Austrian Airlines Compensation for Delayed or Canceled Flight

Was your Austrian Airlines flight delayed or canceled? You could be entitled to compensation of up to 600€ under EU Law EC 261. ClaimFlights can assist you in enforcing your rights for Austrian Airlines flight delays or cancellations on a “No Win, No Fee” basis.

Enter your flight details and check how much you are entitled to.

Had a delayed or canceled flight with Austrian Airlines?

Was your Austrian Airlines flight delayed or canceled? Under EU Regulation 261/2004, you could claim delayed flight compensation of up to 600€ ($700).

Sometimes the airline may refuse compensation or refund; thus, you may seek help from our legal experts to get your money back from Austrian Airlines.

You can enter your claim using our free flight compensation checker and find out how much amount Austrian Airlines owes you.

Note: If the flight disruption was caused due to extraordinary circumstances, which are beyond the airlines’ control, you could not claim compensation.

Austrian Airlines Passengers’ Rights to Compensation

As an Austrian Airlines Passenger, you can ask for reimbursement for …

  • flight delays: if you reached the final destination with a delay of more than 3 hours
  • flight cancellations: if your flight was canceled without prior notice of at least 0 to 14 days
  • overbooking: if you were denied boarding due to oversold flight seats
  • missed connection: if you missed your connecting flight due to a delay or cancellation of your first flight

You are protected under EC Regulation 261/2004 if you were traveling with Austrian Airlines from or in Europe or to Europe.

As Austrian Airlines is an EU-based airline, you could be eligible for compensation for delayed, canceled, overbooked, or missed flights.

Austrian Airlines Flight Delay Compensation

For Austrian Airlines flight delays of more than three hours at the final destination, you are entitled to compensation of up to 600€ under EU law.

To successfully claim Austrian Airlines delayed flight compensation, the following factors are crucial:

  1. Your flight arrived with a delay exceeding 3 hours.
  2. Your flight departed from or landed at an EU airport
  3. The delay wasn’t caused due to extraordinary circumstances

By meeting these important criteria, you can assert your rights and seek compensation for the inconvenience caused by the Austrian Airlines flight delay.

How much can you claim for Austrian Airlines delayed flights?

The amount of compensation to claim varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below clarifies how much you can claim for Austrian Airlines’ late or postponed flights.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
(more than 3500 km)
e.g., Vienna to Oslo e.g., Vienna to Istanbul e.g., Vienna to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

Choose the best flight delay compensation company that charges the lowest service fees compared with other claim companies. You can check the price comparison to find the best flight compensation company and get the best payout.

Your Flight Has Been Delayed or Canceled. What Should You Do?


Ask a reason for the delay

Ask the airline for the reason behind the delay. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check your Eligibility

Enter your flight details into our compensation checker to check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Austrian Airlines Departure Delays

If Austrian flight delays for more than two hours, passengers are entitled to ‘Right to Care’ assistance.

For 2+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5+ Hours of Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

Austrian Airlines Flight Cancellation Compensation

Austrian Airlines could cancel their flight due to some reasons. But in such a situation, EU Regulation 261 protects you with compensation or a refund.

If Austrian Airlines canceled your flight without prior notice of at least 14 days, you could be entitled to claim Austrian Airlines canceled flight compensation or a full refund from the airline.

The amount to claim for a canceled flight is between 125€ and 600€ depending upon…

  1. days you were informed before
  2. the length of delay, and
  3. route distance

If your flight was canceled, you have two options to choose from…

  1. apply for a refund, or
  2. ask for an alternative flight

If your alternate flight delays for more than 2 hours, you could be eligible for compensation under EU law.

Whereas, for flight cancellation due to extraordinary circumstances, you could not be able to claim any compensation.

Austrian Airlines Missed Connection Flight Compensation

You may be eligible for missed flight connection compensation under the European Union Regulation EC 261, if…

  • the entire journey was booked under one booking reference
  • your flight departed from the EU member state or arrived at the EU member state
  • and, the delay at the final destination was over three hours

You could claim up to 600€ for a missed flight. Whereas, to be eligible for compensation, you must satisfy the above criteria.

