Comparison of Airhelp, Fightright and Claimflights Flight Delay Compensation

IIf you find yourself in a scenario where your flight is delayed, cancelled, or overbooked, you wish to seek compensation through a reputable flight delay claim company.

Compare Flight Compensation Companies in 2025 – it’s worth it!

Flight delays and cancellations can be frustrating, but many companies help you claim compensation under EU Regulation 261/2004. With so many options available in 2025, finding the right service can make a big difference in how much you receive and how fast.

Why Compare Flight Compensation Services?

• Different Service Fees: Companies charge different fees, usually between 20% and 35%, sometimes plus VAT. For a detailed breakdown, see How much do flight delay claim companies charge?
• Success Rates Vary: Some firms have stronger legal teams, leading to higher chances of successful claims.
• Time Matters: While some offer instant payouts within 24 hours, others take weeks or months.
• Hidden Charges: Watch out for extra fees if legal action is required.

Tips to Choose the Right Service

• Do you prefer quick payouts? Opt for companies offering instant payment options.
• Maximize your compensation? Choose firms with lower service fees and no extra legal charges.
• Need legal backup? Pick services with high success rates in court cases.

Is It Worth It?

Absolutely! Handling claims yourself can be time-consuming and complex. Compensation companies streamline the process, handle paperwork, and increase your chances of winning — even after long delays or cancellations.

Pro Tip: Even after service fees, you often end up with more than what you’d get along.

Let’s take note of what factors you should take into consideration before making a choice.

Everything you need to know – Services, Fees, and Customer Reviews

We’ll look at Airhelp, Flightright, Skycop, and ClaimFlights – covering all the different aspects of their services, such as their customer service and ease of use – to decide exactly which company gives you the best chance of getting a successful flight compensation claim.

AirHelp

AirHelp, founded in 2013, helps air passengers claim compensation for flight delays, cancellations, and overbookings. Registered in the European Trade Registry, it operates in the UK, Germany, Poland, Spain, Denmark, and Sweden. They operate under air passenger rights regulations, including EU261, UK261, and the Montreal Convention.

Here’s what you can expect from Airhelp:

• Network: Airhelp boasts an extensive network of airline connections, increasing your chances of a favourable claim outcome.
• Easy Access: Airhelp’s website offers a valuable resource with helpful FAQs and an extensive Knowledge Base, ensuring quick and easy access to assistance if any issues arise during the process.
• Service Fee: They handle the entire claims process, including eligibility evaluation, claim collection, and depositing the compensation owed to you (minus their 35% success fee, including VAT).

How much does airhelp charge?

As of their service fee of 35%, including VAT and a 15% legal action fee, Airhelp may charge up to 50% when legal action is required (All service fees are based on the price list published on August 28, 2024).

AirHelp Customer Review

AirHelp’s rating over Google is 2.3 out of 5 stars based on 40 reviews as of March 2025.

Flightright

Flightright, a registered brand of Flightright GmbH incorporated in Germany, has been helping air passengers enforce their rights and claim flight delay compensation for over 13 years. As a trusted leader in EU 261 claims.

Here’s what you can expect when claiming with Flightright:

• Claim Submission: The first step is submitting your claim online and filling out all relevant information. Once you’ve done that, Flightright will contact the airline and present its case.
• Negotiation: They will negotiate a compensation settlement between the airline and the customer until they respond positively.
• No Win, No Fee: Flightright typically operates on a “No Win, No Fee” basis, meaning you only pay for their services if they successfully secure compensation.

How much does Flightright charge?

Flightright charges vary from 20 to 30%, plus 19% VAT applied to the total fees, and in case of legal action additional 14% surcharge is applicable.

FlightRight Customer Reviews

FlightRight has a 4.3 star rating of 5 on Google, based on 4,322 customer reviews as of March 2025. Few of its customers have primarily complained about poor communication and their high costs.

Skycop

Skycop, founded in 2017 in Vilnius, Lithuania, operates as a registered brand in the European Trade Registry and has been helping air passengers claim compensation for flight delays, cancellations, and overbookings for over 7 years.

Here’s what you can expect from Skycop.

• Claim Handling: Skycop aims to resolve your claim efficiently and effectively. They will assist you in gathering the necessary documentation and communicating with the airline on your behalf.
• Online Claim Tracking: Skycop often provides online tools or platforms for tracking the progress of your compensation claim. This allows you to stay informed about the status of your case.
• No Win, No Fee Policy: Passengers can file a claim for free—Skycop only charges a fee if the claim is successful.

