AirAdvisor vs ClaimFlights: Comparing Fees, Services, and Reviews (by ClaimFlights)

Was your flight delayed, cancelled, or overbooked? Under EU Regulation 261/2004, air passengers have the right to claim compensation of up to €600.

Flight compensation companies like AirAdvisor and ClaimFlights make the Compensation process simple by handling all the paperwork and communicating directly with the airlines.

Find out if you’re eligible and claim your compensation today.

AirAdvisor

AirAdvisor is a flight claims management company that helps passengers manage compensation claims for flight delays, cancellations, or denied boarding under EU law protecting air passenger rights.

According to publicly available data from NorthData, it was registered in Poland on 13/04/2017. With official accreditation, the company is authorized to operate as a collection agency and credit bureau in Poland, as indicated in North Data.

According to the EUIPO trademark registry, they registered their trademark as a figurative mark (logo) on 13/09/2018. Additionally, according to the EUIPO, the company is listed to provide debt collection services and legal advisory services.

While conducting this research, we were unable to find an AirAdvisor website with an Impressum page, and their “contact us” page also provides limited contact details.

Users can access their website in 21 languages, Further, we analyzed the homepage in English as a user and found it to be mobile-friendly, with readable fonts and no content overlap.

AirAdvisor Claim Process

This company offers an online form that helps users find out whether their flight is eligible for the claim and gives them an estimate of how much compensation they could receive.

How Their Claim Process Works?

Here is a step-by-step Overview of the claim process:

1. To begin the process, enter your departure and destination airport names, then select whether your flight was direct or connecting.
2. Enter your scheduled departure date, then choose your departure time from the available options (You can even skip entering departure time)
3. Choose the type of flight disruption you experienced by selecting one of the options: (delay, cancellation, denied boarding)
4. Select your delay duration from the given options: “Less than 3 hours, 3 hours or more, Never arrived.”
5. Next, select the reason for the disruption from the given options, such as “Not provided, Weather conditions, Issue at airport, Influence of other flights, technical issues, strike”
6. Confirm your departure and destination airports’ details, then enter the airline name, departure date, and flight number.
7. To complete the registration, enter details including “ First name, Last name, Email” and then click the “Check My Compensation” button to view the estimated claim amount.
8. View your compensation amount, then begin the claim submission process by entering your “booking reference number”. Your previously provided email will be displayed for confirmation, Click “Continue” to confirm and proceed.
9. Add Details for Any Additional Passengers(If any) or select “No” and continue to next step and enter your home address & Contact number.
10. Draw your digital signature and upload the required documents, including your boarding pass or e-ticket and a valid ID or passport, to assign the claim.
11. Indicate whether you incurred any extra costs due to the flight disruption by selecting “Yes” or “No”, then click “Continue” to proceed.
12. Specify whether you’ve already contacted the airline by selecting “Yes” or “NO”.If you choose Yes, you can optionally describe the airline’s response, then click “Continue” to complete the process.

After providing all the details from your flight details to your personal contact details and uploading documents, your application is submitted.

Duration to fill the form

The full process includes 12-15 steps and took around 8-10 minutes to complete for our test person.

Claim Assignment & Handling

They officially assign the claim through an online signature, and users can read the terms and conditions. The claim is handed over to them as they inform the airline that your claim now belongs to them, so any payments must go directly to them.

If the user provides incorrect bank details or fails to collect the cash from their office, the company will attempt to notify the member using available contact information. If the member does not respond within 180 days from the first notice, the amount will legally become the property of AirAdvisor.

Required Documentation

• Boarding pass or E-ticket (whichever you prefer)
• Valid ID or Passport (whichever you prefer)

AirAdvisor Fees: What Are the Charges?

AirAdvisor has a two-step fee structure. There is a “Service Fee”, a kind of basis fee which needs to be paid for all compensations, and a “Court Fee” which only has to be paid if the case has to be presented in court. In many cases, no court action is required and no court fee needs to be paid; however, customers cannot know if their specific case will go to court or not.

