Thank you for visiting www.claimflights.com. We provide the highest standards of protection of privacy, data protection, and data security. The purpose of this Privacy Statement is to inform our visitors in a comprehensive and transparent nature about the scope and purpose of the collection and use of personal data in connection with the use of our website.
Scope And Responsible Body
Claim Flights GmbH
Taking into account the nature, scope, context, and purposes of processing as well as the risks of varying likelihood and severity for the rights and freedoms of natural persons, we implement appropriate technical and organizational measures to ensure that data processing is performed in accordance with the GDPR.
Furthermore, we are responsible for compliance with the following principles for the processing of personal data:
- Personal data shall be processed lawfully, fairly and in a transparent manner in relation to the data subject.
- Personal data shall be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes
- Personal data shall be adequate, relevant and limited to what is necessary for relation to the purposes for which they are processed.
- Personal data shall be accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay.
- Personal data shall be kept in a form which permits the identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
- Personal data shall be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.
Collection And Processing Of Personal Data
Claim Flights GmbH assists passengers in enforcing their rights under the Regulation (EC) No. 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91 or the refund of ticket prices under §§ 812, 631 (1), 649 BGB or other passenger rights regulations or laws.
In the performance of our services, we collect and process personal data such as name, address, e-mail address, telephone number, etc. during the processing of customer orders to assert claims for compensation on the basis of the above-mentioned legal acts, the processing of inquiries from passengers, the examination of passengers’ claims through our website.
Personal data will only be processed if there is legal permission. That is, in particular, if the data processing is necessary or legally required for performing our contractual services or for taking steps at the request of the data subject prior to entering into a contract, a consent of the user is available, as well as based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation and security of our services within the meaning of Article 6 (1) (f) GDPR.)
We would like to point out that the legal basis of the consents is Article 6 (1) (a) and Article 7 GDPR, the legal basis for the processing for the performance of our services and a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract is Article 6 (1) (b) GDPR, the legal basis for processing for compliance with our legal obligation is Article 6 (1) (c) GDPR, and the legal basis for processing for the purposes of our legitimate interests is Article 6 (1) (f) GDPR.
Personal data are kept in a form which permits the identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
Data Processing On Accessing The Websites
If you access our website without registering or providing us with any other information (“informational use”), data that the user’s browser automatically transmits to the server hosting the content is automatically processed (so-called log files). These are usually:
- the host name of the accessing computer (IP address)
- the name of the retrieved website
- the data volume transmitted
- the notification about successful transfer
- the operating system used
- the type and version of the browser used
- the referrer URL (from which website you came to our website)
- the date and time of the server request
- the requesting provider
The collection and temporary storage of the IP address is necessary to enable the presentation of our website on your device. Therefore, your IP address must be stored for the duration of your visit to our website. Storage in log files serves to ensure the functionality and optimization of our website as well as to ensure the security of our information technology systems.
Additional storage is only carried out if we have previously deleted or alienated your IP address and so an assignment of the data to your person is no longer possible. The collection of the above data for the provision of our website and the storage of this data in log files is essential for the operation of our website.
Cookies stored with your web browser:
- Transient cookies: These cookies are automatically deleted when you close your web browser. These include in particular session cookies. These store a so-called session ID, which can be used to assign different requests from your web browser to the shared session. This will allow us to recognize your device when you return to our website. Session cookies are deleted as soon as you log out or close the web browser.
- Persistent cookies: These cookies are automatically deleted after a specified period, which may vary depending on the cookie. These cookies can be deleted at any time in the settings of your web browser.
The processing of personal data by the above cookies serves to make the offer of our website as a whole more user-friendly and effective. Some features of our website cannot be offered without the use of these cookies. In particular, some features of our website require that your web browser be identifiable even after a page break. The data processed through cookies required to provide the functionality of our website will not be used to create user profiles. As far as cookies are used for analysis purposes, they serve to improve the quality and user-friendliness of our website, its contents and functions. They allow us to understand how the website, what features and how often they are used. This enables us to continuously optimize our offer.
