ClaimFlights, AirHelp & Other Flight Claim Companies Compared
Wondering if flight compensation services like AirHelp, ClaimFlights, or others are trustworthy and worth using?
This guide helps you assess whether these companies are legitimate, safe, and reliable options for claiming flight delay compensation.
Are Flight Compensation Claim Services Legit, Safe & Worth It?
Flight compensation companies help air passengers claim compensation for delays, cancellations, or denied boarding, as outlined in air passenger rights regulations, such as EU Regulation 261/2004. These services act as intermediaries, checking eligibility, communicating with airlines, and, if necessary, pursuing legal action on behalf of passengers.
With a growing number of providers, itโs essential to understand which services are legitimate, safe, and suitable for your specific situation. While most aim to simplify the process, their pricing models, legal support, and overall user experience vary widely.
This guide examines flight compensation services by reviewing their legal credentials, service approach, fee structures, and customer feedback. It will help you decide whether theyโre reliable and worth considering for your EU flight compensation claim.
โ๏ธ Disclaimer: This article is for informational purposes only and is based on publicly available data as of April 2025. AirHelp is a separate company and a competitor of ClaimFlights. The inclusion of brand names is solely for factual comparison. This content does not constitute an endorsement. Readers are encouraged to verify current terms, pricing, and conditions directly with the providers.
What This Guide Covers?
Is AirHelp a Legitimate Provider?
Company Registration and History
AirHelp was registered on 26 February 2015 as AirHelp Poland sp. z o.o., where “sp. z o.o.” denotes a limited liability company in Gdaลsk, Poland, according to publicly available records from Northdata.
Additionally, based on information from the EUIPO trademark database, the name “AirHelp Ltd.” was registered as a trademark on 23 January 2017, with its location listed in Hong Kong, China.
They assists air passengers with claiming compensation for delayed, canceled, or overbooked flights under applicable passenger rights regulations, such as EU Regulation 261/2004.
Public Presence
The company offers services related to consumer rights assistance, including legal debt collection, guidance, and support. This may involve providing legal advice or representation to help passengers assert their rights under regulations such as EU Regulation 261/2004.
Read also: Is ClaimFlights a Legitimate Provider?โ
AirHelp Fees Structure
They follows a success-based commission model, meaning passengers are only charged if their claim is successful. The standard service fee is 35% of the compensation, inclusive of VAT. If legal action is required, an additional 15% legal fee is applied, resulting in a total fee of 50% of the recovered amount.
Estimated Fees & Payouts (When Legal Action Is Required)
Fees & Payout
| Flight Distance km | Hours of Delay | EU 261 Compensation | Service Fee (35%) | Legal Action Fee (15%) | Airhelp Fees (50%) | Passenger’s Payout (50%) |
|---|---|---|---|---|---|---|
| up to 1500 km | 3+ hours | โฌ250 | โฌ87.5 | โฌ37.5 | โฌ125 | โฌ125 |
| 1501km to 3500km | 3+ hours | โฌ400 | โฌ140 | โฌ60 | โฌ200 | โฌ200 |
| more than 3500 km | 4+ hours | โฌ600 | โฌ210 | โฌ90 | โฌ300 | โฌ300 |
* Based on AirHelp’s published price list as of August 28, 2024. These estimates assume legal action is required.
๐ก Curious how much you’d get with another provider? Check your potential payout below.
Read also: ClaimFlights Fees Structure
Is AirHelp Worth It?
The company assists air passengers in pursuing compensation for flight delays, cancellations, or denied boarding under international air passenger rights regulations, such as Regulation (EC) No. 261/2004.
It charges a 35% success-based fee, with an additional 15% legal fee if court action is necessary. This means passengers may receive up to 50% less than the original compensation amount if legal escalation is involved.
The platform provides a multilingual website, a structured online claims process, and legal representation when required, making it easier for passengers to navigate the procedure.
Additionally, the company offers AirHelp+, a subscription-based membership service, which comes at an additional cost and primarily benefits frequent flyers.
Read also: Is ClaimFlights Worth It?
How AirHelp’s Approach Differs from Other Flight Compensation Services
AirHelp collaborates with certain ticket booking agencies, like Travix and TravelPerk. Through these partnerships, it may receive flight-related data when a passenger books a ticket. If a disruption is detected, the provider can proactively contact the affected traveller with an offer to manage the compensation claim.
This process may be convenient for travellers who are unfamiliar with their rights or who prefer not to handle the claim themselves. However, such offers are often made before passengers have the chance to compare different service providers.
The company also offers optional products, including AirHelp+, AirHelp+ Lite, and AirPayout. These paid subscription services are marketed to frequent travellers and may include features such as extended coverage or expedited support. However, they may offer limited value to those who rarely experience flight disruptions.
The company also offers AirHelp+ service, a subscription-based membership marketed to frequent travellers and may include features such as extended coverage or expedited support. However, it may provide limited value to those who rarely experience flight disruptions.
๐ก Tip: Before assigning your claim or subscribing to optional services, consider exploring other providers to ensure you’re getting the best value. Comparing fees, payout structures, and service terms can help you make a more informed decision.
Read also: How ClaimFlights’s Approach Differs from Other Flight Compensation Services.
Airhelp Reviews
A listing under โAirhelp Ltdโ could not be located during the research. As of April 11, 2025, the company is listed on Google as โAirHelpโ with a rating of 2.3 out of 5, based on 40 customer reviews.
These reviews reflect a range of customer experiences, including feedback on claim processing time, communication quality, and overall satisfaction with the service provided.
AirHelp Customers’ Experience
The following examples are taken from public Google reviews and aim to represent different aspects of user feedback. To illustrate user feedback, we selected three positive and three negative reviews, offering a general view, while individual experiences may vary.
