Airhelp, RefundMe, Claim4Flights & ClaimFlights Fees Comparison
Which flight delay compensation claim company pays the best EU261 Claims?
|Compensation under EU 261||Best Payout with ClaimFlights||Your Payout with AirHelp||Your Payout with Refund.me||Your Payout with Claim4Flights|
|You Get||75%||50% or less *
* (if case is in court)
|Approx. 70.25%||55% to 65%|
35%, + 15% when legal action is required *
||29.75% (25% + VAT)||(25% + £25 Admin Fee) + VAT|
Flight Delayed, Cancelled or Denied Boarding?
This article was created with the best of our knowledge in Jan. 2019. We have tested the internet sites and prices with a Non-EU customer profile and chosen the price option for Non-EU tax residents.
Claiming compensation for flight delays or cancellations is expensive nowadays. Many flight claim companies have changed their price model in percentage.
Thus, it has become difficult for the user to understand how much costs arise with which provider exactly. This leads to inconvenience for the user to pick the best flight delay claim company.
Some claim companies like AirHelp even have a consecutive commission model in which customers have to pay for the service and the legal action with different percentages. With those price lists, it is hard for the flight passenger to understand the final price he has to pay.
Thus, we have taken an initiative to test 10 different flight cases with the respective claim companies and publish their price in numbers and compare.
We provided the total cost in numbers, your final compensation shows the amount you will get after the deduction of all costs. This enables you to understand what you can get after deducting the other charges like the service fee, or admin fees, and VAT.
What are your rights to compensation for flight delays or cancellations?
That’s worth to ask.
According to the EU Regulation 261/2004, passengers are entitled to compensation up to €600 (approximately USD $700) from the airlines for flight delays of 3+ hours, flight cancellations without prior notice, and denied boarding due to overbooking.
In order to be eligible for compensation, it should be the airlines’ fault and not due to extraordinary circumstances such as extreme weather or “force majeure”.
Sometimes it becomes difficult to ask for compensation airline owed, often it’s denied or there is no response to the customer’s letter or email.
So if it does not work out on your own, “Flight Delay Claims Companies” can help you get the money back – often even in the shortest possible time.
Airhelp, Refund Me, Claim4Flights & ClaimFlights EU Claims Service Providers
First of all, one has to say that all the above-mentioned claim companies offer the customers fair help which is connected with a high amount of work to enforce passenger rights.
By the start of 2019, many claim service providers introduced new pricing systems, including:
Total cost over 50% to be represented in court (i.e., service and legal action fee)
- Systems with the price range from 25% to over 50%
- Administrative processing fee £25
- Sometimes difficult to understand discount and voucher systems
- Many companies advertise their charges in percentage. However, it’s easier for users to work with absolute numbers.
This research was conducted on 21st February 2019.
We found that it is fairer if the users know in advance what amount they had to pay in exact, and what they will receive.
Based on EU 261 Rule, the compensation payable is in Euros, thus we have calculated the approximate receivable compensation in euros, after currency conversion from GBP (£) to EUR (€).
In addition to the amount of compensation, you should consider other factors such as,
- Customer reviews
- Check the additional hidden costs in their terms and conditions
- Location of the company (possible communication problems with international companies)
- Registration of the company
- Experience of the company with passenger claim cases
- Security factors such as submitting your data via an https secured connection (or would you like anyone to be able to read your data publicly?)
- Easily accessible or user-friendly service
- The personal effort for claiming compensation, of course, should be minimized.
AirHelp Limited is a legitimate company incorporated in Hong Kong China. They charge 35% (including applicable VAT) as a Service Fee and in case the claim has to be presented in court they charge an additional 15% (including applicable VAT) legal action fee. Thus, they charge a total fee of 50% for all claims to be presented in front of the court.
They had a lot of reviews in ‘Trustpilot’, where you can read customers reviews about their compensation service, fees or commission, experience, jobs, and their App.
All information about their prices was taken from the price list “Published: 2019.10.15” accessed on 5th February 2020.
Airhelp Fees and Commission
|Case (if presented in court)||EU261 Compensation Amount||AirHelp Charges||Receivable Compensation|
|British Airways Flight BA355 on 01.10.2018||€250||€126||€124|
|Easyjet Flight U25516 on 30.09.2018||€250||€126||€124|
|Ryanair Flight FR973 on 01.10.2018||€250||€126||€124|
|Lufthansa Flight LH1301 on 01.10.2018||€400||€200||€200|
|Easyjet Flight U25716 on 18.02.2019||€400||€200||€200|
|Condor Flight DE1466 on 14.09.2018||€400||€200||€200|
|Delta Flight DL9447 on 18.02.2019||€600||€300||€300|
|American Airlines Flight AA87 on 02.10.2018||€600||€300||€300|
|KLM Flight KL744 on 23.09.2018||€600||€300||€300|
|Iberia Flight IB6824 on 26.09.2018||€600||€300||€300|
Example of their fee calculation
Let us analyze the compensation payment for a delayed flight of Non-EU customers.