For the purposes specified above, we have a legitimate interest in data processing.
The aforementioned cookies are stored on your device and transmitted by it to our server. You can therefore configure the processing of the data and information by means of cookies. In the settings of your web browser, you can make the appropriate configurations, for example, by which you can reject third-party cookies or cookies altogether. In this context, we would like to point out that you may not be able to use all features of our website properly. In addition, we recommend a regular manual deletion of cookies and your browser history.
Based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our services within the meaning of Article 6 (1) (f) GDPR) and for statistical purposes, we use the Google Analytics web analytics service of Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA.
Google Analytics stores a cookie on the user’s browser. In order to ensure data protection, the IP address of the user is cut and collected anonymously using the function “gat._anonymizeIp ()”. The information generated by the cookie about your use of the website is usually transferred to a Google server in the USA and stored there. Google will use this information to analyse usage of our website and provide us with statistics.
The data submitted as part of Google Analytics from your browser, including the IP address of the user, is not associated with any other data held by Google.
In addition, the acquisition of the data generated by cookies can be prevented by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en
Based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our services within the meaning of Article 6 (1) (f) GDPR), we as the Google AdWords customer use Google Conversion Tracking, an analysis service provided by Google Inc ., 1600 Amphitheater Parkway Mountain View, CA 94043, USA.
Google AdWords places a cookie on your computer (“conversion cookie”) if you have reached our website via a Google-ad. Cookies are small text files that the Internet browser stores on the user’s computer. These cookies lose their validity after 30 days and are not used for the personal identification of the users. If the user visits certain pages of this website and the cookie has not expired yet, Google and we can recognize that the user clicked on the ad and was redirected to this page.
Each Google AdWords customer receives a different cookie. The cookies cannot be tracked through the websites of AdWords customer. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie through your Internet browser under User Preferences. You will not be included in the conversion tracking statistics.
You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, the acceptance of cookies for certain cases or generally exclude and enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.
Based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our services within the meaning of Article 6 (1) (f) GDPR), we use DoubleClick by Google of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
You can prevent the storage of cookies by a corresponding setting of your browser software; However, we would like to point out that in this case you may not be able to use all the functions of our web pages in full. You may also prevent the collection by Google of the data generated by the cookies and related to your use of the website as well as the processing of this data by Google by using the link below (https://www.google.com/settings/u/0/ads/anonymous?sig=ACi0TChtUT7eAdC639… _9gqyfwexzQTkWdvRxWY57jwvvTDL0n4BmGv2-8Uvx98zRmg4kpnOnvydmx- klekXsUB9RMZ2jb8gncztXwUpPzleZdnHcs&hl=en-GB) download and install the available browser plug-in under DoubleClick Deactivation Extension. Alternatively, you can disable the Doubleclick cookies on the Digital Advertising Alliance website at the following link (http://www.aboutads.info/choices/).
Google Analytics Remarketing
Based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our services within the meaning of Article 6 (1) (f) GDPR), we use the functions of Google Analytics Remarketing in combination with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA.
This feature allows you to link the promotional audiences created with Google Analytics Remarketing to the cross-device capabilities of Google AdWords and Google DoubleClick. In this way, interest-based, personalized advertising messages that have been customized based on your previous usage and browsing behavior on one end device (e.g., cell phone) may also be displayed on another of your end devices (e.g., tablet or PC).
Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, the same personalized advertising messages can appear on any device you sign in to with your Google Account.
To support this feature, Google Analytics collects Google-authenticated IDs of users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion.
You can permanently opt out of cross-device remarketing / targeting by turning off personalized advertising in your Google Account; follow this link: https://www.google.com/settings/ads/onweb/
Post Affiliate Pro
Based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our services within the meaning of Article 6 (1) (f) GDPR), we participate in the partner program “PostAffiliatePro” of the Quality Unit, s.r.o. Tomanova 80 / c, SK-83107 Bratislava, Slovakia.
If you want to object to the evaluation of user behavior via cookies, you can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for specific cases or in general.
