STAR Gold 1 x 23 kg In addition to standard allowance according to fare:+ 1 x 23 kg In addition to standard allowance according to fare:+ 1 x 23 kg In addition to standard allowance according to fare:+ 1 x 32 kg
Frequent Traveller(FTL card) No Baggage 2 x 23 kg 2 x 23 kg 2 x 23 kg

Note: Maximum dimensions per bag equal 158 cm (width + height + depth)

To find more information on lost baggage or luggage, applicable fee, or any other queries, please check their website.

Austrian Airlines flight cancellation policy

Austrian Airlines cancellation policy is very simple and convenient, if you cancel the Austrian Airlines flight ticket within the 24 hours of booking then you can ask for a full refund.

You can visit the Austrian Airlines website and if the fare conditions allow canceling the booking then you can follow the instructions for the same or else you can contact their customer service.

Austrian Airlines reviews

In terms of airline review, SkyTrax has rated Austrian Airlines an average of 6 stars out of 10 reviewed by more than 564 customers as of April 2020. Air passengers have rated 3 stars out of 5 for Food & Beverages, In-flight Entertainment, Seat Comfort and Value for Money services, and 4 stars for Staff Service.

Austrian Airlines Contact Information:

Customer care number: 00 43 517 663100
Social Media Links: Facebook | Twitter

Before you go, we have interesting articles that might help you to claim compensation easily.

Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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