Flightright vs. ClaimFlights: Comparison of Claim Service, Fees, and Reviews

FlightRight and ClaimFlights are competitors that help air passengers claim compensation for flight delays and cancellations. This comparison breaks down their process, fees, and customer reviews, making it easier to choose the right service.

Under EU Regulation 261/2004, you may be entitled to reimbursement for flight disruptions. Don’t delay; claim your compensation today!

Why Choose Flight Compensation Companies for Your Claims?

When flights are severely delayed or cancelled, passengers are rightfully entitled to compensation under EU Regulation 261/2004. You may contact the airline to request compensation that falls under the airline’s responsibility.

However, in reality, airlines often hesitate to reimburse passengers, and securing your rightful compensation can become a long and challenging process. Sometimes, legal action may be necessary, resulting in additional expenses and consuming your valuable time.

If you hire flight claim companies, you won’t pay anything upfront. These companies help enforce your rights and ensure you receive the compensation without any financial burden, as they only charge a fee if your claim is successful.

Flightright

Founded in 2010, Flightright GmbH helps air passengers with compensation for flight delays, cancellations, and denied boarding under EU Regulation 261/2004.

According to publicly available data from Northdata, the company operates from its registered address in Berlin, Germany, and is classified under the legal and debt collection services category.

Flightright’s trademarks, including the word ‘Flightright’ and a figurative mark, are registered with the European Union Intellectual Property Office (EUIPO). (This data is taken from EUIPO on 14th April 2025)

Its Imprint page provides detailed contact and legal information, including the name of its Managing Director, Dr. Jan-Frederik Arnold, and its professional liability insurance details.

In 2021, Flightright expanded its European footprint by acquiring the Danish compensation firm Flyhjælp, strengthening its presence in Scandinavia. It also acquired flugrecht.de.

They have their Website in eight languages: German, English, UK English, French, Italian, Spanish, Swedish, and Austrian German.

• The terms and conditions page is in English, Italian, and Great Britain. Local language versions are provided for Germany, France, Sweden, Spain, and Austria.
• The Privacy Policy page is available in local languages for Germany and Austria only; it is also available in English for all other languages.

Mobile-Friendly Website: Flightright’s website is fully responsive, ensuring a seamless user experience across mobile devices. Text, buttons, and forms adjust well to smaller screens, providing an easy-to-use interface on the go.

How Does Flightright’s Claim Process Work?

To initiate a compensation claim for a disrupted flight, follow these systematic steps

1. Enter Flight Details: Enter the departure airport and final destination airport.
2. Airline and Date: Enter the airline name and departure date.
3. Select Disruption Type: Choose the type of disruption (e.g., Cancellation or rebooked, delay, denied boarding, or Different flight problem) and indicate the reason for the flight problem.
4. Number of Travellers: Select the number of travellers included in the claim.
5. Contact Information: Enter your contact details (Gender: male, female, or other; first name, last name, and email address).
6. View Compensation Amount and Proceed with Your Claim: After you enter your flight details, you’ll see an estimate of the compensation amount. On the same page, click “Claim Now” to proceed with them on a No Win No Fee basis. They provide links to their Price List and Terms and Conditions (T&C); by clicking, you agree to their T&C and Price List.
7. Check Your Details: The page will display the entered details and highlight any missing information (Details still required).
8. Select Journey Type: Choose whether your original booking was a direct flight or a flight with stopovers (e.g., layovers or connecting flights).
9. Select your flight: You’ll see a list of flights with dates based on your booking details. Select the correct flight from the list. If your flight isn’t listed, click on “My flight is not shown” at the bottom. After selecting your flight, you’ll see all the details on the next page, including departure and arrival locations, date, time, airline name, and flight number.
10. Confirm Actual Arrival: Confirm the actual arrival date and time.
11. Enter Booking Number: Provide your flight booking reference.
12. Provide Address Details: Enter your address (street, house number, postal code, city, and country).
13. Add Electronic Signature: Draw your signature using your finger or mouse.
14. Upload Documents: Attach or upload the booking document (optional – you can skip this step if not available).
15. Describe the Problem: Enter the cause of the problem and provide a short description.
16. Whether Contacted Airline: Select the option if you have contacted the airline independently.
17. Already Compensated: Choose this option if you have already received compensation from the airline.
18. At the End, this message appears: “Please ensure that all steps are successfully completed so that we can take action.” Below it, you’ll see the option “Keep up to date with WhatsApp” to track your status and add missing info directly via WhatsApp..