Service Fees: They charge 30% (including VAT) of the total compensation received for providing the service.

Court Proceeding Fees: A total service fee of 50% (including VAT) is charged if court proceedings are required.

Here’s an overview of the commission charged by them and the estimated payout amounts after an assumption that court action is required:

Payout Transparency & Method

Payout Transparency: They do not mention payout or pricing details in the claim form process itself. While the fees and payout details are provided on their website, specifically on the price list page, users have to navigate to those pricing pages.

Payout Method: They provide payments via bank transfer to the bank account that is provided by the user.

AirAdvisor Reviews & Ratings

AirAdvisor has 1 review with a 1-star rating (as of May 19, 2025) on Google.

Review 1: The user Letmeregthis Iwantin waited 1.5 years for compensation but never received it. Even the Customer support was unhelpful and unresponsive, so he is not satisfied with the service.

Customer Support Channels

Phone and Email Support:
There is no hotline number present on the website. Instead, we can chat with them by clicking on the WhatsApp icon provided on their website. Email is also present on the website.

Login portal:
Their company provides a dedicated dashboard to track your claim status. By just entering the email address, your account is created in the login portal.

Claim Status Updates:
They provide status updates through WhatsApp if we tick the option during the claim process, and even via Email.

Additional Offerings

Instant Payout Option

AirAdvisor does not offer an instant payout option; our research found no information on their website about providing advance payments or immediate compensation before receiving funds from the airline.

Claim for Additional Expenses

Passengers can submit claims for additional expenses such as taxi fares, alternative transportation, hotel accommodations, meals, and drinks. Supporting receipts are required to claim these expenses.

Other Services

They also support claims related to delayed or lost luggage and ticket refunds.

AirAdvisor Contact

Website: airadvisor.com
Phone: not available
Email: [email protected]

We have covered everything about AirAdvisor. Next, we will explore ClaimFlights to understand their claim process, pricing structure, and customer support.

ClaimFlights

ClaimFlights is a company that helps air passengers claim compensation for flight delays, cancellations, or denied boarding, in line with EU Regulation 261/2004.

According to publicly available data from Northdata, ClaimFlights was registered as Claim Flights GmbH in Konstanz, Germany, on 10 March 2015.

With official accreditation, the company offers debt collection services related to asserting and enforcing compensation claims under the EU Air Passenger Rights Regulation (No. 261/2004).

According to the EUIPO trademark registry, ClaimFlights registered its trademark on 30 November 2015, with its listed location in Bonn, Germany.

The ClaimFlights website can be accessed in 11 languages: English, International (Non-EU), German, Polish, Russian, Austrian German, French, Bulgarian, Romanian, Italian, and Spanish.

We analysed the English version of the website as a user and found it to be mobile-friendly, with readable fonts and no content overlap.

ClaimFlights Claim Process

ClaimFlights offers an online form that helps users check if their flight is eligible for compensation and shows the final payout amount they could receive.

How the Claim Process Works?

Here’s a step-by-step look at the claim process:

1. Begin by entering the flight number and flight date, or if your flight details are not handy, enter your departure and arrival airports to fetch your flight from the list.
2. Review your flight information and add any connecting flights, if applicable. Then, choose the type of disruption experienced from the provided options: landed on time, flight delayed, flight cancelled, denied boarding, flight rerouted, or returned to departure airport.
3. The system will display the estimated delay duration. Confirm the timing and continue.
4. Select the reason for the disruption from the following options: check-in and safety, technical problems, weather, strike, or other. A text box is available if you wish to provide additional details.
5. The estimated compensation amount will be displayed, along with a link where you can view the service fee and payout structure in detail.
6. To proceed, enter your contact details, including full name, address, and phone number. There is also an option to add additional passengers.
7. Enter your booking reference number and upload the necessary supporting documents (booking confirmation, e-ticket, etc). Review and accept the Terms and Conditions by ticking the checkbox.
8. Assign your claim online by drawing an online signature.