In this section, we examine ClaimFlights in the same way, reviewing its legitimate, fee model, worth it, and approach from other flight compensation services to provide a balanced comparison.
Is ClaimFlights a Legitimate Provider?
Company Registration and History
ClaimFlights was registered on 10 March 2015 as Claim Flights GmbH, where “GmbH” denotes a limited liability company in Konstanz, Germany, according to publicly available records from Northdata.
Additionally, based on information from the EUIPO trademark database, ClaimFlights was registered as a trademark on 30 November 2015, with its listed location in Bonn, Germany.
ClaimFlights assists air passengers with claiming compensation for delayed, canceled, or overbooked flights under EU Regulation 261/2004.
Public Presence
Based in Germany, ClaimFlights is authorised to operate as a legal debt collection service provider. This status allows the company to formally represent air passengers in compensation matters related to flight delays, cancellations, or denied boarding under applicable EU air passenger rights.
Read also: Is Airhelp a Legitimate Provider?
ClaimFlights Fees Structure
ClaimFlights operates on a success-based commission model, charging a 25% fee on the amount of compensation recovered. No additional VAT applies to non-EU passengers, while VAT may apply to EU residents, depending on their country of residence.
This fee covers the entire service, including legal escalation when necessary. Unlike some other providers, no additional legal fees are charged beyond the standard 25%.
Estimated ClaimFlights Fees & Payout (When Legal Action Is Required)
Fees & Payout
| Flight Distance km | Hours of Delay | EU 261 Compensation | Service Fee (25%) | Legal Action Fee | ClaimFlights fees (25%) |
Passenger’s Payout (75%) |
|---|---|---|---|---|---|---|
| up to 1500 km | 3+ hours | โฌ250 | โฌ62.50 | โฌ0 | โฌ62.50 | โฌ187.50 |
| 1501km to 3500km | 3+ hours | โฌ400 | โฌ100 | โฌ0 | โฌ100 | โฌ300 |
| more than 3500 km | 4+ hours | โฌ600 | โฌ150 | โฌ0 | โฌ150 | โฌ450 |
* Assumes the passenger is based outside the EU and legal action is required. VAT may apply to EU residents, depending on their country of residence.
๐ก Wondering how ClaimFlights compares to other providers? See the full comparison below.
Read also: Airhelp Fees Structure
Is ClaimFlights Worth It?
ClaimFlights is one of several companies offering flight compensation services for air travellers affected by delays, cancellations, or denied boarding under EU Regulation 261/2004.
The company charges a flat 25% success-based fee, which covers the entire process, from claim submission to legal escalation, without any additional charges.
Its multilingual website, user-friendly claim form, and transparent pricing model may make it a suitable option for passengers seeking assistance with minimal service fees.
Unlike some other providers, ClaimFlights does not offer subscription-based membership plans.
Read also: Is Airhelp Worth It?
How ClaimFlights Approach Differs from Other Flight Claim Companies
ClaimFlights does not collaborate with ticket agencies or flight booking portals. Passengers must visit the ClaimFlights website to initiate a claim, ensuring full control over the decision to proceed. This allows users to review service terms and compare providers.
Unlike some platforms that request personal information upfront, ClaimFlights lets users check their potential compensation without submitting personal details, a feature that may appeal to privacy-conscious travellers.
The ClaimFlights platform also includes publicly available information comparing the service fees of flight compensation companies. This resource helps passengers evaluate their options more transparently.
ClaimFlights does not offer subscription-based memberships. Instead, it operates on a flat, success-based commission of 25%, with no additional charges, even if legal action is required. This straightforward pricing model may be attractive to cost-conscious passengers seeking a simplified claims process without optional add-ons.
๐ก Tip: Before assigning your claim, review the service model and fee structure of multiple providers. Understanding pricing and claim handling upfront can help you choose a service that best aligns with your needs.
Read also: How Airhelp’s Approach Differs from Other Flight Compensation Services.
ClaimFlights Reviews
ClaimFlights Customers’ Experience
Below are screenshots from publicly available Google reviews that reflect a range of passenger experiences. These examples provide insight into key elements, including user experience, response time, claim handling, and overall satisfaction.
How Do AirHelp and ClaimFlights Compare with Other Flight Claim Companies?
Comparing flight compensation service providers helps passengers understand how fees, legal charges, and VAT can impact the final payout. The table below presents a general overview of estimated total fees from several providers:
| Claim Company | Service Fees | Legal Action Feesย | VAT | Total Fees |
|---|---|---|---|---|
| ClaimFlights | 25% | 0% | No Additional VAT | 25% |
| Flightright | 30% | 14% | 19% VAT | 49.7% |
| AirHelp | 35% | 15% | No Additional VAT | 50% |
| AirAdvisor | 30% | 20% | No Additional VAT | Up to 50% |
| SkyRefund | 30% | 15% | No Additional VAT | Up to 50% |
| Skycop | 44% | 6% | No Additional VAT | Up to 50% |
Note: All figures are based on publicly available data from each provider’s official website, assuming mandatory legal action, as of April 11, 2025.
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- Whether legal fees are included or charged separately
- Whether VAT is included in the final fee
- Availability of a login dashboard or case tracking system
- Verified customer reviews and ratings on independent platforms
Was your flight delayed? You may be eligible for compensation
Has your flight been delayed for more than 3 hours or even canceled? Don't worry, you may be eligible for compensation up to 600โฌ (minus our commission) under the EU Regulation 261/2004.
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Experiences and Reviews of Our Satisfied Customers
Petya Petrova
International Legal Strategist
Choose How to Claim Your Compensation
Here we have compared 3 best ways to claim your flight compensation:
Lawyer
Higher fees (ยฃ50 to ยฃ500) + hearing costs
Possible upfront charges
Several hours or days required
Result unknown
