Flightright Experiences, Claim Services, and Fees Compared with ClaimFlights

FlightRight and ClaimFlights are competing air passenger rights portals, specializing in securing compensation for passengers impacted by delayed and cancelled flights, all on a ‘no win, no fee’ basis.

According to EU Regulation 261/2004, you could be entitled to up to €600 in compensation for flight disruptions, minus success fees on successful claims. Don’t delay, claim your compensation today!

In this guide, we will learn about What is Flightright, how it works and evaluate its reputation as a passenger rights company based on the experiences of its customers.

Later, we will analyze their fees and analyze customer reviews to understand what they think about their air passenger rights service. As we progress, we’ll also examine their fee structure and sift through customer reviews to gather insights on their air passenger rights services.

If you’re not yet familiar with your entitlements when faced with flight delays or cancellations, understanding these aspects is crucial for effectively filing a compensation claim

Explore Our Comprehensive Guides:

Your Complete Guide to Compensation Rights for Delayed Flights
A Guide to Your EU Air Passenger Rights and Compensation

Please Note: ‘FlightRight’ is a direct competitor of ‘ClaimFlights‘, and both names are registered trademarks with the EUIPO. This analysis is brought to you by ClaimFlights, aiming to maintain the highest standards of objectivity, fairness, and transparency.

Do not get confused between MyFlyRight and FlightRight, many often make mistakes when searching for My Flightright. Myflyright is another flight claims management company.

Whether you choose ClaimFlights, FlightRight, or MyFlyRight, these air passenger rights portals are dedicated to helping you secure the compensation you deserve from airlines.

Why Choose Flightright or ClaimFlights for Your Flight Compensation Claims?

When flights are severely delayed or, worse, cancelled, passengers are rightfully entitled to compensation under EU Regulation 261/2004. Ideally, you would simply contact the airline to request compensation for any disruptions that fall under the airline’s responsibility.

However, in reality, airlines often hesitate to reimburse you, and securing your rightful compensation can become a prolonged and challenging ordeal. In some cases, it may even necessitate legal action, which can incur additional costs and extend the process even further.

This is where Air Passenger Rights Portals like ClaimFlights and Flightright come into play. These companies specialize in enforcing your rights and ensuring you receive the compensation you deserve without any financial risk on your part. If you hire ClaimFlights or Flightright, you will only be charged a fee if your claim is successful.

At the same time, it is not possible to obtain compensation for extraordinary circumstances, such as COVID-19, or any other situations beyond the control of the airlines.

What is FlightRight?

Founded in 2010, Flightright has dedicated itself to assisting passengers in claiming compensation for flight disruptions. It is an EUIPO-registered trademark of Flightright GmbH with its headquarters in Potsdam, Germany since 2013, originally based in Berlin. Flightright functions as a debt collection agency, specializing in securing compensation for passengers affected by delays, cancellations, overbookings, and missed flights.

With over a decade of expertise, Flightright has established itself as a reliable providertrusted leader in the flight compensation sector, consistently receiving positive feedback from its clients. The company offers services across several key European countries, including Germany, France, Austria, Spain, and the UK.

In 2021, Flightright expanded its operational reach into Scandinavia through the acquisitions of its Danish competitor Flyhjaelp, enhancing its service offerings and affirming its dedication to championing passenger rights. Flightright also has acquired flugrecht.de.

How does Flightright work?

Flightright serves as a crucial aid for passengers, assisting in securing compensation for various flight disruptions such as delays, cancellations, denied boarding due to overbooking, and missed connections. Prospective clients begin by entering their flight details into what is known as the “flight compensation calculator” on Flightright’s website to determine eligibility for compensation.

Operating under a ‘no win, no fee’ model, Flightright only collects fees if they successfully obtain compensation from the airline, ensuring that passengers are not required to make any upfront payments. In the event of a successful claim, Flightright levies a service fee ranging from 20 to 30% in addition to a 19% value-added tax.

There are instances when airlines do not settle claims directly, necessitating legal intervention. For such cases, Flightright employs contracted lawyers and charges an additional legal action fee of 14%. Once a claim is submitted, customers need not manage any aspect of the process themselves but can expect to receive regular updates regarding the status of their claim.

It is important to note, however, that Flightright’s services are focused exclusively on compensation for the flight disruption itself. They do not cover reimbursements for ancillary expenses such as meals, hotel accommodations, or transportation costs incurred due to the disruption. Additionally, Flightright does not handle claims related to extraordinary circumstances that fall outside the control of the airlines.

How to Claim Your Compensation Through Flightright?