5 person in a family flew from Frankfurt to New York, thus valid claim amount based on EC 261 is 5 x €600 = 3000 Euro.
If the claim has to be presented in court, they charge 35% Service Fee (210 Euro for each person, €1050 for the case) and an additional 15% Legal Action Fee (90 Euro for each person, €450 for the case).
In total, the family has to pay €1500 Service fee and Legal Action Fee. A total fee of €1500 for Airhelp and €1500 for the customer and his family.
Refund.me (a brand of refund.me GmbH) charges 25% of total compensation as a service fee plus 19% German VAT that is 29.75% of total compensation including VAT.
According to their terms and conditions, they even charge VAT to non-EU tax residents.
Below is the table which shows 10 different flight cases tested with refund.me.
|Case (if presented in court)||EU261 Compensation Amount||Refund.me Charges||Receivable Compensation|
|British Airways Flight BA355 on 01.10.2018||€250||€74.37||€175.63|
|Easyjet Flight U25516 on 30.09.2018||€250||€74.37||€175.63|
|Ryanair Flight FR973 on 01.10.2018||€250||€74.37||€175.63|
|Lufthansa Flight LH1301 on 01.10.2018||€400||€119||€281|
|Easyjet Flight U25716 on 18.02.2019||€400||€119||€281|
|Condor Flight DE1466 on 14.09.2018||€400||€119||€281|
|Delta Flight DL9447 on 18.02.2019||€600||€178.50||€421.50|
|American Airlines Flight AA87 on 02.10.2018||€600||€178.50||€421.50|
|KLM Flight KL744 on 23.09.2018||€600||€178.50||€421.50|
|Iberia Flight IB6824 on 26.09.2018||€600||€178.50||€421.50|
Claim4Flights is a non-EU-IPO registered brand, charges 25% of the successful claim as a service fee, plus £25 per passenger admin fee (with VAT applied to total fees).
We have tested 10 different flights at Claim4Flights to see how much the customers are really charged if they go with Claim4Flights.
We have calculated the approximate receivable compensation in euros, after currency conversion from GBP (£) to EUR (€) on 21st February, 2019 (£25 = €28.78).
|Case (if presented in court)||EU261 Compensation Amount||Claim4Flights Charges||Receivable Compensation|
|British Airways Flight BA355 on 01.10.2018||€250||€109.54||€140.46|
|Easyjet Flight U25516 on 30.09.2018||€250||€109.54||€140.46|
|Ryanair Flight FR973 on 01.10.2018||€250||€109.54||€140.46|
|Lufthansa Flight LH1301 on 01.10.2018||€400||€154.54||€245.46|
|Easyjet Flight U25716 on 18.02.2019||€400||€154.54||€245.46|
|Condor Flight DE1466 on 14.09.2018||€400||€154.54||€245.46|
|Delta Flight DL9447 on 18.02.2019||€600||€214.54||€385.46|
|American Airlines Flight AA87 on 02.10.2018||€600||€214.54||€385.46|
|KLM Flight KL744 on 23.09.2018||€600||€214.54||€385.46|
|Iberia Flight IB6824 on 26.09.2018||€600||€214.54||€385.46|
ClaimFlights is a company incorporated in Germany licensed by the German government to claim flight compensation for the customers. ClaimFlights is an IPO registered trademark of Claim Flights GmbH. ClaimFlights charges 25% on the total claim amount for Non-EU customers, and there is no upcharge for legal action.
US citizens and other non-European nationalities do not have to pay VAT and would have to pay only 25% as the final fee to ClaimFlights. ClaimFlights does not charge any admin fee or wire fee for IBAN wires and writes invoices for free.
Our service is provided on a “No Win – No Fee” base.
|Case (if presented in court)||EU261 Compensation Amount||Claim Flights Charges||Receivable Compensation|
|British Airways Flight BA355 on 01.10.2018||€250||€62.50||€187.50|
|Easyjet Flight U25516 on 30.09.2018||€250||€62.50||€187.50|
|Ryanair Flight FR973 on 01.10.2018||€250||€62.50||€187.50|
|Lufthansa Flight LH1301 on 01.10.2018||€400||€100||€300|
|Easyjet Flight U25716 on 18.02.2019||€400||€100||€300|
|Condor Flight DE1466 on 14.09.2018||€400||€100||€300|
|Delta Flight DL9447 on 18.02.2019||€600||€150||€450|
|American Airlines Flight AA87 on 02.10.2018||€600||€150||€450|
|KLM Flight KL744 on 23.09.2018||€600||€150||€450|
|Iberia Flight IB6824 on 26.09.2018||€600||€150||€450|
Flight Delay Claim Companies Price Comparison
All prices are prices including legal action fees, as we have taken the assumption that the case has to be shown in front of the court (Price research was conducted on 21st Feb. 2019).