How much does Skycop charge?

Skycop charges 39.7% (incl. VAT) on your total claim received. They may even charge you 50% (incl. VAT) depending on the requirement of legal proceedings in your case.

Skycop Customer Reviews

Skycop has an average rating of 1.8 stars out of 5 out of 21 customers. Many customers report that payments are slower or not delivered even after months of submitting the claim.

ClaimFlights

ClaimFlights, a German-registered legal service company, meets all legal requirements for claiming customer compensation. Incorporated in Germany and licensed by the government, ClaimFlights is an EUIPO-registered trademark of Claim Flights GmbH. Founded in 2015, it helps enforce EU 261/2004 claims.

When you choose ClaimFlights, here’s what you can expect:

• Professional legal team: ClaimFlights has a team of professionals who are well-versed in dealing with complex legal cases related to flight delays or cancellations. The team provides fast, efficient, and quality services.
• Experienced customer-facing staff: ClaimFlights has invested in personnel with experience dealing with customers from different countries around the world and different cultural backgrounds.
• No-Win-No-Fee Guarantee: All claims submitted through ClaimFlights come with a no-win-no-fee guarantee. If they cannot successfully claim, you must pay no cost, even if legal action was taken.

How much does ClaimFlights charge?

ClaimFlights charges 25% of the total flight compensation amount for non-European customers, and there is no additional cost for legal action or hidden costs. ClaimFlights offers you a high payout many times, which is higher than the other flight delay claim companies in this comparison.

Knowing the claim process with ClaimFlights can help you determine if this option is right for you – or if another company like Airhelp or Flightright would be more suitable for your needs.

ClaimFlights Customer Reviews

As of March 2025, ClaimFlights has a 4.9 out of 5-star rating on Google based on 214 customer reviews for its services, experience with legal experts, and other features.

Complete Comparison Of Fees and Google Customer Ratings

Comparing Reputation, Support, and Fee Structure

Choosing the best flight delay compensation company depends on three key factors: reputation, customer support, and fee structure.

Here’s a breakdown to help you decide.

Reputation – Trust Matters

A company’s reputation is crucial when selecting a flight compensation service. A firm with a strong track record and positive reviews ensures reliability. Check customer feedback, success rates, and industry recognition before choosing.

Support – Customer Assistance

Good customer support enhances the claim process. Leading companies offer multiple support channels, including live chat, email, and phone assistance. Responsive and knowledgeable support teams make a difference when dealing with airline claims.

Fee Structure – What You Pay

Each company charges different fees for successful claims:

• ClaimFlights – 25% (including VAT), no extra cost for legal action
• AirHelp – 35% (including VAT) plus 15% extra for legal action
• Flightright – 20% to 30% plus 19% VAT, + 14% legal action charges
• Skycop – 39.7%, rising to 50% if legal action is required

Note: It’s important to ensure that the flight delay claim company you choose matches what you’re looking for—so consider all these factors before making your decision.

What to Consider When Deciding on the Best Flight Delay Compensation Company?

It’s tough to know which is the best flight delay compensation company. You want a reliable claim company that can help you quickly get compensation for your delayed or cancelled flight. There are certain factors to consider when looking for the best flight delay compensation company. Here are a few things to keep in mind.

Evaluation Criteria

1. Quality of Service: Does the company offer legal advice? Is there a quick response time? Is there an easy onboarding process?
2. Backlog of Cases: Check if the company you choose for your compensation claim has a backlog of cases that could stall your process.
3. Customer Satisfaction: Check out user reviews before committing to a provider.
4. Fee Structure: You should receive more than what you pay to the claim company.
5. Success Ratio: What is their success rate for past settlements achieved?
6. Settlement Time: How long does it take for passengers to receive compensation for these services?
7. Transparency: Does the service provide a clear fee structure, allowing passengers to see all costs upfront before deciding? Does it offer a login area for tracking claims?
8. Company’s Location: Location of the Company. There could be communication problems with international companies.
9. Language Barrier: Customers and the company may struggle to communicate effectively if they don’t share a common language. This can lead to misunderstandings, miscommunications, and delays in the claims process.

By evaluating these criteria, you can decide which flight delay compensation company will work best for your needs.

Frequently asked questions (FAQ’s)