Austrian Airlines Compensation for Delayed or Canceled Flight

Austrian Airlines: Claim Your Compensation for Flight Delays or Cancellations

If your Austrian Airlines flight was delayed or canceled, you could be entitled to compensation of up to 600€ under EU Law EC 261. ClaimFlights can assist you in enforcing your rights to compensation on a “No Win, No Fee” basis.

Within this guide, you will be provided with information on the appropriate timing and procedures for seeking compensation in cases of flight delays, cancellations, and instances of denied boarding resulting from overbooking on Austrian Airlines flights, all following EU regulation 261 of 2004.

Was your Austrian Airlines flight delayed or canceled?

Have you experienced a delay or cancellation on your Austrian Airlines flight? According to EU Regulation 261/2004, you may be eligible to seek compensation reaching up to 600€, provided your Austrian Airlines flight was delayed by more than 3 hours or canceled without prior notice of at least 14 days.

Sometimes the airline may refuse compensation or refund; thus, you may seek help from our legal experts to get your money back from Austrian Airlines.

You can enter your claim using our free flight compensation checker and find out how much amount Austrian Airlines owes you.

Note: If the flight disruption was caused due to extraordinary circumstances, that are beyond the airlines’ control, you could not claim compensation.

Austrian Airlines Passengers’ Rights to Compensation

As Austrian Airlines is an EU-based airline, you are protected under EC Regulation 261/2004 and you could be eligible for compensation.According to EU Law, your rights include

  • Compensation of up to 600€
  • The timeframe to claim compensation is up to 3 years
  • Covers flights that were delayed for at least 3 hours, canceled, or overbooked

As an Austrian Airlines Passenger, you can ask for reimbursement for …

  • flight delays: if you reached the final destination with a delay of more than 3 hours
  • flight cancellations: if your flight was canceled without prior notice of at least 0 to 14 days
  • overbooking: if you were denied boarding due to oversold flight seats
  • missed connection: if you missed your connecting flight due to a delay or cancellation of your first flight

Are the passengers outside the EU eligible for compensation?

The below table shows when you are eligible for compensation under European Regulation EC 261 of 2004.

Origin and Destination Austrian Airlines Compensation
EU ✈ EU ✅ Yes
EU ✈ Non-EU ✅ Yes
Non-EU ✈ EU ✅ Yes
Non-EU ✈ Non-EU ❌ No

Thus, it doesn’t matter the citizenship, if the departure was from an EU airport, or your Austrian flight landed at an EU airport, you could be eligible for compensation.

Austrian Airlines Flight Delay Compensation

If your Austrian Airlines flight experienced a delay of over three hours upon reaching its final destination, EU law entitles you to potential compensation of up to 600€.

To initiate a successful claim for Austrian Airlines delayed flight compensation, it’s essential to consider the following key factors:

  1. Your flight experienced a delay exceeding 3 hours.
  2. Your flight either departed from or arrived at an EU airport.
  3. The delay was not the result of extraordinary circumstances.

By satisfying these essential criteria, you can assert your rights and seek compensation for the inconvenience caused by the delay in your Austrian Airlines flight.Find out more about flight delay compensation in our comprehensive guide.

Was your flight delayed for more than 3 hours?

Claim Compensation

How much can you claim for Austrian Airlines’ delayed flights?

The amount of compensation to claim varies from 250€ to 600€. It depends upon the route distance and the length of the delay.

The table below clarifies how much you can claim for Austrian Airlines’ late or postponed flights.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
(more than 3500 km)
e.g., Vienna to Bari e.g., Vienna to Istanbul e.g., Vienna to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for a distance of over 3500 km if EU borders were not crossed.

Choose the flight delay compensation firm that offers the most competitive service fees in comparison to other claims companies. You have the option to review the pricing comparisons to identify the top-flight compensation company and secure the most favorable payout.

Your Flight Has Been Delayed or Canceled. What Should You Do?


Ask a reason for the delay

Ask the airline for the reason behind the delay. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check your Eligibility

Enter your flight details into our compensation checker to check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Austrian Airlines Flight Cancellation Compensation

If Austrian Airlines cancels your flight without providing at least 14 days prior notice, you may have the opportunity to file a claim for compensation due to the cancellation, or you can opt for a full refund from the airline.

Austrian Airlines may occasionally cancel flights for various reasons, but in such situations, EU Regulation 261 provides you with essential protection in the form of compensation or a refund.

The compensation amount can range from 125€ to 600€, depending on factors such as:

  1. The number of days you were informed in advance
  2. The duration of the delay
  3. The distance of the route

When faced with a canceled flight, you have two viable options:

  1. Requesting a refund
  2. Seeking an alternative flight

If the substitute flight experiences a delay of more than 2 hours, you may become eligible for compensation under EU law.

However, it’s important to note that in cases of flight cancellation resulting from extraordinary circumstances, compensation claims may not be applicable.

Austrian Airlines Missed Connection Flight Compensation

You may be eligible for missed flight connection compensation under the European Union Regulation EC 261, if…

  • the entire journey was booked under one booking reference
  • your flight departed from the EU member state or arrived at the EU member state
  • and, the delay at the final destination was over three hours

You could claim up to 600€ for a missed flight. Whereas, to be eligible for compensation, you must satisfy the above criteria.

