5 Red Flags When Hiring a Flight Delay Claim Company

Nobody likes a flight delay. If you’ve had the misfortune of experiencing one, you could be eligible for compensation from the airline under EU law.

If you’re thinking about getting help from a flight delay claims company to get the money back? That’s great. It’s important to do due diligence when hiring such a company, though – and that’s what this article is all about.

In the following lines, I’ll share five red flags that you should look out for while hiring a claim company so that you don’t put yourself in an uncomfortable situation or end up with someone who can’t or won’t actually help you get your compensation.

Keep reading and equip yourself with the knowledge to be able to spot a potential bad apple among many reputable companies like ClaimFlights.

Unclear or Missing Terms and Conditions

If you’re looking to hire a flight delay claim company, it’s important to make sure they’re transparent about their service and the process you’ll be going through. Unfortunately, shady companies sometimes take advantage of their customers by offering unclear or missing terms and conditions that can leave you without any information about how exactly your case will be handled.

When it comes to claiming compensation for a delayed flight, it’s essential to know what kind of conditions apply to your case. Before signing any agreement, make sure to read the terms and conditions the company presents; if there are any suspicious clauses or inconsistencies, or if something seems to be missing – these are all red flags that may indicate a problem.

If the company isn’t willing or able to provide clarity on its terms and conditions, it’s best to look elsewhere for help. Make sure you’re working with an experienced and transparent flight compensation claim company – they should have no problem outlining what steps they’ll take on your behalf and what services they provide.

No Fixed Fees for Flight Delay Claims

When dealing with a flight delay compensation claim company, one of the red flags you should always watch out for is whether or not they have set fees for their services. A reliable provider will not charge you based on the amount of money they plan to win back from the airline – after all, this would be a huge conflict of interest.

A shady claim service provider might instead offer you a “no win, no fee” deal, but such a promise can be misleading. If you do decide to go with such a company and they are unsuccessful in claiming your compensation, then there’s a big chance that they will leave you empty-handed. After all, they won’t get paid! But if they get what they want after filing your claim, then expect them to take around 25% to 50% as their success fee.

Instead of dealing with companies that offer such deals, it is best to go with providers that offer fixed fees so that everything is transparent and clear from the start. That way, you know what you’ll be paying for regardless of the outcome of your flight delay compensation claim.

Too Much “Fine Print”

When you’re researching a flight delay claim company, pay attention to the details. If it seems like you’re reading an entire novel of fine print, that’s a red flag.

Honest, reliable flight delay claim companies should be transparent and very clear about their services – like ClaimFlights. When it comes to their policies, they will be direct and upfront with you in explaining how the process works and what the terms are. After all, they want you to understand how the service works and what you should expect.

But if a company is full of too much fine print, then they may be trying to hide something – like a lack of experience or expertise in the field. It’s important to make sure that any flight delay claim company you’re considering is trustworthy and forthright with their services and policies so that when you work with them, there won’t be any hidden surprises – just quick compensation for a delayed flight!

Lack of Communication and Transparency

You should be able to get in touch with an experienced professional from the flight delay claim company whenever you need. If a company takes days to get back to you or never updates you on the status of your claim, it’s a major red flag.

Communication is key when it comes to making a successful claim, and that’s why ClaimFlights makes sure we update our clients on their rights and the progress of their cases regularly. We believe that transparency is essential when dealing with customers and make sure our lines of communication are always open.

Keep Informed About Your Claim

It’s important that you understand each step of the process. After all, this is your case and your right to compensation – you have full control over what happens. Any flight delay claim company should explain things like:

  1. How likely are you to win?
  2. What could affect your chances?
  3. How long will it take for the claim process?
  4. Who exactly will be handling your case
  5. How much money will you get in the end?

A good practice from a trustworthy company is that they inform their clients about their rights before they make a deal so they know what they can expect throughout the process – like exactly how much money they can expect in compensation!

No Success Rate or Reviews From Satisfied Customers

When it comes to choosing a flight delay claim company, the last thing you want is to be left in the dark about their success rate or customer reviews. Your money should be going to a reputable company with a good track record, so take some time to research their past customers’ experiences – whether it’s through Google reviews, customer testimonials on their website, or even third-party review sites like Trustpilot.

The best flight delay claim companies will happily share their success rates and rave reviews from happy customers. However, if you’re dealing with a shady company, they may be reluctant to share this information with you. They could also try and distract you by offering loads of promises – but if they can’t back up these assurances with actual customer feedback and proof of payment cases, it’s best to stay away and look for another company.