Following these steps, you can effectively submit your claim and secure your rightful compensation.

Claim Form Filling Duration

If you have all the necessary flight information, our tests indicate that the form takes 3 to 5 minutes to complete. However, you’ll go through 18 to 20 steps. The time may vary slightly depending on how well you are familiar with the required details and whether you have the necessary documents ready.

Required Documents

When filing a claim, you may need to provide the flight documents, especially if your case becomes more complex or goes to court. Having them ready can help speed up the process.

Recommended Documents for a Claim

• Boarding Pass: Provides proof of check-in and flight details.​
• Flight Booking Confirmation: Includes your ticket number, flight number, and travel dates.​
• Correspondence with the Airline: Any emails or messages regarding delays, cancellations, or other disruptions.​
• Receipts for Additional Expenses: If you incurred costs due to the disruption (e.g., meals, accommodation), keep these receipts as they may be reimbursable.

Claim Assignment & Handling

When you file a claim, you give the service provider permission aspects of your compensation claim through an online signature. They will gather the necessary documents, submit the claim, and communicate with the airline on your behalf. If the airline contacts you directly with a request for payment, it’s essential to inform Flightright immediately.

Flightright Fee

The service provider imposes a fee ranging from 20% to 30% plus VAT. Combined with VAT, its costs can increase to 23.8% and 35.7% of the compensation.

In cases that require legal action, an additional legal fee of 14% may apply. Thus, the total expense could escalate to as much as 49.7% when considering their higher range of 30%.

The total fee can be up to 49,7% of your compensation payment, which means if you get a 600 Euro compensation, you might pay 298.20 Euro in fees and only receive 301.80 Euro for yourself.

Detailed Breakdown of Potential Costs and Payout

To illustrate how Flightright’s fees are applied in practice, here is a comprehensive overview based on the maximum potential fees under EU law, assuming legal action is necessary:

* These calculations assume that their higher fee range, i.e., 30% plus VAT, and the legal action fee, i.e., 14%, are applied.

Payout Transparency

They typically charge 20% to 30% plus VAT as their service fee. If legal action is needed for the case, an additional 14% legal charge applies. However, the exact success fee and VAT are not broken down, which may confuse users about the total deductions.

You can find the Payout after their example on their website, where they calculated the fee as 27% of the compensation plus 19% VAT. Considering their higher service fee range, i.e., 30% plus VAT, and assuming legal action to be required, users are expected to pay around 50% as their success fee.

Payout Method: Compensation is usually paid via SEPA bank transfer. If available, you can also choose to pay with PayPal or Bitcoin. You’ll need to cover transaction fees if you don’t have a SEPA account.

In most countries, a compensation payment like this is not to be declared in your tax statements as it is like an “injury compensation”, just an amount to make good for your loss again, but not a capital gain.

Flightright Reviews

As of April 2025, Flightright has received 4,329 customer reviews on Google, rated 4.3 out of 5 stars. Google reviews provide insights into customer experiences with a range of feedback.

Flightright Customer Reviews

The reviews on Google offer a glimpse into the diverse experiences of Flightright’s customers, reflecting various aspects of their service, including the fee structure, commission rates, and the overall customer journey.

We have taken into consideration three positive and three negative reviews. Below are some key highlights from multiple reviews:

1. Successful Resolution: Anusha Baral shares her joy after receiving 125 Euros as compensation for a long-pending flight cancellation case. Although it took over a year, she emphasised that the compensation was worth the wait and expressed her appreciation for the team’s support.

2. Positive Outcome: Klajdi Murati expresses satisfaction after successfully winning two cases and receiving compensation. Despite initial concerns about the long waiting period, he emphasises that legal procedures take time and appreciates the resolution.

3. Positive Experience: Maria Efthymiou praises the team’s professionalism and communication, highlighting the successful compensation despite the lengthy process. She recommends keeping receipts for evidence and expresses trust in the team to handle the case efficiently.