Related Questions

Can I claim compensation from Austrian Airlines due to bad weather?
Extraordinary circumstances are beyond the airlines’ control, such as extreme bad weather, a Tsunami, Coronavirus, a strike of air traffic control, or some ‘Act of God.’ As these are beyond airlines’ control, you may not receive compensation for a delayed or canceled flight.
Can I get compensation for Austrian Airlines' canceled flight?
Yes, you can claim compensation for a canceled flight if you were informed of flight cancellation without prior notice of at least 14 days. The amount of compensation to claim is between €125 and €600.

Was your flight cancelled without any notice?

Claim Compensation

Austrian Airlines Overbooking Compensation

If you were denied boarding due to overbooking, you may be eligible for overbooked flight compensation under the European Regulation EC261 up to 600€.

Whereas to claim overbooked flight compensation …

  • it is necessary for you to not give up your seat voluntarily in exchange for some vouchers
  • you presented yourself on time at the airport
  • you had all the travel documents
  • the departure or arrival airport belongs to the EU member states

In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could be eligible for compensation.

How to claim compensation for delayed or canceled flights?

We are specialized in helping air passengers to get their compensation quickly from the air carrier. With a track record of assisting over 23K+ passengers and achieving exceptional results, ClaimFlights is a trusted flight claim company.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

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Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

About Austrian Airlines

Austrian Airlines AG, doing business as Austrian, serves as the national flag carrier of Austria. It holds the IATA Code “OS” and the ICAO Code “AUA”. The airline commenced its operations on September 30, 1957, following the merger of Air Austria and Austrian Airways. With 29 bases across Europe, its largest base is located at Gatwick.

Austrian Airlines’ main hub is at Vienna International Airport, Austria.

The airline commenced its operations on September 30, 1957, following the merger of Air Austria and Austrian Airways. With 29 bases across Europe, its largest base is located at Gatwick.

Austrian Airlines
Austrian Airlines Destinations

The following are the destinations of Austrian Airlines flights:

Country City
Germany Berlin, Cologne/Bonn, Düsseldorf, Frankfurt, Hamburg, Hanover, Leipzig/Halle, Munich, Nuremberg, Stuttgart, Freibur
Italy Bologna, Brindisi, Florence, Milan, Naples, Palermo, Rome, Venice
United States Chicago, New York City, Newark, Washington D.C
Austria Vienna, Graz, Innsbruck, Klagenfurt
Spain Barcelona, Ibiza, Palma de Mallorca, Las Palmas, Málaga, Tenerife, Valencia
Russia Rostov on Don, Moscow (Domodedovo)
United Kingdom London Heathrow, Manchester
Ukraine Kharkiv, Kiev, Lviv, Odessa
Romania Bucharest, Iasi, Sibiu
Switzerland Geneva, Zurich, Basel
France Lyon, Nice, Paris
People’s Republic of China Shanghai
Poland Krakow, Warsaw
Iraq Baghdad, Erbil
Bulgaria Varna, Sofia
Mauritius Port Louis
Sweden Stockholm
Netherlands Amsterdam
Montenegro Podgorica
Hungary Budapest
Serbia Belgrade
Belgium Brussels
Turkey Antalya
Cyprus Larnaca
Libya Tripoli
Thailand Bangkok
Canada Toronto
Armenia Yerevan
Slovakia Kosice
Czech Republic Prague
Albania Tirana
Iran Tehran
Lebanon Beirut
Belarus Minsk
Jordan Amman
Norway Oslo
Austrian Airlines Passengers' Reviews

In terms of airline review, SkyTrax has rated Austrian Airlines an average of 5 stars out of 10 reviewed by more than 716 customers as of July 2023. Air passengers rated 3 stars out of 5 for Food & Beverages, In-flight Entertainment, Seat Comfort, Value for Money, and Staff Service.

Austrian Airlines Contact Information

The links below might be helpful for you to contact Austrian Airlines directly.


Social Accounts: Facebook | Twitter

Customer care number: 00 43 517 663100

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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Experiences and Reviews of Our Satisfied Customers

as of 06.23

Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:



Higher Fees (£50 to £500, + Hearing Fees)


Risk of losing money


Hours of your time are spent


Result unknown



Zero Cost Risk & Additional legal databases


Pay Only When We Win


Takes only 2 minutes to Claim


Close to 100% Success rate



Low cost risk, most airlines ignore customer claims


Case might end up in court


Takes hours of your time


Outcome Unclear

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