5 Red Flags To Consider Before Hiring a Flight Compensation Claim Company

Nobody likes a delayed flight. If you’ve had the misfortune of experiencing one, you could be eligible for compensation under the EU law EC 261.

For a delayed flight, if you’re thinking about getting help from a flight compensation claim company. That’s great.

In the following article, we’ll highlight five crucial red flags to consider before hiring a flight claim management company. This knowledge will protect you from uncomfortable situations or partnering with an ineffective firm.

Continue reading the article to learn about red flags and spot a potential bad apple among the flight delay claim companies.

1. Unclear or Missing Terms and Conditions

Unfortunately, shady companies sometimes take advantage of their customers by offering unclear or missing terms and conditions that can leave you without any information about how exactly your case will be handled.

When it comes to claiming compensation for a delayed flight, it’s essential to know what kind of conditions apply to your case. Prior to entering any agreement, thoroughly review their terms and conditions. Suspicious clauses, inconsistencies, or omissions should raise red flags as potential issues.

If the company isn’t willing or able to provide clarity regarding its terms and conditions, it’s best to look elsewhere for assistance. Make sure you’re working with an experienced and transparent flight compensation claim company. They should outline what steps they’ll take on your behalf and what services they provide.

2. No Fixed Fees for Flight Delay Claims

While engaging with a flight delay compensation claim company, always watch for their fee structure. A reliable flight delay claim provider will not charge you a different amount on the same claim – after all, this would be a huge conflict of interest.

A shady claim service provider might offer you a “no win, no fee” deal, but such a promise can be misleading. If you choose such a company and they fail to secure your compensation, you risk being left empty-handed since they won’t receive payment. If they successfully obtain your compensation then expect them to take around 20% to 50% as their success fee.

Instead of dealing with companies that offer such deals, it is best to go with providers that offer fixed fees so that everything is transparent and clear. That way, you know what you’ll be paying for regardless of the outcome of your flight delay compensation claim.

3. Too Much “Fine Print”

When you’re researching a flight delay claim company, pay attention to the details. If it seems like you’re reading an entire novel of fine print, that’s a red flag.

Honest and reliable flight delay claim companies should maintain transparency and clarity about their services. When it comes to their policies, they will be direct and upfront with you in explaining how the process works and what the terms are. Ensuring you fully understand their service and what to expect.

But if a company buries important information in excessive fine print, then they may be trying to hide something – perhaps a lack of experience or expertise in the field. It’s important to make sure that any flight delay claim company you’re considering is trustworthy and forthright with its services and policies.This way, when you choose to work with them, you won’t encounter any hidden surprises, only swift compensation for your delayed flight.

4. Lack of Communication and Transparency

You should be able to get in touch with an experienced professional from the claims management company whenever you need to. If a company delays its response for days or fails to provide status updates on your claim, it’s a major red flag.

Communication is key when it comes to making a successful claim, and that’s why ClaimFlights makes sure we update our clients on their rights and the progress of their cases regularly. We firmly believe that transparency is essential when dealing with customers and ensure our lines of communication are always open.

Stay Well-Informed About Your Claim

It’s important that you understand each step of the process. After all, this is your case and your entitlement to compensation puts you in charge of the proceedings.

Any flight delay claim company should clarify things like:

  1. How likely are you to win your claim?
  2. Factors that might influence your chances.
  3. How long will it take for the claim process?
  4. The specific individuals responsible for managing your case.
  5. How much compensation will you get in the end?

A good practice from a trustworthy company is that they inform their clients about their rights before they make a deal so they know what they can expect throughout the process – including the precise amount of compensation they are entitled to receive.

5. No Success Rate or Reviews From Satisfied Customers

When it comes to choosing a flight delay claim company, the last thing you want is to be left in the dark about their success rate or customer reviews. Your money should be going to a reputable company with a proven track record. Invest some time in researching the experiences of their past customers,– whether it’s through Google reviews or even third-party review sites like Trustpilot.