Facebook Social Plugins
Based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our services within the meaning of Article 6 (1) (f) GDPR), we use social plugins (“plugins”) of the social network facebook.com, the provider : Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA.
The FacebookPlugins recognize you by the Facebook logo or the “Like-Button” (“Like”) on our website. An overview of the Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins
When you visit a page on our website that contains such a plugin, your browser connects directly to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and integrated into the page. Through this integration Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are currently not logged into Facebook. This information (including your IP address) will be transmitted from your browser directly to a Facebook server in the US and stored there. If you are logged into Facebook, Facebook can immediately assign your visit to our website to your Facebook profile. If you interact with the plugins, for example, press the “Like” button or leave a comment, this information is also transmitted directly to a Facebook server and stored there. The information will also be published on your Facebook profile and displayed to your Facebook friends.
If you do not want Facebook to directly link the data collected via our website to your Facebook profile, you must log out of Facebook before visiting our website. You can completely prevent the loading of Facebook plugins even with add-ons for your browser.
Based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our services within the meaning of Article 6 (1) (f) GDPR), we use the internet video portal YouTube, YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
Each time you visit one of the pages on our website that incorporates a YouTube component (YouTube video), the Internet browser on your information technology system will automatically cause the respective YouTube component to download a representation of the corresponding YouTube component from YouTube. More information about YouTube can be found at https://www.youtube.com/yt/about/ . As part of this technical process, YouTube and Google are aware of which specific subpage of our website you are visiting.
If you are logged into YouTube at the same time, YouTube recognizes by visiting a subpage that contains a YouTube video, which specific subpage of our website you visit. This information is collected by YouTube and Google and associated with your YouTube account.
YouTube and Google will always receive information through the YouTube component that you have visited our website, if you are simultaneously logged into YouTube at the time of accessing our website; this happens regardless of whether you click on a YouTube video or not. If you do not wish to have this information transmitted to YouTube and Google, you can prevent it from being logged out of your YouTube account before visiting our website.
Based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our services within the meaning of Article 6 (1) (f) GDPR), we use social plugins (“plugins”) of the microblogging service Twitter, Twitter Inc ., 1355 Market St, Suite 900, San Francisco, CA 94103, United States.
The plugins are marked with a Twitter logo, for example in the form of a blue “Twitter bird”. An overview of the Twitter plugins and their appearance can be found here: https://about.twitter.com/en_us/company/brand-resources.html
When you visit a page on our website that contains such a plugin, your browser connects directly to Twitter’s servers. The content of the plugin is transmitted by Twitter directly to your browser and integrated into the page. Through the integration, Twitter receives the information that your browser has accessed the corresponding page of our website, even if you do not have a profile on Twitter or are currently not logged into Twitter. This information (including your IP address) is sent from your browser directly to a Twitter server in the United States and stored there.
If you are logged into Twitter, Twitter can immediately assign your visit to our website to your Twitter account. If you interact with the plugins, for example by clicking on the “Tweet” button, the corresponding information is also transmitted directly to a server of Twitter and stored there. The information will also be posted on your Twitter account and displayed there to your contacts.
If you do not want Twitter to directly link the data collected through our website to your Twitter account, you must log out of Twitter before visiting our website. You can completely prevent the loading of Twitter plugins even with add-ons for your browser, e.g. With the script blocker “NoScript” (http://noscript.net/).
Based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our services within the meaning of Article 6 (1) (f) GDPR), we use social plugins (“plugins”) of the social network Google+, provider: Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
The plugins are e.g. on buttons with the sign “+1” on white or colored background recognizable. An overview of the Google Plugins and their appearance can be found here.
When you visit a page on our website that contains such a plugin, your browser connects directly to Google’s servers. The content of the plugin is transmitted by Google directly to your browser and integrated into the site. The integration gives Google the information that your browser has accessed the corresponding page of our website, even if you do not have a profile on Google+ or are currently logged in to Google+. This information (including your IP address) is transmitted from your browser directly to a Google server in the United States and stored there.