To initiate a compensation claim with Flightright for a disrupted flight, follow these systematic steps:

1. Detail your Scheduled Flight: Provide the original schedule of your flight, including the destination and arrival cities or airports.
2. Specify the Departure Date: Input the date of your intended departure. Options are available for recent flights, such as ‘Within the last 4 days,’ or you may specify your date manually.
3. Indicate Any Connecting Flights: If your journey included connecting flights, select your scheduled flight from the options provided. If it does not appear, select the appropriate alternative.
4. Describe your Flight Disruption: Share your full itinerary and identify the type of disruption encountered—be it a delay, cancellation, or denied boarding.
5. Explain the Disruption Cause: Specify what caused the disruption, whether it was technical issues, a strike, weather conditions, or other factors.
6. Provide Booking Details: Include your booking code and any additional relevant information about the incident. Every detail you provide aids the evaluation of your claim.
7. Submit Contact Information: Furnish your contact details, including your name, and sign the declaration of assignment to officially proceed with your claim.

By following these steps, you can effectively submit your claim to Flightright and allow their team to begin the process of securing your rightful compensation.

Experiences with Flightright

As of May 2024, Flightright has accumulated a total of 3,872 customer reviews on Google, achieving an impressive average rating of 4.4 out of 5 stars. Google’s platform is widely recognized for its reliability in reflecting genuine customer experiences, providing a broad spectrum of user feedback.

Overview of Flightright Reviews

The reviews on Google offer a window into the varied experiences of Flightright’s clientele, highlighting aspects of their service such as fee structure, commission rates, and the overall customer journey. Here are highlights from several reviews:

Flightright Fees

Flightright imposes a service fee ranging from 20% to 30% plus 19% German VAT. When combined, these fees can increase the total charge to between 23.8% and 35.7% of the compensation amount.

For cases that necessitate legal intervention, an additional legal fee of 14% may apply. Thus, the total expense could escalate to as much as 49.7% when considering their higher range.

Detailed Breakdown of Potential Costs and Compensation

To illustrate how Flightright’s fees are applied in practice, here is a comprehensive overview based on the maximum potential fees under EU law, assuming legal action is necessary:

These calculations assume that the highest rate of service fees plus VAT and the legal action fee are applied. This scenario underscores the financial implications for passengers seeking compensation through Flightright, where up to €298.20 in fees can be deducted from a €600 compensation claim, leaving €301.80 for the passenger.

The substantial range of fees charged by Flightright, especially when legal action is involved, can be attributed to the complexities and uncertainties associated with legal processes in air passenger rights claims. Once passengers initiate a claim and become engaged in the process, the prospect of significant fees might deter them from discontinuing, especially after investing time and sharing personal details.

Flightright Alternatives

For passengers seeking alternatives to Flightright for flight compensation services, these three are notable competitors:

1. ClaimFlights
2. MyFlyRight
3. AirHelp

Overview of passenger rights portals

1. ClaimFlights
Known for its robust service offerings and customer-centric approach, ClaimFlights has established itself as a reliable alternative. ClaimFlights helps you apply for flight delay compensation and charges a lower commission than other flight claim companies.

2. MyFlyRight
MyFlyRight offers a comprehensive suite of services aimed at assisting passengers with flight disruption claims. Their dedication to ensuring passengers receive fair compensation has garnered them a strong reputation in the industry.

3. AirHelp
As a well-known entity in the realm of air passenger rights, AirHelp continues to be a popular choice among travellers for its effectiveness in handling compensation claims and its extensive network of legal experts.

Each of these companies provides a viable option for passengers looking to secure compensation for flight-related disruptions, with varying strengths and specialities that cater to the diverse needs of air travellers.

Advantages and Disadvantages

Advantages

• Efficient Processing: The claim filing process is expedited through a user-friendly web portal, despite the lack of a mobile app.
• Hassle-Free: The platform facilitates a straightforward and stress-free initiation of claims, requiring no upfront fees.

Disadvantages

• High Fees: Legal interventions may lead to commission deductions as high as 50%, diminishing the final payout.
• Communication Gaps: Customer feedback highlights frequent issues with inadequate communication, often receiving generic automated responses.
• No Mobile App: The absence of a mobile application restricts user convenience, limiting access to on-the-go claim management.

Flightright Contact

For assistance or inquiries, Flightright can be reached through the following channels:

• Website: flightright.com
• Email: [email protected]
• Fax number : +49 (0) 33 02 89 82 81 09

This concludes our comprehensive overview of Flightright: from their operational processes and client feedback to alternatives and contact information. Now let’s talk about ClaimFlights, how it works, and compare both of them.

What is ClaimFlights?

ClaimFlights, a legal tech entity founded in 2014, specializes in securing flight compensation for airline passengers. The company holds EUIPO trademark status under Claim Flights GmbH and is recognized for delivering higher payouts compared to its competitors.

ClaimFlights has established a strong presence in Germany, France, Poland, Romania, and Italy, offering its services globally following EU Regulation EC 261/2004.