4. Partial Compensation: Janice Vijuckanayuth explains her disappointment with the compensation process. After being promised 840 euros for flight delays, she only received 806 euros, with the remaining 34 euros unaccounted for. Despite providing proof from her bank, she has not received a response.

5. Disappointing Experience: Elizabeth criticizes the service for mishandling her claim and issuing an unexpected invoice after she received compensation directly from the airline. She labels the company a scam and recommends seeking other providers.

6. Unresolved Claim: Lars expressed dissatisfaction with Air Dolomiti and the service provider, citing poor communication and an unsatisfactory resolution, ultimately deciding to avoid both companies.

Flightright Contact Information

• Website: www.flightright.com​
• Address: Flightright GmbH Revaler Straße 28, 10245 Berlin, Germany
• Customer Service Email: service (at) flightright.com
• Fax: +49 (0) 33 02 89 82 81 09​

Next, we explore ClaimFlights in this section, and We delve into ClaimFlights’ claim process, pricing structure, and customer feedback to help you make an informed decision.

ClaimFlights

ClaimFlights, a legal tech company founded in 2014, secures flight compensation for airline passengers under EU Regulation EC 261/2004.

According to publicly available data from Northdata, ClaimFlights was registered as Claim Flights GmbH in Konstanz, Germany, on 10 March 2015.

Officially registered in Germany as Claim Flights GmbH, the company holds a registered trademark with the European Union Intellectual Property Office (EUIPO). It is authorised to provide claims and debt collection services related to air passenger rights. (This data is taken from EUIPO on 14th April 2025)

The managing entity, Claim Flights GmbH, is led by Dr. Mirko C. Ulbrich and operates from its registered office in Konstanz, Germany. By German legal requirements, detailed company and contact information is publicly available on its Impressum page.

ClaimFlights has its website in 11 languages: English (UK), International English (Non-EU), German, Austrian German, French, Polish, Russian, Romanian, Bulgarian, Italian, and Spanish.

The legal pages, including the Terms and Conditions, Data Protection, and Imprint (Impressum), have limited language options, with some unavailable in Italian, Spanish, or Bulgarian.

Mobile-Friendly Website: ClaimFlights’ website is fully responsive. It works well on mobile devices, with smooth navigation, properly aligned buttons, and no overlapping content, ensuring a user-friendly experience on smartphones and tablets.

How Does ClaimFlights’ Claim Process Work?

Here’s how the claim process works with ClaimFlights:

1. Enter Flight Details: Enter your flight number and flight date. If you don’t have them handy, you can enter your departure and arrival airports to select your flight from the list.
2. Confirm Flight & Disruption Type: Review your flight information and, if needed, add any connecting flights. Then select the type of disruption from the available options: landed on time, flight delayed, flight cancelled, denied boarding, flight rerouted, or returned to departure airport.
3. Verify Delay Duration: The system will automatically display the estimated delay time. Confirm if the timing is correct and proceed.
4. Select Disruption Reason: Choose the cause of the disruption from the following list: check-in and safety, technical problems, weather, strike, or other. You can also enter more details in the provided text box.
5. View Compensation Estimate: The estimated compensation amount will appear on the screen. Click the “Check Here” button for detailed service fee and payout structure information.
6. Fill Contact Information: Enter your full name, address, and phone number. You can also add additional passengers to the same claim.
7. Upload Booking Documents: Enter your booking reference number and upload necessary documents such as your booking confirmation, e-ticket, or boarding pass. Review and accept the Terms & Conditions by ticking the checkbox.
8. Assign Your Claim: Complete the process by signing your online signature to officially assign the claim to the service provider.

Following these steps, your claim will be submitted for processing.

Claim Form Filling Duration

Filing a claim with ClaimFlights typically involves 8-10 steps, from selecting your flight to submitting the final claim. In our tests, it took us 3-5 minutes to complete the form process. The duration may vary depending on how prepared the user is with the required information, but the overall experience is designed to be streamlined and straightforward.

Required Documents

When filing a claim with ClaimFlights, you must upload two essential documents:

• booking confirmation
• e-ticket

These documents confirm your flight details and ensure smooth and efficient claim processing. Having these documents ready can help expedite the process.

