Skycop vs ClaimFlights: Comparing Flight Compensation Service

Under EU law, air passengers can request compensation up to €600 (minus service fee) for flight delays or cancellations. Flight claim services, such as Skycop and ClaimFlights, assist travellers by managing the claim process on a “no-win, no-fee” basis.

Skycop

Skycop is registered in Lithuania and listed with the European Union Intellectual Property Office under the organisation name UAB Skycop.com on 22 April 2020. It offers legal flight compensation services under EU Regulation 261/2004.

According to the EUIPO trademark registry, they registered their word mark on 3 April 2020 and figurative mark on 22 April 2020.

While conducting this research, we were unable to find their website with an Impressum page. In contrast, their website provides full contact details, including email, office address, VAT, and legal entity code information.

They have a website in 35 languages. Furthermore, we analysed their website in English as a user and found it to be mobile-friendly, with readable fonts and no content overlap; however, it took a little time to load.

How Skycop’s Claim Process works?

A step-by-step online form to help users determine if they qualify for flight compensation and apply for a claim if they meet the requirements. The form collects flight details, disruption information, your personal details, and supporting documents to submit the claim.

1. Enter Flight Information: Provide the arrival and destination airport details.
2. Specify if it was a direct flight: If your flight was a direct flight, click the ‘Yes’ button to continue. If the flight was not direct (a Connecting flight), then click ‘No’ to continue further.
3. Select the disruption type: Choose your disruption type from flight delay, cancellation, or denied boarding.
4. Specify the duration of delay: Select the duration of the delay. (eg. If your flight was more than 3 hours late, click the’ More than 3 hours’ button.
5. Airline Communication & Reason for Disruption: Share if the airline gave a reason for the flight disruption and what it was.
6. Describe your situation in detail: Input the disruption details manually in the message box.
7. Enter email & Accept terms: Provide your email address and click on the check box to accept their terms & conditions.
8. Enter flight details to complete eligibility check: Select the date from the date picker tool and enter the airline’s name, flight number, and booking reference number to complete the eligibility check.
9. Enter Personal Information and start the claim assignment process: If you are eligible, a confirmation message will appear on the screen. Provide personal information (name, last name, and date of birth). Also, input Contact details (Email, address, Phone number)
10. Digital Sign & Upload Documents to Submit the Claim: Draw a digital signature and upload documents such as the reservation confirmation email and your passport/ID card.

Form filling duration

The full process includes 10-12 steps and takes around 8-10 minutes to complete for our test person.

Documents you need

1. Reservation Confirmation Email
2. Passport/ID Card

How Much Does Skycop Charge?

The service fee is 44% of the compensation, which includes VAT. This fee is charged for handling the claims process and providing the necessary services related to compensation.

If court action is required, the total commission is up to 50% (including VAT). As stated on their price list, this fee applies when the situation escalates to court proceedings.

Here’s an overview of the commission charged by them and the estimated net payout amounts after an assumption that court action is required:

Once a compensation claim is successfully recovered, the customer’s share of the compensation payout will be transferred via bank transfer, after deducting the applicable fees as mentioned on their website.

They also clarify that if court action becomes necessary, their Legal Partners may impose additional charges. These costs are not automatically included but will only be incurred with the Client’s prior approval.

Does Skycop Disclose Payout Details During the Claim Process?

They do not mention payout or pricing details in the claim process itself. While the fees and payout details are provided on their website, specifically on the price list page as of May 1, 2024, users have to navigate to those pricing pages.

What Additional Services Does Skycop Offer?

Skycop Care membership:
They offer a subscription called Skycop Care Membership, but its pricing is unclear. For Skycop Care members, any service fee related to claiming flight compensation on covered bookings will be waived.

What do customers say about Skycop?

Skycop has 33 reviews and a 2.4-star rating on Google (as of May 20, 2025).

The reviews on Google provide insight into the diverse experiences of their customers, highlighting various aspects of their service, such as the fee structure, commission rates, and overall customer journey.
We have taken into account three positive and three negative reviews. Below are key highlights from these and other customer feedback.

1. Pleasant Surprise: Said Pierre, initially sceptical, but successfully received compensation, turned disappointment into a small win.

2. User-Friendly: Abhishek First-time user, found the process smooth and intuitive, with regular updates at every stage.

3. Reliable Help: Jauhar Shofi Anam had low expectations, but Skycop managed the entire process and secured compensation when the airline remained unresponsive.

4. Frustrating Experience: Raviraj Desai Waited over 7 months with no compensation; received a low settlement offer, warns others to be cautious.

How Helpful is their Customer Support?

Now let’s take a look at their customer support and the different ways they assist users throughout the claims process.

• Skycop Provides Limited Contact Access: Their main website’s ‘Contact Us’ page lists only an email address, with no phone numbers displayed publicly, which may limit accessibility for users seeking direct assistance. However, they provide contact details during the claims process, including phone numbers within the claim submission form itself.
• User Login Portal: They offer a dedicated login portal for users to track their claim progress.
• Status Updates: Customers receive regular updates regarding their claim status via both email and WhatsApp. Once the process is complete, a final notification is also sent through both channels, ensuring clear and timely communication.

Contact Details:

• Website: skycop.com
• Email: [email protected]
• Address: Vilnius, Lithuania Dariaus ir Girėno 34F

We have now covered everything about Skycop, including their claim process, fees, and customer support. Next, we will examine how ClaimFlights operates and review its services, fees, and customer experience.

ClaimFlights

ClaimFlights was registered in Germany on 30 November 2015 and is listed with the European Union Intellectual Property Office under the organisation name Claim Flights Gmbh. It offers legal flight compensation services following EU Regulation 261/2004.