Registered in Germany, ClaimFlights is authorized to manage flight compensation claims on behalf of stranded travellers. The company’s operations include an automated legal process, whereby it efficiently determines the jurisdiction for each case.

This capability allows ClaimFlights to strategically transfer cases away from courts known to favour airlines, thus optimizing the chances of a favourable outcome for clients.

How does ClaimFlights work?

ClaimFlights employs a ‘no win, no fee’ model to handle flight compensation claims, ensuring clients are charged only upon successful resolution of their cases. Below is the structured six-step process to claim compensation through ClaimFlights:

1. Input Flight Details: Start by entering flight details such as your flight number and flight date.
2. Specify the Flight Problem: Choose the problem you encountered, for example, “My flight was delayed”, “My flight was cancelled”, “My flight was diverted”, or “I was denied boarding”.
3. Provide Actual Arrival Time: If your flight was delayed, for instance by 4 hours and 3 minutes, update or confirm the arrival time. The system typically auto-detects the actual arrival time from its database; if incorrect, you can manually correct this.
4. Specify Cause of Disruption: Select the reason for the flight disruption. Note that no compensation is awarded for disruptions due to ‘force majeure’ or ‘extraordinary circumstances’.
5. Discover Compensation Amount: Within seconds, the system calculates the potential compensation you may claim as per the EU 261 rule.
6. Engage ClaimFlights’ Services: Provide your personal details and formally engage ClaimFlights to represent you, enabling them to pursue the claim on your behalf.

This process underscores ClaimFlights commitment to efficiency and client empowerment, providing a clear pathway for passengers to seek redress for flight disruptions.

Experiences with ClaimFlights

ClaimFlights has garnered a commendable rating of 4.7 out of 5 stars on Google as of May 2024, based on over 79 reviews. This high rating is a testament to their exceptional service quality and legal expertise in handling EU air passenger rights claims.

The wealth of positive feedback from verified users highlights ClaimFlights’ proficiency in securing compensation for travellers. This strong customer satisfaction record establishes ClaimFlights as a reliable and reputable service for passengers seeking legal assistance with flight disruptions.

Overview of ClaimFlights Reviews

Here are some of the customer reviews of ClaimFlights on Google:

ClaimFlights Fees

ClaimFlights charges a commission of 25% of the compensation for non-EU customers. Notably, there are no hidden charges; this fee covers all services, including court proceedings if necessary.

Moreover, ClaimFlights offers cost-free financial transactions for transfers to IBAN accounts and does not charge for issuing invoices, ensuring transparency and convenience for clients.

Detailed Fee Breakdown

Advantages and Disadvantages

Advantages

• High Payouts: ClaimFlights offers competitive payouts without hidden fees, ensuring clients receive the maximum possible compensation.
• Transparency: The company provides complete transparency in the claims process, with each case being meticulously handled by a qualified attorney.
• Check Compensation: Consumers can use the free compensation calculator on the ClaimFlights website to check eligibility for compensation without entering personal information.
• Real-Time Tracking: The ClaimFlights login area allows clients to log in and monitor the progress of their claims in real time, enhancing the user experience with excellent transparency and control.

Disadvantages

• Language Limitations: Although ClaimFlights supports 11 languages, it is not available in all languages, which may limit accessibility for some international passengers.

Contacting ClaimFlights

For inquiries or assistance regarding flight compensation claims, ClaimFlights can be reached through the following channels:

• Website: claimflights.com
• Hotline: +44 (0)20 3318 4866
• Email: info[@]claimflights[dot]com
• Login: Support Portal

Comparative Analysis: Flightright vs. ClaimFlights – Who Pays More?

When selecting a service for flight compensation claims, it’s crucial to understand how much of the compensation you will receive after including all fees. Our comparison, conducted in May 2024, details the payouts from Flightright and ClaimFlights after their respective fees are applied, considering the highest fee scenario for German customers involved in court cases.

*A higher price range was taken into account. For non-EU customers. For cases brought to court. The analysis was carried out in May 2024.

Fee Analysis:

Total Fee with Flightright: 49.7%
Total Fee with ClaimFlights: 25%

Example: Suppose you travelled with your family or a group of five, and your flight was delayed or cancelled. In that case, you could be eligible to claim up to €600 per person. Thus, a total of €3000 can be claimed.

However, if you choose Flightright, you could receive €1509 and would have to pay €1491 for their claim service, assuming legal action was required. In contrast, opting for ClaimFlights could result in you receiving €2250, while only having to pay €750 for EU compensation claims, even if legal action was necessary.

Conclusion

Consumers often struggle to determine the exact cost of services from general terms and conditions. Transparency about fees is crucial for making an informed decision. The above analysis shows that, under EU Regulation (EC) No. 261/2004, ClaimFlights generally provides a higher payout after fees, making it a more favourable option for those seeking compensation for flight disruptions.

Experiences and Reviews of Our Satisfied Customers