What Should You Do When Your Flight is Delayed or Cancelled
In this article, we’ll discuss what you should do when your flight is delayed or canceled, and how to navigate the process of claiming your rights under European Regulation EC 261.
Step 1: Understand Your Rights Under EU Law EC 261
First and foremost, familiarize yourself with your rights under EU law EC 261. This regulation applies to passengers departing from an EU airport or arriving at an EU airport with an EU-based airline.
It covers flight delays, cancellations, and involuntarily denied boarding. EU law applies globally, no matter your citizenship. Depending on the circumstances, passengers may be entitled to compensation or a refund.
The table will provide a clearer understanding of whether you are eligible for compensation or not.
|Origin and Destination
|EU to EU
|EU to Non-EU
|Non-EU to EU
|Non-EU to Non-EU
Step 2: Determine the Cause of Flight Disruption
The reason for the delay or cancellation is crucial in determining your eligibility for compensation. If the disruption is due to extraordinary circumstances such as extreme weather, political unrest, or security threats, airlines are exempted from providing compensation.
However, if the delay or cancellation is within the airline’s control, such as technical issues or crew scheduling, you may be entitled to compensation, depending on the route distance (calculated using the great circle route method) and how long it was delayed.
Step 3: Gather Documents For Your Claim
When your flight is delayed or canceled, it’s essential to gather evidence that supports your claim.
Here are the important documents to have when filing for compensation:
- Booking confirmation or flight ticket
- Boarding pass
- Proof of delay or cancellation (e.g., official notification from the airline)
- Any communication with the airline regarding the disruption
- Receipts for expenses incurred (e.g., food, phone calls, accommodation)
These are the important documents to support your claim and provide evidence for your delayed or canceled flight.
Step 4: Communicate with the Airline
Maintain open communication with the airline throughout the process. Request information about alternative transportation, meals, accommodation vouchers, and any other assistance they’re required to provide under EU law EC 261. Be sure to keep records of all communication, including emails and phone calls.
Responsibility of the Airline
- Providing Clear Communication: Airlines should ensure open and transparent lines of communication with passengers like prompt and accurate updates via SMS, email, or mobile applications
- Offering Timely Information: Airlines should provide comprehensive information about the reason for the delay, the expected duration, and any available alternatives or compensation options.
- Ensuring Passenger Comfort: Airlines should make efforts to keep passengers comfortable during delays. This includes providing access to clean restroom facilities, comfortable seating, and appropriate refreshments, depending on the duration of the delay.
- Assisting Passengers with Connecting Flights: The airline has to assist passengers with connecting flights affected by delays. Airlines should proactively assist in rebooking or making alternative arrangements.
- Continually Monitoring the Situation: Airlines should stay vigilant and monitor the situation to provide necessary support and updates about the delay.
Step 5: File a Claim for Compensation
If you’re eligible for compensation under EU law EC 261, file a claim as soon as possible. Include all relevant documentation and evidence of the delay or cancellation. The airline has up to six weeks to respond to your claim.
If they deny your claim or provide an unsatisfactory response, you can escalate the issue to the relevant National Enforcement Body (NEB), or hire a flight delay claim company (as they do have the knowledge and expertise to handle crucial flight compensation cases), or consider legal action.
How much compensation you are entitled to for a delayed flight
Now, let’s discuss potential compensation for a delayed flight. You could receive between 250 to 600 Euros, depending on the flight distance and how long it was delayed.
Here’s a breakdown of the potential compensation amounts:
- If your flight was less than 1500 kilometers and it was delayed by 3 or more hours, you might receive €250.
- For flights between 1500 and 3500 kilometers that were delayed by 3 or more hours, you could be eligible for €400.
- And if your flight was over 3500 kilometers and delayed by 4 hours or more, you could receive €600.
If your flight didn’t cross EU borders, they might reduce the compensation by half. So, for distances over 3500 km within the EU, you could get up to €300 instead.
Flight Delay Compensation Table
|Amount of Compensation
|Length of Delay
|1500 km or less
|1500 to 3500 km
|3500 km or more (within EU)
|3500 km or more
Dealing with flight delays and cancellations can be a hassle, but knowing your rights under EU law EC 261 can make the process less daunting. By understanding the EU regulation and following the steps outlined in this article, you’ll be better prepared to handle such situations and ensure you receive the compensation and assistance you’re entitled to.
Discover the Hottest Topics Embraced by Our Adoring Audience
Don’t miss out on the opportunity to learn more about claiming compensation for flight delays or cancellations. Click any of the links below to discover expert advice, comprehensive guides, and useful tips on how to claim what you’re entitled to. Whether you’re a frequent traveler or just looking to expand your knowledge, our fascinating topics will leave you informed and engaged.
- Decoding Flight Delays: Understanding the Reasons
- Today’s Flight Delays: Unraveling the Causes and Impact
- Before Boarding: A Comprehensive Guide to Your Flight
- Why Hire a Flight Delay Claim Company? Advantages and Disadvantages
- Claiming Compensation for Missed Flight Connections: A Guide
- Denied Boarding: Your Rights as a Passenger
- Landmark Legal Cases: Top 10 Flight Compensation Rulings
- Eligibility for Flight Delay Compensation: Are You Covered?
- Delayed Flights? Claim Your Well-Deserved Compensation
- Delayed Flight? Get Compensated for Your Inconvenience
- Lighters on a Plane? Are They Permitted?
- World’s Most Stunning Places: Nature’s Masterpieces
- Plane Travel: Can You Bring Batteries Onboard?
Digital Marketing Strategist
Pramod Ram heads the Online Marketing and Content Marketing Team at Claim Flights GmbH. He loves to travel, read books, watch movies and do intensive research.
If your flight delays for more than 3 hours, or was canceled, you may be eligible for compensation up to €600 based on EU 261 rule.Check For Free
We offer "No Win - No Fee" Services, so claiming is Risk-Free!
When it comes to the world, the place is one of the most beautiful arenas. The most amazing places in the world allow you to set your foot in the world to enjoy the view of the world. In this blog, we have brought for you the top 10 most...
Thinking of which site you look to watch out for your cheap airfare in order to book the cheapest ticket? Well, you are not the only one. There are many portals with regards to picking the best flight-booking site nowadays in terms of...
When Technical Glitches Ground Your Plans: Flight Delays Explained Flight delays can be incredibly frustrating, especially when they disrupt carefully planned itineraries and cause inconvenience to travelers. While various reasons can...