|Case (if presented in court)||Your Payout With||Best Payout|
|British Airways Flight BA355 on 01.10.2018||€124||€140.46||€175.63||€187.50||Claim Flights|
|Easyjet Flight U25516 on 30.09.2018||€124||€140.46||€175.63||€187.50||Claim Flights|
|Ryanair Flight FR973 on 01.10.2018||€124||€140.46||€175.63||€187.50||Claim Flights|
|Lufthansa Flight LH1301 on 01.10.2018||€200||€245.46||€281||€300||Claim Flights|
|Easyjet Flight U25716 on 18.02.2019||€200||€245.46||€281||€300||Claim Flights|
|Condor Flight DE1466 on 14.09.2018||€200||€245.46||€281||€300||Claim Flights|
|Delta Flight DL9447 on 18.02.2019||€300||€385.46||€421.50||€450||Claim Flights|
|American Airlines Flight AA87 on 02.10.2018||€300||€385.46||€421.50||€450||Claim Flights|
|KLM Flight KL744 on 23.09.2018||€300||€385.46||€421.50||€450||Claim Flights|
|Iberia Flight IB6824 on 26.09.2018||€300||€385.46||€421.50||€450||Claim Flights|
When it comes to the question of “Who is the cheapest provider among the flight compensation claim companies?” ClaimFlights is found to be the cheapest and can be classified as the best claim company.
Voucher, coupons, discounts and other price reductions
To our knowledge, none of these companies offers any kind of vouchers. Just Airhelp coupons seem to exist and might be offered by travel agencies.
If you have travel vouchers or coupons from one of these companies, you can send us the details and we will include the information on how to get the best price on claiming flight rights.
Payment must take place only in case of success, thus no cost risk for you
ClaimFlights® works according to “no win – no fee” policy, so you pay nothing if we do not get any compensation for you. You can file a claim for your rights at no cost risk and thereby only win.
Even if you have been reluctant to enforce your rights against an airline because you may have incurred the expense or cost risk of legal action, you can claim for your rights with us – Claim Flights.
Thousands of air passengers still do not claim their rights to financial compensation. With ClaimFlights® you have nothing to lose.
Costs can only be incurred in case of success.
To know how much compensation for a delayed flight can be claimed, use our free flight delay compensation calculator. Do not delay to claim for your rights. Check your case with us for free.
As an example of a €600 claim:
- If we win, you get €450 and we cover all the costs.
- On a private settlement, you get between 0 to €450 and we cover all cost.
- If we lose, you get €0 and we cover all cost.
You will never bear any financial risk and you will receive our expert knowledge.
How does the flight compensation companies work?
Basically, all companies work on a “No Win No Fee” base and you do not have to pay if they are unsuccessful. They take away the hassle, work and follow up of the claiming process.
Most of the companies ask you for a power of attorney to handle your case. This is normal, and probably the best way to represent you in court, or to the airline company. It gives the authority to the company to work on behalf of you.
Basically, all companies offer a login area or an app with which you can follow the status of your case.
Once the money is received from the airline they charge their service fee and wire the money to your account.
You should be clear about their fees, commissions, price list, and terms and conditions. Review sites like Trustpilot help you to have a clear understanding.
Tips to choose the best flight delay compensation company
The first thing to do before asking for compensation is to make sure that the claim company you choose is a registered legal firm.
A registered legal firm might bring the benefit that your claim is insured against bankruptcy, and the firm is supervised by the government.
In case of issues, you can turn to the supervisory authority and complain about the firm and the government helps you.
If the firm is a “claims farmer” or in an exotic destination you might get issues.
There are flight compensation companies who claim to be able to help you, but all they’re really doing is getting your details, usually via a website, and then selling your case to a registered firm or to the solicitors! There aren’t many solicitor firms doing these claims.
The flight compensation companies should have some experience with claiming under EU air passenger rights.
ClaimFlights has claimed thousands of EU claims and has the knowledge and networks to bring claims through.
In addition to the price, you should have a short look at their terms and conditions. Some companies hide high costs in their T&C’s.
Check if the company charges additional ‘service fee’ when the case goes to the court or other costs like wire fees.
We strictly work on a No win – No fee base
If you choose ClaimFlights, the brand for claiming flight compensation, which follows European law – you have nothing to lose.
We work on a no win – no fees base. That means, if we do not win your case, you have to pay nothing.
Only if we win, we recover our cost from the reimbursement paid by the airline. If you have already submitted a claim, you can use our contact form, chat function or login area to clarify any question regarding your claim.
Our Best Services – ClaimFlights
- Fair price 25% of compensation (final fee for Non-EU Customers)
- No Hidden Cost
- No Admin Fee or Wire Fee
- State-of-the-art technologies, the whole process of claim handled over online without printing or mailing (exceptionally in case of court proceedings)
- Superior flight data on flight delays and leading processes, Claim Flights has already handled several thousands of passenger rights claim cases
- Personal Claim Flights claim experts as the caseworker and Customer Support via chat, email, phone or login area
- Quality guarantee and high-profit ratio in court (close to 100% success ratio in court)
- Cheap costs and a fair alternative
- Affiliate Program
Is Airhelp safe?
As a company registered in China they do not have to follow the European or US legal requirements and rules. Customers would probably have to write in Mandarin to legal authorities to complain about them.