If you are logged into Google+, Google can instantly associate your visit to our website with your Google+ profile. If you interact with the plugins, for example by pressing the “+1” button, the corresponding information is also transmitted directly to a Google server and stored there. The information will also be published on Google+ and displayed there to your contacts.
If you do not want Google to immediately associate data collected through our website with your profile on Google+, you will need to log out of Google+ before you visit our website. You can completely prevent the loading of Google Plugins even with add-ons for your browser, e.g. with the script blocker “NoScript” (http://noscript.net/).
Data Processing By Contacting
We store the data voluntarily given by a user as part of a contact (such as name, address, e-mail address, telephone number, content of the request, etc.) as far as it is covered by the purpose of establishing contact, in particular for further correspondence or to handle existing or future contractual relationships between the user and Claim Flights GmbH.
Personal data are processed in accordance with Article 6 (1) (b) GDPR for the performance of a contract to which the user is party or in order to take steps at the request of the user prior to entering into a contract. Any further storage will not take place.
Data Processing By Registration And Use Of Online Access
The use of our service requires a registration. As part of the registration, the following data is collected and stored: flight number, flight date, date of registration, e-mail address, password and username.
Access to the user account requires the input of a password. It is up to the user to select a password that meets current security requirements. The security of the password increases with increasing length and the use of special characters and numbers. The password is to be protected against access by third parties.
To enforce your claims and handle the contract, the following data will also be processed: first name, last name, address, account details.
The legal basis is the existing contractual relationship (Article 6 (1) (b) GDPR).
Transfer To Third Parties; Processing In Third Countries
Personal data are passed on to third parties only in compliance with legal requirements and due to appropriate legal, technical and organizational measures that ensure the protection of personal data in accordance with the relevant statutory provisions. We give the data of users to third parties only on the basis of a consent according to Article 6 (1) (a) GDPR or if this is based on Article 6 (1) (b) GDPR and it is required for contractual purposes or the implementation of pre-contractual measures or if it is based on legitimate interests on the economical and effective operation of our business operations in accordance with Article 6 (1) (f) GDPR.
This concerns in particular the submission of the claim to the airline (and the necessary data transfer), the data transfer to a lawyer for representation in court (power of attorney, personal data, flight details), including the data transfer to a lawyer representing the counterparty, or the data transfer to competent persons in the context of an enforcement or arbitration procedure, or to technology companies for the processing and delivery of systems and technologies to improve our products and services. In these cases, we will release the necessary information. Service providers may only receive the personal information they need to perform their services. We will not share personally identifiable information with third parties for the purpose of using it to market their products or services to our customers. If you do not wish to share your personal information with these companies, you can always contact us at the following e-mail address:
Information, Rectification, Erasure, Right Of Withdrawal
You have the right to free information on your stored personal data and a copy of this data at any time, right to rectification of inaccurate personal data, right to have incomplete personal data completed, right to erasure of personal data concerning you, as far as there is no legal retention obligation, where applicable, right to data portability.
Furthermore, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless the decision is necessary for entering into, or performance of, a contract between you and Claim Flights GmbH or is permitted by law or is based on your explicit consent.
In addition, you have the right to restriction of processing of personal data concerning you, the right to object at any time to processing of personal data concerning you, including profiling based on those provisions, as well as in the case of the acceptance of unlawful data processing, the right to lodge a complaint with the supervisory authority.
You may withdraw any consent given to us for the collection and processing of personal data at any time with effect for the future.
In order to exercise your right of objection or withdraw, as well as to claim the rights specified above, you can contact us at any time by e-mail at:email@example.com or in any other and easier way (by post, fax):
Claim Flights GmbH
This website uses SSL encryption for security reasons and to protect the transmission of sensitive content, such as the requests you send to us as the site operator. You can recognize an encrypted connection by changing the address line of the browser from “http: //” to “https: //” and the lock symbol in your browser line.
If SSL encryption is enabled, the data you submit to us cannot be read by third parties.