The best flight delay claim companies will happily share their success rates and showcase enthusiastic reviews from happy customers. However, if you’re dealing with a shady company, they may be reluctant to share this information with you. They could also try and distract you by offering loads of promises – However, if they cannot validate these assurances with actual customer feedback and evidence of successful payment cases, it’s wise to steer clear and seek an alternative flight delay claim company.

Here are some key things to look out for:

  • No guarantees or set fees (unscrupulous companies may charge more than the capped fees set by law)
  • No case tracking system (so they can hide delays in completing your case file)
  • No customer reviews (or only glossy testimonials without any real evidence of customer satisfaction)

If you encounter any of these red flags when researching which flight delay claim service provider is best suited for your needs, it’s definitely time to look elsewhere. Take your time and do some digging – you won’t regret it!

Beware of Overly Aggressive Tactics or Fake Promises

Beware of companies that are overly aggressive in their tactics or make fake promises. It can be tempting to take an aggressive stance when dealing with a flight delay, but it’s important to be aware that companies out there will try to take advantage of the situation.

If a company is promising outrageous levels of compensation (especially without considering your specific situation), beware. A real flight delay claim company won’t make broad promises. Instead, they assess your claim and then provide a realistic estimate for the amount of compensation you may be entitled to.

Watch out for companies that:

  • Try to convince you to sign up for their services without giving you all the facts.
  • Make huge promises about potential compensation.
  • Request upfront or concealed fees.
  • Promises immediate results without being able to provide evidence or proof.

Remember, reputable flight delay claim companies, like ClaimFlights, prioritize transparency in fees and processes. We ensure our customers fully grasp their commitment through clear information on fees and services.

Was your flight delayed? You may be eligible for compensation

Has your flight been delayed for more than 3 hours or even canceled? Don't worry, you may be eligible for compensation up to 600€ under the EU Regulation 261/2004.

Check if You're Eligible

We offer "No Win - No Fee" Services, so claiming is Risk-Free!

Which is the best company to claim flight delay compensation?

ClaimFlights is the best flight delay claim company when it comes to the payout after their 25% service fee. Through ClaimFlights, you could get 75% of the receivable compensation.

The following table gives you a direct comparison of flight delay compensation claim companies.

Your payout* (as Flight Delay Compensation)

for less than 1500 km for 1501 to 3500 km for more than 3500 km
ClaimFlights 187.50 € 300 € 450 €
Flightright 125.75 € 201.20 € 301.80 €
AirHelp 125 € 200 € 300 €
ClaimCompass 125 € 200 € 300 €
SkyRefund 125 € 200 € 300 €

* Source: Price comparison of flight delay claim companies, as of 8th August 2023.


If you’ve had a flight delay and are considering hiring a flight delay compensation claim company to secure the compensation you’re entitled to, make sure you keep an eye out for the five red flags we discussed. Choosing an unreliable service could potentially jeopardize your chances of getting the compensation you’re entitled to.

At ClaimFlights, our ultimate goal is to make things as easy and stress-free as possible for our clients. We provide the best customer service and make sure you get the compensation and justice you deserve. Our team is here to help you, and our no-win, no-fee policy ensures nothing to lose.

10 best flight-booking sites of 2023

Thinking of which site you look to watch out for your cheap airfare in order to book the cheapest ticket? Well, you are not the only one. There are many portals with regards to picking the best flight-booking site nowadays in terms of...

Flight Delays Due To Technical Problem

When Technical Glitches Ground Your Plans: Flight Delays Explained Flight delays can be incredibly frustrating, especially when they disrupt carefully planned itineraries and cause inconvenience to travelers. While various reasons can...

Tactics to Deal with Turbulence

Tactics to Deal with Turbulence: Strategies To Remain Clam and Relax Turbulence is an unavoidable challenge that pilots and passengers face. It refers to the unpredictable and erratic movements of the air, causing disruptions to the...

Was your flight delayed? You may be eligible for compensation

Has your flight been delayed for more than 3 hours or even canceled? Don't worry, you may be eligible for compensation up to 600€ under the EU Regulation 261/2004.

Check if You're Eligible

We offer "No Win - No Fee" Services, so claiming is Risk-Free!

We help in many languages – ClaimFlights International Websites