Based on publicly accessible information from Northdata, ClaimFlights was registered as Claim Flights Gmbh in Konstanz, Germany, on March 10, 2015.

Our research found a valid Impressum page on the ClaimFlights website, which provided full contact details, including email, office address, VAT, and legal entity code information.

The Website has 11 languages. Furthermore, we analysed the English version of the website as a user and found it to be mobile-friendly, with readable fonts and no content overlap.

How does submitting a Claim with ClaimFlights work?

ClaimFlights provides a step-by-step online form to help users check the compensation amount and file a claim. During the process, users are asked to provide flight disruption details, contact information, and upload supporting documents to submit the claim.

1. Enter flight info: Enter flight number and provide the date of your flight.
2. Select the disruption type: Select the type of disruption you faced during your flight, whether it was a delay, cancellation, or overbooking.
3. Specify duration of delay: You need to provide the exact date and time (hours and minutes) of your flight’s arrival at the destination to calculate the duration of delay.
4. Provide reason for the Disruption: You need to provide the accurate reason for the disruption, as informed by your airline. For example, if your flight was delayed due to a technical issue, then provide that reason. Optionally, you can manually enter the reasons for the disruption, providing more details about the disruption.
5. Eligibility Confirmation: Once you provide the flight details and reason for the disruption, ClaimFlights will show the eligible compensation amount if your flight qualifies.
6. Claim Assignment Starts: If you passed the eligibility check, you can start with the claim submission process. Simply enter your name and contact details to proceed further with the claim.
7. Digital Sign & Upload Documents: You need to provide a digital signature and upload the required documents to submit your claim to ClaimFlights, so that they can manage it on your behalf.

Following these steps, your claim will be submitted for processing.

Form filling duration

It’s a 7-10 step process and takes about 3-5 minutes to complete the form submission for our test users.

Documents you need

1. Booking Confirmation E-Ticket
2. Passport copy/ID Card or Driving license

How much does ClaimFlights charge in fees?

The service fee for ClaimFlights is 25% + 0% VAT (for non-EU users). No additional fees are charged even if court proceedings are required to claim the compensation.

Here’s the summary of the fees charged by ClaimFlights and the net compensation amount you could receive after deduction of total fees:

Does ClaimFlights Disclose Payout Details During the Claim?

ClaimFlights is transparent about its payouts during the claim process. They state that a fee of 25% plus VAT (based on your country of residence) will be deducted from the compensation.

Does ClaimFlights offer any Additional Services?

ClaimFlights doesn’t offer any subscription services.
It provides an optional instant payout feature for passengers filing claims due to flight disruptions that have previously resulted in successful compensation. This means you can get your compensation (minus commission) direct without waiting.

This direct payment service is available for eligible cases and incurs an additional €20 charge. Customers who qualify will be notified via email, and if they choose to accept, the compensation is typically transferred within 24 hours.

What Do Users Say About ClaimFlights?

ClaimFlights has a total of 186 reviews with a 4.8-star rating (as of May 20, 2025) on Google. These reviews indicate that many users are satisfied with the customer support and flight claim services offered by ClaimFlights.

Since Google is one of the most reliable platforms for genuine customer feedback, we explored reviews on this platform. Everyone has shared their perspective on customer support, the fees charged by them, and their feelings about the service.

Public feedback reflects a range of customer experiences, including both positive and critical opinions. To demonstrate this, we have chosen three positive and three negative reviews as representative examples. It’s important to note that individual experiences can differ.

Here’s what customers are saying about their experience with ClaimFlights:

1. Excellent Service: Paul Sraga Praises prompt, professional support, especially Ms. Fanslau, for clear communication and a successful outcome.

2. Smooth Process: Olivier found the claim process easy with polite communication and timely updates—highly recommends the service.

3. Honest Service: Joanna Łukasz received compensation within 3 months for a canceled flight; highlights honest communication and prompt email responses.

4. Not a good experience: Robin Johnston waited 6 months only to have the case declined despite a valid claim; appreciated the polite rejection but switched to another provider.

5. Little Disappointed: Kim B. case was dismissed after weeks of communication; found success with another provider and felt let down by the service received.

How Reliable is their Customer Support?

ClaimFlights offers several communication channels to support users throughout the claims process.

Phone & Email Support:
Their official Contact Us page provides both a general hotline number and a contact for a legal expert, making it easier for users to obtain direct assistance with their queries.

Login Portal for Claim status:
They provide a user dashboard to track claim status. This user dashboard enables them to monitor the progress of their claim in real-time.

Regular Status Updates:
ClaimFlights sends regular status updates via email. These emails also include a link to a WhatsApp chat, allowing users to opt in for updates through WhatsApp if preferred.

Contact details:
For inquiries or assistance regarding flight compensation claims, ClaimFlights can be reached through the following channels:

Hotline number: +44 (0) 20 33 18 48 66
Website: claimflights.com
Email: info(at)claimflights.co.uk

Skycop vs. ClaimFlights: Which Claim Company Offers Better Payouts?

When choosing a flight compensation claim service for your disruption, it’s important to compare the fees and payouts to determine which service offers better compensation while charging lower fees.

Here’s an overview of their Payouts:

Example: If you suffered a flight delay along with your family of 5, each of you could receive up to €600 in compensation under EU law. Considering the Claim Companies’ Fees, you could only receive €1,500 through Skycop, but €2,250 through ClaimFlights (assuming the case requires court proceedings).

Experiences and Reviews of Our Satisfied Customers