Here are some key things to look out for:

  • No guarantees or set fees (unscrupulous companies may charge more than the capped fees set by law)
  • No case tracking system (so they can hide delays in completing your case file)
  • No customer review section on their website (or only glossy testimonials without any real evidence of customer satisfaction)

If you encounter any of these red flags when researching which flight delay claim service provider is best suited for your needs, it’s definitely time to look elsewhere. Take your time and do some digging – you won’t regret it!

Beware of Overly Aggressive Tactics or Fake Promises

Beware of companies that are overly aggressive in their tactics or make fake promises. It can be tempting to take an aggressive stance when you’re dealing with a flight delay, but it’s important to be aware that there are companies out there that will try to take advantage of the situation.

If a company is promising outrageous levels of compensation (especially without considering your specific situation), beware. A real flight delay claim company won’t make broad promises – they’ll look at your claim and then provide a realistic estimate for the amount of compensation you may be owed.

Keep an eye out for companies that:

  • Try to convince you to sign up for their services without giving you all the facts
  • Make huge promises about potential compensation
  • Ask for upfront or hidden fees
  • Promises immediate results without being able to provide evidence or proof

Keep in mind too that reputable flight delay claim companies will always have transparency around their fees and the process used to achieve results. At ClaimFlights, we make sure our customers understand exactly what they’re signing up for by providing clear information on our fees and services.

Was your flight delayed? You may be eligible for compensation

Has your flight been delayed for more than 3 hours or even canceled? Don't worry, you may be eligible for compensation up to 600€ under the EU Regulation 261/2004.

Check if You're Eligible

We offer "No Win - No Fee" Services, so claiming is Risk-Free!

Which is the best company to claim flight delay compensation?

ClaimFlights is the best flight delay claim company when it comes to the payout after their 25% service fee. Through ClaimFlights, you could get 75% of the receivable compensation.

The following table gives you a direct comparison of flight delay compensation claim companies.

Your payout* (as Flight Delay Compensation)

For less than 1500 km For 1501 to 3500 km For more than 3500 km
ClaimFlights 187.50 € 300 € 450 €
Flightright 125.75 € 201.20 € 301.80 €
AirHelp 125 € 200 € 300 €
ClaimCompass 125 € 200 € 300 €
SkyRefund 125 € 200 € 300 €

* Source: Price comparison of flight delay claim companies, as of 27th May 2021.


If you’ve had a flight delay and are considering hiring a flight delay compensation claim company to secure the compensation you’re entitled to, make sure you keep an eye out for the five red flags we discussed. Choosing an unreliable service could potentially ruin your chances of getting the compensation you’re owed.

At ClaimFlights, our ultimate goal is to make things as easy and stress-free as possible for our clients. We provide the best customer service and make sure you get the compensation and justice you deserve. Our team is here to help you, and our no-win, no-fee policy ensures there’s nothing to lose. Get in touch with us today, and let’s get started on your claim.

Fascinating Topics You Don’t Want to Miss

Don’t miss out on the opportunity to learn more about claiming compensation for flight delays or cancellations. Click any of the links below to discover expert advice, comprehensive guides, and useful tips on how to claim what you’re entitled to. Whether you’re a frequent traveler or just looking to expand your knowledge, our fascinating topics will leave you informed and engaged.

Flight Delays Due To Technical Problem

When Technical Glitches Ground Your Plans: Flight Delays Explained Flight delays can be incredibly frustrating, especially when they disrupt carefully planned itineraries and cause inconvenience to travelers. While various reasons can...

Tactics to Deal with Turbulence

Tactics to Deal with Turbulence: Strategies To Remain Clam and Relax Turbulence is an unavoidable challenge that pilots and passengers face. It refers to the unpredictable and erratic movements of the air, causing disruptions to the...

Get Compensate for your Lost Luggage

Lost Luggage: What to Do If Your Bags Don't Arrive with You Traveling can be a joyous and enriching experience, but sometimes, things don't go as planned. One such inconvenience that can throw a wrench into your travel plans is when your...

Was your flight delayed? You may be eligible for compensation

Has your flight been delayed for more than 3 hours or even canceled? Don't worry, you may be eligible for compensation up to 600€ under the EU Regulation 261/2004.

Check if You're Eligible

We offer "No Win - No Fee" Services, so claiming is Risk-Free!

We help in many languages - ClaimFlights International Websites