Was your flight cancelled without any notice?

Claim Compensation

Austrian Airlines Overbooking Compensation

If you were denied boarding due to overbooking, you may be eligible for overbooked flight compensation under the European Regulation EC261 up to 600€.

Whereas to claim overbooked flight compensation …

  • it is necessary for you to not give up your seat voluntarily in exchange for some vouchers
  • you presented yourself on time at the airport
  • you had all the travel documents
  • the departure or arrival airport belongs to the EU member states

In case, you were offered an alternate flight of your choice but reached the destination later than two hours, you could be eligible for compensation.

How to claim compensation for delayed or canceled flights?

We are specialized in helping air passengers to get their compensation quickly from the air carrier. With a track record of assisting over 23K+ passengers and achieving exceptional results, ClaimFlights is a trusted flight claim company.


Check Entitlement

More Info
Check if you can claim using our compensation checker tool.

Enter Flight Details

More Info
Fill in your flight number, date of journey, and some further information.

Assign to us

More Info
For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

More Info
Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

More Info
Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

About Austrian Airlines

Austrian Airlines AG, doing business as Austrian, serves as the national flag carrier of Austria. It holds the IATA Code “OS” and the ICAO Code “AUA”. The airline commenced its operations on September 30, 1957, following the merger of Air Austria and Austrian Airways. With 29 bases across Europe, its largest base is located at Gatwick.

Austrian Airlines’ main hub is at Vienna International Airport, Austria.

Austrian Airlines
Austrian Airlines Destinations
The following are the destinations of Austrian Airlines flights:

Country City
Germany Berlin, Cologne/Bonn, Düsseldorf, Frankfurt, Hamburg, Hanover, Leipzig/Halle, Munich, Nuremberg, Stuttgart
Italy Bari, Bologna, Brindisi, Cagliari, Catania, Florence, Lamezia Terme, Milan, Naples, Olbia, Palermo, Rome, Venice
Greece Athens, Chania, Corfu, Heraklion, Kalamata, Karpathos, Kavala, Kephalonia, Kos, Mykonos, Patras, Preveza, Rhodes, Samos, Santorini, Skiathos, Thessaloniki, Volos, Zakynthos
Spain Barcelona, Fuerteventura, Ibiza, Las Palmas, Málaga, Menorca, Palma de Mallorca, Seville, Tenerife, Valencia
United States Chicago, Los Angeles, New York City, Newark, Washington, D.C.
Austria Graz, Innsbruck, Klagenfurt, Vienna
Croatia Dubrovnik, Split, Zadar, Zagreb
France Lyon, Marseille, Nice, Paris
Romania Bucharest, Iași, Sibiu
Egypt Cairo, Hurghada, Marsa Alam
United Kingdom London, Manchester
Bulgaria Sofia, Varna
Turkey Antalya, Dalaman
Sweden Gothenburg, Stockholm
Switzerland Geneva, Zürich
Poland Kraków, Warsaw
Portugal Funchal, Porto
Montenegro Podgorica, Tivat
Denmark Billund, Copenhagen
Finland Kittilä, Rovaniemi
Albania Tirana
Armenia Yerevan
Belgium Brussels
Bosnia and Herzegovina Sarajevo
Canada Montreal
China Shanghai
Cyprus Larnaca
Czech Republic Prague
Hungary Budapest
Iceland Keflavík
Iran Tehran
Iraq Erbil
Israel Tel Aviv
japan Tokyo
Jordan Amman
Kosovo Pristina
Lithuania Vilnius
Maldives Malé
Austrian Airlines Passengers' Reviews
In terms of airline review, Skytrax has rated Austrian Airlines an average of 5 stars out of 10 reviewed by more than 735 customers as of November 2023. Air passengers rated 3 stars out of 5 for Food & Beverages, In-flight Entertainment, Seat Comfort, Value for Money, and Staff Service.

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

You may be interested to read the articles below

flug verspätet

How much compensation can I get for a delayed flight?

A plane delay occurs, and it is a common thing for air travelers. But, it is important to know your rights in case you face one....

Learn More


What are my rights in the event of flight cancellation?

Flight cancellations can put any passenger in distress, which leads to travel plans in suffering and the consequences could be serious.....

Learn More

men and women illustrator

How to claim compensation for denied boarding?

Denied boarding is a situation encountered occasionally by the air traveler when the confirmed ticket holder for the flight is.....

Learn More

Experiences and Reviews of Our Satisfied Customers

as of 06.23

Choose your Choice to Claim Compensation

Here we have compared 3 different ways to claim compensation:



Higher Fees (£50 to £500, + Hearing Fees)


Risk of losing money


Hours of your time are spent


Result unknown



Zero Cost Risk & Additional legal databases


Pay Only When We Win


Takes only 2 minutes to Claim


Close to 100% Success rate



Low cost risk, most airlines ignore customer claims


Case might end up in court


Takes hours of your time


Outcome Unclear

We help in many languages – ClaimFlights International Websites