After providing all the details from your flight details to your personal contact details and uploading the necessary documents, your application is submitted.

Duration to fill the form

Filing a claim through ClaimFlights generally takes 3-5 minutes, covering 8 to 10 steps from flight selection to final submission. Depending on how prepared the user is with their information, the duration may vary from person to person.

Claim Assignment & Handling

The claim is assigned by submitting an online signature, allowing ClaimFlights to handle the compensation process on the passenger’s behalf. If the airline sends the compensation directly to the customer, ClaimFlights will issue an invoice for its service fee, as agreed during the claim process.

Required Documentation

• Booking Confirmation
• E- Ticket

ClaimFlights Fees: How Much Do They Charge?

Service Fees: ClaimFlights charges a commission of 25% of the compensation, which is deducted from the final compensation amount. No additional VAT is applicable for non-EU passengers; however, depending on their country of residence, VAT may apply to EU residents.

Court Proceeding Fees: ClaimFlights does not charge any extra fees if court action is required to pursue your compensation.

Payout Transparency and Method

Payout Transparency: All their charges are clearly stated on their website and during their Claim Process.
Payout Method: EU-based customers receive their flight compensation via SEPA bank transfer.

ClaimFlights Customer Reviews & Ratings

As of April 18, 2025, ClaimFlights holds a 4.8-star rating on Google based on 186 customer reviews.

Here’s what customers are saying about their experience with ClaimFlights:

Review 1: Seppe Ramaekers found the service quick and the staff friendly. He gave a positive opinion about their transparency, quick process, and fees.

Review 2: John McCullough first attempted to claim directly through the airline but found the process unsatisfactory. He then used ClaimFlights and let the company handle the rest for a fee he found reasonable. Communication was maintained, and eventually, he received compensation.

Review 3: Robin Johnston mentioned that after six months, he was informed that his case would not be pursued further. He then decided to continue his claim through another provider.

Customer Support Channels at ClaimFlights

Phone & Email Support:
Their official Contact Us page provides both a general hotline number and a contact for a legal expert, making it easier for users to obtain direct assistance with their queries.

Login portal:
They provide a user dashboard to track claim status. This user dashboard enables them to monitor the progress of their claim in real-time.

Claim Status Updates:
ClaimFlights sends regular status updates via email. These emails also include a link to a WhatsApp chat, allowing users to opt in for updates through WhatsApp if preferred.

ClaimFlights Additional Offerings

Instant Payout Option

If you’ve already won a claim for a flight in the past, you may be offered the option to receive immediate payment for a €20 fee, in addition to the service fee. The immediate compensation should be paid within 24 hours.

Claim for Additional Expenses

The forms process offers a field to claim back additional expenses like meals you had to pay for yourself, hotel payments, or the cost of booking a replacement flight (if not paid by the airline).

Other Services Provided

No additional services are provided related to baggage claims, ticket refunds, or package travel protection.

ClaimFlights Contact

Website: claimflights.com
Phone: +44 (0) 20 33 18 48 66
Email: [email protected]

AirAdvisor vs ClaimFlights: Which Claim Service to Choose?

ClaimFlights and AirAdvisor, both flight compensation companies, support passengers seeking compensation for flight delays and cancellations under EU Regulation 261/2004. However, the final payout for passengers may vary depending on the service fees, court charges, and VAT.

The table below represents the estimated payout comparison, assuming court action is required:

*Estimates are based on publicly available fee structures and research conducted in April 2025.

Example: If you suffered a flight delay along with your family of 5, each of you could receive up to €600 in compensation under EU law. Considering the Claim Companies’ Fees, you could only receive €1,500 through AirAdvisor, but €2,250 through ClaimFlights (assuming court proceedings).

Both AirAdvisor and ClaimFlights guide users through a step-by-step process for submitting the claim, though the number of steps and details may vary slightly. While their services are similar, the final payout can differ based on factors like service fees and legal costs. Ultimately, the best choice depends on your needs and expectations.

Experiences and Reviews of Our Satisfied Customers