Claim Assignment & Handling

When you file a claim with ClaimFlights, it is assigned through an online signature, authorising ClaimFlights to manage the entire compensation process on your behalf. This includes collecting necessary documents, submitting the claim, and communicating with the airline. If the airline directly sends the compensation amount to the customer, ClaimFlights will issue an invoice for its service fee, as agreed during the claim process.

ClaimFlights Fee

ClaimFlights charges a commission of 25% of the compensation for non-EU passengers. VAT may apply to EU passengers. There are no hidden charges; this fee covers all services, including court proceedings if necessary.

Detailed Breakdown of Potential Costs and Payout

Here is an overview of estimated costs and payouts to help passengers understand the possible deductions involved when using ClaimFlights.

In these calculations, ClaimFlights applies its 25% commission on the EU 261 compensation. This flat fee covers all services, including legal action if needed.

Payout Transparency

All charges, including service fees and applicable VAT, are clearly stated on the ClaimFlights website and during the claim process, ensuring fee transparency.

Payout Method: EU-based customers typically receive flight compensation via SEPA bank transfer. If you don’t have a SEPA account, you will be required to cover any associated transaction fees.

ClaimFlights Reviews

As of April 2025, ClaimFlights had 4.8 out of 5 stars on Google, based on over 190 reviews. We have taken into consideration three positive and three negative reviews. Customer feedback reflects their experience handling EU air passenger rights claims and assisting travellers in securing compensation.

ClaimFlights Customer Reviews

The reviews on Google offer a glimpse into the real experiences of ClaimFlights’ customers, touching on key aspects such as compensation success rates, communication, processing time, and customer satisfaction. Here are some of the customer reviews of ClaimFlights on Google:

1. Excellent Support: Luis PR appreciates Agnieszka Fanslau’s attentive and professional assistance, noting her clear communication and dedication, which led to a successful claim resolution.

2. Efficient Service: Arleta Trybulec expresses high satisfaction with Claim Flights and Ms. Agnieszka’s assistance, highlighting quick compensation and excellent communication.

3. Positive Resolution: Simone Bona initially had doubts due to the wait but was pleased with the communication and quick refund once the claim was approved.

4. Unsuccessful Outcome: Kim B. shared her disappointment after their case was dismissed despite weeks of communication with Claim Flights. Although they later succeeded through another provider via a class action lawsuit, they were unsatisfied with the service.

5. Disappointing Outcome: Murali Anantharajah expresses dissatisfaction with the lengthy process and the eventual rejection of his claim, despite the flight being eligible under the European compensation policy.

6. Lack of Follow-up: Virginia De Salvo appreciated the initial support but was disappointed by the lack of updates over nearly two years.

ClaimFlights Contact Information

• Website: www.claimflights.com
• Address: Claim Flights GmbH, Postbox 35, D-78263 Büsingen, Germany
• Customer Service Email: info (at) claimflights.co.uk
• Phone (English Hotline): +44 (0)20 3318 4866
• Phone (Legal Expert Line): +44 (0)117 325 2402

Passengers’ Payouts Overview: Comparing Flightright and ClaimFlights

When selecting a service for flight compensation claims, it’s crucial to understand how much compensation you will receive after factoring in all applicable fees. Our comparison, conducted in April 2025, details the payouts from Flightright and ClaimFlights after their respective fees are applied.

*This analysis considered the higher price range, legal intervention mandatory, and for non-EU customers. The data was compiled in April 2025.

Fee Analysis *

Total Fee with Flightright: 49.7%
Total Fee with ClaimFlights: 25%

* Assumptions: Higher price range is taken into consideration, the passenger from outside the EU, and Legal Action is to be mandatory

Example: If you suffered a flight delay along with your family of 5, each of you could receive up to €600 in compensation under EU law. Considering the Claim Companies’ Fees, you could only receive €1,509 through Flightright, but €2,250 through ClaimFlights (assuming a higher fee range and requiring legal action).

Choosing the Right Flight Compensation Service Provider: When researching flight compensation providers, such as Flightright and ClaimFlights, it’s essential to look beyond the fees. Pay attention to the net payout after all deductions, the clarity of the claim process, and overall customer satisfaction.

By comparing these factors, you can make an informed decision about which service best aligns with your needs. Ultimately, selecting the flight compensation service depends on your personal preferences and the specifics of your situation.

Experiences and Reviews of Our Satisfied Customers